ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

• Lead the analysis, design, and unification of ITSM processes across different teams and systems.

• Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

• Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

• Ensure alignment with ITIL best practices and organizational policies.

• Develop process documentation, SOPs, and training materials to support adoption.

• Collaborate with technical teams to validate that process design aligns with system capabilities.

• Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

• Proven experience in ITSM process design, optimization, and implementation.

• Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

• Strong understanding of ITIL v4 framework and best practices.

• Experience leading cross-functional workshops and engaging stakeholders at all levels.

• Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

• ITIL v4 Foundation or Intermediate Certification.

• Experience in process unification or transformation projects within large enterprises.

• Exposure to government or regulated industry environments.

• ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

• Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

• Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

• Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

• Configure event rules, alert correlation, and monitoring integrations with third-party tools.

• Support discovery and service mapping initiatives to enhance operational visibility.

• Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

• Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

• Strong understanding of data segregation, CMDB, and event correlation concepts.

• Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

• Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

• Ability to work independently and deliver results in a fast-paced environment.

• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

• Experience in large-scale enterprise environments or managed services.

• Prior exposure to projects in regulated or government sectors.

Senior Security Specialist | HSM & Encryption Key Management | Pittsburgh, PA | $120K–$160K + Hybrid

🔐 Senior Security Specialist – HSM & Encryption Key Management

📍 Pittsburgh, PA | Hybrid (2 Days Onsite / 3 Remote)
💼 Mid–Senior Level | Full-Time | Immediate Start

💲 Base Salary: $120,000 – $160,000
🏡 Hybrid Schedule: 2 days in-office or as needed for critical operations
🚫 Visa Sponsorship: Not Supported
🚚 Relocation: Possible for the ideal candidate

🌟 The Opportunity

Join a top-tier financial organization as a Senior Security Specialist, leading enterprise-wide initiatives in encryption key management, HSM lifecycle operations, and cryptographic security.

This is a pivotal role for a hands-on technical expert passionate about cryptography, encryption algorithms, and key lifecycle management. You’ll be at the forefront of protecting critical enterprise assets by designing and managing secure encryption frameworks, performing key ceremonies, and maintaining compliance within a highly regulated industry.

If you’re seeking a challenging role where you’ll directly influence enterprise security architecture and cryptographic strategy — this is it.

🧭 What You’ll Do

🧩 Encryption & Key Management

• Design, develop, and implement enterprise encryption solutions and HSM frameworks.

• Lead HSM lifecycle activities, including initialization, configuration, upgrades, and decommissioning.

• Manage encryption key lifecycle processes — including generation, rotation, backup, and destruction.

• Oversee key ceremonies, dual control, and chain-of-custody procedures to ensure compliance and audit readiness.

🔒 Security Operations & Risk Mitigation

• Provide subject matter expertise on encryption technologies and cryptographic controls.

• Develop and maintain secure room operations, documentation, and procedural guidelines.

• Evaluate risks, identify vulnerabilities, and recommend solutions aligned with enterprise security frameworks.

• Support compliance with internal and external regulatory standards.

🧠 Technical Leadership

• Collaborate with cross-functional teams to integrate cryptographic solutions into enterprise systems.

• Advise on the impact of new standards, policies, and technologies on existing security solutions.

• Mentor junior security professionals, sharing expertise in cryptography and secure key management.

• Stay ahead of industry trends and emerging technologies to proactively strengthen security posture.

⚙️ What You’ll Bring

• Bachelor’s degree (Master’s or relevant certifications preferred).

• 8+ years of experience in security engineering or cryptographic key management, ideally within a highly regulated or banking environment.

• Deep experience with Hardware Security Modules (HSMs) such as Thales Network HSM, nShield, and Cloud HSM solutions.

• Strong understanding of encryption algorithms, cryptographic principles, and key management lifecycle.

• Familiarity with Aruba, Aravo, Thales CipherTrust Manager, or Oracle Key Vault a plus.

• Knowledge of BYOK / HYOK integrations across Azure, AWS, or GCP preferred.

• Hands-on experience with scripting, automation, and analytics tools such as PowerBI, Dynatrace, Jira, Confluence, and SharePoint.

• Excellent problem-solving, documentation, and communication skills.

🧩 Ideal Candidate

• Brings physical HSM management experience (PED-based operations).

• Comfortable leading key ceremonies and secure chain-of-custody processes.

• Excels in both technical execution and process oversight.

• Demonstrates composure and attention to detail in high-stakes, compliance-driven environments.

🎁 Benefits & Perks

• Comprehensive Medical, Dental, and Vision coverage

• 401(k) with company match

• Paid Time Off and Holidays

• Employee Assistance Programs

• Ongoing professional development and certification support

• Hybrid flexibility with occasional on-site collaboration

🧭 Interview Process

1️⃣ Introductory call with Talent Partner
2️⃣ Technical Interview with Security Leadership
3️⃣ Final round with Enterprise Security Team

🌍 Why Join

Step into a mission-critical security role that directly safeguards enterprise data and digital infrastructure. You’ll collaborate with top cybersecurity experts, leverage leading-edge cryptographic technologies, and help shape the organization’s encryption strategy for years to come.

This is your opportunity to own the encryption key lifecycle, drive innovation in HSM management, and make a tangible impact in a world-class enterprise security environment.