ITOM

ServiceNow Developer – ITAM / ITOM / CMDB (HAM & SAM)

ServiceNow Developers
Open to Multiple Locations: UK Remote, India (Hyderabad Preferably), UAE (Abu Dhabi Preferably)
Contract or Permanent

Role Summary

We are seeking a highly capable ServiceNow Developer to support a large‑scale enterprise IT Asset Management (ITAM) programme for a strategic client operating complex, high‑value infrastructure environments.

The role will focus on delivering and extending a ServiceNow‑based ITAM solution, initially centred on large‑scale GPU, data centre and cloud infrastructure, with expansion to the wider IT estate. You will work as part of a structured delivery team alongside architects, data specialists and integration engineers, contributing hands‑on configuration, development and integration across the ServiceNow platform.

This is a delivery‑focused role suited to an experienced ServiceNow professional with strong ITAM, CMDB, ITOM and integration expertise.

Key Responsibilities

  • Configure and develop ServiceNow ITAM solutions aligned to a defined asset lifecycle (planning through disposal)

  • Implement and extend Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Enterprise)

  • Design and configure CMDB classes, attributes, relationships and reconciliation logic

  • Develop and optimise asset lifecycle workflows using Flow Designer and Business Rules

  • Support large‑scale automated discovery using MID Servers and ServiceNow Discovery

  • Build and maintain integrations with:

    • Procurement systems (e.g. Coupa)

    • ERP / finance systems (SAP / Dynamics)

    • Cloud platforms and security tools

  • Implement data imports, transforms and reconciliation rules for legacy data migration

  • Develop custom scripts and platform logic using JavaScript and ServiceNow APIs

  • Configure dashboards, reports and KPIs supporting IT, Finance and Governance stakeholders

  • Support testing, UAT, go‑live and hypercare phases

  • Produce technical documentation and support knowledge transfer to client teams

  • Collaborate with architects and stakeholders to ensure solutions align with ServiceNow best practices


Required Technical Skills

  • Strong hands‑on development experience on the ServiceNow platform

  • Proven experience with:

    • Hardware Asset Management (HAM / HAM Pro)

    • Software Asset Management (SAM Enterprise)

    • CMDB and CSDM concepts

  • Solid understanding of ITOM Discovery and Service Mapping

  • Strong scripting skills:

    • JavaScript

    • Business Rules

    • Script Includes

    • Client Scripts

    • UI Policies / UI Actions

  • Integration experience using:

    • REST and SOAP APIs

    • IntegrationHub / Workflow Data Fabric

    • MID Servers

  • Experience with:

    • Import Sets and Transform Maps

    • Identification & Reconciliation Engine (IRE)

  • Reporting using Platform Analytics / Performance Analytics

  • Understanding of ITIL‑aligned processes and enterprise service management

Desired Experience

  • Typically 5–10+ years overall IT experience, with strong ServiceNow specialisation

  • Demonstrated delivery experience in:

    • Enterprise or regulated environments

    • Large‑scale infrastructure estates (data centre, cloud, GPU / compute environments)

  • Experience working on greenfield or major transformation programmes

  • Comfortable operating in Agile or structured delivery frameworks

  • Experience mentoring junior developers or contributing to design reviews (desirable)

Soft Skills & Ways Of Working

  • Strong analytical and problem‑solving skills

  • Clear communicator, able to work with technical and non‑technical stakeholders

  • Comfortable working in multi‑vendor delivery environments

  • Detail‑oriented with a strong documentation discipline

  • Proactive, delivery‑focused and able to work independently as well as part of a team

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist (CIS) – one or more of:

    • ITSM

    • ITOM

    • HAM

    • SAM

  • ITIL v4 Foundation (desirable)


 

Project‑Specific Requirements


  • IT Asset Management (HAM / SAM)

  • CMDB and Discovery at scale

  • ITOM integration and data quality

  • Procurement, finance and security integrations

  • Data migration and legacy tool consolidation

  • Asset lifecycle automation and governance reporting



Security / Compliance Context


  • Experience working in regulated or security‑sensitive environments

  • Understanding of role‑based access control and audit readiness

  • Familiarity with ISO / compliance‑driven delivery is advantageous

 

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ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

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ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

  • Define and own the ServiceNow platform architecture across multiple business domains

  • Design end-to-end solutions spanning multiple ServiceNow modules and integrations

  • Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

  • Lead architecture decisions across:

    • ITSM (core)

    • HRSD

    • ITOM (Discovery, Service Mapping, Event Management)

    • ITAM (HAM / SAM)

    • CSM & FSM

    • GRC & SecOps

    • SPM / PPM

    • App Engine & custom applications

  • Ensure scalability, performance, security, and governance of the platform

  • Define and enforce architecture standards, design patterns, and development guidelines

  • Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

  • Provide technical leadership and mentorship to developers, admins, and consultants

  • Oversee integration architecture (APIs, middleware, third-party systems)

  • Support pre-sales / solutioning (if applicable) for new initiatives or expansions

  • Drive continuous improvement and platform optimisation

Experience Required

  • 5–8+ years of ServiceNow platform experience

  • Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

  • Strong experience designing and delivering multi-module ServiceNow solutions

  • Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

  • Experience working in enterprise-scale environments with complex integrations

  • Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

  • Exposure across multiple ServiceNow modules, including:

    • ITSM (essential)

    • HRSD

    • ITOM and/or ITAM

    • CSM / FSM

    • GRC / SecOps

  • Experience contributing toward or working alongside CTA-level architecture standards

  • Experience in global delivery models or large transformation programmes

  • Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Certified Implementation Specialist (one or more modules)

  • ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

  • CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

  • Strong architecture design and problem-solving capability

  • Ability to operate at both strategic and hands-on levels

  • Excellent stakeholder communication and influencing skills

  • Strong understanding of platform governance and best practices

  • Ability to guide and mentor cross-functional technical teams

  • Structured, forward-thinking, and solution-oriented mindset

Why This Role

  • Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

  • Exposure to enterprise-wide, multi-module ServiceNow architecture

  • High visibility role with influence on platform strategy and transformation

  • Hybrid working with strong presence in Hyderabad (preferred hub)

  • Fast-moving environment with significant career progression potential

Application Questions

  • How many years of ServiceNow experience do you have?

  • Which ServiceNow modules have you architected solutions for?

  • Have you operated at a platform or enterprise architecture level?

  • What ServiceNow certifications do you hold?

  • Are you currently based in or open to relocating to Hyderabad?

  • What is your availability to start?

 

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Senior ServiceNow Developer – ITAM & ITOM (Hyderabad, Enterprise Delivery)

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Senior ServiceNow Developer – ITAM / ITOM

Location: Hyderabad, India (Hybrid / Onsite)
Employment Type: Permanent
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

  • Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

  • Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

  • Develop workflows, business rules, client scripts, UI policies, and integrations.

  • Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

  • Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

  • Develop and maintain custom applications and reusable components.

  • Support testing, troubleshooting, and resolution of platform issues.

  • Participate in code reviews and quality assurance processes.

  • Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

  • 5+ years of hands-on ServiceNow development experience.

  • Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

  • Experience with CMDB, Discovery, Service Mapping, or Event Management.

  • Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

  • Experience working in Agile delivery environments.

  • Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

  • Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

  • Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

  • Experience working with Service Catalog, CMDB, and integrations.

  • Familiarity with ServiceNow development best practices and platform governance.

  • Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

  • ITIL Foundation

Skills & Capabilities

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within global delivery teams

  • Good communication and stakeholder interaction skills

  • Structured and quality-focused development approach

Why Join Kaptius

  • Be part of a rapidly growing ServiceNow partner.

  • Work on enterprise-scale global ServiceNow implementations.

  • Opportunity to develop deep expertise in ITAM and ITOM.

  • Clear career progression into Technical Lead or Architect roles.

  • Collaborative and fast-growing Hyderabad delivery centre.

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of hands-on ServiceNow development experience do you have?

  • Which ServiceNow modules have you worked with as a developer?

  • What level of experience do you have developing solutions in ServiceNow ITOM?

  • Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

  • Do you hold any ServiceNow certifications? If Yes, Please list Below

Experience:

  • ServiceNow: 4 years (Required)

 

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Senior ServiceNow Developer – ITAM & ITOM (Contract, UK / UAE Travel)

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Senior ServiceNow Developer – ITAM / ITOM – Contract
UK Based with Travel

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Employment Type: Contract - Initial 3 Month Contract with Extensions expected upto December 2026
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

  • Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

  • Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

  • Develop workflows, business rules, client scripts, UI policies, and integrations.

  • Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

  • Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

  • Develop and maintain custom applications and reusable components.

  • Support testing, troubleshooting, and resolution of platform issues.

  • Participate in code reviews and quality assurance processes.

  • Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

  • 5+ years of hands-on ServiceNow development experience.

  • Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

  • Experience with CMDB, Discovery, Service Mapping, or Event Management.

  • Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

  • Experience working in Agile delivery environments.

  • Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

  • Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

  • Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

  • Experience working with Service Catalog, CMDB, and integrations.

  • Familiarity with ServiceNow development best practices and platform governance.

  • Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

  • ITIL Foundation

Skills & Capabilities

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within global delivery teams

  • Good communication and stakeholder interaction skills

  • Structured and quality-focused development approach

Why Join Kaptius

  • Be part of a rapidly growing ServiceNow partner.

  • Work on enterprise-scale global ServiceNow implementations.

  • Opportunity to develop deep expertise in ITAM and ITOM.

  • Clear career progression into Technical Lead or Architect roles.

  • Collaborative and fast-growing Global delivery centre.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Benefits:

  • Work from home

Application question(s):

  • Are you willing to Travel to Abu Dhabi, when safe to do so as required by the client at least 1 week a month?

  • How many years of hands-on ServiceNow development experience do you have?

  • Which ServiceNow modules have you worked with as a developer?

  • What level of experience do you have developing solutions in ServiceNow ITOM?

  • Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

  • Do you hold any ServiceNow certifications? If Yes, Please list Below

  • How soon are you able to start work?

Willingness to travel:

  • 25% (required)

 

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

  • Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

  • Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

  • Work across core ServiceNow modules including:

    • ITSM (essential)

    • HRSD (Human Resources Service Delivery)

    • Additional modules such as:

      • ITAM (IT Asset Management)

      • ITOM (IT Operations Management)

      • CSM (Customer Service Management)

      • FSM (Field Service Management)

      • GRC (Governance, Risk & Compliance)

      • SecOps (Security Operations)

      • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

      • App Engine / Custom Applications

  • Collaborate with architects, developers, admins, and business stakeholders across workstreams

  • Facilitate workshops and discovery sessions to define requirements and implementation approaches

  • Ensure alignment with ServiceNow best practices, governance, and platform strategy

  • Oversee testing, release planning, and go-live activities

  • Drive adoption, process optimisation, and transition into BAU support models

  • Provide clear and structured programme reporting to senior stakeholders

Experience Required

  • Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

  • Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

  • Experience across multiple ServiceNow modules (not limited to ITSM)

  • Solid understanding of enterprise service management and digital workflows

  • Experience working in enterprise or consultancy-led delivery environments

  • Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

  • Hands-on or delivery exposure to:

    • ITAM and/or ITOM

    • HRSD

    • CSM or customer-facing workflows

  • Experience delivering multi-module or platform-wide ServiceNow transformations

  • Exposure to global or complex enterprise programmes

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

  • Strong programme governance and delivery management expertise

  • Ability to operate across both functional and technical ServiceNow teams

  • Excellent workshop facilitation and stakeholder engagement skills

  • Structured, organised, and outcome-driven mindset

  • Ability to manage multiple workstreams and priorities simultaneously

Why This Role

  • Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

  • Exposure to a wide range of ServiceNow modules and business domains

  • Flexibility in working model with hybrid/remote options

  • Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

  • How many end-to-end ServiceNow projects have you delivered?

  • Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

  • Do you hold any ServiceNow certifications? If yes, please specify

  • What is your earliest availability to start?

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Senior ServiceNow Developer – Enterprise Platform Engineering | Abu Dhabi

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Job Title: Senior ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering complex digital transformation programmes across the Middle East. As we expand our UAE practice, we are strengthening our engineering capability to support enterprise-scale ServiceNow implementations.

We are looking for an experienced Senior ServiceNow Developer who combines strong technical expertise with delivery leadership and the ability to build scalable, high-quality platform solutions.

Role Summary

The Senior ServiceNow Developer will design, configure, and develop solutions across the ServiceNow platform, ensuring implementations are secure, scalable, and aligned to best practice.

You will work closely with architects, business analysts, and client stakeholders to translate functional requirements into robust technical solutions. This role also provides technical guidance to junior developers and supports code quality and governance across projects.

This is a hands-on role suited to someone comfortable working across multiple modules and complex enterprise integrations.

Key Responsibilities

  • Design and develop solutions across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HRSD, and custom applications.

  • Configure workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.

  • Develop and maintain custom scoped applications and reusable components.

  • Build and support integrations using REST, SOAP, and MID Server architecture.

  • Participate in code reviews, design reviews, and technical governance forums.

  • Collaborate with architects and BAs to validate solution feasibility and scalability.

  • Troubleshoot complex platform issues and optimise performance.

  • Support upgrades, patching, and platform enhancements.

  • Mentor junior developers and contribute to knowledge sharing within the team.

Experience Required

  • Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

  • Proven experience delivering across multiple ServiceNow modules.

  • Strong scripting experience (JavaScript, Glide APIs, Flow Designer).

  • Experience with integrations and external system connectivity.

  • Exposure to ITOM, CMDB, or ITAM implementations is highly desirable.

  • Experience working in Agile delivery environments.

Skills & Capabilities

  • Deep understanding of ServiceNow configuration and development best practices.

  • Ability to design scalable, supportable technical solutions.

  • Strong troubleshooting and analytical skills.

  • Good communication skills and ability to work directly with stakeholders.

  • Structured, quality-focused approach to development.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Relevant CIS certifications (ITSM, ITOM, ITAM, etc.)

  • ITIL certification (advantageous)

Why Join Kaptius

  • Work on complex, enterprise-scale ServiceNow programmes in Abu Dhabi.

  • Competitive, tax-free compensation.

  • Clear progression into Technical Lead or Architect roles.

  • Join a growing, high-performing ServiceNow practice in the Middle East.

 

ServiceNow Proposal & Solutions Specialist | Pre-Sales & RFP

ServiceNow Proposal & Solutions Specialist

Overview

Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.

The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).

Key Responsibilities

  • Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements

  • Translate complex client requirements into clear, persuasive, and structured proposal content

  • Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions

  • Articulate value propositions, implementation approaches, timelines, and pricing structures

  • Ensure proposals align with Kaptius’ brand, tone, and quality standards

  • Maintain and improve reusable proposal content, templates, and case studies

  • Manage deadlines and coordinate inputs from multiple stakeholders

  • Support bid strategy, win themes, and differentiators for competitive tenders

Required Skills & Experience

  • Proven experience producing ServiceNow-focused proposals or pre-sales documentation

  • Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)

  • Demonstrable experience responding to enterprise-level RFPs/RFIs

  • Exceptional written communication and storytelling skills

  • Ability to work with technical and non-technical stakeholders

  • Strong attention to detail and quality control

  • Commercial awareness of implementation delivery models and pricing structures

Desirable Experience

  • Background in ServiceNow consulting, pre-sales, or solution architecture

  • Experience within a ServiceNow Partner environment

  • Familiarity with public sector or regulated industry tenders

  • Proposal management or bid management certification

Why This Role Matters

This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.

 

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Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

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Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

  • Lead architecture reviews, platform design sessions, and technical governance.

  • Define and maintain technical standards, patterns, and frameworks.

  • Ensure platform scalability, performance, and maintainability.

Client Engagement

  • Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

  • Run roadmap planning sessions and solution design discussions.

  • Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

  • Oversee end-to-end technical delivery across multiple projects.

  • Ensure solution quality, technical integrity, and alignment with client requirements.

  • Review and validate stories, configurations, and custom development.

  • Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

  • Guide and mentor developers, technical consultants, and architects.

  • Support skills development, certifications, and capability building within the technical team.

  • Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

  • Work closely with engagement managers, solution consultants, and project teams.

  • Contribute to pre-sales, solution proposals, and technical scoping.

  • Stay ahead of new ServiceNow releases, features, and product capabilities.

  • Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

  • Strong technical leadership background within ServiceNow professional services or partner environments.

  • Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

  • Hands-on experience architecting and delivering complex ServiceNow solutions.

  • Strong stakeholder engagement and workshop facilitation skills.

  • Excellent understanding of ServiceNow platform architecture, integrations, and governance.

  • Ability to translate business and technical requirements into scalable solutions.

  • Strong communication, documentation, and presentation skills.

Preferred Qualifications

  • ServiceNow Certified Master Architect (CMA) – ideal.

  • OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

  • Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

  • ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

  • Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

  • A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

  • Comfortable leading discussions with senior stakeholders and technical teams alike.

  • Passionate about platform excellence, innovation, and raising technical standards.

  • Able to operate autonomously, own complex client problems, and drive outcomes.

 

ServiceNow Developer (CMDB Expertise) | Hybrid Chandler, AZ | $90K–$130K

🧩 ServiceNow Developer / Engineer (CMDB Expertise)

📍 Location: Hybrid – Chandler, AZ (2–3 days onsite)
💼 Experience Level: Mid-Level (3+ years)
🏢 Industry: Information Technology / IT Services
🎓 Education: Bachelor’s degree preferred
🚫 Visa Sponsorship: Not available
🚚 Relocation: None
💰 Compensation: $90,000 – $130,000 base salary (or up to $85/hr for contract)
🕓 Employment Type: Full-Time or Contract-to-Hire

🌟 The Opportunity

An innovative and fast-growing ServiceNow Partner is seeking a skilled ServiceNow Developer or Engineer with deep CMDB expertise to help design and optimize enterprise-scale ServiceNow solutions.

You’ll play a key role in improving configuration management data accuracy, automating discovery, and integrating ITSM and ITOM processes — empowering organizations to enhance operational visibility and efficiency.

This is a hands-on technical role that blends development, architecture, and problem-solving. You’ll collaborate closely with senior architects, business analysts, and delivery leads on large-scale digital transformation projects.

🧭 Key Responsibilities

  • Design, configure, and enhance ServiceNow solutions with a strong focus on CMDB, Discovery, and Service Mapping.

  • Build and optimize CI classes, identification rules, and relationship models to ensure CMDB integrity.

  • Integrate CMDB data with ITSM, ITOM, ITAM, and SAM modules to improve data accuracy and transparency.

  • Develop and maintain automation scripts using JavaScript, Glide APIs, and Flow Designer.

  • Configure and support MID Servers, integration protocols (REST, SOAP, JDBC), and Orchestration tools.

  • Conduct data audits, reconciliations, and performance tuning for CMDB and related modules.

  • Collaborate with business stakeholders to gather requirements, define technical designs, and deliver high-quality solutions.

  • Support platform upgrades, patching, and enhancement initiatives.

  • Participate in Agile ceremonies — sprint planning, reviews, and retrospectives.

🧠 Required Skills & Experience

✅ 3+ years of hands-on experience as a ServiceNow Developer or Engineer.
✅ Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
✅ Proficiency with JavaScript, Glide APIs, Flow Designer, and overall ServiceNow configuration.
✅ Hands-on experience with one or more modules: ITSM, ITOM, ITAM, or SAM.
✅ Knowledge of Discovery, MID Server configuration, and integration protocols (REST, SOAP, JDBC, etc.).
✅ Strong documentation and technical design writing skills.

💡 Preferred Attributes

⭐ Experience working in tech startups or agile environments.
⭐ Exposure to offshore team collaboration.
⭐ Strong problem-solving mindset and ability to work autonomously.
⭐ Excellent communication and interpersonal skills with technical and non-technical stakeholders.

🚀 Why Join

  • Be part of a fast-growing ServiceNow Partner with a collaborative, innovation-driven culture.

  • Work directly with architects and delivery leads on enterprise-level ServiceNow projects.

  • Hybrid flexibility — 2–3 days onsite in Chandler, AZ.

  • Competitive compensation and comprehensive benefits.

  • Immediate hire potential for the right fit after two interview rounds.

🧩 Screening Questions

1️⃣ Have you ever worked in a tech start-up or small team environment?
2️⃣ Have you collaborated with offshore teams in varying time zones?
3️⃣ Are you located near Chandler, AZ, and available onsite 2–3 days per week?

💎 Benefits

  • Medical, Dental & Vision Insurance

  • Life & Disability Coverage

  • Retirement Plan

  • Paid Time Off

  • Equity Participation

  • Hybrid / Work-from-Home Flexibility

🧩 Candidate Snapshot

  • Experience: 3+ years of ServiceNow development/engineering

  • Specialization: CMDB, Discovery, Integrations, ITSM/ITOM

  • Tools & Skills: ServiceNow | JavaScript | Glide API | Flow Designer | MID Server | REST/SOAP/JDBC

  • Travel: None

  • Work Type: Full-Time or Contract-to-Hire

🌐 Ready to advance your ServiceNow career?
Join a high-growth environment where your technical expertise shapes enterprise ServiceNow ecosystems and drives digital innovation.

 

ServiceNow Architect | Chandler, AZ | $140K–$180K + Bonus | ITSM, CSM, SPM, CMDB | Onsite

🌐 ServiceNow Architect

📍 Chandler, AZ (Onsite | Arizona & California candidates only)
💼 Senior Level | Reports to SVP
💰 $140,000 – $180,000 + up to 10% bonus (DOE)
🛫 Travel: Up to 20%

Why This Role is Exciting

This is a brand-new opportunity to join a growing team as a hands-on ServiceNow Architect. You’ll be leading enterprise-scale solutions, shaping digital transformation, and working with cutting-edge ServiceNow modules like ITSM, CSM, and SPM. If you thrive in a role where technical depth meets strategic impact, this is the career move you’ve been waiting for.

What You’ll Be Doing

  • Architect and implement end-to-end ServiceNow solutions across multiple modules.

  • Collaborate with stakeholders to define architectural vision and roadmaps.

  • Design and oversee integrations with third-party platforms (AWS, Azure, Salesforce, SAP, etc.).

  • Guide and mentor technical teams to ensure best-in-class development standards.

  • Optimize ServiceNow environments for performance, security, and scalability.

  • Lead upgrades, enhancements, and governance initiatives to keep systems aligned with best practices.

  • Act as a trusted advisor and SME, driving innovation and value for enterprise clients.

What We’re Looking For

✅ U.S. Citizen or Green Card holder
✅ ServiceNow CAD or CTA certification required (CSA also considered)
✅ 9+ years of hands-on ServiceNow experience, with at least 3 years in an Architect role
✅ Technical expertise across ITSM, CSM, SPM, CMDB, and integrations (REST, SOAP, OAuth2, APIs)
✅ Strong scripting skills (JavaScript, Glide API, Business Rules)
✅ Proven success in large-scale ServiceNow implementations
✅ Knowledge of ITIL processes and Agile project delivery
✅ Excellent communication, leadership, and mentoring abilities

Nice-to-Haves

⭐ Experience with ITAM, ITOM (Discovery, Orchestration, Event Management)
⭐ Familiarity with cloud integrations (AWS, Azure)
⭐ DevOps / CI-CD pipeline experience for ServiceNow
⭐ Advanced ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

Benefits & Perks

🌟 Competitive salary ($140K–$180K) + up to 10% bonus DOE
🌟 Health, dental, vision, and life insurance
🌟 Retirement plans & equity options
🌟 Paid time off & flexible work-from-home options
🌟 Professional development & career growth opportunities
🌟 Collaborative, innovative, and supportive team environment

🚀 With 3 openings available, this is your chance to step into a high-impact role where your architecture expertise shapes the future of enterprise ServiceNow platforms.

 

ServiceNow Business Analyst | Remote (PST/MST) | $80K–$130K | ITSM, ITOM, CSM | Digital Transformation

💼 ServiceNow Business Analyst – PST/MST Time Zones

📍 Remote (must be based in PST or MST, Chandler, AZ preferred)
📅 Full-time | Mid-Level | Reports to SVP Technology

💰 Salary: $80,000 – $130,000 base + partial relocation (contract or contract-to-hire available)
✨ Benefits: Medical, Dental, Vision, Life Insurance, Retirement, Equity, PTO, Work From Home

🚀 About the Role

We’re seeking a ServiceNow Business Analyst who thrives at the intersection of business needs and technical solutions. This is a newly created role designed for someone with strong ServiceNow experience, excellent stakeholder skills, and the ability to collaborate with offshore teams.

As the bridge between business and technology, you’ll translate complex requirements into actionable solutions, optimize workflows, and ensure ServiceNow delivers maximum value. If you’re passionate about ITSM, digital transformation, and enabling teams through smarter processes—this role is for you.

🛡️ Key Responsibilities

  • Requirements Gathering: Partner with stakeholders to capture and document ServiceNow business requirements.

  • Process Mapping: Analyze workflows, identify improvements, and design streamlined solutions.

  • Solution Design: Collaborate with developers and architects to ensure technical alignment with business goals.

  • User Stories & Documentation: Create detailed stories, process flows, and use cases.

  • Configuration Support: Assist in building and refining ServiceNow modules (ITSM, ITOM, CSM, CMDB).

  • Testing & UAT: Coordinate and support user acceptance testing to validate solutions.

  • Continuous Improvement: Identify and implement enhancements for performance and usability.

  • Training & Support: Provide training and adoption support for new features and processes.

  • Change Management: Support upgrades, enhancements, and rollouts with clear communication.

🎯 Required Qualifications

  • 5+ years as a Business Analyst, with at least 3 years in ServiceNow.

  • Strong knowledge of ITSM, ITOM, CSM, and CMDB.

  • Skilled in writing user stories, workflows, and documentation.

  • Experience collaborating with offshore teams (flexibility for early/late calls required).

  • Excellent verbal/written communication and stakeholder engagement skills.

  • US Citizen or Green Card Holder only.

  • ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (CBAP, IIBA) preferred.

  • ITIL framework knowledge strongly valued.

✅ Preferred Qualifications

  • Experience in Healthcare or SLED environments.

  • Agile/Scrum background (sprint planning, retrospectives, stand-ups).

  • Knowledge of ServiceNow integrations (REST/SOAP).

  • Familiarity with CSM features (Case Management, Knowledge Mgmt, Omnichannel).

  • Hands-on with Flow Designer, Virtual Agent, Performance Analytics.

  • Experience in data migration/integration projects.

  • Awareness of cloud technologies (AWS, Azure) and their ServiceNow integrations.

📌 Interview Process

  1. Recruiter Phone Screen – 30 minutes

  2. Technology Director Interview – 30 minutes

  3. HR Interview – 30 minutes

🌟 Why Join?

  • Competitive pay & benefits 💰 – comprehensive salary and perks.

  • Career growth 🚀 – work on impactful ServiceNow projects with cutting-edge tools.

  • Collaborative culture 💡 – join a supportive, innovative, and dynamic team.

  • Flexibility 🌍 – remote role with up to 40% travel.

 

ServiceNow Architect | Chandler, AZ (Hybrid) | $150K–$180K + Full Benefits

ServiceNow Architect

📍 Location: Chandler, Arizona (Hybrid – 3 days in-office weekly) (open to being based in Arizona State)
💼 Employment Type: Full-Time | Senior-Level
💲 Salary Range: $150,000 – $180,000 USD
🛑 Visa Sponsorship: Not Available
🚚 Relocation Package: Not Included
✈️ Travel: Not Required

Shape the Future of Enterprise IT with ServiceNow

Are you a senior-level ServiceNow professional who thrives on creating powerful, scalable, and secure platform solutions? This is your opportunity to architect and lead end-to-end ServiceNow implementations for a high-impact, forward-looking team. Based in Chandler, AZ, this in-office role (3x per week) is your chance to work closely with top-tier technical leadership to modernize IT and business processes across a growing enterprise.

What You’ll Do

  • Architect & Lead: Drive the design and deployment of complex ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, HAM, SAM, and CRM modules.

  • Strategic Influence: Collaborate with business and tech stakeholders to shape the ServiceNow roadmap.

  • Integration Mastery: Design seamless integrations with systems like Active Directory, LDAP, Salesforce, AWS, Azure, and custom APIs.

  • Platform Optimization: Continuously evaluate performance, usability, and cost-efficiency while ensuring compliance and governance.

  • Mentorship: Guide development teams in adopting ServiceNow best practices, coding standards, and scalable design.

  • Documentation & Delivery: Produce architecture diagrams, implementation guides, and technical documentation for smooth handoffs and operations.

What You Bring

Must-Have Skills

  • 5+ years of hands-on experience with ServiceNow, with 3+ years in an architect or lead role

  • Expertise in one or more modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM

  • Strong scripting skills in JavaScript, Glide API, Business Rules, etc.

  • Deep knowledge of platform capabilities, CSDM, CMDB structure, and ServiceNow governance

  • Experience with cloud platforms (AWS, Azure) and their integration into ServiceNow

  • Familiarity with DevOps practices and CI/CD pipelines for ServiceNow deployments

  • Proven ability to automate workflows and drive efficiency using modern frameworks

  • Understanding of ITIL frameworks (especially Incident, Problem, Change, and Config Management)

  • Certifications preferred: CAD, CSA, or CTA

Nice to Have

  • Background in healthcare or public sector (SLED) environments

  • Familiarity with ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

  • Experience with large-scale upgrade cycles and patching strategy

Why This Role?

  • 💰 Competitive Pay – $150K–$180K base salary

  • 🏥 Robust Benefits – Medical, dental, vision, life insurance, and 401(k)

  • 📈 Career Growth – High visibility, direct influence on platform evolution, and room for advancement

  • 🧠 Challenging Projects – Work on high-impact, enterprise-level ServiceNow transformations

  • 🧑‍🤝‍🧑 Collaborative Culture – Join a talented, motivated, and supportive technology team

  • 🏡 Flexible Hybrid Work – Enjoy the best of both worlds with structured in-office collaboration and remote flexibility

Interview Process

  1. Phone Screen with Recruiter

  2. Interview with Technology Director

  3. Technical Panel Interview

  4. Final Interview with HR

Other Info

  • Location: On-site (Chandler, AZ) 3 days per week

  • Must be authorized to work in the U.S. (no H1B, STEM, OPT support)

  • Role is open for ongoing recruitment – top-tier talent always welcome

🔍 Interested? Prepare to showcase examples of recent ServiceNow implementations, highlight your architectural contributions, and share your vision for optimizing enterprise IT through automation and intelligent design.

 

Your new job awaits.

Start the process →