ServiceNow Project Manager (Multi-Module / Enterprise Delivery)
Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP
Role Overview
We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.
This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.
While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.
This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.
Key Responsibilities
Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions
Manage full project lifecycle including scope, planning, governance, risk, and delivery execution
Work across core ServiceNow modules including:
ITSM (essential)
HRSD (Human Resources Service Delivery)
Additional modules such as:
ITAM (IT Asset Management)
ITOM (IT Operations Management)
CSM (Customer Service Management)
FSM (Field Service Management)
GRC (Governance, Risk & Compliance)
SecOps (Security Operations)
SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)
App Engine / Custom Applications
Collaborate with architects, developers, admins, and business stakeholders across workstreams
Facilitate workshops and discovery sessions to define requirements and implementation approaches
Ensure alignment with ServiceNow best practices, governance, and platform strategy
Oversee testing, release planning, and go-live activities
Drive adoption, process optimisation, and transition into BAU support models
Provide clear and structured programme reporting to senior stakeholders
Experience Required
Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)
Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments
Experience across multiple ServiceNow modules (not limited to ITSM)
Solid understanding of enterprise service management and digital workflows
Experience working in enterprise or consultancy-led delivery environments
Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences
Preferred Experience
Hands-on or delivery exposure to:
ITAM and/or ITOM
HRSD
CSM or customer-facing workflows
Experience delivering multi-module or platform-wide ServiceNow transformations
Exposure to global or complex enterprise programmes
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (any module)
Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous
Skills & Capabilities
Strong programme governance and delivery management expertise
Ability to operate across both functional and technical ServiceNow teams
Excellent workshop facilitation and stakeholder engagement skills
Structured, organised, and outcome-driven mindset
Ability to manage multiple workstreams and priorities simultaneously
Why This Role
Opportunity to lead a high-impact, enterprise-scale ServiceNow programme
Exposure to a wide range of ServiceNow modules and business domains
Flexibility in working model with hybrid/remote options
Immediate involvement in a fast-paced, high-visibility transformation programme
Application Questions
How many end-to-end ServiceNow projects have you delivered?
Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)
Do you hold any ServiceNow certifications? If yes, please specify
What is your earliest availability to start?