Manager, System Enablement – Salesforce Adoption & Transformation

Manager, System Enablement

📍 Location: Scottsdale, Arizona (Onsite)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🕒 Experience Required: 5–7+ years
🎓 Education: Bachelor’s Degree required
✈️ Travel: ~20%
🌎 Visa Sponsorship: Not available

🚀 Overview

A leading organization is seeking a Manager, System Enablement to drive enterprise-wide system adoption, user proficiency, and change enablement, with a strong focus on Salesforce platforms.

This role sits at the intersection of technology, training, and business transformation, ensuring successful rollout and adoption of new tools, processes, and system enhancements across the organization.

🔧 Key Responsibilities

Enablement Strategy & Execution

• Develop and execute a system enablement strategy to improve adoption and user effectiveness

• Identify business gaps and align enablement initiatives with organizational goals

• Define KPIs to measure training effectiveness and system adoption

Salesforce Enablement & Optimization

• Lead adoption of Salesforce platforms including:

  • Sales Cloud

  • Service Cloud

  • Marketing Cloud

  • Experience Cloud

• Implement Salesforce-native tools such as:

  • In-App Guidance

  • Guidance Paths

  • Knowledge

• Improve user experience while ensuring process compliance

Training, Rollouts & Hypercare Support

• Lead enablement activities for major system deployments, including:

  • Training content development

  • Readiness assessments

  • Go-live support (hypercare)

• Provide hands-on guidance (virtual and onsite) to ensure successful adoption

Governance & Change Management

• Establish governance frameworks for:

  • Content lifecycle management

  • Release management

  • Change management

• Ensure transparency, consistency, and accountability across enablement initiatives

Cross-Functional Collaboration

• Partner with:

  • Business stakeholders

  • IT and development teams

  • Project and release teams

• Align enablement efforts with system enhancements and business priorities

Continuous Improvement

• Gather feedback and refine enablement strategies

• Identify opportunities to enhance systems, training, and processes

• Stay current with new Salesforce features and emerging technologies

Team Leadership

• Lead and develop a small team (onshore/offshore) supporting enablement initiatives

• Provide coaching, direction, and alignment to ensure delivery success

✅ Required Qualifications

• Bachelor’s degree in:

  • Computer Science

  • Business

  • Communications

  • Education

  • Or related field

• 5+ years of experience in:

  • Enablement, training, or system adoption roles

• 5+ years of experience:

  • Managing people and processes

• Strong hands-on experience with:

  • Salesforce (Sales, Service, Marketing, Experience Cloud)

⭐ Preferred Qualifications

• Salesforce certifications

• Experience supporting large-scale system rollouts

• Exposure to enterprise change management frameworks

🧠 Key Skills

• Strong project management and coordination skills

• Expertise in change management and governance frameworks

• Excellent communication and stakeholder engagement skills

• Leadership and team development capability

• Continuous improvement and problem-solving mindset

🎯 Ideal Candidate

• Salesforce-savvy enablement leader who understands both technology and user adoption

• Experienced in driving large-scale system rollouts and training programs

• Strong collaborator who can influence across business and technical teams

• Hands-on leader comfortable balancing strategy and execution

💡 What’s on Offer

• Competitive salary and full benefits package

• Opportunity to shape enterprise-wide enablement strategy

• High visibility role with impact across multiple business functions

• Career growth within a large, evolving organization

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

• Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

• Work across core ServiceNow modules including:

  • ITSM (essential)

  • HRSD (Human Resources Service Delivery)

  • Additional modules such as:

    • ITAM (IT Asset Management)

    • ITOM (IT Operations Management)

    • CSM (Customer Service Management)

    • FSM (Field Service Management)

    • GRC (Governance, Risk & Compliance)

    • SecOps (Security Operations)

    • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

    • App Engine / Custom Applications

• Collaborate with architects, developers, admins, and business stakeholders across workstreams

• Facilitate workshops and discovery sessions to define requirements and implementation approaches

• Ensure alignment with ServiceNow best practices, governance, and platform strategy

• Oversee testing, release planning, and go-live activities

• Drive adoption, process optimisation, and transition into BAU support models

• Provide clear and structured programme reporting to senior stakeholders

Experience Required

• Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

• Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

• Experience across multiple ServiceNow modules (not limited to ITSM)

• Solid understanding of enterprise service management and digital workflows

• Experience working in enterprise or consultancy-led delivery environments

• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

• Hands-on or delivery exposure to:

  • ITAM and/or ITOM

  • HRSD

  • CSM or customer-facing workflows

• Experience delivering multi-module or platform-wide ServiceNow transformations

• Exposure to global or complex enterprise programmes

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

• Strong programme governance and delivery management expertise

• Ability to operate across both functional and technical ServiceNow teams

• Excellent workshop facilitation and stakeholder engagement skills

• Structured, organised, and outcome-driven mindset

• Ability to manage multiple workstreams and priorities simultaneously

Why This Role

• Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

• Exposure to a wide range of ServiceNow modules and business domains

• Flexibility in working model with hybrid/remote options

• Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

• How many end-to-end ServiceNow projects have you delivered?

• Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

• Do you hold any ServiceNow certifications? If yes, please specify

• What is your earliest availability to start?

Domain Architect – Scalable & Secure IT Architecture | Hybrid Work - Voorburg, ZH

Domain Architect

A position where you will translate business goals into a scalable, secure, and innovative IT architecture.

About the Role:

We are looking for a Domain Architect to join our growing IT department. In this role, you will design and manage scalable and secure IT architectures, ensuring alignment and efficiency within our IT landscape. You will play a key part in transforming business needs into innovative technical solutions.

Key Responsibilities:

• Design and manage a scalable, secure IT architecture.

• Ensure alignment and efficiency within the IT landscape.

• Translate business requirements into innovative technical solutions.

• Oversee the overall IT landscape, ensuring cohesion and acting as the conscience of the technological structure.

• Collaborate with teams and stakeholders to optimize IT systems and processes, with a strong focus on architecture design for systems, platforms, data, and infrastructure connected to business processes.

• Shape the technological vision and manage technical debt to ensure a sustainable and future-proof architecture.

Impact as a Domain Architect:

As a Domain Architect, you will be responsible for designing and implementing the technological architecture. Your role is central to ensuring the architecture remains scalable, secure, and efficient. You will guide the technology execution of the organization through your architecture expertise and problem-solving skills.

Your Experience:

• Strong forward-thinking mindset and familiarity with technological trends and their value for the organization.

• Proven ability to work collaboratively with both internal and external stakeholders.

• Strong communication skills with the ability to translate complex issues into clear, understandable solutions.

• Strong analytical and problem-solving abilities to guide technological execution through architectural decisions.

• Minimum of 3 years of experience in an IT architecture role or similar function.

• Extensive knowledge of software architectures, system integration, cloud solutions, and frameworks like TOGAF, Zachman, or similar.

What We Offer:

In addition to the opportunity to contribute to a sustainable future, we offer:

• Competitive salary and excellent benefits.

• Opportunities for career advancement.

• 43 vacation days (13 of which are paid out as standard).

• Pension plan through BPF.

• Gym membership budget and home office allowance.

• Personal training, free lunches, and on-the-job training.

• Hybrid working conditions, promoting both in-office collaboration and remote work flexibility.

Compensation & Benefits

• Annual Salary: €86,832 - €103,680

• Monthly Salary: €6,700 - €8,000

• Minimum Hours per Week: 40

Additional Benefits:

We believe the opportunity to contribute to a sustainable future will boost your energy levels. But you can also expect a competitive salary and great benefits, including:

• Ample opportunities for career growth.

• 43 vacation days (13 of which are paid out as standard).

• Pension plan through BPF.

• Gym membership allowance and home office reimbursement.

• Personal training, free lunches, and on-the-job training.

• Hybrid work model: We value the power of in-office collaboration but also believe people can work effectively remotely.