ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

• Lead the analysis, design, and unification of ITSM processes across different teams and systems.

• Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

• Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

• Ensure alignment with ITIL best practices and organizational policies.

• Develop process documentation, SOPs, and training materials to support adoption.

• Collaborate with technical teams to validate that process design aligns with system capabilities.

• Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

• Proven experience in ITSM process design, optimization, and implementation.

• Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

• Strong understanding of ITIL v4 framework and best practices.

• Experience leading cross-functional workshops and engaging stakeholders at all levels.

• Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

• ITIL v4 Foundation or Intermediate Certification.

• Experience in process unification or transformation projects within large enterprises.

• Exposure to government or regulated industry environments.

• ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

• Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

• Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

• Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

• Configure event rules, alert correlation, and monitoring integrations with third-party tools.

• Support discovery and service mapping initiatives to enhance operational visibility.

• Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

• Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

• Strong understanding of data segregation, CMDB, and event correlation concepts.

• Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

• Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

• Ability to work independently and deliver results in a fast-paced environment.

• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

• Experience in large-scale enterprise environments or managed services.

• Prior exposure to projects in regulated or government sectors.

People Services, Director - Kennewick, WA $90,000 - $135,000

People Services, Director - Kennewick, WA
$90,000 - $135,000

Summary

Responsible for coordinating and directing the Co-worker Relations programs and functions. The incumbent has primary responsibility for co-worker relations to include, personnel administration, policy and procedure development, wage and salary structure development, and compliance for Human Resource functions. These functions include responsibility for developing, interpreting, and recommending program goals and objectives, policies and procedures, and courses of action.

Essential Duties And Responsibilities

These functions are not intended to be an exhaustive list of all responsibilities, duties, and requirements of the job. Other functions may be assigned as business conditions change

• Formulates and recommends program goals and objectives in all areas of co-worker relations.

• Develops, implements, and administers the co-worker relations area of the personnel program in an effort to improve co-worker relations.

• Responsible for developing an organizational focus of a family friendly environment.

• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.

• Collaborates with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.

• Supervises and provides direction to subordinate staff engaged in developing and administering the recruitment and selection procedures and the personnel policies and procedures.

• Supervises and provides direction to subordinate staff engaged in developing and establishing in-service employee training and educational assistance program in an effort to upgrade managerial, technical, and support-level productivity.

•  Investigates problems, such as: working conditions, disciplinary actions, and employee and applicant appeals and grievances, according to circumstances, and provides guidance and recommendations for problem resolution to departmental officials and individuals.

•  Prepares and presents required and special reports.

• . Develops and presents the operating budget for the Human Resources Dept. and, upon final budget approval, assures that all functions operate within appropriated amounts.

• . Evaluates or reviews evaluations of performance on all co-workers; effectively recommends hiring, promotion, termination, disciplinary, and commendatory actions of all assigned personnel.

• Supervises and directs onboarding of new employees, including determination of eligibility for hire; directs and updates general orientation process for all new employees.

• Directs recruitment activities including advertising mediums and outreach recruitment in conjunction with Nursing Administration and Ancillary Department Leaders as needed.

• Provides high level communication and training to director and manager level associates regarding human resources policies, procedures and practices.

• Candidate must have union experience.
  
  
  Skills: policy development,compensation and benefits,leadership,change management,recruitment,strategic planning,wage and salary structure development,data analysis,human resources,communication,personnel administration,talent acquisition,employee engagement,recruiting,human resource compliance,co-worker relations,talent management,budgeting,employee training,conflict resolution