Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

• Lead architecture reviews, platform design sessions, and technical governance.

• Define and maintain technical standards, patterns, and frameworks.

• Ensure platform scalability, performance, and maintainability.

Client Engagement

• Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

• Run roadmap planning sessions and solution design discussions.

• Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

• Oversee end-to-end technical delivery across multiple projects.

• Ensure solution quality, technical integrity, and alignment with client requirements.

• Review and validate stories, configurations, and custom development.

• Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

• Guide and mentor developers, technical consultants, and architects.

• Support skills development, certifications, and capability building within the technical team.

• Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

• Work closely with engagement managers, solution consultants, and project teams.

• Contribute to pre-sales, solution proposals, and technical scoping.

• Stay ahead of new ServiceNow releases, features, and product capabilities.

• Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

• Strong technical leadership background within ServiceNow professional services or partner environments.

• Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

• Hands-on experience architecting and delivering complex ServiceNow solutions.

• Strong stakeholder engagement and workshop facilitation skills.

• Excellent understanding of ServiceNow platform architecture, integrations, and governance.

• Ability to translate business and technical requirements into scalable solutions.

• Strong communication, documentation, and presentation skills.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) – ideal.

• OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

• Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

• ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

• Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

• A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

• Comfortable leading discussions with senior stakeholders and technical teams alike.

• Passionate about platform excellence, innovation, and raising technical standards.

• Able to operate autonomously, own complex client problems, and drive outcomes.

Cloud Data Architect | AWS & Snowflake | Ridgefield, CT (Hybrid) | $170K–$210K

☁️ Cloud Data Architect

📍 Location: Ridgefield, Connecticut (Hybrid – 2–3 days onsite per week)
🏢 Industry: Pharmaceutical / Biotech / Information Technology
🎓 Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or 10+ years equivalent IT experience)
💼 Experience Level: Mid–Senior (7–10 years)
🚫 Visa Sponsorship: Not available
🚚 Relocation: Available for ideal candidate
💰 Compensation: $170,000 – $210,000 base salary + benefits + potential performance bonus
🕓 Employment Type: Full-Time | Permanent

🌟 The Opportunity

Join a global leader in life sciences as a Cloud Data Architect, driving innovation and digital transformation within the Enterprise Data, AI & Platforms organization.

In this role, you’ll design and implement scalable, secure, and intelligent cloud-based data architectures that power analytics, AI, and digital products across the business. You’ll partner with data leaders, business stakeholders, and cross-functional technology teams to shape how data is collected, managed, and transformed into actionable insights.

If you’re passionate about modern data ecosystems, cloud architecture, and leveraging AI-driven solutions to impact patient outcomes — this is an opportunity to make a global difference.

🧭 Key Responsibilities

• Design and implement efficient, scalable cloud-based data architectures that align with business and technology goals.

• Develop and optimize data models, schemas, and database designs supporting structured and unstructured data.

• Collaborate with business stakeholders, data domain owners, and data scientists to define data requirements and implement robust solutions.

• Lead data modernization projects and support cloud migration strategies using AWS technologies.

• Partner with governance teams to establish and maintain data policies, access frameworks, and sharing standards.

• Enhance data pipelines for ingestion, transformation, and integration of diverse datasets across domains.

• Provide technical leadership and mentorship to data engineering and development teams.

• Stay ahead of emerging data technologies, AI/ML innovations, and architectural best practices to drive continuous improvement.

🧠 Core Qualifications

✅ 7+ years in data management and architecture, including experience as a Data Architect.
✅ 5+ years hands-on experience with cloud platforms (AWS required) and enterprise data solutions.
✅ Proven track record leading cloud modernization or data transformation projects.
✅ Strong experience with AWS components (S3, Glue, Lambda), Snowflake, Apache Parquet, and SQL/NoSQL databases.
✅ Proficiency with ETL tools such as dbt, SnapLogic, and middleware integrations.
✅ Expertise in data modeling, data pipeline optimization, and semantic data structures.
✅ Experience developing Knowledge Graphs and semantic data models using ontologies and taxonomies.
✅ Understanding of AI/ML data pipelines, including use cases in NLP, recommendation engines, and predictive analytics.
✅ Deep knowledge of data governance, quality, and lifecycle management.
✅ Excellent communication and collaboration skills to effectively engage technical and business teams.

💡 Preferred Skills & Certifications

⭐ AWS Solutions Architect certification (Associate or Professional).
⭐ Familiarity with Innovator or similar enterprise architecture tools.
⭐ Experience within pharmaceutical or biotech industries — particularly in commercial data domains or GxP environments.
⭐ Strong analytical and problem-solving mindset, with the ability to defend and present technical design decisions.
⭐ Exposure to Agile/Scrum delivery models and distributed global teams.

💰 Compensation & Benefits

💵 Base Salary: $170,000 – $210,000 (commensurate with experience)
🎯 Bonus: Role-specific or performance-based
💎 Benefits Include:

• Comprehensive medical, dental, and vision coverage

• Paid time off, holidays, and flexible hybrid schedule

• 401(k) retirement plan with company match

• Wellness, family support, and professional development programs

• Global collaboration and mobility opportunities

🧩 Candidate Snapshot

• Experience: 7–10 years in data architecture and cloud systems

• Specialization: AWS Cloud | Data Modeling | ETL | Data Pipeline Design | Data Governance

• Certifications: AWS Solutions Architect (preferred)

• Seniority: Mid–Senior

• Work Arrangement: 2–3 days onsite in Ridgefield, CT

• Travel: Occasional

🌍 Why This Role Matters

This position sits at the heart of the company’s global data strategy — shaping how data is collected, structured, and leveraged to accelerate drug discovery, digital medicine, and patient outcomes. You’ll be part of a collaborative, innovation-driven environment where your work has a tangible impact on global healthcare advancements.

🚀 Ready to architect the future of cloud data innovation?
Join a team that’s transforming how data powers scientific breakthroughs and smarter decision-making — for patients, healthcare providers, and communities worldwide.

Salesforce Solution Architect | Health Cloud & OmniStudio | Toronto, Canada (Hybrid)

Salesforce Solution Architect

📍 Location: Toronto, Ontario, Canada (Hybrid – 3 Days Onsite)
💼 Employment Type: Full-Time
💰 Salary Range: $105,200 – $175,300 USD (commensurate with experience)
🎁 Benefits: Full benefits package including health & wellbeing perks. No relocation assistance or bonus.
🛂 Visa Sponsorship: Not available
🔐 Security Clearance Required: No

Step Into Innovation – Architect the Future of Patient Services

Join a purpose-driven, tech-forward healthcare organization on a mission to redefine patient experience through data, AI, and bold innovation. We're seeking a Salesforce Solution Architect who will play a pivotal role in designing and implementing cutting-edge Salesforce Health Cloud solutions that support patient journeys, improve outcomes, and drive operational excellence.

As a technical leader on the Patient Services Architecture team, you’ll bridge complex business needs with robust, scalable technology. If you're excited about transforming healthcare through smart systems and human-first experiences — this is your opportunity to make a lasting impact.

What You’ll Do

• Lead the architecture and implementation of Salesforce Health Cloud solutions tailored to large-scale Patient Support Programs (PSPs).

• Define, document, and communicate technical designs and architecture blueprints to cross-functional stakeholders.

• Drive seamless integration with platforms such as Snowflake, Informatica, AWS S3, Python, and other healthcare services (e.g., Benefits Verification, Co-Pay).

• Oversee solution design aligned with enterprise standards and regulatory compliance (GxP, HIPAA, GDPR).

• Deliver Proof of Concepts (PoCs) to validate and iterate new ideas rapidly.

• Continuously enhance system performance, simplify architecture, and identify reusable components.

• Collaborate globally with product teams, developers, and enterprise architects.

• Maintain documentation including C4 models and solution roadmaps.

What You Bring

Required Skills & Experience:

• Bachelor’s degree in a relevant field.

• Salesforce certifications (Application and/or System Architect) strongly preferred.

• Proven hands-on experience with Salesforce Health Cloud, OmniStudio, OmniScripts, Data Raptors, and complex patient workflows.

• Deep knowledge of FHIR integration, data privacy, and consent management.

• Strong understanding of cloud platforms and APIs (Snowflake, AWS, Informatica, Python).

• Demonstrated ability to lead architecture design, articulate technical vision, and influence cross-functional teams.

• Experience with agile methodologies and DevOps best practices.

• Excellent communication skills – both technical and business-facing.

Nice to Haves:

• Industry knowledge in life sciences or pharma.

• Familiarity with Veeva, Salesforce Marketing Cloud, Advanced Therapy Management.

• Experience with Microsoft PowerBI/Tableau and AI/ML capabilities.

• Experience using tools like AutoRabbit, GitHub, Terraform.

• Understanding of C4 architecture modeling.

• Data masking, anonymization, and encryption experience.

Why Join Us?

• 💡 Lead Innovation – Influence major technical decisions in next-gen healthcare platforms.

• 🌍 Global Impact – Your work will directly enhance patient experience and health outcomes.

• 🚀 Career Growth – Endless opportunities to advance, laterally or vertically, across a global organization.

• 💼 Comprehensive Benefits – Health and wellbeing programs for you and your family.

• 🧠 Future-Ready Tech – Work with AI, cloud-native platforms, and advanced data analytics.

Our Commitment to Diversity & Inclusion

We value the unique perspectives each individual brings to our team. We are committed to building a workplace that reflects the diverse communities we serve. If you require accommodation at any stage of the recruitment process, please let us know – we’re happy to help.

Progress is powered by people. Be the architect of better.
Apply now and let’s build something extraordinary — together.

CRM / Salesforce Solution Architect – Health Cloud & OmniStudio | Patient Support Services | $150K–$175K | Morristown, NJ or Cambridge, MA

CRM/Salesforce Solution Architect – Patient Support Services – Health Cloud/Omnistudio

📍 Location: Morristown, NJ (Hybrid – 3 Days Onsite) or Cambridge, MA
💼 Employment Type: Full-Time
💲 Salary Range: $150,000 – $175,000 USD (commensurate with experience)
🎁 Benefits: Full healthcare, wellness programs, generous parental leave, retirement plans, and career development opportunities
🚚 Relocation: Not available
🛂 Visa Sponsorship: Not available
✈️ Travel: Occasional

Architect the Future of Patient Experience

If you’re a Salesforce CRM expert passionate about improving lives through better healthcare technology, this role offers the perfect opportunity to combine technical mastery with meaningful impact. As a CRM Solution Architect for Patient Support Services, you’ll design, lead, and deliver enterprise-grade solutions that transform how patients connect, receive care, and stay engaged throughout their healthcare journey.

In this high-visibility role, you’ll collaborate across business, technology, and partner teams to ensure solutions are scalable, secure, and fully aligned with organizational goals—while making a measurable difference for patients.

What You’ll Do

• Lead Solution Design – Architect and implement Salesforce Health Cloud solutions for large-scale Patient Support Programs (PSPs)

• Enhance Patient Journeys – Define technology strategies for case management, engagement tools, and integrated partner services (e.g., benefits verification, co-pay programs)

• Integrate & Optimize – Oversee integrations with platforms such as Snowflake, Informatica, AWS S3, and Python-based services

• Drive Best Practices – Ensure architecture aligns with enterprise standards, compliance requirements (HIPAA, GDPR, GxP), and security protocols

• Proof of Concept Leadership – Run PoCs to validate solution feasibility, presenting findings to stakeholders

• Improve Performance – Streamline architecture for reusability, scalability, and cost efficiency

• Collaborate Globally – Work closely with enterprise architects, cross-functional teams, and project managers to deliver robust, compliant solutions

• Documentation & Roadmaps – Maintain architecture diagrams, solution blueprints, and technology roadmaps

What You Bring

Must-Have Qualifications

• 5+ years architecting Salesforce solutions with a focus on OmniStudio

• Proven track record in Salesforce Health Cloud design and implementation

• Strong experience with Integration Procedures, OmniScripts, and Data Raptors

• In-depth understanding of FHIR data integrations, data privacy, and consent management

• Bachelor’s degree in a relevant field

• Exceptional communication skills for both technical and non-technical audiences

• Knowledge of encryption, data masking, and anonymization techniques

• Agile methodology experience and ability to work across global time zones

Preferred Experience

• Salesforce certifications (Application Architect, System Architect)

• Exposure to Marketing Cloud, Veeva, Service Cloud Voice, Advanced Therapy Management

• Familiarity with AWS, Azure, Snowflake, Tableau, PowerBI, AI/ML solutions

• Experience with DevOps tools like AutoRabbit, GitHub, Terraform

• Background in life sciences or pharma data architecture

Why You’ll Love This Role

• 💡 Innovative Environment – Work on cutting-edge CRM and cloud solutions that directly improve patient care outcomes

• 🌍 Meaningful Impact – Your designs will help patients navigate complex healthcare systems with ease and confidence

• 📈 Career Growth – Opportunities for advancement, cross-functional projects, and skill expansion

• 🧑‍🤝‍🧑 Supportive Culture – Join a diverse, inclusive, and globally connected team

• 🏥 Comprehensive Benefits – Full healthcare coverage, wellness programs, at least 14 weeks’ gender-neutral parental leave, and retirement plans

The Ideal Candidate

You’re a hands-on Salesforce architect with deep Health Cloud and OmniStudio experience, a passion for building patient-first solutions, and the ability to work seamlessly between business requirements and technical execution.

Senior / Lead Pre-Sales Solution Architect | ServiceNow | London | £80K–£120K + Benefits

🚀 Senior / Lead Pre-Sales Solution Architect – ServiceNow Ecosystem

📍 Location: London (2–3 days onsite with office or customer)
💰 Salary: £80,000 – £120,000 + Benefits & Incentives
🕓 Employment: Full-time | Permanent

🌟 About the Company

Join one of the UK’s fastest-growing ServiceNow Partners, a specialist consultancy renowned for delivering large-scale digital transformation and automation solutions.

With an impressive 137% workforce growth in the last two years, this company now boasts a 120+ strong team across the UK and India — and continues to scale at pace. They’re known for fostering a collaborative, innovative, and high-performing culture where talented professionals can make a tangible impact on enterprise transformation.

If you’re looking to be part of a forward-thinking, growth-focused environment where your technical expertise is valued and your ideas shape real outcomes — this is the opportunity for you.

🧭 The Role

As a Senior / Lead Pre-Sales Solution Architect (ServiceNow), you’ll play a pivotal, client-facing role in shaping strategic technology solutions for enterprise customers. You’ll lead pre-sales engagements, conduct deep discovery sessions, craft tailored architectures, and deliver compelling demonstrations that showcase the value and potential of the ServiceNow platform.

This is a role for a trusted advisor and thought leader — someone who combines technical depth with commercial awareness, and who thrives in dynamic, customer-driven environments.

🧩 Key Responsibilities

• Partner with enterprise customers to identify business challenges, technical requirements, and transformation opportunities.

• Deliver engaging product demonstrations across the full ServiceNow capability set, showcasing tangible business value.

• Lead customer discovery sessions, scope engagements, and develop Statements of Work (SoWs).

• Build and present comprehensive solution proposals, including cost models, delivery frameworks, and value outcomes.

• Support bid management, RFP responses, and pre-sales documentation to drive successful deal closure.

• Collaborate with sales and delivery teams to ensure seamless handovers and consistent messaging throughout the sales cycle.

• Act as a trusted advisor, providing strategic insight into the ServiceNow roadmap and emerging technologies.

• Stay up to date with innovations across ITOM, ITSM, CSM, SecOps, and AIOps — leveraging this knowledge to enhance solution design and business positioning.

⚙️ Skills & Experience

• Proven experience within the ServiceNow ecosystem in a pre-sales, solution consulting, or architect-level role.

• Strong understanding of ServiceNow modules, workflows, and integration capabilities.

• Experience designing and presenting enterprise-scale solutions across ITSM, ITOM, CSM, or related ServiceNow domains.

• Hands-on experience or working knowledge of AIOps and its integration with ServiceNow to enhance intelligent operations and predictive service management (highly preferred).

• Skilled at conducting customer discovery, defining solution scope, and creating Statements of Work (SoWs).

• Confident communicator with the ability to engage both C-level executives and technical stakeholders.

• Commercially astute with experience articulating value propositions, ROI, and delivery models.

• Collaborative mindset with a strong ability to work cross-functionally in hybrid and client-facing environments.

🎁 What’s on Offer

• 💼 Competitive salary: £80,000 – £120,000 (DOE)

• 🏠 Hybrid working: 2–3 days onsite (London office or client site)

• 🚀 Join a fast-scaling ServiceNow Partner that’s grown 137% in two years

• 🌍 Work alongside 120+ professionals across the UK and India

• 📈 Career progression and professional development opportunities

• 💡 Exposure to high-impact digital transformation and AIOps-driven projects

• 🤝 Collaborative, inclusive, and forward-thinking company culture

This is more than a pre-sales role — it’s your chance to influence enterprise digital strategy, drive innovation across ServiceNow and AIOps, and be part of a company redefining the future of intelligent IT operations.

Domain Architect – Scalable & Secure IT Architecture | Hybrid Work - Voorburg, ZH

Domain Architect

A position where you will translate business goals into a scalable, secure, and innovative IT architecture.

About the Role:

We are looking for a Domain Architect to join our growing IT department. In this role, you will design and manage scalable and secure IT architectures, ensuring alignment and efficiency within our IT landscape. You will play a key part in transforming business needs into innovative technical solutions.

Key Responsibilities:

• Design and manage a scalable, secure IT architecture.

• Ensure alignment and efficiency within the IT landscape.

• Translate business requirements into innovative technical solutions.

• Oversee the overall IT landscape, ensuring cohesion and acting as the conscience of the technological structure.

• Collaborate with teams and stakeholders to optimize IT systems and processes, with a strong focus on architecture design for systems, platforms, data, and infrastructure connected to business processes.

• Shape the technological vision and manage technical debt to ensure a sustainable and future-proof architecture.

Impact as a Domain Architect:

As a Domain Architect, you will be responsible for designing and implementing the technological architecture. Your role is central to ensuring the architecture remains scalable, secure, and efficient. You will guide the technology execution of the organization through your architecture expertise and problem-solving skills.

Your Experience:

• Strong forward-thinking mindset and familiarity with technological trends and their value for the organization.

• Proven ability to work collaboratively with both internal and external stakeholders.

• Strong communication skills with the ability to translate complex issues into clear, understandable solutions.

• Strong analytical and problem-solving abilities to guide technological execution through architectural decisions.

• Minimum of 3 years of experience in an IT architecture role or similar function.

• Extensive knowledge of software architectures, system integration, cloud solutions, and frameworks like TOGAF, Zachman, or similar.

What We Offer:

In addition to the opportunity to contribute to a sustainable future, we offer:

• Competitive salary and excellent benefits.

• Opportunities for career advancement.

• 43 vacation days (13 of which are paid out as standard).

• Pension plan through BPF.

• Gym membership budget and home office allowance.

• Personal training, free lunches, and on-the-job training.

• Hybrid working conditions, promoting both in-office collaboration and remote work flexibility.

Compensation & Benefits

• Annual Salary: €86,832 - €103,680

• Monthly Salary: €6,700 - €8,000

• Minimum Hours per Week: 40

Additional Benefits:

We believe the opportunity to contribute to a sustainable future will boost your energy levels. But you can also expect a competitive salary and great benefits, including:

• Ample opportunities for career growth.

• 43 vacation days (13 of which are paid out as standard).

• Pension plan through BPF.

• Gym membership allowance and home office reimbursement.

• Personal training, free lunches, and on-the-job training.

• Hybrid work model: We value the power of in-office collaboration but also believe people can work effectively remotely.

Solution Architect - Microsoft Dynamics 365 | Hybrid | Delft, Netherlands | €64K–€90K

Job Title: Solution Architect - Microsoft Dynamics 365

Location: Office in Delft, ZH, travel within Netherlands/Hybrid.
Experience Level: Senior
Experience Required: Relevant professional experience
Education Level: Bachelor's degree (HBO+) or higher
Industry: Technology & Digital Solutions
Compensation:

• Annual Salary: €64,061–€90,422

• Monthly Salary: €4,943–€6,977

• Inclusive Monthly Salary with Personal Budget: €5,676–€8,011
  Hours per Week: Minimum 40

Job Summary

As a Solution Architect at our client, you will be the subject-matter expert in Microsoft Dynamics 365 and related topics. Your role will involve translating client needs and business processes into digital solutions, focusing on design, security, and enterprise architecture. Collaborating with the Enterprise Architect, you will help maintain and innovate existing applications and platforms, ensuring continuous optimization with security as a central framework.

This role requires proactive engagement with stakeholders and the ability to develop and sustain solutions in a dynamic organizational environment.

Key Responsibilities

• Act as the subject-matter expert for Microsoft Dynamics 365 and related areas.

• Translate client requirements and processes into digital solutions, emphasizing design, security, and enterprise architecture.

• Contribute actively to the development and maintenance of existing applications and platforms.

• Collaborate with the Enterprise Architect to secure and implement architectural innovations.

• Maintain regular, proactive contact with stakeholders to refine and confirm solution directions.

• Continuously optimize platforms and applications, with security as a key consideration.

Ideal Candidate

• Sees the big picture in a transforming organization and acts accordingly.

• Excellent communication skills and an intuitive understanding of organizational dynamics.

• Experienced in both project-based and agile methodologies, taking responsibility for delivering solutions.

Required Qualifications

• Bachelor’s degree or higher (HBO+ or academic level).

• Proven track record in Dynamics 365 architecture.

• Knowledge of the Microsoft Azure domain.

• Familiarity with current security standards and ISO 27001 (preferred).

Challenges to Solve

• Translate customer requirements into effective digital solutions.

• Optimize platforms and applications.

• Secure and implement innovations within the existing architecture.

Compensation & Benefits

• Annual Salary: €64,061–€90,422.

• Monthly Salary: €4,943–€6,977.

• Personal Budget: 24% of salary for additional income or vacation days (€5,676–€8,011 inclusive).

• Vacation Days: 24.5 days annually.

• BYOD Reimbursement: €30/month.

• Supplementary Health Insurance Contribution: €30/month (with Zilveren Kruis).

• Pension Plan: ABP pension, with the company covering 70% of the premium.

• Additional Benefits:

• Company phone and laptop.

• Mileage reimbursement or free public transport subscription.

This role offers an excellent opportunity for a skilled architect to drive innovation, optimize solutions, and ensure robust, secure digital platforms for a leading organization.