Change Management

Licensed Nursing Home Administrator (LNHA) – Vermont (Berlin or Middlebury)

Licensed Nursing Home Administrator (LNHA)

📍 Locations: Berlin, VT or Middlebury, VT
🏢 Work Arrangement: On-Site
💼 Employment Type: Full-Time
👥 Openings: 3
💰 Salary: $127,795 – $191,692 + Negotiable Sign-On Bonus
🚚 Relocation Assistance: Partial
🚫 Visa Sponsorship: Not Available

Overview

A leading healthcare organization is seeking experienced Licensed Nursing Home Administrators (LNHA) to oversee operations within skilled nursing and long-term care facilities.

This leadership role is responsible for ensuring exceptional resident care, regulatory compliance, operational excellence, financial performance, and staff engagement while fostering a resident-centered, homelike environment.

The successful candidate will serve as a strategic leader, working closely with clinical, operational, and executive teams to drive quality outcomes and support the ongoing evolution of post-acute and long-term care services.

Key Responsibilities

Facility Operations & Leadership

  • Lead day-to-day operations of a skilled nursing and long-term care center.

  • Ensure compliance with all federal, state, and organizational regulations and policies.

  • Develop and implement strategic initiatives that improve resident care and operational performance.

  • Oversee budgeting, staffing, resource management, and facility performance metrics.

Quality & Clinical Excellence

  • Promote high-quality resident care and patient satisfaction.

  • Support continuous improvement initiatives across clinical and operational functions.

  • Identify operational gaps and implement effective solutions.

  • Drive quality, safety, and regulatory readiness initiatives.

Team Development

  • Build and maintain a culture of accountability, collaboration, and inclusion.

  • Mentor and develop leadership teams and staff.

  • Foster employee engagement, professional development, and succession planning.

  • Support workforce retention and organizational growth.

Strategic & Community Partnerships

  • Serve as a liaison between facility leadership and health system leadership.

  • Build strong relationships with residents, families, healthcare providers, and community stakeholders.

  • Represent the organization within the community and healthcare network.

  • Support initiatives that improve access, affordability, and quality of care.

Required Qualifications

  • Active Nursing Home Administrator (LNHA) License (Vermont and/or eligible state licensure).

  • Bachelor’s Degree in Healthcare Administration, Business Administration, or related field.

  • Minimum 2–5 years of Nursing Home Administrator or Assistant Administrator experience.

  • Experience within one or more of the following:

    • Skilled Nursing Facilities (SNF)

    • Long-Term Care

    • Assisted Living

    • Residential Care

Preferred Qualifications

  • Master’s Degree preferred.

  • 10+ years of LNHA experience.

  • Multi-site leadership experience.

  • Strong background in post-acute and long-term care operations.

  • Experience leading organizational change and strategic initiatives.

Key Skills

✔ Nursing Home Administration
✔ Long-Term Care Operations
✔ Skilled Nursing Facility Leadership
✔ Regulatory Compliance
✔ Clinical Operations Oversight
✔ Budget & Financial Management
✔ Team Development & Mentorship
✔ Strategic Planning
✔ Resident & Family Engagement
✔ Quality Improvement

Ideal Candidate

The ideal candidate is a licensed Nursing Home Administrator with a proven record of leading successful skilled nursing or long-term care facilities.

They will bring:

  • Strong operational and financial leadership experience.

  • Deep understanding of healthcare regulations and compliance.

  • Success improving quality outcomes and resident satisfaction.

  • Ability to lead teams through change and growth initiatives.

  • Excellent communication, relationship-building, and stakeholder management skills.

Candidate Snapshot

Requirement

Details

Experience

5+ Years Leadership Experience

License

Active Nursing Home Administrator License Required

Education

Bachelor's Degree Required

Preferred Education

Master's Degree

Industry

Skilled Nursing / Long-Term Care

Leadership

Required

Openings

3

Locations

Berlin, VT or Middlebury, VT

Screening Criteria

  • Do you hold an active Nursing Home Administrator (LNHA) license?

  • Have you served as a Nursing Home Administrator or Assistant Administrator?

  • Do you have experience leading skilled nursing, long-term care, assisted living, or residential care operations?

  • Are you able to work on-site in Vermont?

Why Consider This Opportunity?

  • Senior leadership role within a highly respected healthcare system.

  • Opportunity to directly impact quality of care and resident outcomes.

  • Strong executive visibility and strategic influence.

  • Competitive compensation, sign-on bonus potential, and relocation assistance.

  • Mission-driven organization committed to improving healthcare access and outcomes throughout its communities.

 

Business Segment Director – Space Mission Systems | TS/SCI Poly | Scottsdale, AZ

Business Segment Director – Space Mission Systems

📍 Location: Scottsdale, Arizona / Remote Flexibility Available
🏢 Work Model: Remote with Travel Requirements
💼 Employment Type: Full-Time
🔐 Security Clearance Required: Active TS/SCI Clearance Required at Time of Hire
🔒 CI Polygraph Preferred (Must be eligible and willing to obtain post-hire if not currently held)

💰 Compensation & Benefits

  • Base Salary: $200,000 – $290,000
    (Depending on experience and qualifications)

  • Full comprehensive benefits package

  • Relocation assistance available for ideal candidates

  • Interview travel reimbursement provided

📍 Location & Travel Expectations

  • The role can ultimately be performed remotely with travel as needed

  • However, the first 3 months will require significant onsite presence in Scottsdale to support onboarding, stakeholder integration, and operational ramp-up

  • Following this initial period, candidates may be based remotely but must be willing to travel when required for program, customer, and leadership engagements

🚀 The Opportunity

A leading defense and aerospace organization is seeking a Business Segment Director to lead a portfolio of advanced national security and space mission programs supporting critical missions globally.

The portfolio includes technologies and programs related to:

  • Data networking & secure data transport

  • Cybersecurity & high-assurance cryptography

  • Mission-critical space systems

  • Satellites & embedded mission technologies

  • Secure communications & networking platforms

This executive leadership role oversees high-value development and production programs and is responsible for strategic growth, operational execution, customer engagement, financial performance, and organizational leadership across a highly complex classified portfolio.

The ideal candidate is a proven defense industry executive with deep expertise across space systems, secure technologies, avionics, cybersecurity, cryptographic solutions, or embedded mission systems, combined with strong operational leadership and business development capabilities.

🔧 Key Responsibilities

Strategic Leadership & Growth

  • Lead and expand a portfolio of mission-critical defense and space programs

  • Develop and execute short- and long-term business growth strategies

  • Identify and capture adjacent and new business opportunities

  • Drive business development and customer engagement initiatives

  • Support strategic portfolio growth within national security and classified environments

Program & Operational Leadership

  • Oversee execution of complex development and production programs

  • Manage financial, operational, schedule, and customer satisfaction objectives

  • Ensure successful delivery across highly classified and technically complex environments

  • Balance mission urgency, execution discipline, and customer expectations

  • Lead operational performance across multiple programs and business initiatives

Customer & Stakeholder Engagement

  • Serve as senior interface to government and defense customers

  • Build trusted relationships across:

    • Space systems organizations

    • Cryptographic and cybersecurity communities

    • Networking and avionics sectors

    • Certification and mission authorities

  • Communicate effectively with executive, operational, and technical stakeholders

  • Represent the business segment with senior internal and external leadership

Organizational & Team Leadership

  • Lead and mentor high-performing engineering and program leadership teams

  • Drive accountability, collaboration, and organizational alignment

  • Support transformation and change management initiatives

  • Foster an inclusive, innovative, and mission-focused culture

  • Build and sustain high-performing cross-functional teams

Technical & Mission Leadership

  • Support programs involving:

    • Satellites and space mission systems

    • Secure networking solutions

    • High-assurance cryptographic systems

    • Embedded mission technologies

    • Secure communications platforms

  • Collaborate across engineering, operations, and customer teams to deliver mission success

  • Support Agile development environments and innovation initiatives

  • Identify opportunities for AI-enabled operational improvements and efficiencies

✅ Required Qualifications

  • Bachelor’s degree required

  • 15+ years of leadership experience within defense contracting or related national security environments

  • Proven experience managing:

    • Complex development programs

    • Production programs

    • Large portfolios or business segments

  • Strong expertise in one or more of the following areas:

    • Space systems

    • Satellites

    • Cryptography

    • Cybersecurity

    • Secure networking

    • National security systems

  • Active TS/SCI clearance required at time of hire

  • Ability and willingness to obtain CI Polygraph clearance

  • U.S. Citizenship required

⭐ Preferred Background

  • Embedded systems or avionics experience

  • Experience supporting compartmented programs

  • Agile development environment experience

  • Existing relationships across aerospace and defense communities

  • Experience operating within large matrix organizations

  • Strong financial and operational leadership capability

  • Experience leading organizational transformation initiatives

🛠️ Core Skills

✔ Strategic Planning
✔ Business Development
✔ Program Execution
✔ Space Systems Leadership
✔ Cryptographic Solutions
✔ Cybersecurity
✔ Financial Management
✔ Customer Relationship Management
✔ Change Management
✔ Team Leadership
✔ Defense Contracting
✔ Agile Development
✔ Operational Leadership
✔ National Security Programs

🎯 Ideal Candidate

The ideal candidate is an executive-level aerospace or defense leader who:

  • Brings deep expertise across mission-critical national security programs

  • Understands complex space mission systems and secure technologies

  • Has successfully led large organizations through growth and transformation

  • Combines strong operational execution with strategic business leadership

  • Is highly customer-facing and trusted within classified defense environments

  • Thrives in fast-moving, high-accountability mission environments

  • Demonstrates strong leadership presence, communication, and stakeholder management capability

🌟 Why This Role Stands Out

  • Lead highly strategic national security and space mission programs

  • Influence cutting-edge technologies in cybersecurity, cryptography, and secure space systems

  • Significant executive visibility and organizational influence

  • Opportunity to shape the future of secure space mission capabilities

  • Join a highly respected defense and aerospace organization supporting critical global missions

  • Strong long-term growth and leadership opportunity

📋 Additional Details

  • Travel required based on program and customer needs

  • Director-level executive leadership position

  • Relocation assistance available for exceptional candidates

  • Candidates must possess an active TS/SCI clearance and be eligible to obtain a CI Polygraph

  • Remote flexibility available following initial onboarding period

Recruiter Summary

This is a highly visible executive leadership opportunity within a premier aerospace and defense environment supporting advanced national security and space mission programs. The position offers the opportunity to lead complex classified portfolios involving secure communications, cybersecurity, cryptography, satellites, and mission-critical technologies while influencing long-term strategic growth and operational direction across the organization.

Ideal candidates will bring a blend of strategic leadership, operational excellence, technical credibility, customer engagement experience, and deep understanding of classified defense environments.

 

Director, Pharmacy Procurement & Strategic Sourcing – Boston, MA

Director, Pharmacy Procurement & Strategic Sourcing
Boston, Massachusetts | On-Site

This is a high-impact leadership opportunity for an experienced pharmacy supply chain executive to drive enterprise-wide procurement strategy across a complex and rapidly evolving healthcare environment. Positioned at the intersection of strategic sourcing, operational transformation, financial stewardship, and healthcare innovation, this role offers the chance to influence pharmacy operations at scale while shaping long-term supply chain strategy.

Ideal for a senior leader with deep expertise in pharmacy procurement and 340B environments, this position provides significant visibility and the opportunity to lead large-scale optimisation initiatives across inpatient, outpatient, retail, infusion, and community-based operations.

The Opportunity

As Director of Pharmacy Procurement & Strategic Sourcing, you will provide strategic oversight for pharmacy sourcing and procurement operations across a broad healthcare network.

You will:

  • Lead enterprise-wide pharmacy procurement and sourcing strategy across all care settings

  • Oversee large-scale pharmacy spend portfolios exceeding $1B+

  • Develop and implement standardised procurement governance, sourcing controls, and supplier strategies

  • Drive cost optimisation, pricing discipline, and operational consistency across the organisation

  • Manage wholesaler, distributor, manufacturer, and GPO relationships

  • Lead sourcing initiatives across WAC, GPO, 340B purchasing pathways, and alternative distribution models

  • Partner closely with Finance, Supply Chain, Pharmacy Leadership, and Information Services to align procurement strategy with operational and financial goals

  • Establish procurement performance metrics, dashboards, and continuous improvement initiatives

  • Support procurement transformation through automation, process improvement, and enhanced system utilisation

  • Mentor and develop procurement leaders and cross-functional teams

Compensation & Benefits

  • Salary: $180,000 – $230,000

  • Sign-On Bonus: Negotiable

  • Relocation Assistance: Not provided

  • Schedule: Full-Time | On-Site

Comprehensive Benefits Package Includes:

  • Medical, Dental, and Vision Insurance

  • Life Insurance

  • Retirement Plan

  • Generous Paid Time Off

  • Additional employee wellbeing and professional development programs

What Makes This Role Stand Out

  • Opportunity to lead procurement strategy within a large-scale, highly complex healthcare environment

  • Significant executive visibility and enterprise-level influence

  • Exposure to advanced pharmacy sourcing models, 340B strategy, and large-scale supplier management

  • Ability to shape procurement transformation initiatives across multiple sites and care settings

  • Strong collaboration with executive leadership, finance, operations, and supply chain teams

  • A culture committed to innovation, operational excellence, and continuous improvement

Candidate Profile

Essential Requirements:

  • Bachelor of Science from an accredited college or university

  • Minimum 10 years of progressive experience in pharmacy supply chain, procurement, sourcing, or drug contracting

  • Experience managing complex pharmacy spend portfolios valued at $1B or greater

  • Expertise with wholesaler contracts, GPO services, purchasing systems, and contract compliance tools

  • Experience supporting or operating within 340B-eligible pharmacy environments

Preferred Qualifications:

  • Advanced degree (MBA, MS, or PharmD)

  • 340B ACE designation

  • Strong understanding of pharmacy sourcing economics and contracting models

  • Proven leadership, stakeholder management, and change management capability

  • Advanced analytical, financial, and operational optimisation skills

This is a career-defining opportunity for a pharmacy procurement leader seeking to combine strategic influence, operational transformation, and enterprise leadership within a highly respected healthcare organisation focused on innovation, scalability, and long-term impact.

 

Director of Benefits – Houston, TX | Healthcare Total Rewards Leadership

Director, Benefits
Houston, Texas | Hybrid | Full-Time

This is a high-profile leadership opportunity for an experienced Total Rewards professional to shape and lead enterprise-wide benefits strategy within a large, complex healthcare environment. Combining strategic leadership, operational oversight, compliance expertise, and workforce engagement, this role offers the chance to directly influence employee experience, organisational performance, and long-term talent retention.

Designed for a senior benefits leader with deep healthcare experience, this position provides significant executive exposure and the opportunity to lead transformative initiatives across health and welfare, retirement, wellbeing, and total rewards programs.

The Opportunity

Reporting into executive Total Rewards leadership, you will oversee the design, implementation, governance, and optimisation of comprehensive employee benefits programs across a large healthcare system.

You will:

  • Lead enterprise-wide benefits strategy, administration, and compliance initiatives

  • Design and implement competitive, cost-effective benefit programs aligned with organisational goals

  • Oversee health and welfare plans, retirement programs, wellness initiatives, and voluntary benefits

  • Manage relationships with consultants, brokers, actuaries, trustees, and third-party vendors

  • Ensure compliance with ERISA, HIPAA, COBRA, FMLA, IRS, DOL, and healthcare reform regulations

  • Partner with Compensation, HRIS, and executive HR leadership to deliver integrated Total Rewards strategies

  • Drive process improvements, automation, and system enhancements across benefits operations

  • Develop metrics and reporting frameworks to evaluate ROI and program effectiveness

  • Lead, mentor, and develop a high-performing Benefits team

  • Support enterprise transformation initiatives focused on employee engagement and workforce strategy

Compensation & Benefits

  • Salary: $160,000 – $200,000

  • Annual Bonus: 20–30% performance-based bonus potential

  • Schedule: Full-Time | Hybrid Work Environment

  • Location: Houston, Texas

  • Relocation Assistance: Not provided, but candidates must be willing to relocate to Houston

  • Visa Sponsorship: Not available

Comprehensive Executive-Level Benefits Package Includes:

  • Medical, Dental, and Vision Insurance

  • Life Insurance

  • Retirement Programs

  • Paid Time Off

  • Additional wellbeing, leadership development, and employee support programs

What Makes This Role Stand Out

  • Opportunity to lead Benefits strategy within a highly respected healthcare organisation

  • Significant executive visibility and enterprise-level influence

  • Broad scope across retirement, health & welfare, wellness, and compliance initiatives

  • Ability to shape and modernise Total Rewards strategy within a complex healthcare environment

  • Strong collaborative culture focused on innovation, employee wellbeing, and operational excellence

  • Opportunity to make a measurable impact on workforce engagement and retention

Candidate Profile

Essential Requirements:

  • 10+ years of experience managing Benefits operations and implementation within healthcare or complex enterprise environments

  • Strong healthcare industry Benefits experience required

  • Deep expertise in plan design, evaluation, compliance, and administration across:

    • Health & Welfare Plans

    • Pension Plans

    • 401(k) and 403(b) Programs

    • Life & Disability Benefits

    • Voluntary Benefits Programs

  • Strong understanding of ERISA, COBRA, HIPAA, FMLA, and healthcare reform regulations

  • Prior HRIS systems experience

  • Bachelor’s degree in Business, HR Management, or related discipline

Preferred Qualifications:

  • Master’s degree preferred

  • CEBS, CBP, or other HR/Benefits certifications highly desirable

  • Experience with wellness strategy development and implementation

  • Proven leadership and change management capability

  • Strong vendor management, negotiation, and stakeholder engagement skills

What Success Looks Like

The successful candidate will bring a combination of strategic vision, operational discipline, and leadership maturity, with the ability to balance employee experience, compliance, cost management, and organisational growth within a dynamic healthcare environment.

This is an outstanding opportunity for a Benefits leader seeking a role that offers executive influence, enterprise-wide impact, and long-term career growth within a highly respected and mission-driven organisation.

 

Director of Marketing Operations – MarTech - Pittsburgh, PA | Enterprise Leadership Role

Director of Marketing Operations
Pittsburgh, Pennsylvania | On-Site | Full-Time

This is a high-impact leadership opportunity for an experienced marketing operations professional to drive operational excellence within a large, highly regulated enterprise environment. Combining marketing strategy, process optimisation, technology governance, analytics, and cross-functional leadership, this role offers the chance to shape and scale modern marketing operations at an enterprise level.

Ideal for a commercially minded operations leader with strong project management and process improvement expertise, this position provides significant visibility across marketing, finance, compliance, risk, and business leadership teams.

The Opportunity

Reporting into executive marketing leadership, you will oversee the systems, workflows, governance structures, and operational capabilities that enable efficient, compliant, and measurable marketing execution across the organisation.

You will:

  • Lead and optimise enterprise marketing operations, workflows, intake processes, and resource management

  • Drive operational efficiency across campaign planning, execution, and delivery

  • Oversee and govern the marketing technology ecosystem, including automation, campaign management, and internal creative tools

  • Manage budgeting processes including forecasting, accruals, tracking, and financial reconciliation

  • Develop and maintain operational controls, documentation, and compliance standards

  • Partner closely with Finance, Compliance, Risk, and Lines of Business to ensure scalable and compliant marketing execution

  • Manage vendor relationships, contracts, onboarding, and performance optimisation

  • Identify opportunities to improve speed-to-market, transparency, and campaign effectiveness

  • Lead continuous improvement initiatives across marketing operations and reporting

  • Mentor and develop marketing operations talent while fostering a culture of accountability and operational discipline

Compensation & Benefits

  • Salary: $120,000 – $150,000

  • Schedule: Full-Time | On-Site

  • Location: Pittsburgh, Pennsylvania

  • Relocation Assistance: Not provided

  • Visa Sponsorship: Not available

Comprehensive Benefits Package Includes:

  • Medical, Dental, and Vision Insurance

  • Life Insurance

  • Retirement Program

  • Paid Time Off

  • Additional employee wellbeing and professional development benefits

What Makes This Role Stand Out

  • Opportunity to shape enterprise-wide marketing operations strategy

  • High visibility across executive leadership and cross-functional business teams

  • Exposure to modern marketing technology platforms and operational transformation initiatives

  • Strong focus on process optimisation, governance, and measurable performance improvement

  • Collaborative environment within a stable and highly respected enterprise organisation

  • Opportunity to influence operational scalability and long-term marketing effectiveness

Candidate Profile

Essential Requirements:

  • Bachelor’s degree (BA or BS)

  • 7+ years of marketing operations, marketing project management, or related experience

  • Strong experience managing workflows, prioritisation, and operational processes within marketing environments

  • Expertise working with marketing technology platforms and campaign operations systems

  • Strong budgeting, forecasting, and vendor management experience

  • Excellent project management and process improvement capabilities

  • Ability to work effectively in fast-paced, highly regulated environments

Preferred Background:

  • Experience within financial services or other regulated industries highly desirable

  • Strong understanding of compliance, governance, and operational controls

  • Advanced analytical and organisational skills

  • Excellent communication and stakeholder management capabilities

  • Proven ability to drive operational transformation and continuous improvement initiatives

What Success Looks Like

The successful candidate will bring a combination of operational leadership, strategic thinking, and executional excellence, with the ability to modernise marketing operations while balancing efficiency, governance, compliance, and business impact.

This is an outstanding opportunity for a marketing operations leader seeking a role that offers enterprise influence, operational ownership, and long-term strategic impact within a sophisticated and growth-focused organisation.

 

Manager, System Enablement – Salesforce Adoption & Transformation

Manager, System Enablement

📍 Location: Scottsdale, Arizona (Onsite)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🕒 Experience Required: 5–7+ years
🎓 Education: Bachelor’s Degree required
✈️ Travel: ~20%
🌎 Visa Sponsorship: Not available

🚀 Overview

A leading organization is seeking a Manager, System Enablement to drive enterprise-wide system adoption, user proficiency, and change enablement, with a strong focus on Salesforce platforms.

This role sits at the intersection of technology, training, and business transformation, ensuring successful rollout and adoption of new tools, processes, and system enhancements across the organization.

🔧 Key Responsibilities

Enablement Strategy & Execution

  • Develop and execute a system enablement strategy to improve adoption and user effectiveness

  • Identify business gaps and align enablement initiatives with organizational goals

  • Define KPIs to measure training effectiveness and system adoption

Salesforce Enablement & Optimization

  • Lead adoption of Salesforce platforms including:

    • Sales Cloud

    • Service Cloud

    • Marketing Cloud

    • Experience Cloud

  • Implement Salesforce-native tools such as:

    • In-App Guidance

    • Guidance Paths

    • Knowledge

  • Improve user experience while ensuring process compliance

Training, Rollouts & Hypercare Support

  • Lead enablement activities for major system deployments, including:

    • Training content development

    • Readiness assessments

    • Go-live support (hypercare)

  • Provide hands-on guidance (virtual and onsite) to ensure successful adoption

Governance & Change Management

  • Establish governance frameworks for:

    • Content lifecycle management

    • Release management

    • Change management

  • Ensure transparency, consistency, and accountability across enablement initiatives

Cross-Functional Collaboration

  • Partner with:

    • Business stakeholders

    • IT and development teams

    • Project and release teams

  • Align enablement efforts with system enhancements and business priorities

Continuous Improvement

  • Gather feedback and refine enablement strategies

  • Identify opportunities to enhance systems, training, and processes

  • Stay current with new Salesforce features and emerging technologies

Team Leadership

  • Lead and develop a small team (onshore/offshore) supporting enablement initiatives

  • Provide coaching, direction, and alignment to ensure delivery success

✅ Required Qualifications

  • Bachelor’s degree in:

    • Computer Science

    • Business

    • Communications

    • Education

    • Or related field

  • 5+ years of experience in:

    • Enablement, training, or system adoption roles

  • 5+ years of experience:

    • Managing people and processes

  • Strong hands-on experience with:

    • Salesforce (Sales, Service, Marketing, Experience Cloud)

⭐ Preferred Qualifications

  • Salesforce certifications

  • Experience supporting large-scale system rollouts

  • Exposure to enterprise change management frameworks

🧠 Key Skills

  • Strong project management and coordination skills

  • Expertise in change management and governance frameworks

  • Excellent communication and stakeholder engagement skills

  • Leadership and team development capability

  • Continuous improvement and problem-solving mindset

🎯 Ideal Candidate

  • Salesforce-savvy enablement leader who understands both technology and user adoption

  • Experienced in driving large-scale system rollouts and training programs

  • Strong collaborator who can influence across business and technical teams

  • Hands-on leader comfortable balancing strategy and execution

💡 What’s on Offer

  • Competitive salary and full benefits package

  • Opportunity to shape enterprise-wide enablement strategy

  • High visibility role with impact across multiple business functions

  • Career growth within a large, evolving organization

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

  • Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

  • Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

  • Work across core ServiceNow modules including:

    • ITSM (essential)

    • HRSD (Human Resources Service Delivery)

    • Additional modules such as:

      • ITAM (IT Asset Management)

      • ITOM (IT Operations Management)

      • CSM (Customer Service Management)

      • FSM (Field Service Management)

      • GRC (Governance, Risk & Compliance)

      • SecOps (Security Operations)

      • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

      • App Engine / Custom Applications

  • Collaborate with architects, developers, admins, and business stakeholders across workstreams

  • Facilitate workshops and discovery sessions to define requirements and implementation approaches

  • Ensure alignment with ServiceNow best practices, governance, and platform strategy

  • Oversee testing, release planning, and go-live activities

  • Drive adoption, process optimisation, and transition into BAU support models

  • Provide clear and structured programme reporting to senior stakeholders

Experience Required

  • Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

  • Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

  • Experience across multiple ServiceNow modules (not limited to ITSM)

  • Solid understanding of enterprise service management and digital workflows

  • Experience working in enterprise or consultancy-led delivery environments

  • Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

  • Hands-on or delivery exposure to:

    • ITAM and/or ITOM

    • HRSD

    • CSM or customer-facing workflows

  • Experience delivering multi-module or platform-wide ServiceNow transformations

  • Exposure to global or complex enterprise programmes

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

  • Strong programme governance and delivery management expertise

  • Ability to operate across both functional and technical ServiceNow teams

  • Excellent workshop facilitation and stakeholder engagement skills

  • Structured, organised, and outcome-driven mindset

  • Ability to manage multiple workstreams and priorities simultaneously

Why This Role

  • Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

  • Exposure to a wide range of ServiceNow modules and business domains

  • Flexibility in working model with hybrid/remote options

  • Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

  • How many end-to-end ServiceNow projects have you delivered?

  • Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

  • Do you hold any ServiceNow certifications? If yes, please specify

  • What is your earliest availability to start?

Chief Executive Officer (CEO) – Behavioral Health Hospital | Healthcare Leadership | MI / MO

Chief Executive Officer – Behavioral Health Hospital

📍 Location: Multiple U.S. Locations (Onsite) – West Bloomfield, MI or Springfield, MO
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (MBA/MHA preferred)
📈 Seniority Level: Executive
🕒 Experience Required: 5–10+ years leadership experience
✈️ Travel: Occasional
🌎 Visa Sponsorship: Not available
🚚 Relocation Assistance: Available

Role Overview

We are seeking a Chief Executive Officer (CEO) to lead the overall operations, strategy, and performance of a behavioral health hospital.

This role carries full accountability for clinical quality, financial performance, regulatory compliance, talent development, and strategic growth, ensuring the facility delivers outstanding patient outcomes while achieving business objectives.

The CEO will act as the executive leader of the facility, working closely with the governing board, medical leadership, and community stakeholders.

Key Responsibilities

Executive Leadership & Strategy

  • Develop and execute the hospital’s strategic and operational plans

  • Partner with the governing body to define annual budgets and long-term growth strategy

  • Lead the organisation with a focus on quality care, operational excellence, and financial performance

Operational Management

  • Oversee day-to-day hospital operations, ensuring performance across:

    • Patient care outcomes

    • Financial management

    • Regulatory compliance

    • Staff performance and development

  • Establish organisational structure and accountability across departments

Financial & Business Performance

  • Drive achievement of census, revenue, and EBITDA targets

  • Lead payer contract negotiations and performance management

  • Identify opportunities for growth, service expansion, and operational efficiency

Clinical Quality & Compliance

  • Ensure compliance with:

    • Licensure and accreditation standards

    • Regulatory bodies and healthcare frameworks

  • Lead quality improvement initiatives (QAPI)

  • Maintain continuous survey readiness and audit compliance

  • Oversee patient safety initiatives and issue resolution

Talent & Culture

  • Recruit, develop, and retain high-performing leadership and clinical teams

  • Foster a culture of accountability, engagement, and continuous improvement

  • Lead performance management, coaching, and succession planning

Community & Stakeholder Engagement

  • Build and maintain relationships with:

    • Healthcare providers

    • Government agencies

    • Community organisations

  • Drive referral growth and market presence

  • Represent the organisation within the local healthcare ecosystem

Program Development & Growth

  • Expand and enhance continuum of care, including outpatient and community-based services

  • Support innovation in treatment programs and service offerings

  • Lead initiatives to improve access to care and patient outcomes

Required Qualifications

  • Bachelor’s degree required (Business, Healthcare Administration, Public Health, or related field)

  • MBA/MHA or equivalent preferred

  • 5+ years of senior leadership experience (CEO or equivalent) within:

    • Behavioral health

    • Acute care

    • Managed care environments

  • Strong experience with:

    • Hospital operations and administration

    • Financial management and P&L ownership

    • Regulatory compliance and accreditation

Key Skills & Expertise

  • Behavioral health hospital leadership experience

  • Strong financial and operational acumen

  • Experience with regulatory surveys and accreditation processes (e.g., Joint Commission)

  • Talent recruitment, retention, and leadership development

  • Marketing and community engagement

  • Quality improvement and patient safety leadership

  • Experience with hospital startup, turnaround, or expansion initiatives (preferred)

Leadership Competencies

  • High emotional intelligence and people leadership capability

  • Ability to drive results across financial, quality, and operational metrics

  • Strong strategic thinking and decision-making skills

  • Proven ability to influence stakeholders and lead through change

  • Hands-on, visible leadership style with strong team engagement

  • Ability to balance short-term execution with long-term strategy

Ideal Candidate Profile

The ideal candidate will:

  • Have extensive experience leading behavioral health facilities

  • Demonstrate success in improving clinical quality and financial performance

  • Be a hands-on leader with strong presence across operations

  • Have experience managing multiple service lines

  • Bring a track record of:

    • Building high-performing teams

    • Achieving regulatory excellence

    • Driving sustainable growth

Key Success Metrics

  • Financial performance (census, revenue, EBITDA)

  • Talent retention and leadership development

  • Regulatory compliance and audit outcomes

  • Patient satisfaction and quality scores

  • Market growth and referral performance

Benefits

  • Comprehensive benefits package

  • Performance-based bonus structure

  • Relocation support available

  • Executive-level compensation and incentives

 

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

  • Lead the analysis, design, and unification of ITSM processes across different teams and systems.

  • Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

  • Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

  • Ensure alignment with ITIL best practices and organizational policies.

  • Develop process documentation, SOPs, and training materials to support adoption.

  • Collaborate with technical teams to validate that process design aligns with system capabilities.

  • Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

  • Proven experience in ITSM process design, optimization, and implementation.

  • Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

  • Strong understanding of ITIL v4 framework and best practices.

  • Experience leading cross-functional workshops and engaging stakeholders at all levels.

  • Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

  • ITIL v4 Foundation or Intermediate Certification.

  • Experience in process unification or transformation projects within large enterprises.

  • Exposure to government or regulated industry environments.

  • ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

  • Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

  • Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

  • Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

  • Configure event rules, alert correlation, and monitoring integrations with third-party tools.

  • Support discovery and service mapping initiatives to enhance operational visibility.

  • Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

  • Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

  • Strong understanding of data segregation, CMDB, and event correlation concepts.

  • Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

  • Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

  • Ability to work independently and deliver results in a fast-paced environment.

  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

  • Experience in large-scale enterprise environments or managed services.

  • Prior exposure to projects in regulated or government sectors.

 

People Services, Director - Kennewick, WA $90,000 - $135,000

People Services, Director - Kennewick, WA
$90,000 - $135,000

Summary

Responsible for coordinating and directing the Co-worker Relations programs and functions. The incumbent has primary responsibility for co-worker relations to include, personnel administration, policy and procedure development, wage and salary structure development, and compliance for Human Resource functions. These functions include responsibility for developing, interpreting, and recommending program goals and objectives, policies and procedures, and courses of action.

Essential Duties And Responsibilities

These functions are not intended to be an exhaustive list of all responsibilities, duties, and requirements of the job. Other functions may be assigned as business conditions change


  • Formulates and recommends program goals and objectives in all areas of co-worker relations.

  • Develops, implements, and administers the co-worker relations area of the personnel program in an effort to improve co-worker relations.

  • Responsible for developing an organizational focus of a family friendly environment.

  • Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.

  • Collaborates with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.

  • Supervises and provides direction to subordinate staff engaged in developing and administering the recruitment and selection procedures and the personnel policies and procedures.

  • Supervises and provides direction to subordinate staff engaged in developing and establishing in-service employee training and educational assistance program in an effort to upgrade managerial, technical, and support-level productivity.

  •  Investigates problems, such as: working conditions, disciplinary actions, and employee and applicant appeals and grievances, according to circumstances, and provides guidance and recommendations for problem resolution to departmental officials and individuals.

  •  Prepares and presents required and special reports.

  • . Develops and presents the operating budget for the Human Resources Dept. and, upon final budget approval, assures that all functions operate within appropriated amounts.

  • . Evaluates or reviews evaluations of performance on all co-workers; effectively recommends hiring, promotion, termination, disciplinary, and commendatory actions of all assigned personnel.

  • Supervises and directs onboarding of new employees, including determination of eligibility for hire; directs and updates general orientation process for all new employees.

  • Directs recruitment activities including advertising mediums and outreach recruitment in conjunction with Nursing Administration and Ancillary Department Leaders as needed.

  • Provides high level communication and training to director and manager level associates regarding human resources policies, procedures and practices.

  • Candidate must have union experience.


    Skills: policy development,compensation and benefits,leadership,change management,recruitment,strategic planning,wage and salary structure development,data analysis,human resources,communication,personnel administration,talent acquisition,employee engagement,recruiting,human resource compliance,co-worker relations,talent management,budgeting,employee training,conflict resolution