ServiceNow

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Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

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Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

  • Lead architecture reviews, platform design sessions, and technical governance.

  • Define and maintain technical standards, patterns, and frameworks.

  • Ensure platform scalability, performance, and maintainability.

Client Engagement

  • Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

  • Run roadmap planning sessions and solution design discussions.

  • Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

  • Oversee end-to-end technical delivery across multiple projects.

  • Ensure solution quality, technical integrity, and alignment with client requirements.

  • Review and validate stories, configurations, and custom development.

  • Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

  • Guide and mentor developers, technical consultants, and architects.

  • Support skills development, certifications, and capability building within the technical team.

  • Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

  • Work closely with engagement managers, solution consultants, and project teams.

  • Contribute to pre-sales, solution proposals, and technical scoping.

  • Stay ahead of new ServiceNow releases, features, and product capabilities.

  • Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

  • Strong technical leadership background within ServiceNow professional services or partner environments.

  • Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

  • Hands-on experience architecting and delivering complex ServiceNow solutions.

  • Strong stakeholder engagement and workshop facilitation skills.

  • Excellent understanding of ServiceNow platform architecture, integrations, and governance.

  • Ability to translate business and technical requirements into scalable solutions.

  • Strong communication, documentation, and presentation skills.

Preferred Qualifications

  • ServiceNow Certified Master Architect (CMA) – ideal.

  • OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

  • Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

  • ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

  • Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

  • A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

  • Comfortable leading discussions with senior stakeholders and technical teams alike.

  • Passionate about platform excellence, innovation, and raising technical standards.

  • Able to operate autonomously, own complex client problems, and drive outcomes.

 

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

  • Lead the analysis, design, and unification of ITSM processes across different teams and systems.

  • Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

  • Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

  • Ensure alignment with ITIL best practices and organizational policies.

  • Develop process documentation, SOPs, and training materials to support adoption.

  • Collaborate with technical teams to validate that process design aligns with system capabilities.

  • Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

  • Proven experience in ITSM process design, optimization, and implementation.

  • Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

  • Strong understanding of ITIL v4 framework and best practices.

  • Experience leading cross-functional workshops and engaging stakeholders at all levels.

  • Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

  • ITIL v4 Foundation or Intermediate Certification.

  • Experience in process unification or transformation projects within large enterprises.

  • Exposure to government or regulated industry environments.

  • ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

  • Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

  • Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

  • Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

  • Configure event rules, alert correlation, and monitoring integrations with third-party tools.

  • Support discovery and service mapping initiatives to enhance operational visibility.

  • Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

  • Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

  • Strong understanding of data segregation, CMDB, and event correlation concepts.

  • Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

  • Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

  • Ability to work independently and deliver results in a fast-paced environment.

  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

  • Experience in large-scale enterprise environments or managed services.

  • Prior exposure to projects in regulated or government sectors.

 

Technology Risk Solutions Manager - Overland Park, KS or Frisco, TX - Pay Range: $95,300 - $171,900 (base pay) Corporate Bonus Target: 15%

Technology Risk Solutions Manager
Overland Park, KS or Frisco, TX

The Technology Risk Solutions Manager is an individual contributor role within the Financial Processes and Controls team. This position is responsible for evaluating SOX and operational IT risks for organizational products and facilitating the design and implementation of technical IT controls (including IT General Controls and IT automated controls) as well as business controls to mitigate these risks. We are looking for an experienced professional to help mature the company's risk landscape, including risk governance, risk assessments for enterprise initiatives, and ongoing monitoring and reporting. The role involves collaboration with cross-functional teams, including IT, Finance, and Audit, to assess risks, develop effective control solutions, and facilitate remediation of control gaps.

Responsibilities:

Risk Management Strategy and Assessment

  • Identify and assess SOX and operational IT risks within complex IT and business processes, developing strategies to mitigate those risks.

  • Partner with IT and business leaders to design and implement IT General Controls (ITGCs), IT automated controls, and business controls to address critical risks.

  • Develop and implement comprehensive technology risk and control governance frameworks and standards, ensuring alignment with industry best practices and regulatory requirements.

  • Facilitate remediation of control deficiencies and gaps, providing leadership and guidance throughout the remediation lifecycle.

  • Evaluate SOC1/SOC 2 reports for third-party applications and assist in designing and implementing Complementary User Entity Controls (CUEC).

  • Monitor changes in regulatory requirements and emerging technologies, providing guidance on their impact on the IT and business control environment.

  • Train IT and business teams on the enterprise risk framework and standards.

  • Prepare risk reporting for review by business and IT leadership.

Project Management

  • Support the delivery of technology risk solutions within business processes by managing the product risk management lifecycle.

  • Manage the execution of control development, design, and testing activities, including coordination with internal and external auditors for new technologies.

  • Collaborate with cross-functional teams to identify control objectives, control activities, and control owners to mitigate IT risks.

  • Work with IT development teams to ensure that IT controls are integrated into system development life cycle (SDLC) processes.

Relationship and People Management

  • Work closely with IT and business teams to assess and monitor the effectiveness of IT and business controls, recommending enhancements where necessary.

  • Provide training and coaching to junior team members to support their understanding of the technology and business risk assessment process.

  • Manage relationships with business, IT, and audit stakeholders on large and complex cross-domain initiatives.

Qualifications:

Education:

  • Bachelor’s degree in Information Systems, Information Technology, Accounting, Auditing, or a related field (required).

  • Advanced degree or relevant certifications (e.g., CISA, CISSP) are a plus.

Work Experience:

  • 4-7 years of experience in IT governance, risk, and compliance with a specific focus on SOX and operational risk management (required).

Knowledge, Skills, and Abilities:

  • Proficiency in assessing IT and business SOX and operational risks and implementing effective control solutions (required).

  • Strong knowledge of IT General Controls (ITGCs), IT automated controls, and business controls, including their application in financial reporting and operational processes. Familiarity with how applications, operating systems, and databases work to implement ITGCs in logical access, change management, and computer operations (required).

  • Excellent communication and collaboration skills, with the ability to influence stakeholders at various levels of the organization (required).

  • Strong analytical and problem-solving abilities, with keen attention to detail (required).

  • Ability to adapt to a dynamic and fast-paced environment and manage multiple priorities with urgency (required).

  • Knowledge of industry frameworks and standards, such as COBIT and ISO 27001 (preferred).

  • Experience with ongoing risk monitoring, reporting, and technology enablement tools (e.g., GRC platforms like Archer or ServiceNow) (preferred).

  • Understanding of cloud technologies and associated risks and controls (preferred).

  • Experience with agile SDLC methodologies, ERP systems, or DevOps tools (preferred).

Additional Requirements:

  • Must be at least 18 years old.

  • Legally authorized to work in the United States.

Travel Requirements:

  • Travel required: No

Position Classification:

  • DOT regulated position: No

  • Safety-sensitive position: No

Compensation:

Pay Range: $95,300 - $171,900 (base pay) Corporate Bonus Target: 15%

Actual pay will depend on various factors, such as location, qualifications, and experience, with starting pay falling within the provided range. Employees in eligible roles may also receive an annual bonus based on individual and/or company performance.

Benefits:

Our benefits exemplify our commitment to supporting every team member. Full- and part-time employees enjoy access to comprehensive benefits, including:

  • Medical, dental, and vision insurance.

  • Flexible spending accounts.

  • 401(k) plan with matching.

  • Employee stock grants and purchase plans.

  • Paid time off, including up to 12 paid holidays (approximately four weeks annually for new full-time employees and 2.5 weeks for part-time employees).

  • Paid parental and family leave.

  • Family-building benefits and childcare support.

  • Tuition assistance and college coaching.

  • Short- and long-term disability coverage.

  • Voluntary insurance options (life, AD&D, accident, and long-term care).

  • Mobile service and home internet discounts.

  • Access to commuter and transit programs.

Professional Growth:

We are committed to fostering a workplace culture that promotes career growth. Employees have access to a wide range of opportunities to develop their skills and advance in their careers. By applying for this role, you are taking the next step toward achieving your career goals with an organization that values your potential.

Equal Opportunity Employer:

Our organization is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation, or harassment based on any of these factors will not be tolerated.

If you require reasonable accommodation during the application or interview process, please let us know.

 

Workday Intergration Developer - USA, Milpitas CA Remote - $110,00 to $135,000

Workday Integration Developer

USA, Milpitas, CA Remote

$110,000 to $135,000

 

REQUIRED

  • Strong experience in Workday’s Integrations – STUDIO, PECI, CC, DT, API, Calculated Fields..etc and Reports – ADVANCED, MATRIX, TREND. Etc

  • Good knowledge of Workday Core HCM , Compensation & Security

  • Functional exposure (e.g. solution consultant, business analyst) to designing end-to-end complex automations between multiple systems involving Workday

  • Solid technical foundation (even with limited hands-on experience) in enterprise SaaS / PaaS integration, automation, and API management platforms such as Dell Boomi, Mulesoft, ServiceNow Integration Hub etc..

  • Knowledge of SOAP, RESTful API’s and data structures (JSON), XML / XSLT

  • Exposure with Cloud business applications either in functional areas like Workday, ServiceNow, SAP HANA, Microsoft Sharepoint etc

  • Solid ITIL knowledge on service operations and service management. Experience with different project management approaches (e.g. waterfall, agile)

  • Vendor / stakeholder Management

  • Able to handle pressure in a fast-paced environment. Open-minded, creative and innovative.

 

Additional Responsibilities

  • Be part of Workday Technical DevOps team, supporting Workday Integrations/Reports that is an integral part of Core HR / HCM, TRP, LRN, T&A, COMP and BEN modules.

  • Virtual working in a global environment with culturally diverse teams and across many organizational boundaries (HR and IT)

  • Ensuring integrity of the end-to-end Workday landscape, data flows and integrations with connected systems throughout the change and deployment lifecycle

  • Driving value through automations: finding the opportunities by proactively working together with other internal IT or business stakeholders, creating solutions that add value, delivering and supporting them excellence

  • Manage demand pipeline, requirement gathering and definition, and make portfolio decisions

  • Manage both project delivery and operational support excellence (project delivery, support and changes to existing automations)

 

We are an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

 

The approximate annual base compensation range for this position is $100,000 to $1,35,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

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