Incident Management

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Market Director, Information Technology & Services | Healthcare IT | Lake Havasu City, AZ

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Market Director, Information Technology & Services

📍 Location: Lake Havasu City, Arizona 86403
🏥 Work Arrangement: 100% Onsite
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Senior Leadership
👤 Reports To: Chief Financial Officer
💰 Base Salary: $101,000–$136,000
🕒 Typical Hours: Monday–Friday, 8:00 AM–5:00 PM
✈️ Travel: Regular Overnight Travel—Potentially Up to 50%
🚚 Relocation Assistance: Not Available
💵 Sign-On Bonus: Not Available
🚫 Visa Sponsorship: Not Available

Lead Technology That Directly Supports Patient Care

A regional healthcare organization is seeking an experienced Market Director of Information Technology & Services to provide strategic and operational technology leadership across its hospital and assigned market facilities.

Reporting to the Chief Financial Officer, this senior leadership position will oversee hospital IT operations, enterprise applications, infrastructure, cybersecurity, technology support and service delivery. The Director will ensure clinical and business systems remain reliable, secure and aligned with organizational strategy, regulatory requirements and patient-care priorities.

This is a highly visible, onsite leadership opportunity for an experienced healthcare IT professional who can connect clinical, operational and enterprise teams while delivering secure, dependable and cost-effective technology services.

Key Responsibilities

Strategic IT Leadership

  • Provide strategic leadership and oversight for Information Technology and Services across the assigned healthcare market.

  • Develop and execute a market-level IT strategy aligned with facility and enterprise priorities.

  • Serve as the primary liaison between hospital leadership, market stakeholders and enterprise IT.

  • Ensure local technology requirements are represented during enterprise planning and governance.

  • Translate enterprise technology strategies into effective facility-level implementation plans.

  • Advise executive leadership on technology risks, priorities, investments and emerging opportunities.

  • Contribute to enterprise governance councils and the development of technology, cybersecurity and data-governance standards.

Hospital IT Operations

  • Oversee day-to-day IT operations across assigned facilities.

  • Maintain the reliability, availability and performance of clinical and business systems.

  • Provide leadership across:

    • Hospital applications

    • Electronic Health Record systems

    • Infrastructure and network services

    • Cybersecurity

    • End-user support

    • Data and reporting systems

    • Connected clinical technologies

  • Ensure IT service-management, incident-response and change-management processes are consistently followed.

  • Monitor system performance, service levels and recurring operational issues.

  • Coordinate the response to major incidents and technology disruptions.

  • Identify and address technical debt affecting the market’s systems and data-center environment.

Clinical and Operational Partnership

  • Build trusted relationships with hospital executives, clinical leaders, physicians, nursing teams and operational departments.

  • Ensure technology solutions support patient care, clinical workflows and business operations.

  • Gather and prioritize technology needs across departments and facilities.

  • Translate clinical and operational requirements into practical technology solutions.

  • Help teams understand the operational impact of proposed technology changes.

  • Maintain strong communication during implementations, disruptions and organizational change.

EHR and Enterprise Applications

  • Oversee the reliable operation and support of Electronic Health Record and related clinical systems.

  • Lead or support EHR upgrades, implementations and optimization initiatives.

  • Coordinate with enterprise application teams and facility stakeholders to address workflow and system issues.

  • Support application testing, training, implementation and adoption.

  • Ensure clinical applications meet operational, cybersecurity and regulatory requirements.

  • Identify opportunities to improve clinical efficiency and patient-care outcomes through technology.

Cybersecurity and Regulatory Compliance

  • Implement and enforce enterprise cybersecurity policies and technology standards.

  • Protect clinical, patient, operational and financial information.

  • Ensure compliance with applicable healthcare technology and privacy requirements, including HIPAA and HITECH.

  • Participate in technology audits, regulatory inspections and accreditation activities.

  • Support cybersecurity assessments, incident-response activities and risk-remediation initiatives.

  • Promote secure technology practices across clinical and administrative teams.

  • Partner with enterprise cybersecurity leadership to address vulnerabilities and emerging threats.

Project and Change Management

  • Lead and support enterprise technology initiatives across assigned facilities.

  • Manage projects involving EHR upgrades, cybersecurity, digital transformation, infrastructure and technical-debt reduction.

  • Establish clear project plans, responsibilities, timelines and success measures.

  • Coordinate internal teams, enterprise resources, facility stakeholders and external partners.

  • Champion structured change management and effective communication.

  • Ensure staff receive appropriate training and support before new technology is introduced.

  • Monitor adoption and address barriers following implementation.

Financial and Vendor Management

  • Collaborate with Finance and executive leadership to develop and manage technology priorities.

  • Support IT budgeting, forecasting and financial planning.

  • Ensure technology investments align with organizational and patient-care objectives.

  • Identify opportunities for cost reduction, operational efficiency and revenue improvement.

  • Manage external vendors and technology partners in accordance with enterprise procurement requirements.

  • Monitor vendor performance, service delivery, contractual obligations and escalations.

  • Evaluate proposed technology investments based on value, risk and operational need.

Team Leadership and Development

  • Lead, mentor and develop the market’s IT professionals.

  • Establish clear performance expectations and promote accountability.

  • Support workforce planning, succession management and employee engagement.

  • Identify professional-development and technical-training opportunities.

  • Build a collaborative team culture focused on service, continuous learning and operational excellence.

  • Ensure the team remains responsive to the needs of clinical and business stakeholders.

Performance Improvement and Innovation

  • Drive continuous improvement across IT operations and service delivery.

  • Use performance data, benchmarks and service metrics to identify improvement opportunities.

  • Promote practical innovation that advances patient care, operational efficiency and information security.

  • Evaluate emerging healthcare technologies and their potential value.

  • Develop measurable plans to improve system availability, response times, user satisfaction and operational performance.

  • Support data-informed decision-making across hospital and market leadership.

Required Qualifications

Candidates must possess one of the following:

  • Bachelor’s degree in Computer Science, Information Systems, Business or a related discipline; or

  • At least seven years of directly relevant professional experience in place of a bachelor’s degree.

Additional requirements include:

  • At least five years of progressive IT management experience.

  • At least three years of experience within healthcare and a multi-site or enterprise environment.

  • Demonstrated ability to collaborate across clinical, operational and enterprise teams.

  • Strong leadership, communication and relationship-building capabilities.

  • Experience managing technology staff, priorities and service delivery.

  • Ability to work onsite in Lake Havasu City, Arizona.

  • Willingness and ability to undertake overnight travel, potentially up to 50%.

  • Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

  • Direct experience leading hospital IT operations.

  • Experience supporting multiple hospitals or healthcare facilities.

  • Strong knowledge of Electronic Health Record systems and clinical applications.

  • Experience with healthcare infrastructure, cybersecurity and data protection.

  • Knowledge of HIPAA, HITECH and related healthcare regulatory requirements.

  • Experience participating in hospital audits, inspections or accreditation activities.

  • Technology project and change-management experience.

  • Experience with EHR upgrades, digital transformation or clinical technology implementations.

  • Experience managing IT budgets and technology investments.

  • Strong vendor and contract-management experience.

  • Experience developing and mentoring IT professionals.

  • Knowledge of healthcare IT best practices and emerging technology trends.

  • Experience using performance metrics and analytics to improve IT service delivery.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

  • Successful leadership of IT operations within a hospital or healthcare system.

  • Experience supporting a complex, multi-site or enterprise technology environment.

  • Strong understanding of the connection between technology and patient care.

  • Direct involvement with EHR systems, cybersecurity and regulatory compliance.

  • The ability to communicate effectively with clinical teams, hospital executives and enterprise IT leaders.

  • Examples of improving system availability, service delivery or stakeholder satisfaction.

  • Successful delivery of complex healthcare technology projects.

  • Experience managing budgets, vendors and competing operational priorities.

  • A collaborative and service-focused leadership style.

  • The ability to remain calm, organized and decisive during major incidents or technology disruption.

Work Environment

This position is based onsite within an active hospital environment. The successful candidate will work in clinical and office settings and may encounter the standard environmental conditions associated with healthcare facilities.

Normal business hours are generally Monday through Friday, from 8:00 AM to 5:00 PM. However, availability outside standard hours may occasionally be required based on operational needs, system incidents or project activity.

Regular travel between facilities and occasional overnight travel by land or air should be expected.

Benefits

The organization offers a comprehensive benefits package that may include:

  • Medical insurance

  • Dental insurance

  • Vision insurance

  • Life insurance

  • Accident and critical-illness coverage

  • Hospital-indemnity insurance

  • Short- and long-term disability coverage

  • Paid family leave

  • Paid time off

  • Retirement plan with employer contribution or match

  • Tuition and professional-certification assistance

  • Student-loan assistance

  • Mental, physical and financial wellness programs

  • Virtual-care and mental-health resources

  • Professional-development and career-advancement opportunities

Interview Process

The anticipated selection process includes:

  1. An initial 10-minute screening call.

  2. A Microsoft Teams interview with divisional IT leadership.

  3. A Microsoft Teams interview with hospital leadership.

  4. An onsite meeting with senior executives, department directors and IT staff.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

 

Senior Epic Application Analyst – ASAP | Houston, TX

Senior Epic Application Analyst – ASAP

📍 Location: Houston, Texas 77024
🏥 Location Requirement: Must Be Able to Support the Houston Area
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Senior
👤 Reports To: Manager, Clinical Solutions
👥 Openings: Two
💰 Base Salary: $94,500–$130,000
📞 On-Call: Rotating After-Hours Support Required
✈️ Travel: Not Required
🚚 Relocation Assistance: Partial Assistance Available
🚫 Visa Sponsorship: Not Available

Help Optimize Emergency Care Through Epic

A leading healthcare organization is seeking two experienced Senior Epic Application Analysts to support, develop and optimize its Epic environment, with a primary focus on Epic ASAP and Emergency Department workflows.

This senior-level position will translate clinical and operational requirements into effective Epic solutions. The successful candidate will perform complex analysis, design, configuration, testing, implementation and production support while partnering closely with Emergency Department clinicians, operational leaders, technical teams and other application analysts.

This opportunity is suited to an experienced Epic professional who understands Emergency Department operations, can independently resolve complex application issues and enjoys mentoring less-experienced analysts.

Certification Requirements

An active Epic certification is required.

Certification preference will be considered in the following order:

  1. Epic ASAP certification – strongly preferred

  2. Epic ClinDoc certification

  3. Epic Ambulatory certification

Candidates without Epic ASAP certification must still demonstrate relevant Emergency Department experience and strong transferable Epic application expertise.

Key Responsibilities

Epic ASAP and Emergency Department Support

  • Provide ongoing application support for Epic ASAP and Emergency Department workflows.

  • Develop an in-depth understanding of clinical, operational and business requirements.

  • Partner with Emergency Department clinicians and leaders to identify workflow challenges.

  • Translate user and departmental requirements into effective Epic configurations and technical solutions.

  • Support patient-care workflows while maintaining system reliability, usability and safety.

  • Evaluate requests and recommend solutions that improve clinical efficiency and user experience.

  • Serve as a knowledgeable resource for Epic ASAP functionality and Emergency Department operations.

Application Analysis and Build

  • Perform intermediate-to-advanced Epic application analysis, design, build, testing and implementation.

  • Configure Epic functionality in accordance with approved requirements and technical standards.

  • Conduct workflow reviews and process walkthroughs with clinical and operational stakeholders.

  • Analyse the effect of proposed changes across connected applications, departments and workflows.

  • Develop solutions that improve user productivity and departmental service levels.

  • Apply established information-systems methodologies throughout the development lifecycle.

  • Maintain accurate documentation for configurations, decisions and technical changes.

Testing and Implementation

  • Develop and execute unit, integrated and regression-testing activities.

  • Coordinate testing with clinical users, operational stakeholders and other application teams.

  • Document defects, expected results and final resolutions.

  • Support user-acceptance testing and implementation-readiness activities.

  • Assist with Epic upgrades, enhancements, optimisation initiatives and new functionality.

  • Participate in go-live planning, implementation and post-production support.

  • Monitor implemented changes and resolve issues affecting clinical operations.

Production Support

  • Provide ongoing support to Epic users.

  • Troubleshoot complex application, workflow and integration problems.

  • Analyse reported issues and determine appropriate corrective actions.

  • Work with technical and clinical teams to resolve cross-application incidents.

  • Maintain clear communication with users throughout the resolution process.

  • Escalate issues appropriately when broader technical or operational assistance is required.

  • Participate regularly in the rotating after-hours technical-support schedule.

Project Planning and Coordination

  • Develop, prioritise and execute assigned projects according to established schedules.

  • Balance production support, enhancements, testing and project responsibilities.

  • Maintain effective coordination across all assigned work.

  • Document project plans, priorities, milestones and schedules.

  • Provide the Manager with regular updates regarding assignment status, risks and dependencies.

  • Identify potential delays and communicate concerns before they affect delivery.

  • Support multiple concurrent initiatives within a complex healthcare environment.

Technical Standards and Governance

  • Advocate for consistent technical-development and application-support standards.

  • Follow established Epic, information-management and change-control practices.

  • Help enforce documentation, testing and implementation standards.

  • Support the safe and reliable operation of clinical applications.

  • Identify opportunities to improve application-support processes and system quality.

  • Ensure changes comply with organizational policies and healthcare technology requirements.

Training and Mentorship

  • Contribute to the preparation and delivery of staff training.

  • Develop supporting materials and application documentation.

  • Explain Epic functionality and workflow changes clearly to clinical and operational users.

  • Assist and mentor less-experienced analysts.

  • Serve as a preceptor, technical resource and subject-matter expert.

  • Promote knowledge sharing and professional development across the team.

Stakeholder Partnership

  • Build effective relationships with clinical users, operational leaders and technical teams.

  • Communicate technical information clearly to both technical and non-technical audiences.

  • Provide responsive, courteous and professional customer service.

  • Acknowledge user needs promptly and help guide issues through resolution.

  • Support compassionate, safe and efficient patient-care experiences through reliable technology.

Required Qualifications

  • Active Epic certification.

  • Epic ASAP certification is strongly preferred; Epic ClinDoc or Ambulatory certification may be considered as an alternative.

  • At least four years of Epic Application Analyst experience.

  • Experience working within or directly supporting an Emergency Department.

  • Progressively responsible experience involving healthcare information systems.

  • Experience with system analysis, design, configuration, testing and implementation.

  • Intermediate-to-advanced knowledge of Epic application-support tools and methodologies.

  • Experience resolving complex application and workflow problems.

  • Previous experience assisting or mentoring other analysts.

  • Understanding of hospital operations and clinical workflows.

  • Strong analytical skills and technical aptitude.

  • Effective planning, prioritisation and organizational skills.

  • Strong communication, collaboration and customer-service capabilities.

  • Demonstrated growth in the ability to lead and influence others.

  • Ability to participate in a regular after-hours on-call rotation.

  • Ability to support operations within the Houston area.

  • Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

  • Associate degree or higher.

  • Current Epic ASAP certification.

  • Extensive Emergency Department workflow experience.

  • Experience supporting Epic within a large health system or hospital network.

  • Epic ClinDoc or Ambulatory certification in addition to ASAP.

  • Experience leading Epic enhancements, optimisation projects or implementations.

  • Experience supporting integrated clinical workflows across multiple Epic modules.

  • Previous responsibility for training, precepting or mentoring application analysts.

  • Current residence within the Houston metropolitan area.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

  • At least four years of hands-on Epic Application Analyst experience.

  • Active Epic ASAP certification or closely aligned Epic certification.

  • Direct knowledge of Emergency Department workflows and operational needs.

  • Ownership of Epic build, testing, implementation and production support.

  • Successful resolution of complex clinical application issues.

  • Experience working directly with physicians, nurses and operational leadership.

  • The ability to manage several projects and support priorities simultaneously.

  • Strong documentation, communication and customer-service skills.

  • Experience mentoring less-experienced Epic analysts.

  • A commitment to safe, reliable and patient-centred technology solutions.

Benefits

The organization offers a comprehensive benefits package that may include:

  • Medical insurance

  • Dental insurance

  • Vision insurance

  • Life insurance

  • Retirement benefits

  • Paid time off

  • Employee wellness and assistance programs

  • Professional-development opportunities

  • Continuing education support

  • Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

  1. Initial interview with the hiring manager.

  2. Peer-panel interview with members of the Epic application team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

 

Telecommunications Specialist – RingCentral | Boston, MA

Telecommunications Specialist – RingCentral

Virtual Hiring Event

📍 Location: Boston, Massachusetts 02118
🏥 Work Arrangement: Onsite
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Mid-Level
💰 Base Salary: $80,000–$95,000
✈️ Travel: Up to 20%
🚚 Relocation Assistance: Not Available
🚫 Visa Sponsorship: Not Available

Support Enterprise Voice Services Across a Major Healthcare Network

A large, mission-driven healthcare organization is seeking an experienced Telecommunications Specialist to support voice and collaboration services across multiple hospital campuses, administrative operations and approximately 45 community clinics.

This is a hands-on enterprise telecommunications position with primary responsibility for administering and supporting a large-scale RingCentral environment serving more than 3,000 unified communications users and over 500 contact-centre agents.

The successful candidate will have direct RingCentral administration and support experience, strong knowledge of enterprise voice technologies and the ability to troubleshoot complex issues across cloud, on-premises and hybrid telecommunications environments.

Candidates without hands-on RingCentral experience cannot be considered for this opportunity.

Key Responsibilities

RingCentral Administration

  • Administer and support an enterprise RingCentral cloud voice environment.

  • Support more than 3,000 RingCentral EX unified communications users.

  • Support over 500 contact-centre agents and associated call flows.

  • Configure and maintain:

    • User accounts and extensions

    • Call queues and hunt groups

    • Dial plans and call routing

    • Voicemail services

    • Auto attendants

    • Contact-centre workflows

    • Softphone and hardphone deployments

    • Peripheral voice applications and plug-ins

  • Support RingCentral softphones integrated with Microsoft Teams and WebRTC.

  • Configure and troubleshoot Yealink and Poly desk phones.

  • Support PRI and analog gateway connectivity.

  • Manage moves, additions and changes across the voice environment.

  • Monitor platform performance and proactively address service issues.

Contact-Centre and Call-Flow Support

  • Support contact-centre technologies and complex clinical or administrative call flows.

  • Develop and maintain NICE CXone Studio scripts.

  • Troubleshoot call routing, queue behaviour, agent functionality and system integrations.

  • Support call-recording platforms and associated compliance requirements.

  • Analyse call-flow issues and implement changes that improve caller and agent experiences.

  • Maintain accurate documentation for contact-centre configurations and workflows.

Cisco Voice Environment

Provide secondary support for Cisco voice technologies, including:

  • Cisco Unified Communications Manager

  • Cisco Unity Connection

  • Auto-attendant menus

  • Cisco Emergency Responder

  • Cisco VG310, VG320 and VG350 analog gateways

  • Cisco ISR and ASR voice gateways

  • SIP trunks

  • FXO and FXS analog integrations

  • Survivable Remote Site Telephony

  • Enterprise voice-resiliency features

  • Eleveo call-recording technology

Avaya Environment

Maintain working familiarity with legacy Avaya technologies, including:

  • Avaya Communication Manager

  • System Manager

  • Session Manager

  • Aura Messaging and Conferencing

  • Call Management System

  • VeraSMART call accounting

  • Virtual Observer call recording

  • G430 and G450 media gateways

  • G650 cabinets and cards

Voice Infrastructure and Integrations

  • Design, evaluate and maintain cloud and on-premises telecommunications technologies.

  • Support VoIP, TDM, analog, voicemail, conference-calling and call-recording services.

  • Troubleshoot integrations with:

    • SPOK paging

    • Overhead paging

    • Interactive voice response systems

    • Call-recording platforms

    • Contact-centre applications

    • Microsoft Teams

    • Clinical and administrative voice applications

  • Maintain and optimize call routing, dial plans, IP schemas and quality-of-service configurations.

  • Perform and schedule regular system backups.

  • Support telecommunications system patching, version control and hardware or software refreshes.

Troubleshooting and Incident Resolution

  • Serve as a primary escalation point for complex telecommunications incidents.

  • Diagnose voice, video and collaboration issues across enterprise environments.

  • Use tools such as Wireshark, SolarWinds and TraceSBC to investigate network and voice-quality problems.

  • Work daily ServiceNow tickets supporting clinical and administrative users.

  • Respond quickly to critical incidents where service restoration is time-sensitive.

  • Perform root-cause analysis and document permanent resolutions.

  • Communicate progress, service impact and resolution plans to management and affected stakeholders.

Projects and Change Management

  • Participate in voice-infrastructure upgrades, migrations and new-site deployments.

  • Support RingCentral, Cisco and associated telecommunications projects.

  • Coordinate with external vendors on complex installations, maintenance and upgrades.

  • Support voice and data network technologies including SIP, PRI, LAN/WAN and POTS.

  • Work around project deadlines, clinical priorities and operational change windows.

  • Ensure changes are documented, tested and implemented without adversely affecting connected systems.

Collaboration and Technical Leadership

  • Collaborate with Network, Information Security, Service Desk, Data Centre, PMO, IT leadership and contact-centre teams.

  • Ensure voice services are secure, scalable, resilient and appropriately integrated.

  • Support telecom-related projects involving complex call flows and multiple technical teams.

  • Mentor junior telecommunications analysts.

  • Provide technical and administrative training to end users and internal IT staff.

  • Maintain detailed standard operating procedures and configuration documentation.

  • Communicate project and operational progress during staff meetings and as required.

Required Qualifications

  • Direct, hands-on RingCentral administration and support experience.

  • Bachelor of Science degree in Computer Science or a related discipline with at least five years of telecommunications and IT network-systems experience; or an equivalent combination of formal education and professional experience.

  • Progressive experience supporting enterprise telecommunications and network systems.

  • Experience supporting cloud and on-premises voice environments.

  • Knowledge of call routing, dial plans, voicemail, hunt groups and auto attendants.

  • Experience troubleshooting complex voice and collaboration issues.

  • Familiarity with Avaya Communication Manager, System Manager, Session Manager, Aura Messaging and Conferencing, CMS, call accounting, call recording and Avaya media gateways.

  • Strong written and verbal English communication skills.

  • Excellent customer-service and interpersonal capabilities.

  • Ability to organise competing priorities, manage several tasks and meet deadlines.

  • Systematic and logical troubleshooting skills.

  • Ability to work effectively with clinical, administrative, technical and vendor stakeholders.

  • Ability to work onsite in Boston and travel up to 20%.

  • Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

  • Experience administering RingCentral EX at enterprise scale.

  • RingCentral contact-centre or NICE CXone experience.

  • NICE CXone Studio scripting experience.

  • Experience integrating RingCentral with Microsoft Teams or WebRTC.

  • Cisco Unified Communications Manager and Unity Connection experience.

  • Experience with Cisco voice gateways, SIP trunks, analog lines and SRST.

  • Avaya enterprise voice-system experience.

  • Healthcare telecommunications experience.

  • Experience supporting voice services across multiple hospitals, clinics or enterprise locations.

  • ServiceNow incident and request-management experience.

  • Knowledge of Wireshark, SolarWinds or TraceSBC.

  • Experience with SPOK paging, overhead paging, IVR or call-recording platforms.

  • CCNA or Cisco voice-focused certification.

  • Avaya Certified Support Specialist or Implementation Specialist certification.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

  • Recent, hands-on RingCentral administration experience.

  • Support of a large enterprise user population.

  • Experience with contact-centre agents and complex call flows.

  • Successful resolution of difficult voice-quality, routing or platform incidents.

  • Knowledge of both cloud and traditional telecommunications environments.

  • Experience supporting RingCentral as the primary platform, with Cisco and Avaya as secondary technologies.

  • Strong documentation, training and stakeholder-communication skills.

  • The ability to remain calm and responsive when voice services affect clinical or business operations.

  • Experience serving as an escalation point and mentoring junior analysts.

Benefits

The organization offers a comprehensive benefits package that may include:

  • Medical insurance

  • Dental insurance

  • Vision insurance

  • Life insurance

  • Retirement benefits

  • Paid time off

  • Employee wellness and assistance programs

  • Professional-development opportunities

  • Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

  1. Initial screening.

  2. Interview with the hiring manager.

  3. Interview with the wider telecommunications team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

 

Systems Administrator IV – Microsoft 365 | M365 Engineer | Tulsa, OK

Systems Administrator IV – Microsoft 365

📍 Location: Tulsa, Oklahoma
🏢 Work Arrangement: 100% Onsite
📅 Contract Duration: 12 Months
💼 Employment Type: Contract
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Not Available
📞 On-Call: Participation in a 24/7 support rotation required
📌 Local Tulsa-Area Candidates Only

Overview

A leading energy organization is seeking an experienced Systems Administrator IV to provide senior-level administration, engineering and governance across its enterprise Microsoft 365 environment.

This is a hands-on technical leadership position supporting Microsoft 365 collaboration, identity, security and compliance services. The successful candidate will take end-to-end ownership of platforms including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot, Microsoft Entra ID and Microsoft Purview.

The role is particularly well suited to an experienced Microsoft 365 professional who can combine advanced technical troubleshooting with platform strategy, security governance, incident leadership and mentorship of other technical team members.

Key Responsibilities

Microsoft 365 Platform Administration

  • Lead the administration, engineering, licensing and governance of the Microsoft 365 platform.

  • Support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot and Microsoft Entra ID.

  • Maintain secure, reliable and scalable collaboration and productivity services across an enterprise environment.

  • Establish and maintain platform standards, administrative controls, permissions and governance processes.

  • Review Microsoft 365 licensing and access to support cost-effective, least-privilege platform usage.

Platform Strategy and Delivery

  • Monitor the Microsoft 365 product roadmap and evaluate emerging capabilities for business value, security and operational suitability.

  • Guide the testing, staging and production-readiness process for new Microsoft 365 services and major platform changes.

  • Translate business and technical requirements into scalable Microsoft 365 solutions.

  • Coordinate with security, infrastructure, business and project teams to deliver platform improvements and integrations.

  • Apply project-management and change-control practices throughout platform implementations and upgrades.

Identity and Access Management

  • Manage enterprise identity and access capabilities through Microsoft Entra ID.

  • Implement and maintain Single Sign-On, Multi-Factor Authentication and Conditional Access policies.

  • Administer privileged access controls and identity-governance processes.

  • Conduct access and permissions reviews to maintain least-privilege security.

  • Strengthen controls around administrative access and sensitive Microsoft 365 services.

Security and Compliance

  • Configure and administer Microsoft Purview security and compliance capabilities.

  • Support data classification, Data Loss Prevention, retention and eDiscovery requirements.

  • Implement Insider Risk Management controls and related governance processes.

  • Perform security reviews and platform hardening before significant service launches or changes.

  • Partner with security and compliance stakeholders to ensure Microsoft 365 services meet organizational requirements.

Reliability and Technical Support

  • Provide Tier 3 support for complex Microsoft 365, identity and collaboration-platform issues.

  • Lead root-cause analysis and post-incident reviews.

  • Develop and document solutions that improve service reliability and reduce recurring incidents.

  • Participate in the organization’s 24/7 on-call support rotation.

  • Maintain clear technical documentation, operational procedures and knowledge resources.

Technical Leadership

  • Provide technical leadership within a broader team of analysts and engineers.

  • Mentor colleagues and help develop their Microsoft 365 administration and troubleshooting capabilities.

  • Guide technical decision-making across complex platform initiatives.

  • Promote effective collaboration, knowledge sharing and operational best practices.

Required Qualifications

Candidates must meet one of the following education and experience combinations:

  • High school diploma or GED with at least 15 years of IT experience.

  • Associate degree with at least 10 years of IT experience.

  • Bachelor’s degree in an IT-related field with at least eight years of IT experience.

A bachelor’s degree is not mandatory when the candidate possesses the required equivalent professional experience.

Required Experience

  • Extensive hands-on experience administering and engineering enterprise Microsoft 365 environments.

  • Strong experience with:

    • Exchange Online

    • Microsoft Teams

    • SharePoint Online

    • OneDrive

    • Microsoft Copilot

    • Microsoft Entra ID

    • Microsoft Purview

  • Experience managing Microsoft 365 licensing, permissions, governance and platform-readiness processes.

  • Strong knowledge of SSO, MFA, Conditional Access, privileged access and identity governance.

  • Experience with Microsoft Purview capabilities including DLP, retention, data classification and eDiscovery.

  • Experience providing Tier 3 support and resolving sophisticated Microsoft 365 platform issues.

  • Demonstrated ability to lead root-cause analysis and post-incident reviews.

  • Experience working in a large, enterprise-scale environment with formal governance and change-control processes.

  • Ability to analyse business and technical requirements and translate them into scalable technology solutions.

  • Strong organizational, communication and interpersonal skills.

  • Ability and willingness to participate in a 24/7 on-call rotation.

  • Commitment to maintaining safety as the highest operational priority.

Preferred Background

  • Experience owning Microsoft 365 platforms across a large, multi-site or highly regulated organization.

  • Previous responsibility for platform strategy, roadmap evaluation and enterprise governance.

  • Experience leading complex Microsoft 365 deployments, migrations, integrations or security improvements.

  • Technical leadership or mentorship experience.

  • Experience working collaboratively with security, infrastructure, compliance and business stakeholders.

  • A stable employment history, including completed long-term contracts or sustained ownership of multi-year platform initiatives.

Formal people-management experience is not required. The priority is hands-on technical leadership, platform ownership and the ability to mentor others.

Location Requirement

This position requires attendance onsite in Tulsa, Oklahoma, five days per week. Only candidates who already live within a practical commuting distance of Tulsa will be considered.

Relevant nearby locations may include Tulsa, Broken Arrow, Jenks, Bixby, Owasso, Sand Springs, Sapulpa, Glenpool, Catoosa, Claremore and Collinsville.

Relocation assistance is not available.

 

Senior Platform Engineer – WebSphere / WebLogic | Enterprise Middleware Engineering | Atlanta, GA

Senior Platform Engineer – WebSphere / WebLogic

📍 Atlanta, Georgia (Hybrid – 3 Days Onsite)
💰 $105,000 - $160,000 Base Salary + Annual Incentive Opportunity
🏠 Flexible Hybrid Schedule (Teams Select Their Onsite Days)
☁️ Enterprise Middleware & Platform Engineering
🚀 Modernization, Automation & Cloud Enablement Initiatives

Help Power the Critical Middleware Platforms Behind a Global Enterprise

A global organization supporting large-scale technology operations across multiple business units is seeking a Senior Platform Engineer – WebSphere / WebLogic to join its enterprise platform engineering team.

This is an outstanding opportunity for a middleware expert who enjoys designing, maintaining, automating, and modernizing mission-critical application platforms that support thousands of users and business-critical applications worldwide.

You'll play a key role in the evolution of a highly complex enterprise environment, helping drive reliability, security, performance, automation, and modernization initiatives across a diverse application hosting landscape.

If you're passionate about enterprise infrastructure, middleware technologies, automation, and cloud transformation, this role offers significant ownership, technical challenge, and long-term career growth.

Why This Opportunity Stands Out

This isn't a traditional support role.

You'll be a senior member of a geographically dispersed engineering team responsible for some of the organization's most critical application platforms. You'll work closely with architects, developers, security teams, cloud engineers, and business stakeholders to ensure highly available, secure, and scalable environments.

This role offers the opportunity to influence platform strategy, drive modernization efforts, mentor junior engineers, and help shape the future of enterprise middleware services.

Highlights include:

  • Ownership of mission-critical WebSphere and WebLogic environments

  • Significant involvement in automation and platform modernization initiatives

  • Exposure to cloud hosting and containerized workloads

  • Opportunity to influence platform architecture and engineering standards

  • Work within a highly collaborative enterprise technology environment

  • Mentor and guide junior engineering talent

  • Strong career progression opportunities within a large-scale technology organization

What You'll Be Doing

Enterprise Middleware Administration

  • Design, build, maintain, and optimize enterprise application hosting platforms

  • Administer complex IBM WebSphere and Oracle WebLogic environments

  • Configure and manage clustered middleware environments

  • Implement secure, highly available, and scalable platform solutions

  • Perform platform upgrades, migrations, and modernization activities

  • Ensure platform reliability, availability, and performance across production environments

Platform Engineering & Automation

  • Drive automation initiatives across platform deployment and administration activities

  • Develop and maintain scripts, tooling, and automation frameworks

  • Support CI/CD pipeline integration and deployment automation

  • Improve operational efficiency through infrastructure and platform automation

  • Implement repeatable engineering standards and best practices

Performance Optimization & Reliability

  • Monitor and optimize middleware platform performance

  • Conduct capacity planning and performance tuning activities

  • Troubleshoot complex platform, application, and infrastructure issues

  • Perform root cause analysis and implement permanent corrective actions

  • Support business-critical applications with a focus on uptime and stability

Security & Compliance

  • Implement security best practices across middleware environments

  • Manage SSL/TLS certificates and secure communications

  • Support authentication and authorization solutions including LDAP and SSO

  • Ensure compliance with enterprise security standards and policies

  • Partner with security teams on platform hardening initiatives

Cloud & Containerization Initiatives

  • Support modernization efforts involving cloud-hosted middleware platforms

  • Participate in containerization initiatives utilizing Docker and Kubernetes

  • Assist with migration and transformation projects

  • Help establish best practices for modern application hosting environments

Collaboration & Technical Leadership

  • Partner with developers, architects, product teams, and infrastructure teams

  • Support complex technical initiatives from design through implementation

  • Provide guidance and mentorship to junior engineers

  • Participate in technical reviews and knowledge-sharing activities

  • Create and maintain platform documentation, standards, and procedures

What We're Looking For

Required Experience

  • 5+ years of enterprise platform engineering, middleware administration, or infrastructure engineering experience

  • Deep expertise in IBM WebSphere and/or Oracle WebLogic administration

  • Experience managing highly available and clustered environments

  • Strong troubleshooting and performance tuning capabilities

  • Experience supporting mission-critical enterprise applications

  • Ability to work independently while collaborating across distributed teams

Required Technical Expertise

Middleware Platforms

  • IBM WebSphere Application Server

  • Oracle WebLogic Server

  • Middleware clustering and high availability

  • Performance tuning and optimization

  • Secure configuration and administration

Web Hosting & Load Balancing

Strong experience with:

  • Apache

  • IIS

  • IBM HTTP Server

  • Oracle HTTP Server

  • NGINX

  • Reverse proxy architectures

  • Load balancing technologies

Automation & Scripting

Hands-on experience with:

  • wsadmin

  • WLST

  • Python

  • Shell scripting

  • CI/CD integration

  • Infrastructure automation

Highly Preferred Experience

Security & Authentication

  • SSL/TLS implementation and management

  • LDAP integration

  • Single Sign-On (SSO)

  • Enterprise security frameworks

  • Compliance and governance standards

Monitoring & Observability

Experience with tools such as:

  • AppDynamics

  • Datadog

  • Enterprise monitoring platforms

  • Performance analytics and diagnostics

Cloud & Container Technologies

Experience with:

  • Docker

  • Kubernetes

  • Cloud-hosted middleware workloads

  • Platform modernization initiatives

  • Hybrid cloud environments

Ideal Candidate Profile

The successful candidate will thrive in complex enterprise environments and enjoy taking ownership of critical platform services.

You'll be someone who:

  • Takes pride in engineering reliable, scalable solutions

  • Enjoys solving complex technical problems

  • Communicates effectively with both technical and business stakeholders

  • Can balance operational support with long-term strategic improvements

  • Is comfortable mentoring others and sharing knowledge

  • Works effectively across geographically distributed teams

This role is particularly well suited to engineers who enjoy both traditional enterprise middleware technologies and modern cloud-native platform engineering.

Compensation & Benefits

💰 Base Salary: $105,000 - $160,000

Additional rewards include:

  • Annual performance-based incentive opportunity

  • Comprehensive medical, dental, and vision coverage

  • Retirement savings programs

  • Paid time off and holiday benefits

  • Professional development and certification support

  • Exposure to large-scale enterprise modernization initiatives

  • Flexible hybrid work environment

  • Long-term career growth opportunities

Work Authorization Requirements

Candidates must be authorized to work in the United States on a permanent basis.

This position is not eligible for current or future visa sponsorship or transfer.

Why Join?

This is an opportunity to become a key contributor within a highly sophisticated enterprise technology environment where your expertise will directly influence platform reliability, security, automation, and modernization efforts.

You'll work alongside talented engineers, support business-critical systems, and play a central role in driving the future of enterprise middleware and platform engineering.

If you're a WebSphere or WebLogic expert looking for a role that combines technical depth, platform ownership, modernization initiatives, and long-term career growth, we'd love to hear from you.

 

, ,

Senior Developer – SuccessFactors Talent Management & Learning | Atlanta, GA or Wayzata, MN

, ,

Senior Developer – SuccessFactors Talent Management & Learning

📍 Multiple U.S. Locations (Hybrid/Flexible Work Arrangement) – Atlanta, GA – Wayzata, MN
💰 $120,000 - $140,000 Base Salary + Incentive Opportunity
🏠 Flexible Work-From-Home Schedule
📈 Enterprise HR Technology Team
🚫 No Sponsorship Available

Help Shape the Future of Talent, Learning & Employee Development Technology

A global industry leader is seeking a Senior Developer – SuccessFactors Talent Management & Learning to join its enterprise HR technology team.

This is an exciting opportunity to play a key role in the evolution of a large-scale Talent Management and Learning ecosystem that supports tens of thousands of employees across a complex global organization.

You'll work at the intersection of technology, talent strategy, learning, and employee development—helping deliver innovative solutions that enable employees to grow, leaders to develop, and organizations to perform at their best.

If you're passionate about SuccessFactors, enjoy solving complex business challenges, and want to work on high-impact enterprise initiatives with significant visibility across the business, this role offers both technical challenge and long-term career growth.

Why This Opportunity Stands Out

This isn't simply a support role.

You'll serve as a trusted technical expert responsible for configuring, enhancing, integrating, and optimizing Talent Management and Learning platforms that directly influence employee development, succession planning, leadership growth, performance management, and learning experiences across the organization.

You'll collaborate closely with HR leaders, business stakeholders, vendors, developers, and product teams to deliver scalable solutions that support organizational growth and transformation.

Highlights include:

  • High-visibility role supporting enterprise-wide HR technology initiatives

  • Significant ownership and influence over Talent Management and Learning solutions

  • Opportunity to work with modern HR technology platforms and integrations

  • Strong partnership with business and HR leadership teams

  • Exposure to strategic workforce development initiatives

  • Flexible hybrid work environment

  • Long-term career growth within a large, stable organization

What You'll Be Doing

SuccessFactors Talent Management & Learning Configuration

  • Design, build, and maintain complex configurations within SuccessFactors Talent Management and Learning modules

  • Translate business requirements into scalable system solutions

  • Identify opportunities to improve platform functionality, usability, and performance

  • Configure enhancements that support employee development, performance, succession planning, and learning initiatives

Application Development & Deployment

  • Lead configuration, testing, deployment, and release activities

  • Support application upgrades, version releases, and new functionality rollouts

  • Perform advanced troubleshooting and problem resolution

  • Ensure solutions are delivered with quality, stability, and scalability in mind

  • Support integrations across the broader HR technology landscape

Business Partnership & Stakeholder Engagement

  • Serve as a trusted advisor to HR and business stakeholders

  • Consult with users to understand requirements and identify technical solutions

  • Collaborate with product managers, developers, and business teams to ensure successful project delivery

  • Communicate technical concepts clearly to both technical and non-technical audiences

Application Support & Continuous Improvement

  • Provide advanced support for Talent Management and Learning platforms

  • Lead resolution of complex incidents and system issues

  • Drive prioritization of support requests and enhancement initiatives

  • Recommend process improvements and system optimizations

  • Contribute to long-term platform strategy and roadmap discussions

Vendor & Solution Management

  • Build and maintain strong relationships with software vendors

  • Partner with third-party solution providers to support platform enhancements

  • Assist with evaluation of new tools, capabilities, and technologies

  • Support contract discussions and vendor performance management

What We're Looking For

Required Experience

  • 5+ years of relevant HR technology, application development, or SuccessFactors experience

  • Hands-on experience supporting and configuring SAP SuccessFactors solutions

  • Strong understanding of Talent Management and Learning business processes

  • Experience managing complex application configurations and deployments

  • Ability to troubleshoot, test, and support enterprise software solutions

  • Experience working directly with business stakeholders to gather and translate requirements

Highly Preferred Experience

SuccessFactors Modules

  • Talent Management

  • Learning Management

  • Performance & Goals

  • Succession Planning

  • Career Development Planning

  • Employee Development solutions

Additional Talent & Learning Technologies

Experience with one or more of the following is highly desirable:

  • Perceptyx

  • Korn Ferry

  • Talent assessment platforms

  • Learning & Development technologies

  • Employee development solutions

  • Talent intelligence platforms

Key Skills & Competencies

Successful candidates will bring:

  • Strong SuccessFactors configuration expertise

  • Excellent problem-solving and analytical abilities

  • Experience supporting enterprise-scale HR systems

  • Strong communication and stakeholder management skills

  • Ability to manage multiple priorities simultaneously

  • Customer-focused mindset

  • Continuous improvement mentality

  • Ability to work independently while collaborating across cross-functional teams

Ideal Candidate Profile

The strongest candidates will have experience supporting Talent Management and Learning functions within large enterprise environments and understand how technology can drive employee engagement, leadership development, succession planning, and workforce capability building.

You'll be someone who enjoys both technical problem-solving and business partnership, with the ability to bridge the gap between HR strategy and technology execution.

Compensation & Benefits

💰 Base Salary: $120,000 - $140,000

Additional rewards include:

  • Annual incentive opportunity based on company and individual performance

  • Comprehensive medical, dental, and vision coverage

  • Retirement savings programs

  • Paid time off and holiday programs

  • Professional development and training opportunities

  • Enterprise-scale project exposure

  • Flexible hybrid working environment

  • Long-term career growth opportunities within a highly stable organization

Work Authorization Requirements

Candidates must be authorized to work in the United States on a permanent basis.

This position is not eligible for current or future employment sponsorship, visa transfer, or immigration support.

Why Join?

This is an opportunity to become a key contributor within a large-scale HR technology environment where your work will directly impact how employees learn, develop, grow, and succeed.

You'll help drive the future of Talent Management and Learning technology while partnering with leaders across the business to deliver solutions that support workforce transformation, employee engagement, and organizational success.

If you're a SuccessFactors professional looking for a role that combines technical ownership, strategic impact, and long-term growth, we'd love to hear from you.

 

, ,

Senior Application Developer – SuccessFactors Talent Acquisition & Onboarding | Atlanta, GA or Wayzata, MN

, ,

Senior Application Developer – SuccessFactors Talent Acquisition & Onboarding


📍 Multiple U.S. Locations (Hybrid/Flexible Work Arrangement) – Atlanta, GA – Wayzata, MN
💰 $120,000 - $140,000 Base Salary + Incentive Opportunity
🏠 Flexible Work Arrangement
🚀 Enterprise HR Technology Team
📈 High-Impact Global Transformation Initiatives

Help Transform the Future of Hiring & Employee Onboarding

An industry-leading global organization is seeking a Senior Application Developer – SuccessFactors Talent Acquisition & Onboarding to join its enterprise HR technology team.

This is an exciting opportunity to play a pivotal role in shaping how thousands of employees are attracted, hired, and onboarded across a large and complex enterprise environment.

You'll work at the intersection of technology, talent acquisition, candidate experience, and workforce transformation—building and enhancing the platforms that power recruitment, hiring, onboarding, and employee engagement from day one.

If you're passionate about SuccessFactors, enjoy solving complex business challenges, and thrive in highly collaborative environments where your work directly impacts organizational growth, this role offers exceptional visibility, ownership, and career progression.

Why This Opportunity Stands Out

This is far more than a traditional application support role.

You'll be a key contributor responsible for driving innovation, optimization, and continuous improvement across enterprise Talent Acquisition and Onboarding platforms used by hiring managers, recruiters, HR teams, and candidates globally.

You'll collaborate with business leaders, HR teams, product owners, vendors, and technical teams to deliver scalable solutions that enhance the recruiting process, improve candidate experiences, streamline onboarding, and support organizational growth.

Highlights include:

  • High-visibility role supporting enterprise-wide recruiting and onboarding technology

  • Significant ownership over platform configuration and enhancements

  • Opportunity to influence candidate and employee experience at scale

  • Exposure to strategic HR transformation initiatives

  • Collaborative partnership with Talent Acquisition and HR leadership teams

  • Hybrid work environment offering flexibility and work-life balance

  • Long-term career growth within a stable, global organization

What You'll Be Doing

SuccessFactors Talent Acquisition & Onboarding Configuration

  • Design, build, and maintain complex configurations within SuccessFactors Talent Acquisition and Onboarding modules

  • Translate business requirements into scalable system solutions

  • Configure enhancements that improve recruiting, hiring, onboarding, and employee transition experiences

  • Identify opportunities to improve platform performance, usability, and adoption

  • Ensure system configurations align with business objectives and best practices

Application Development & Deployment

  • Lead configuration, testing, deployment, and release management activities

  • Support platform upgrades, system enhancements, and new feature implementations

  • Perform advanced troubleshooting and issue resolution

  • Execute quality assurance and testing activities to ensure system stability

  • Support integrations across the broader HR technology ecosystem

Business Consulting & Stakeholder Partnership

  • Partner closely with Talent Acquisition, HR, and business stakeholders

  • Gather requirements and translate business needs into technical solutions

  • Act as a trusted advisor on recruiting and onboarding technology capabilities

  • Collaborate with developers, product managers, and project teams to ensure successful delivery of initiatives

  • Communicate technical concepts effectively to both technical and business audiences

Application Support & Continuous Improvement

  • Provide advanced technical support for Talent Acquisition and Onboarding applications

  • Lead prioritization and resolution of incidents, service requests, and enhancement opportunities

  • Recommend process improvements and platform optimizations

  • Support long-term technology roadmaps and platform strategy discussions

  • Drive improvements that increase efficiency, automation, and user satisfaction

Vendor & Solution Management

  • Build and maintain productive relationships with technology vendors

  • Support evaluation of new products, features, and capabilities

  • Partner with third-party providers to enhance platform functionality

  • Assist with vendor performance management and solution optimization

What We're Looking For

Required Experience

  • 5+ years of relevant HR technology, application development, or SuccessFactors experience

  • Hands-on experience supporting and configuring SAP SuccessFactors solutions

  • Strong understanding of Talent Acquisition and Onboarding processes

  • Experience configuring and supporting enterprise HR applications

  • Experience with application testing, deployment, troubleshooting, and support

  • Ability to work directly with stakeholders to gather and translate requirements into solutions

Highly Preferred Experience

SuccessFactors Expertise

  • SuccessFactors Recruiting

  • SuccessFactors Recruiting Marketing

  • SuccessFactors Onboarding

  • Candidate Experience Management

  • Talent Acquisition workflows

  • Recruitment process optimization

Additional Talent Acquisition Technologies

Experience with one or more of the following is highly desirable:

  • SmartRecruiters

  • Paradox

  • LinkedIn Talent Solutions

  • HireRight

  • Recruitment Marketing platforms

  • Candidate relationship management (CRM) tools

  • Background screening solutions

  • Talent attraction and onboarding technologies

Key Skills & Competencies

Successful candidates will bring:

  • Strong SuccessFactors configuration expertise

  • Excellent analytical and problem-solving skills

  • Experience supporting enterprise-scale HR technology environments

  • Strong stakeholder engagement and communication abilities

  • Ability to balance multiple priorities and deadlines

  • Customer-focused mindset

  • Continuous improvement mentality

  • Ability to work independently while collaborating across diverse teams

Ideal Candidate Profile

The strongest candidates will have a blend of technical SuccessFactors expertise and business process knowledge, particularly within Talent Acquisition and Onboarding functions.

You'll understand how technology directly influences recruiting effectiveness, candidate experience, hiring manager satisfaction, onboarding efficiency, and overall workforce growth.

You'll enjoy partnering with HR and Talent Acquisition teams to create innovative solutions that make hiring faster, smarter, and more effective.

Compensation & Benefits

💰 Base Salary: $120,000 - $140,000

Additional rewards include:

  • Annual incentive opportunity based on company and individual performance

  • Comprehensive medical, dental, and vision coverage

  • Retirement savings programs

  • Paid time off and holiday benefits

  • Professional development and training opportunities

  • Exposure to enterprise-scale HR transformation initiatives

  • Flexible hybrid work environment

  • Long-term career growth opportunities within a large, stable organization

Work Authorization Requirements

Candidates must be authorized to work in the United States on a permanent basis.

This position is not eligible for current or future visa sponsorship, transfer, or immigration support.

Why Join?

This is an outstanding opportunity to help shape the technology platforms that power hiring and onboarding across a major enterprise organization.

Your work will directly impact how candidates experience the recruitment process, how employees begin their careers, and how the organization attracts and retains top talent.

If you're looking for a role that combines technical expertise, strategic business impact, enterprise-scale technology, and long-term career growth, we'd love to hear from you.

 

,

Senior Application Developer – SuccessFactors Employee Central | Atlanta, GA or Minneapolis, MN

,

Senior Application Developer – SuccessFactors Employee Central

📍 Atlanta, Georgia or Minneapolis/Wayzata, Minnesota (Hybrid – 3 Days Onsite)
💰 $95,000 - $152,000 Base Salary + Annual Incentive Opportunity
🏠 Flexible Hybrid Work Environment
🌎 Enterprise HR Technology Team
📈 Global HR Systems & Digital Transformation Initiatives

Help Power the Core HR Platform Behind a Global Workforce

A global industry leader is seeking a Senior Application Developer – SuccessFactors Employee Central to join its enterprise HR technology organization.

This is an exciting opportunity to become a key contributor responsible for the configuration, enhancement, integration, and support of one of the most critical systems within the HR technology ecosystem. You'll help maintain and evolve the Employee Central platform that supports a large, diverse workforce across multiple business units and geographies.

If you're passionate about SuccessFactors, enjoy solving complex business challenges, and want to work on large-scale enterprise HR technology initiatives that directly impact employee experience, workforce operations, and organizational efficiency, this role offers both technical challenge and long-term career growth.

Why This Opportunity Stands Out

This is far more than a traditional application support position.

You'll play a central role in supporting and enhancing the organization's core HR platform, working closely with HR leaders, business stakeholders, product teams, developers, and vendors to deliver solutions that improve employee data management, organizational processes, compliance, reporting, and workforce operations.

You'll have the opportunity to influence how HR technology supports thousands of employees while participating in ongoing transformation initiatives designed to modernize and optimize enterprise HR systems.

Highlights include:

  • High-visibility role supporting a mission-critical HR platform

  • Opportunity to work on enterprise-scale SuccessFactors initiatives

  • Significant ownership over configuration, enhancement, and support activities

  • Exposure to global HR operations and workforce management processes

  • Strong collaboration with business and HR leadership teams

  • Flexible hybrid work model

  • Long-term career growth within a stable and highly respected organization

What You'll Be Doing

SuccessFactors Employee Central Configuration

  • Design, build, and maintain complex configurations within SuccessFactors Employee Central

  • Translate business requirements into scalable and sustainable system solutions

  • Configure enhancements that improve employee lifecycle management and HR operations

  • Identify opportunities to improve platform functionality, usability, and efficiency

  • Ensure system configurations align with organizational standards and business objectives

Application Development & Deployment

  • Lead configuration, testing, deployment, and release management activities

  • Support application upgrades, patches, and version releases

  • Perform advanced troubleshooting and issue resolution

  • Conduct quality assurance and validation testing

  • Support integration activities across the broader HR technology ecosystem

  • Ensure platform stability, reliability, and performance

User Support & Business Partnership

  • Serve as a key technical resource for HR and business stakeholders

  • Provide consultation and guidance on Employee Central capabilities and best practices

  • Respond to and resolve complex support requests and system issues

  • Maintain strong communication with users and business partners

  • Help identify opportunities for process improvement and automation

Stakeholder & Project Collaboration

  • Partner with developers, product managers, HR teams, and business stakeholders

  • Participate in project planning, solution design, and implementation activities

  • Ensure configurations and enhancements align with project goals and business requirements

  • Support enterprise HR technology initiatives and transformation projects

Incident & Vendor Management

  • Lead prioritization of incidents, enhancement requests, and support tickets

  • Drive issue resolution and root cause analysis activities

  • Build and maintain productive relationships with software vendors

  • Support vendor engagements, solution evaluations, and platform enhancements

What We're Looking For

Required Experience

  • 5+ years of relevant application development, HR technology, or SuccessFactors experience

  • Hands-on experience supporting and configuring SAP SuccessFactors Employee Central

  • Strong understanding of core HR processes and employee data management

  • Experience with application testing, deployment, troubleshooting, and support

  • Experience gathering and translating business requirements into technical solutions

  • Ability to work effectively within enterprise-scale technology environments

Required Technical Expertise

  • SuccessFactors Employee Central

  • HR systems configuration and administration

  • Enterprise application support

  • System testing and quality assurance

  • Incident management and issue resolution

  • Stakeholder engagement and business analysis

Preferred Experience

  • SuccessFactors certifications

  • Global HR technology environments

  • HR process optimization initiatives

  • Enterprise software implementations

  • Cross-functional project participation

  • Vendor management and third-party platform support

  • HR data integrations and system enhancements

Ideal Candidate Profile

The strongest candidates will possess a combination of technical SuccessFactors expertise and business process knowledge, with a particular focus on Employee Central and core HR operations.

You'll be someone who enjoys working closely with HR leaders and business stakeholders to solve complex challenges, improve employee experiences, and build scalable technology solutions that support organizational growth.

You thrive in collaborative environments, can manage competing priorities, and take pride in delivering high-quality solutions that create meaningful business impact.

Key Skills & Competencies

Successful candidates will demonstrate:

  • Deep SuccessFactors Employee Central knowledge

  • Strong analytical and problem-solving abilities

  • Excellent communication and stakeholder management skills

  • Attention to detail and commitment to quality

  • Ability to work independently and collaboratively

  • Strong customer-service mindset

  • Continuous improvement mentality

  • Effective prioritization and organizational skills

Compensation & Benefits

💰 Base Salary: $95,000 - $152,000

Additional rewards include:

  • Annual performance-based incentive opportunity

  • Comprehensive medical, dental, and vision coverage

  • Retirement savings programs

  • Paid time off and holiday benefits

  • Professional development and certification opportunities

  • Exposure to enterprise-wide digital transformation initiatives

  • Flexible hybrid work environment

  • Long-term career advancement opportunities

Work Location Requirements

This is a hybrid position requiring employees to work onsite three days per week.

Candidates should be located in or willing to commute to:

📍 Atlanta, Georgia
OR
📍 Minneapolis/Wayzata, Minnesota

Why Join?

This is an opportunity to play a critical role in shaping the future of HR technology within a large, global organization.

Your work will directly impact employee experience, HR operations, workforce management, and enterprise-wide business processes while providing exposure to large-scale technology initiatives and meaningful career development opportunities.

If you're a SuccessFactors professional looking for a role that combines technical ownership, enterprise-scale impact, and long-term growth, we'd love to hear from you.

 

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

  • Lead the analysis, design, and unification of ITSM processes across different teams and systems.

  • Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

  • Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

  • Ensure alignment with ITIL best practices and organizational policies.

  • Develop process documentation, SOPs, and training materials to support adoption.

  • Collaborate with technical teams to validate that process design aligns with system capabilities.

  • Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

  • Proven experience in ITSM process design, optimization, and implementation.

  • Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

  • Strong understanding of ITIL v4 framework and best practices.

  • Experience leading cross-functional workshops and engaging stakeholders at all levels.

  • Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

  • ITIL v4 Foundation or Intermediate Certification.

  • Experience in process unification or transformation projects within large enterprises.

  • Exposure to government or regulated industry environments.

  • ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

  • Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

  • Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

  • Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

  • Configure event rules, alert correlation, and monitoring integrations with third-party tools.

  • Support discovery and service mapping initiatives to enhance operational visibility.

  • Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

  • Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

  • Strong understanding of data segregation, CMDB, and event correlation concepts.

  • Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

  • Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

  • Ability to work independently and deliver results in a fast-paced environment.

  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

  • Experience in large-scale enterprise environments or managed services.

  • Prior exposure to projects in regulated or government sectors.

 

Your new job awaits.

Start the process →