Manager, System Enablement – Salesforce Adoption & Transformation

Manager, System Enablement

📍 Location: Scottsdale, Arizona (Onsite)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🕒 Experience Required: 5–7+ years
🎓 Education: Bachelor’s Degree required
✈️ Travel: ~20%
🌎 Visa Sponsorship: Not available

🚀 Overview

A leading organization is seeking a Manager, System Enablement to drive enterprise-wide system adoption, user proficiency, and change enablement, with a strong focus on Salesforce platforms.

This role sits at the intersection of technology, training, and business transformation, ensuring successful rollout and adoption of new tools, processes, and system enhancements across the organization.

🔧 Key Responsibilities

Enablement Strategy & Execution

• Develop and execute a system enablement strategy to improve adoption and user effectiveness

• Identify business gaps and align enablement initiatives with organizational goals

• Define KPIs to measure training effectiveness and system adoption

Salesforce Enablement & Optimization

• Lead adoption of Salesforce platforms including:

  • Sales Cloud

  • Service Cloud

  • Marketing Cloud

  • Experience Cloud

• Implement Salesforce-native tools such as:

  • In-App Guidance

  • Guidance Paths

  • Knowledge

• Improve user experience while ensuring process compliance

Training, Rollouts & Hypercare Support

• Lead enablement activities for major system deployments, including:

  • Training content development

  • Readiness assessments

  • Go-live support (hypercare)

• Provide hands-on guidance (virtual and onsite) to ensure successful adoption

Governance & Change Management

• Establish governance frameworks for:

  • Content lifecycle management

  • Release management

  • Change management

• Ensure transparency, consistency, and accountability across enablement initiatives

Cross-Functional Collaboration

• Partner with:

  • Business stakeholders

  • IT and development teams

  • Project and release teams

• Align enablement efforts with system enhancements and business priorities

Continuous Improvement

• Gather feedback and refine enablement strategies

• Identify opportunities to enhance systems, training, and processes

• Stay current with new Salesforce features and emerging technologies

Team Leadership

• Lead and develop a small team (onshore/offshore) supporting enablement initiatives

• Provide coaching, direction, and alignment to ensure delivery success

✅ Required Qualifications

• Bachelor’s degree in:

  • Computer Science

  • Business

  • Communications

  • Education

  • Or related field

• 5+ years of experience in:

  • Enablement, training, or system adoption roles

• 5+ years of experience:

  • Managing people and processes

• Strong hands-on experience with:

  • Salesforce (Sales, Service, Marketing, Experience Cloud)

⭐ Preferred Qualifications

• Salesforce certifications

• Experience supporting large-scale system rollouts

• Exposure to enterprise change management frameworks

🧠 Key Skills

• Strong project management and coordination skills

• Expertise in change management and governance frameworks

• Excellent communication and stakeholder engagement skills

• Leadership and team development capability

• Continuous improvement and problem-solving mindset

🎯 Ideal Candidate

• Salesforce-savvy enablement leader who understands both technology and user adoption

• Experienced in driving large-scale system rollouts and training programs

• Strong collaborator who can influence across business and technical teams

• Hands-on leader comfortable balancing strategy and execution

💡 What’s on Offer

• Competitive salary and full benefits package

• Opportunity to shape enterprise-wide enablement strategy

• High visibility role with impact across multiple business functions

• Career growth within a large, evolving organization

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

• Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

• Work across core ServiceNow modules including:

  • ITSM (essential)

  • HRSD (Human Resources Service Delivery)

  • Additional modules such as:

    • ITAM (IT Asset Management)

    • ITOM (IT Operations Management)

    • CSM (Customer Service Management)

    • FSM (Field Service Management)

    • GRC (Governance, Risk & Compliance)

    • SecOps (Security Operations)

    • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

    • App Engine / Custom Applications

• Collaborate with architects, developers, admins, and business stakeholders across workstreams

• Facilitate workshops and discovery sessions to define requirements and implementation approaches

• Ensure alignment with ServiceNow best practices, governance, and platform strategy

• Oversee testing, release planning, and go-live activities

• Drive adoption, process optimisation, and transition into BAU support models

• Provide clear and structured programme reporting to senior stakeholders

Experience Required

• Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

• Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

• Experience across multiple ServiceNow modules (not limited to ITSM)

• Solid understanding of enterprise service management and digital workflows

• Experience working in enterprise or consultancy-led delivery environments

• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

• Hands-on or delivery exposure to:

  • ITAM and/or ITOM

  • HRSD

  • CSM or customer-facing workflows

• Experience delivering multi-module or platform-wide ServiceNow transformations

• Exposure to global or complex enterprise programmes

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

• Strong programme governance and delivery management expertise

• Ability to operate across both functional and technical ServiceNow teams

• Excellent workshop facilitation and stakeholder engagement skills

• Structured, organised, and outcome-driven mindset

• Ability to manage multiple workstreams and priorities simultaneously

Why This Role

• Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

• Exposure to a wide range of ServiceNow modules and business domains

• Flexibility in working model with hybrid/remote options

• Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

• How many end-to-end ServiceNow projects have you delivered?

• Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

• Do you hold any ServiceNow certifications? If yes, please specify

• What is your earliest availability to start?

Chief Executive Officer (CEO) – Behavioral Health Hospital | Healthcare Leadership | MI / MO

Chief Executive Officer – Behavioral Health Hospital

📍 Location: Multiple U.S. Locations (Onsite) – West Bloomfield, MI or Springfield, MO
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (MBA/MHA preferred)
📈 Seniority Level: Executive
🕒 Experience Required: 5–10+ years leadership experience
✈️ Travel: Occasional
🌎 Visa Sponsorship: Not available
🚚 Relocation Assistance: Available

Role Overview

We are seeking a Chief Executive Officer (CEO) to lead the overall operations, strategy, and performance of a behavioral health hospital.

This role carries full accountability for clinical quality, financial performance, regulatory compliance, talent development, and strategic growth, ensuring the facility delivers outstanding patient outcomes while achieving business objectives.

The CEO will act as the executive leader of the facility, working closely with the governing board, medical leadership, and community stakeholders.

Key Responsibilities

Executive Leadership & Strategy

• Develop and execute the hospital’s strategic and operational plans

• Partner with the governing body to define annual budgets and long-term growth strategy

• Lead the organisation with a focus on quality care, operational excellence, and financial performance

Operational Management

• Oversee day-to-day hospital operations, ensuring performance across:

• Patient care outcomes

• Financial management

• Regulatory compliance

• Staff performance and development

• Establish organisational structure and accountability across departments

Financial & Business Performance

• Drive achievement of census, revenue, and EBITDA targets

• Lead payer contract negotiations and performance management

• Identify opportunities for growth, service expansion, and operational efficiency

Clinical Quality & Compliance

• Ensure compliance with:

• Licensure and accreditation standards

• Regulatory bodies and healthcare frameworks

• Lead quality improvement initiatives (QAPI)

• Maintain continuous survey readiness and audit compliance

• Oversee patient safety initiatives and issue resolution

Talent & Culture

• Recruit, develop, and retain high-performing leadership and clinical teams

• Foster a culture of accountability, engagement, and continuous improvement

• Lead performance management, coaching, and succession planning

Community & Stakeholder Engagement

• Build and maintain relationships with:

• Healthcare providers

• Government agencies

• Community organisations

• Drive referral growth and market presence

• Represent the organisation within the local healthcare ecosystem

Program Development & Growth

• Expand and enhance continuum of care, including outpatient and community-based services

• Support innovation in treatment programs and service offerings

• Lead initiatives to improve access to care and patient outcomes

Required Qualifications

• Bachelor’s degree required (Business, Healthcare Administration, Public Health, or related field)

• MBA/MHA or equivalent preferred

• 5+ years of senior leadership experience (CEO or equivalent) within:

• Behavioral health

• Acute care

• Managed care environments

• Strong experience with:

• Hospital operations and administration

• Financial management and P&L ownership

• Regulatory compliance and accreditation

Key Skills & Expertise

• Behavioral health hospital leadership experience

• Strong financial and operational acumen

• Experience with regulatory surveys and accreditation processes (e.g., Joint Commission)

• Talent recruitment, retention, and leadership development

• Marketing and community engagement

• Quality improvement and patient safety leadership

• Experience with hospital startup, turnaround, or expansion initiatives (preferred)

Leadership Competencies

• High emotional intelligence and people leadership capability

• Ability to drive results across financial, quality, and operational metrics

• Strong strategic thinking and decision-making skills

• Proven ability to influence stakeholders and lead through change

• Hands-on, visible leadership style with strong team engagement

• Ability to balance short-term execution with long-term strategy

Ideal Candidate Profile

The ideal candidate will:

• Have extensive experience leading behavioral health facilities

• Demonstrate success in improving clinical quality and financial performance

• Be a hands-on leader with strong presence across operations

• Have experience managing multiple service lines

• Bring a track record of:

• Building high-performing teams

• Achieving regulatory excellence

• Driving sustainable growth

Key Success Metrics

• Financial performance (census, revenue, EBITDA)

• Talent retention and leadership development

• Regulatory compliance and audit outcomes

• Patient satisfaction and quality scores

• Market growth and referral performance

Benefits

• Comprehensive benefits package

• Performance-based bonus structure

• Relocation support available

• Executive-level compensation and incentives

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

• Lead the analysis, design, and unification of ITSM processes across different teams and systems.

• Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

• Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

• Ensure alignment with ITIL best practices and organizational policies.

• Develop process documentation, SOPs, and training materials to support adoption.

• Collaborate with technical teams to validate that process design aligns with system capabilities.

• Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

• Proven experience in ITSM process design, optimization, and implementation.

• Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

• Strong understanding of ITIL v4 framework and best practices.

• Experience leading cross-functional workshops and engaging stakeholders at all levels.

• Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

• ITIL v4 Foundation or Intermediate Certification.

• Experience in process unification or transformation projects within large enterprises.

• Exposure to government or regulated industry environments.

• ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

• Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

• Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

• Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

• Configure event rules, alert correlation, and monitoring integrations with third-party tools.

• Support discovery and service mapping initiatives to enhance operational visibility.

• Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

• Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

• Strong understanding of data segregation, CMDB, and event correlation concepts.

• Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

• Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

• Ability to work independently and deliver results in a fast-paced environment.

• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

• Experience in large-scale enterprise environments or managed services.

• Prior exposure to projects in regulated or government sectors.

People Services, Director - Kennewick, WA $90,000 - $135,000

People Services, Director - Kennewick, WA
$90,000 - $135,000

Summary

Responsible for coordinating and directing the Co-worker Relations programs and functions. The incumbent has primary responsibility for co-worker relations to include, personnel administration, policy and procedure development, wage and salary structure development, and compliance for Human Resource functions. These functions include responsibility for developing, interpreting, and recommending program goals and objectives, policies and procedures, and courses of action.

Essential Duties And Responsibilities

These functions are not intended to be an exhaustive list of all responsibilities, duties, and requirements of the job. Other functions may be assigned as business conditions change

• Formulates and recommends program goals and objectives in all areas of co-worker relations.

• Develops, implements, and administers the co-worker relations area of the personnel program in an effort to improve co-worker relations.

• Responsible for developing an organizational focus of a family friendly environment.

• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.

• Collaborates with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.

• Supervises and provides direction to subordinate staff engaged in developing and administering the recruitment and selection procedures and the personnel policies and procedures.

• Supervises and provides direction to subordinate staff engaged in developing and establishing in-service employee training and educational assistance program in an effort to upgrade managerial, technical, and support-level productivity.

•  Investigates problems, such as: working conditions, disciplinary actions, and employee and applicant appeals and grievances, according to circumstances, and provides guidance and recommendations for problem resolution to departmental officials and individuals.

•  Prepares and presents required and special reports.

• . Develops and presents the operating budget for the Human Resources Dept. and, upon final budget approval, assures that all functions operate within appropriated amounts.

• . Evaluates or reviews evaluations of performance on all co-workers; effectively recommends hiring, promotion, termination, disciplinary, and commendatory actions of all assigned personnel.

• Supervises and directs onboarding of new employees, including determination of eligibility for hire; directs and updates general orientation process for all new employees.

• Directs recruitment activities including advertising mediums and outreach recruitment in conjunction with Nursing Administration and Ancillary Department Leaders as needed.

• Provides high level communication and training to director and manager level associates regarding human resources policies, procedures and practices.

• Candidate must have union experience.
  
  
  Skills: policy development,compensation and benefits,leadership,change management,recruitment,strategic planning,wage and salary structure development,data analysis,human resources,communication,personnel administration,talent acquisition,employee engagement,recruiting,human resource compliance,co-worker relations,talent management,budgeting,employee training,conflict resolution