Senior Platform Engineer – API | Kong, Layer7, Apigee | Atlanta, GA Hybrid

Senior Platform Engineer – API

📍 Location: Atlanta, GA (Hybrid – 3 Days Onsite / 2 Days Remote)
🏢 Industry: Information Technology / Platform Engineering
💼 Employment Type: Full-Time
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: None
💰 Compensation: $105,000 – $160,000 Base Salary
🎯 Experience Level: Mid-Senior (5–7+ Years)

Overview

A global enterprise organization is seeking a Senior Platform Engineer – API to join its Middleware and Platform Engineering team.

This role will focus on designing, implementing, automating, and supporting enterprise API management platforms within a complex, globally distributed environment. The successful candidate will possess deep expertise in API gateways, API lifecycle management, security frameworks, automation, and cloud-native technologies.

As a senior member of the team, you will be expected to work independently on complex initiatives, collaborate with stakeholders across multiple regions, mentor junior engineers, and contribute to the modernization and optimization of critical API platforms.

Key Responsibilities

API Platform Engineering

• Design, implement, and maintain enterprise API management platforms.

• Support API gateway architecture and platform modernization initiatives.

• Develop scalable, secure, and reliable API solutions.

• Optimize API platform performance, availability, and resiliency.

API Lifecycle Management

• Manage API design, publishing, versioning, governance, and retirement.

• Establish and enforce API standards and best practices.

• Support API onboarding and developer enablement initiatives.

• Ensure consistency across enterprise API implementations.

Automation & DevOps

• Automate API deployment, configuration, and operational processes.

• Integrate API platforms into CI/CD pipelines.

• Develop automation scripts using Python, Shell, or Ansible.

• Support infrastructure-as-code and DevOps initiatives.

Security & Compliance

• Implement API security policies and governance controls.

• Manage authentication and authorization frameworks.

• Support secure API design and deployment practices.

• Ensure compliance with enterprise security standards.

Monitoring & Performance Management

• Monitor API performance, availability, and usage trends.

• Analyze metrics and implement performance improvements.

• Troubleshoot complex platform and integration issues.

• Support proactive capacity planning and platform optimization.

Collaboration & Leadership

• Partner with architects, developers, product teams, and business stakeholders.

• Mentor junior engineers and contribute to technical knowledge sharing.

• Participate in platform strategy and continuous improvement initiatives.

• Collaborate with global teams across multiple time zones.

Required Qualifications

Experience

✔ 5+ years of experience in API platform engineering, middleware engineering, or platform operations.

✔ Experience supporting enterprise-scale API management environments.

✔ Experience working within complex, globally distributed organizations.

Must-Have Technical Skills

API Management Platforms

Strong experience with one or more of:

• Kong

• Broadcom Layer7

• Google Apigee

• Equivalent API Management Platforms

API Gateway Technologies

• API Gateway Architecture

• Traffic Management

• Rate Limiting

• API Security Policies

• API Governance

API Lifecycle Management

• API Design

• API Publishing

• API Versioning

• API Retirement

• API Governance Frameworks

Authentication & Security

• OAuth 2.0

• JWT

• OpenID Connect (OIDC)

• API Security Best Practices

Automation & DevOps

Experience with:

• Python

• Shell Scripting

• Ansible

Strong understanding of:

• CI/CD Pipelines

• DevOps Methodologies

• Deployment Automation

• Infrastructure Automation

Monitoring & Observability

Experience with:

• Prometheus

• Grafana

• API Analytics

• Performance Monitoring

• Usage Monitoring

Cloud & Containerization

Exposure to:

• Docker

• Kubernetes

• Cloud-Native API Platforms

• Containerized Middleware Environments

Preferred Qualifications

• Experience leading API platform initiatives.

• Experience supporting global enterprise environments.

• Strong troubleshooting and root-cause analysis skills.

• Experience with platform modernization and cloud migration efforts.

• Familiarity with enterprise integration patterns and middleware ecosystems.

Screening Questions

1. Do you have professional experience with API management platforms such as Kong, Broadcom Layer7, Google Apigee, or similar technologies?

2. Do you have experience designing and supporting API gateway architectures?

3. Have you worked with API traffic management, rate limiting, and API security policies?

4. Do you have experience managing the full API lifecycle, including design, publishing, versioning, and retirement?

5. Have you implemented authentication and authorization frameworks such as OAuth 2.0, JWT, or OpenID Connect?

6. Do you have experience automating API deployments using Python, Shell, or Ansible?

7. Have you integrated API platforms into CI/CD pipelines and DevOps workflows?

8. Do you have experience with API monitoring and analytics tools such as Prometheus or Grafana?

9. Have you worked with Docker and Kubernetes in API or middleware environments?

10. Are you authorized to work in the United States without current or future visa sponsorship?

Ideal Candidate Profile

The ideal candidate will:

• Be a senior-level API platform engineer capable of operating independently.

• Possess strong expertise across API gateways, API management, and security.

• Be comfortable collaborating with global teams and stakeholders.

• Demonstrate strong troubleshooting and problem-solving abilities.

• Have experience automating platform deployments and operational processes.

• Mentor junior engineers while remaining hands-on technically.

• Thrive in highly complex enterprise environments.

• Be flexible with occasional global collaboration outside standard business hours.

Candidate Snapshot

Requirement

Details

Experience

5–7+ Years

API Platforms

Kong, Layer7, Apigee or Equivalent

Security

OAuth 2.0, JWT, OpenID Connect

Automation

Python, Shell, Ansible

DevOps

CI/CD, Deployment Automation

Monitoring

Prometheus, Grafana

Containerization

Docker, Kubernetes

Location

Atlanta, GA

Work Arrangement

Hybrid (3 Days Onsite)

Compensation

$105K – $160K

Visa Sponsorship

Not Available

What Makes Someone Successful in This Role?

• Deep expertise in enterprise API management platforms.

• Strong understanding of API gateway architecture and security.

• Ability to automate deployments and operational processes.

• Experience working within global, cross-functional teams.

• Strong troubleshooting and platform optimization capabilities.

• Ability to balance hands-on engineering with mentoring responsibilities.

• Excellent communication skills when engaging both technical and non-technical stakeholders.

• Commitment to continuous improvement, platform reliability, and operational excellence.

Software Integration Engineer (Mid/Senior) – TS/SCI Full Scope Poly – Maryland or Utah

Software Integration Engineer (Mid/Senior) – TS/SCI Full Scope Poly

📍 Locations: Maryland or Utah
🏢 Work Arrangement: 100% Onsite
💼 Employment Type: Full-Time
🔒 Security Clearance Required: Active TS/SCI with Full Scope Polygraph (NSA Preferred)
🇺🇸 Citizenship: U.S. Citizen Required
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Available
💰 Compensation: $100,000 – $200,000 Base Salary

Overview

A leading government technology contractor is seeking Software Integration Engineers (Mid-Level and Senior-Level) to join a mission-critical Site Reliability Engineering (SRE) team supporting highly secure government environments.

These positions focus on enterprise-scale monitoring, automation, software integration, operational tooling, and infrastructure reliability. Candidates will work across Linux-based environments while supporting mission operations through automation, observability, resiliency engineering, and performance optimization.

This role is ideal for engineers who enjoy solving complex operational challenges, automating infrastructure, and improving system reliability within highly secure environments.

Key Responsibilities

Site Reliability Engineering (SRE)

• Support mission-critical infrastructure and operational tooling.

• Improve system reliability, resiliency, and operational efficiency.

• Develop automation and monitoring solutions.

• Support enterprise-scale observability initiatives.

Software Integration & Deployment

• Support software integration activities across mission environments.

• Configure and troubleshoot customer-facing applications and use cases.

• Participate in infrastructure deployments and system upgrades.

• Manage software deployment workflows and integrations.

Linux Administration

• Administer and support Linux-based environments.

• Perform system maintenance, troubleshooting, and optimization.

• Support multiple Linux distributions across operational environments.

Note: Candidates should expect to spend approximately 50% of their time initially performing Linux administration while becoming familiar with supported systems and environments.

Automation & Configuration Management

• Develop and maintain automation using:

• Salt

• Ansible

• Improve operational efficiency through infrastructure automation.

• Support configuration management initiatives.

Monitoring & Observability

Build and maintain monitoring solutions utilizing:

• Nagios

• Thruk

• Prometheus

• Splunk

• Grafana

Collaboration

• Partner with engineering and operations teams.

• Troubleshoot mission-critical issues.

• Improve reliability, performance, and scalability.

• Support continuous improvement initiatives.

Required Qualifications

Security Requirements

✔ Active TS/SCI Clearance

✔ Active Full Scope Polygraph (NSA Preferred)

✔ U.S. Citizenship Required

Linux Administration Experience

Strong experience supporting one or more of:

• Red Hat Enterprise Linux (RHEL)

• CentOS

• Rocky Linux

• SUSE Linux Enterprise Server (SLES)

• Ubuntu

Experience with:

• Linux system administration

• System troubleshooting

• Operational support

• Infrastructure maintenance

Programming & Scripting

Experience with one or more of:

• Python

• Bash

• C

Highly Desired Technical Skills

Monitoring & Observability

• Nagios

• Thruk

• Prometheus

• Splunk

• Grafana

Automation & Configuration Management

• Salt

• Ansible

Development & Collaboration Tools

• GitBucket

• Jira

• Confluence

Workload & Resource Management

• Slurm

Must-Have Requirements

Clearance

✅ Active TS/SCI Clearance

✅ Active Full Scope Polygraph

Linux Expertise

✅ Linux System Administration

✅ Linux Troubleshooting

Scripting & Automation

✅ Python, Bash, or C

Technical Skills

✅ Monitoring & Operational Support

✅ Infrastructure Troubleshooting

Soft Skills

✅ Strong Problem-Solving Skills

✅ Ability to Work in Fast-Paced Mission Environments

✅ Strong Team Collaboration Skills

Screening Questions

1. Do you currently hold an active TS/SCI clearance with a Full Scope Polygraph?

2. Was your Full Scope Polygraph issued by NSA?

3. When was your most recent Full Scope Polygraph completed?

4. How many years of Linux administration experience do you have?

5. Which Linux distributions have you supported (RHEL, CentOS, Rocky, Ubuntu, SLES)?

6. Which scripting or programming languages have you used professionally (Python, Bash, C)?

7. Do you have experience with monitoring platforms such as Nagios, Prometheus, Grafana, or Splunk?

8. Have you worked with automation tools such as Salt or Ansible?

9. Do you have experience supporting Site Reliability Engineering (SRE), DevOps, or operational infrastructure environments?

10. Are you willing to work onsite full-time in Maryland or Utah?

Ideal Candidate Profile

The ideal candidate will:

• Hold an active TS/SCI Full Scope Polygraph.

• Possess strong Linux administration skills.

• Have experience supporting enterprise monitoring and automation platforms.

• Enjoy troubleshooting highly complex operational environments.

• Be comfortable working within Site Reliability Engineering (SRE) frameworks.

• Have experience developing automation solutions and improving operational efficiency.

• Demonstrate curiosity, initiative, and a continuous learning mindset.

• Thrive in highly collaborative mission-focused environments.

Candidate Snapshot

Requirement

Details

Clearance

Active TS/SCI + Full Scope Poly

Citizenship

U.S. Citizen

Experience Level

Mid-Level to Senior

Linux Expertise

RHEL, CentOS, Rocky, Ubuntu, SLES

Scripting

Python, Bash, or C

Automation

Salt, Ansible

Monitoring

Nagios, Prometheus, Splunk, Grafana

Environment

Site Reliability Engineering (SRE)

Location

Maryland or Utah

Work Arrangement

100% Onsite

Travel

None

Compensation

$100K – $200K

Relocation

Available

Why This Opportunity?

Mission Impact

Support highly secure government environments responsible for critical national missions.

Modern Engineering Environment

Work with leading technologies across:

• Site Reliability Engineering

• Automation

• Observability

• Linux Infrastructure

• Enterprise Monitoring

Technical Growth

Gain exposure to advanced operational tooling, large-scale monitoring environments, and infrastructure automation initiatives.

Strong Benefits Package

• 3 Weeks PTO

• 11 Federal Holidays

• Medical & Dental Coverage

• Life Insurance

• STD & LTD Coverage

• 401(k) with Company Match

• Long-Term Career Growth Opportunities

This opportunity is ideal for a Software Integration Engineer, Site Reliability Engineer (SRE), Linux Systems Engineer, DevOps Engineer, Platform Engineer, Infrastructure Engineer, or Automation Engineer with an active TS/SCI Full Scope Polygraph looking to support mission-critical government operations.

Controls Engineer – Waukesha, WI

Controls Engineer

📍 Location: Waukesha, Wisconsin
🏭 Manufacturing Environment
💼 Full-Time | Onsite
🚚 Relocation Assistance: Available
🚫 Visa Sponsorship: Not Available (Current or Future Sponsorship Not Supported)

Overview

A global manufacturing leader is seeking a Controls Engineer to support plant operations through the design, development, implementation, and troubleshooting of automated manufacturing and testing systems.

This role is ideal for an experienced controls professional who can independently design PLC systems from scratch, support production equipment, develop testing solutions, and drive continuous improvement initiatives across manufacturing operations.

Key Responsibilities

Controls & Automation Engineering

• Design, program, and troubleshoot PLC and HMI systems.

• Develop testing protocols, data collection programs, and test equipment specifications.

• Support production equipment, electrical systems, and automated test platforms.

• Develop interfaces between SQL databases and production systems.

• Support installation, validation, commissioning, and maintenance of manufacturing equipment.

Manufacturing Support

• Troubleshoot equipment and controls issues to minimize downtime.

• Perform root cause analysis and corrective actions.

• Support continuous improvement, Lean, and Six Sigma initiatives.

• Identify and implement process improvements to improve productivity and quality.

Project Engineering

• Lead or support capital equipment projects.

• Develop Capital Appropriation Requests (CARs).

• Create project goals, budgets, schedules, and work breakdown structures.

• Support change management initiatives using structured methodologies such as ADKAR.

Safety & Compliance

• Ensure compliance with OSHA and electrical safety requirements.

• Identify and mitigate safety risks associated with testing and manufacturing equipment.

• Promote a zero-incident safety culture.

Required Qualifications

Education

• Bachelor’s Degree in Engineering from an accredited institution.

Experience

• Minimum 5 years of Controls Engineering or Test Engineering experience in a manufacturing environment.

• Experience designing PLC systems from the ground up.

• Experience supporting automated production and testing equipment.

Technical Skills

• PLC Programming

• HMI Programming

• SQL Database Integration

• Rockwell Automation Software:

• RSLogix 5

• RSLogix 500

• RSLogix 5000

• Studio 5000

• FactoryTalk View ME

• FactoryTalk View SE

• Visual Basic / Visual Studio

• Microsoft Applications

Must-Have Requirements

✔ Bachelor's Degree in Engineering
✔ 5+ Years Controls/Test Engineering Experience
✔ Ability to Design PLC Systems from Scratch
✔ Rockwell Automation Software Experience
✔ PLC & HMI Programming Experience
✔ Understanding of Safety Systems Design
✔ Experience Supporting Manufacturing Equipment & Test Systems
✔ No Current or Future Sponsorship Requirements

Preferred Qualifications

• NI LabVIEW

• NI TestStand

• Ignition (SCADA)

• Lean Manufacturing

• Six Sigma Methodologies

• Root Cause Analysis (8D, PFMEA, A3, Pareto, Control Charts)

• Project Management Experience

Ideal Candidate

The ideal candidate is a hands-on Controls Engineer with strong manufacturing automation experience who can independently design and support PLC-based systems while driving plant efficiency and reliability.

They will have:

• Strong Rockwell Automation expertise.

• Experience developing controls for production and test equipment.

• Ability to troubleshoot complex electrical and automation systems.

• Strong SQL and programming capabilities.

• Experience implementing continuous improvement initiatives.

• Excellent collaboration and problem-solving skills.

Candidate Snapshot

Requirement

Details

Education

Bachelor's Degree in Engineering

Experience

5+ Years Controls/Test Engineering

Industry

Manufacturing

Seniority

Mid-Senior Level

PLC Design

Must Build PLCs from Scratch

Rockwell Experience

Required

Travel

None

Relocation

Available

Sponsorship

Not Available

Screening Questions

1. Can you design and build a PLC system from scratch?

2. Do you have at least 5 years of Controls/Test Engineering experience?

3. Do you hold a Bachelor's Degree in Engineering?

4. Do you have experience with Rockwell software (RSLogix, Studio 5000, FactoryTalk)?

5. Do you have PLC and HMI programming experience?

6. Have you supported the design, development, installation, and troubleshooting of production equipment?

7. Do you have experience with Visual Studio, SQL, and Microsoft applications?

8. Are you authorized to work in the U.S. without current or future sponsorship?

Nice-to-Have Experience

• NI LabVIEW & TestStand

• Ignition SCADA

• Lean / Six Sigma tools

• Capital project execution

• Manufacturing test system development

• Change management methodologies (ADKAR)

Why Consider This Opportunity?

• Join a global manufacturing organization with a strong reputation for innovation and stability.

• Work on advanced automation and testing systems.

• Drive impactful plant-wide improvements and modernization projects.

• Excellent career growth opportunities within engineering and operations.

• Relocation assistance available for qualified candidates.

Quality Assurance Regional Manager – Albert Lea, MN

Quality Assurance Regional Manager

📍 Location: Albert Lea, Minnesota (Oversight of Multiple Manufacturing Sites)
💼 Employment Type: Full-Time
💰 Base Salary: $130,000 – $145,000
🚚 Relocation Assistance: Available for Ideal Candidates
✈️ Travel: Frequent Regional Travel Required
🚫 Visa Sponsorship: Not Available

Overview

A growing manufacturer in the food and nutrition sector is seeking a Quality Assurance Regional Manager to lead quality and food safety operations across multiple production facilities in Minnesota.

This leadership role is responsible for driving food safety, regulatory compliance, quality system effectiveness, continuous improvement, and team development while partnering closely with Operations, Production, R&D, and Commercial teams.

The successful candidate will be a strong people leader with deep expertise in FDA-regulated manufacturing environments and a proven ability to influence cross-functional teams.

Key Responsibilities

Quality & Food Safety Leadership

• Lead quality assurance programs across multiple manufacturing sites.

• Ensure compliance with FDA, HACCP, SQF, customer, and internal quality standards.

• Drive continuous improvement initiatives focused on food safety, quality, and operational excellence.

• Oversee internal audit programs, CAPA processes, and compliance activities.

• Lead root cause investigations and implement sustainable corrective actions.

Team Leadership

• Develop, coach, and mentor regional quality teams.

• Establish and communicate performance goals using SMART objectives.

• Build a culture of accountability, food safety, and continuous improvement.

• Deliver food safety and quality training programs.

Cross-Functional Collaboration

• Partner with Production, R&D, Commercial, and Operations teams to support product launches and process improvements.

• Support commercialization activities, change control processes, and new product introductions.

• Provide quality leadership during customer visits, regulatory inspections, and external audits.

Systems & Compliance

• Ensure effective implementation of food safety and quality management systems.

• Monitor and improve key metrics including:

• First Pass Quality

• Customer Complaints

• CAPA Effectiveness

• Inventory Health

• Compliance Performance

• Environmental & Sanitation Programs

• Apply SPC and data-driven methodologies to improve process performance.

Required Qualifications

• Bachelor's Degree in Science or a related field.

• 10+ years of Quality Assurance experience within:

• Food Manufacturing

• Beverage Manufacturing

• Dietary Supplements

• Pharmaceutical or Medical Device Manufacturing

• Management experience leading quality teams.

• Strong knowledge of:

• FDA Regulations

• HACCP

• SQF

• Food Safety Programs

• U.S. Citizen or Permanent Resident.

Preferred Experience

• Multi-site quality leadership experience.

• Career progression across multiple functions including:

• Production

• R&D

• Quality

• PCQI certification.

• Strong experience working with cross-functional teams.

• Statistical Process Control (SPC) expertise.

• Project management and continuous improvement experience.

Key Skills

✔ Quality Assurance Leadership
✔ FDA Compliance
✔ HACCP & SQF Programs
✔ Food Safety Systems
✔ CAPA Management
✔ Root Cause Analysis
✔ Internal Auditing
✔ SPC & Data Analysis
✔ Team Development
✔ Cross-Functional Leadership

Ideal Candidate

The ideal candidate has a strong quality leadership background within food or beverage manufacturing and has progressed through multiple operational disciplines such as Production, R&D, and Quality.

They will bring:

• Multi-site quality management experience.

• Strong food safety and regulatory expertise.

• Proven success leading cross-functional initiatives.

• Excellent leadership, coaching, and communication skills.

• A track record of driving continuous improvement and quality culture transformation.

Screening Questions

1. Do you have experience in the food and beverage manufacturing industry?

2. Do you have hands-on experience with HACCP, SQF, and food safety systems?

3. Are you a U.S. Citizen or Permanent Resident?

4. Have you successfully partnered with cross-functional teams across operations, R&D, and quality?

5. Have you held roles in multiple functions such as Production, R&D, and Quality during your career?

Candidate Snapshot

Requirement

Details

Experience

10+ Years

Seniority

Director Level

Education

Bachelor's Degree

Industry

Food & Beverage Manufacturing

Management Experience

Required

Travel

Frequent

Multi-Site Oversight

Preferred

Relocation

Available

Why Consider This Opportunity?

• Lead quality operations across multiple manufacturing facilities.

• High visibility role with direct impact on food safety and operational excellence.

• Strong career growth opportunities within a growing organization.

• Collaborative environment with significant cross-functional leadership exposure.

• Opportunity to shape quality strategy and drive continuous improvement initiatives across multiple sites.

Shopfloor IT Operations Specialist – MES / SCADA

Specialist – Shopfloor IT Operations

📍 Location: Blythewood, South Carolina (Onsite – 5 days/week)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🎓 Education: Bachelor’s Degree (IT, Engineering, or related)
🏭 Industry: Automotive / Manufacturing / Automation

💰 Compensation & Benefits

• Salary Range: $100,000 – $125,000

• Annual bonus eligible

• Full benefits package

• Relocation assistance available

🚀 Overview

A rapidly growing automotive manufacturing organization is seeking a Shopfloor IT Operations Specialist to support and optimise production-floor IT systems and infrastructure.

This is a hands-on, onsite role focused on ensuring high availability, performance, and reliability of shopfloor technologies across all production shifts.

🔧 Key Responsibilities

Shopfloor Systems Support

• Support and maintain systems including:

• Manufacturing Execution Systems (MES)

• SCADA systems

• Torque / Screw Data Management systems

• Monitor, configure, and troubleshoot to ensure system integrity

Hardware & Device Support

• Configure and troubleshoot:

• Worker guidance stations

• Andon boards

• Printers and label systems

• Handheld devices

• Maintain and support shopfloor hardware infrastructure

Service Desk & Support

• Manage and resolve service tickets (Tier 1 support)

• Diagnose and resolve production IT issues quickly

• Provide support across all production shifts

Support Strategy & Operations

• Develop and implement shopfloor IT support concepts

• Conduct audits and generate reports for:

• Compliance

• System performance

• Operational efficiency

Cross-Functional Collaboration

• Work closely with:

• Production teams

• Engineering

• IT

• Ensure seamless integration of IT systems within manufacturing operations

✅ Required Qualifications

• 4+ years of experience in:

• Manufacturing / industrial IT environments

• Automotive production (preferred)

• Bachelor’s degree in IT, Engineering, or related field

• 2+ years of project management experience

• Strong knowledge of:

• Shopfloor systems (MES, SCADA, etc.)

• Databases, programming, and communication protocols

• Basic knowledge of:

• Automation technologies

• PLCs and industrial interfaces

⭐ Key Skills

• SCADA / MES / Shopfloor systems expertise

• Automation & PLC fundamentals

• Project management skills

• Hardware troubleshooting and configuration

• Strong problem-solving and analytical thinking

• Ability to work independently in fast-paced environments

➕ Preferred Skills

• Experience with:

• Edge computing

• Torque data systems

• Familiarity with:

• AI and Big Data in manufacturing

• ITIL framework

• Knowledge of:

• Robotics, sensors, and industrial systems

🎯 Ideal Candidate

• Hands-on shopfloor IT specialist with manufacturing experience

• Strong in troubleshooting both software and hardware

• Comfortable working in fast-paced production environments

• Able to support operations across multiple shifts

• Proactive in identifying and implementing process improvements

📝 Screening Questions

• Do you have experience supporting shopfloor IT systems and hardware?

• Do you have project management experience?

• Do you have automotive production experience?

• Are you willing to relocate to Blythewood, SC?

• Will you require visa sponsorship now or in the future?

• Does the salary range align with expectations?

Field Service Engineer | $65K–$75K | Industrial Printing Technology | Greensboro, NC

Field Service Engineer

📍 Location: Greensboro, North Carolina
💼 Employment Type: Full-Time
💵 Base Salary: $65,000 – $75,000/year
🎁 Benefits: Full benefits package included
🚚 Relocation Assistance: Not available
📈 Bonus/Commission: Not applicable
🕒 Overtime Eligible: No

Be the Technical Backbone of Innovation

Are you ready to put your hands-on engineering skills to work in a dynamic, customer-facing environment? A global manufacturer in high-end printing technology is seeking a Field Service Engineer to support its cutting-edge single-pass inkjet presses in the corrugated packaging space. Based primarily at a client site in Greensboro, NC, this role is your chance to become the go-to expert in keeping advanced digital print systems running at peak performance.

You’ll play a pivotal role in installation, troubleshooting, on-site maintenance, and customer training, ensuring optimal performance of next-gen printing systems. If you thrive in an environment where precision meets people skills, this is the challenge you’ve been looking for.

🔧 What You'll Do

Technical Expertise & Support

• Lead equipment installation from setup through full operational acceptance

• Support customers during production ramp-up phases and provide hands-on training to operators

• Diagnose and resolve mechanical and software issues on-site

• Ensure optimal part management, including return processes and inventory accuracy

• Stay connected with technical teams for escalation and issue resolution

Customer-Focused Service

• Communicate effectively with clients to address concerns and resolve issues quickly

• Proactively maintain and improve customer relationships by delivering reliable, professional service

• Ensure each service visit leaves the site better than you found it

Documentation & Continuous Improvement

• Maintain precise service activity logs and troubleshooting reports

• Complete and submit daily timecards and accurate expense reports

• Follow a clear path of development toward becoming an Expert Print Consultant and Basic Operator Trainer

• Complete self-paced training programs (including remote and international sessions) on schedule

Travel & Administration

• Primarily based in Greensboro, but occasional travel—domestic and international—may be required

• Book travel proactively to ensure cost-effective accommodations and transportation

• Submit all expenses in a timely manner following travel

🛠️ What You Bring

• Associate degree required; bachelor's degree preferred—or equivalent experience

• 2+ years of experience in equipment installation, electrical/mechanical repair, or field service

• Solid experience in technical support, diagnostics, and troubleshooting

• Prior exposure to industrial inkjet and/or pre-press technologies is a major plus

• Valid driver’s license and ability to travel as needed

• Ability to work independently, manage time effectively, and remain calm under pressure

• Physically fit to lift up to 50 lbs and agile enough to work in tight, technical environments

• Familiarity with Microsoft Word, Excel, email, and web-based software tools

• Willing to occasionally work non-standard hours, including weekends

• Prior experience with similar equipment from manufacturers like HP, EFI, Fujifilm, Barberan, Canon, or Konica Minolta is highly valued

🏅 Preferred (but Not Required) Experience

• Successful management of large machinery installations

• Experience working in fast-paced industrial or print technology environments

• Demonstrated history of independently solving complex technical issues

🚀 Why This Role?

• Be a key player in delivering cutting-edge printing technology

• Join a forward-thinking company that invests in your technical growth and training

• Enjoy the variety of working on-site with clients while developing deep product expertise

• Gain exposure to international best practices and advanced technologies

Note: The employer is not disclosed in accordance with application policies. Do not repost or share company name unless engagement occurs.