Production Support

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Shopfloor IT Operations Specialist – MES / SCADA

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Specialist – Shopfloor IT Operations

📍 Location: Blythewood, South Carolina (Onsite – 5 days/week)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🎓 Education: Bachelor’s Degree (IT, Engineering, or related)
🏭 Industry: Automotive / Manufacturing / Automation

💰 Compensation & Benefits

  • Salary Range: $100,000 – $125,000

  • Annual bonus eligible

  • Full benefits package

  • Relocation assistance available

🚀 Overview

A rapidly growing automotive manufacturing organization is seeking a Shopfloor IT Operations Specialist to support and optimise production-floor IT systems and infrastructure.

This is a hands-on, onsite role focused on ensuring high availability, performance, and reliability of shopfloor technologies across all production shifts.

🔧 Key Responsibilities

Shopfloor Systems Support

  • Support and maintain systems including:

    • Manufacturing Execution Systems (MES)

    • SCADA systems

    • Torque / Screw Data Management systems

  • Monitor, configure, and troubleshoot to ensure system integrity

Hardware & Device Support

  • Configure and troubleshoot:

    • Worker guidance stations

    • Andon boards

    • Printers and label systems

    • Handheld devices

  • Maintain and support shopfloor hardware infrastructure

Service Desk & Support

  • Manage and resolve service tickets (Tier 1 support)

  • Diagnose and resolve production IT issues quickly

  • Provide support across all production shifts

Support Strategy & Operations

  • Develop and implement shopfloor IT support concepts

  • Conduct audits and generate reports for:

    • Compliance

    • System performance

    • Operational efficiency

Cross-Functional Collaboration

  • Work closely with:

    • Production teams

    • Engineering

    • IT

  • Ensure seamless integration of IT systems within manufacturing operations

✅ Required Qualifications

  • 4+ years of experience in:

    • Manufacturing / industrial IT environments

    • Automotive production (preferred)

  • Bachelor’s degree in IT, Engineering, or related field

  • 2+ years of project management experience

  • Strong knowledge of:

    • Shopfloor systems (MES, SCADA, etc.)

    • Databases, programming, and communication protocols

  • Basic knowledge of:

    • Automation technologies

    • PLCs and industrial interfaces

⭐ Key Skills

  • SCADA / MES / Shopfloor systems expertise

  • Automation & PLC fundamentals

  • Project management skills

  • Hardware troubleshooting and configuration

  • Strong problem-solving and analytical thinking

  • Ability to work independently in fast-paced environments

➕ Preferred Skills

  • Experience with:

    • Edge computing

    • Torque data systems

  • Familiarity with:

    • AI and Big Data in manufacturing

    • ITIL framework

  • Knowledge of:

    • Robotics, sensors, and industrial systems

🎯 Ideal Candidate

  • Hands-on shopfloor IT specialist with manufacturing experience

  • Strong in troubleshooting both software and hardware

  • Comfortable working in fast-paced production environments

  • Able to support operations across multiple shifts

  • Proactive in identifying and implementing process improvements

📝 Screening Questions

  • Do you have experience supporting shopfloor IT systems and hardware?

  • Do you have project management experience?

  • Do you have automotive production experience?

  • Are you willing to relocate to Blythewood, SC?

  • Will you require visa sponsorship now or in the future?

  • Does the salary range align with expectations?

 

Field Service Engineer | $65K–$75K | Industrial Printing Technology | Greensboro, NC

Field Service Engineer

📍 Location: Greensboro, North Carolina
💼 Employment Type: Full-Time
💵 Base Salary: $65,000 – $75,000/year
🎁 Benefits: Full benefits package included
🚚 Relocation Assistance: Not available
📈 Bonus/Commission: Not applicable
🕒 Overtime Eligible: No

Be the Technical Backbone of Innovation

Are you ready to put your hands-on engineering skills to work in a dynamic, customer-facing environment? A global manufacturer in high-end printing technology is seeking a Field Service Engineer to support its cutting-edge single-pass inkjet presses in the corrugated packaging space. Based primarily at a client site in Greensboro, NC, this role is your chance to become the go-to expert in keeping advanced digital print systems running at peak performance.

You’ll play a pivotal role in installation, troubleshooting, on-site maintenance, and customer training, ensuring optimal performance of next-gen printing systems. If you thrive in an environment where precision meets people skills, this is the challenge you’ve been looking for.

🔧 What You'll Do

Technical Expertise & Support

  • Lead equipment installation from setup through full operational acceptance

  • Support customers during production ramp-up phases and provide hands-on training to operators

  • Diagnose and resolve mechanical and software issues on-site

  • Ensure optimal part management, including return processes and inventory accuracy

  • Stay connected with technical teams for escalation and issue resolution

Customer-Focused Service

  • Communicate effectively with clients to address concerns and resolve issues quickly

  • Proactively maintain and improve customer relationships by delivering reliable, professional service

  • Ensure each service visit leaves the site better than you found it

Documentation & Continuous Improvement

  • Maintain precise service activity logs and troubleshooting reports

  • Complete and submit daily timecards and accurate expense reports

  • Follow a clear path of development toward becoming an Expert Print Consultant and Basic Operator Trainer

  • Complete self-paced training programs (including remote and international sessions) on schedule

Travel & Administration

  • Primarily based in Greensboro, but occasional travel—domestic and international—may be required

  • Book travel proactively to ensure cost-effective accommodations and transportation

  • Submit all expenses in a timely manner following travel

🛠️ What You Bring

  • Associate degree required; bachelor's degree preferred—or equivalent experience

  • 2+ years of experience in equipment installation, electrical/mechanical repair, or field service

  • Solid experience in technical support, diagnostics, and troubleshooting

  • Prior exposure to industrial inkjet and/or pre-press technologies is a major plus

  • Valid driver’s license and ability to travel as needed

  • Ability to work independently, manage time effectively, and remain calm under pressure

  • Physically fit to lift up to 50 lbs and agile enough to work in tight, technical environments

  • Familiarity with Microsoft Word, Excel, email, and web-based software tools

  • Willing to occasionally work non-standard hours, including weekends

  • Prior experience with similar equipment from manufacturers like HP, EFI, Fujifilm, Barberan, Canon, or Konica Minolta is highly valued

🏅 Preferred (but Not Required) Experience

  • Successful management of large machinery installations

  • Experience working in fast-paced industrial or print technology environments

  • Demonstrated history of independently solving complex technical issues

🚀 Why This Role?

  • Be a key player in delivering cutting-edge printing technology

  • Join a forward-thinking company that invests in your technical growth and training

  • Enjoy the variety of working on-site with clients while developing deep product expertise

  • Gain exposure to international best practices and advanced technologies

Note: The employer is not disclosed in accordance with application policies. Do not repost or share company name unless engagement occurs.

 

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