Manager, Finance Technology Application Support – Oracle Finance
📍 Location: Brentwood, Tennessee 37027
🏢 Work Arrangement: Hybrid – Four Days Onsite, Friday Remote
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Mid-Level Management
👤 Reports To: Vice President
💰 Base Salary: $89,937–$124,563
💵 Sign-On Bonus: Negotiable
✈️ Travel: Up to Approximately 10%
🚚 Relocation Assistance: Not Available
🚫 Visa Sponsorship: Not Available
Overview
A leading national healthcare organization is seeking a Manager of Finance Technology Application Support to lead the team responsible for supporting and optimizing its enterprise Oracle Finance environment.
This is a highly visible, hands-on working-manager position requiring a strong combination of Oracle Finance expertise, production application support, people leadership, vendor management and business partnership.
The successful candidate will lead internal employees and managed-service resources supporting Oracle Fusion Finance applications and related financial processes. The environment includes General Ledger, Accounts Payable, Fixed Assets, Projects, Cost Accounting and several connected applications and integrations.
This is not a purely people-management, infrastructure or end-user support role. The Manager must possess sufficient functional and application-level Oracle Finance expertise to understand complex production issues, challenge assumptions, guide technical and functional resources and become personally involved in troubleshooting and resolution when required.
Key Responsibilities
Oracle Finance Application Support
Lead day-to-day functional and application support across the Oracle Finance environment.
Provide hands-on leadership during complex production incidents, service interruptions and escalations.
Investigate issues, guide troubleshooting and ensure problems are driven through to resolution.
Perform and oversee root-cause analysis to prevent recurring incidents.
Maintain the operational stability, reliability and performance of critical Finance applications.
Proactively identify risks and resolve issues before they significantly affect Finance operations.
Ensure support documentation, procedures and knowledge resources remain accurate and current.
Oracle Finance Modules
Oversee the support and optimization of Oracle financial modules and related processes, including:
General Ledger
Accounts Payable
Accounts Receivable
Fixed Assets
Cash Management
Projects
Cost Accounting
Related financial integrations and reporting platforms
Oracle Fusion Finance experience is strongly preferred, although candidates with substantial Oracle E-Business Suite Financials experience may also be considered.
Team Leadership
Lead and develop a team of internal Finance Technology employees and managed-service professionals.
Establish clear priorities, responsibilities and performance expectations.
Coach team members and support their professional and technical development.
Manage workload allocation across production incidents, service requests, enhancements, releases and strategic projects.
Conduct performance-management activities and promote a culture of accountability, ownership and continuous improvement.
Remain approachable and actively work alongside the team when complex issues arise.
Production Support and Incident Management
Manage and prioritize production issues based on business impact, urgency and operational risk.
Lead the response to critical Oracle Finance incidents and escalations.
Coordinate technical, functional, integration and vendor resources during issue resolution.
Communicate status, risks, business impact and recovery plans to Finance and Technology leadership.
Monitor recurring issues and implement permanent corrective actions.
Establish processes and controls that improve service stability and responsiveness.
Enhancements, Testing and Releases
Balance production-support responsibilities with system enhancements, testing, releases and project delivery.
Prioritize enhancement requests based on business value, risk, resources and strategic alignment.
Lead and support application upgrades, patches and Finance-system releases.
Coordinate functional testing, regression testing, user acceptance testing and production-readiness activities.
Ensure releases are appropriately documented, controlled and communicated.
Partner with Release Management and business stakeholders to minimize operational disruption.
Finance Business Partnership
Build strong relationships with Finance leadership, Finance Operations and facility-based Finance stakeholders.
Develop a clear understanding of Accounting and Finance processes, priorities and operational challenges.
Translate business requirements into effective application-support, enhancement and technology solutions.
Serve as a trusted partner for Oracle Finance application strategy, operational support and continuous improvement.
Communicate technical issues and recommendations clearly to non-technical Finance stakeholders.
Help Finance leaders understand available system capabilities, limitations, risks and opportunities.
Integration and Data Support
Partner with Data and Integration teams to investigate interface failures and financial-data issues.
Support reliable movement of financial data between Oracle and connected enterprise applications.
Coordinate troubleshooting across applications, interfaces, reporting platforms and external services.
Ensure integration failures are identified, escalated and resolved promptly.
Support improvements to monitoring, controls and data-reconciliation processes.
Vendor and Managed-Service Management
Manage third-party application-support vendors and managed-service partners.
Establish performance expectations, service levels and accountability measures.
Monitor vendor responsiveness, quality, delivery and issue-resolution performance.
Manage escalations and challenge vendors when service expectations are not being met.
Coordinate external resources across production support, enhancements, testing and strategic initiatives.
Build productive vendor relationships while maintaining clear ownership and accountability.
Transformation and Continuous Improvement
Drive automation, optimization and measurable improvements across Finance Technology support processes.
Support enterprise Finance transformation initiatives, potentially including:
Oracle Fusion optimization
Accounts Payable technology modernization
AP automation and intelligent document recognition
Oracle Enterprise Performance Management initiatives
Payment modernization
Financial reporting improvements
Finance-system integrations
AI-enabled Finance solutions
Identify opportunities to improve service delivery, reduce manual effort and strengthen operational controls.
Help establish scalable processes that support future organizational growth.
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, Finance, Accounting, Business Administration or a related discipline.
At least eight years of experience involving enterprise Finance applications, ERP systems, Finance Technology, Oracle applications or related application-support functions.
Direct professional experience supporting Oracle Finance applications.
Hands-on functional or application-support experience within an Oracle Finance environment.
Strong working knowledge of Finance and Accounting processes.
Direct experience with General Ledger and Accounts Payable.
Exposure to additional Oracle modules such as Accounts Receivable, Fixed Assets, Projects, Cost Accounting or Cash Management.
Experience managing Finance Technology or enterprise application-support professionals.
Ability and willingness to operate as a hands-on working manager.
Strong production application-support experience, including:
Incident management
Troubleshooting
Escalation management
Root-cause analysis
Operational-stability improvement
Experience balancing production support with system enhancements, implementations, testing, releases and project delivery.
Experience managing or working closely with third-party application-support vendors or managed-service providers.
Strong stakeholder-management experience across Finance and Technology.
Demonstrated ability to learn a complex application environment, establish priorities and proactively drive issues to resolution.
Strong communication, collaboration and influencing skills.
Ability to work onsite in Brentwood four days per week.
Current authorization to work in the United States without employer sponsorship.
Candidates whose experience is limited to infrastructure support, desktop support, basic end-user support or people management without hands-on Oracle Finance application experience will not meet the requirements of this position.
Preferred Qualifications
Deep Oracle Fusion Finance implementation, production-support or optimization experience.
Substantial Oracle E-Business Suite Financials experience.
Experience across several Oracle Finance modules, including GL, AP, AR, Fixed Assets, Cash Management, Projects and Cost Accounting.
Oracle Enterprise Performance Management experience, particularly with:
Financial Consolidation and Close Cloud Service
Account Reconciliation Cloud Service
Previous Accounting or Finance experience in addition to Finance Technology expertise.
Experience supporting a large-scale ERP or Finance transformation.
Experience with Accounts Payable automation, OCR, intelligent document recognition or AI-enabled AP solutions.
Payment-modernization experience.
Experience managing offshore or third-party managed-service teams.
Experience with ERP integrations, financial reporting platforms, data interfaces and integration troubleshooting.
Healthcare-industry experience.
Shared-services experience.
Demonstrated success delivering automation, process improvements and measurable service improvements.
Master’s degree in a relevant discipline.
The Ideal Candidate
The strongest candidate will be able to demonstrate:
Recent, hands-on Oracle Fusion Finance or Oracle EBS Financials experience.
Personal involvement in resolving complex Oracle Finance production issues.
Strong functional understanding of GL and AP processes.
Broad exposure to additional Oracle financial modules.
Experience leading internal employees and external managed-service resources.
The ability to hold vendors accountable for performance and issue resolution.
Successful management of competing production, enhancement, release and project priorities.
Strong partnerships with senior Finance and Accounting stakeholders.
Measurable improvements in application stability, support performance or Finance processes.
The confidence to lead strategically while remaining willing to roll up their sleeves and work directly alongside the team.
Work Environment
The Finance Technology team operates in a collaborative and fast-paced environment where accountability, partnership and ownership are essential.
Leaders are expected to be proactive, approachable and comfortable becoming directly involved in complex business and technology challenges. The team works closely across Finance, Technology, Data, Integration, Release Management and external partners, with a strong focus on continuous improvement and internal customer service.
The role currently follows a hybrid schedule, with employees expected onsite in Brentwood from Monday through Thursday and able to work remotely on Friday. Approximately 10% travel may occasionally be required.
Benefits
The organization offers a comprehensive benefits package that may include:
Medical insurance
Dental insurance
Vision insurance
Life insurance
Retirement benefits
Paid time off
Hybrid working flexibility
Employee wellness and support programs
Professional-development opportunities
Additional organization-sponsored benefits
Equal Opportunity
The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.