ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

• Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

• Work across core ServiceNow modules including:

  • ITSM (essential)

  • HRSD (Human Resources Service Delivery)

  • Additional modules such as:

    • ITAM (IT Asset Management)

    • ITOM (IT Operations Management)

    • CSM (Customer Service Management)

    • FSM (Field Service Management)

    • GRC (Governance, Risk & Compliance)

    • SecOps (Security Operations)

    • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

    • App Engine / Custom Applications

• Collaborate with architects, developers, admins, and business stakeholders across workstreams

• Facilitate workshops and discovery sessions to define requirements and implementation approaches

• Ensure alignment with ServiceNow best practices, governance, and platform strategy

• Oversee testing, release planning, and go-live activities

• Drive adoption, process optimisation, and transition into BAU support models

• Provide clear and structured programme reporting to senior stakeholders

Experience Required

• Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

• Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

• Experience across multiple ServiceNow modules (not limited to ITSM)

• Solid understanding of enterprise service management and digital workflows

• Experience working in enterprise or consultancy-led delivery environments

• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

• Hands-on or delivery exposure to:

  • ITAM and/or ITOM

  • HRSD

  • CSM or customer-facing workflows

• Experience delivering multi-module or platform-wide ServiceNow transformations

• Exposure to global or complex enterprise programmes

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

• Strong programme governance and delivery management expertise

• Ability to operate across both functional and technical ServiceNow teams

• Excellent workshop facilitation and stakeholder engagement skills

• Structured, organised, and outcome-driven mindset

• Ability to manage multiple workstreams and priorities simultaneously

Why This Role

• Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

• Exposure to a wide range of ServiceNow modules and business domains

• Flexibility in working model with hybrid/remote options

• Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

• How many end-to-end ServiceNow projects have you delivered?

• Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

• Do you hold any ServiceNow certifications? If yes, please specify

• What is your earliest availability to start?

ServiceNow Developer (CMDB Expertise) | Hybrid Chandler, AZ | $90K–$130K

🧩 ServiceNow Developer / Engineer (CMDB Expertise)

📍 Location: Hybrid – Chandler, AZ (2–3 days onsite)
💼 Experience Level: Mid-Level (3+ years)
🏢 Industry: Information Technology / IT Services
🎓 Education: Bachelor’s degree preferred
🚫 Visa Sponsorship: Not available
🚚 Relocation: None
💰 Compensation: $90,000 – $130,000 base salary (or up to $85/hr for contract)
🕓 Employment Type: Full-Time or Contract-to-Hire

🌟 The Opportunity

An innovative and fast-growing ServiceNow Partner is seeking a skilled ServiceNow Developer or Engineer with deep CMDB expertise to help design and optimize enterprise-scale ServiceNow solutions.

You’ll play a key role in improving configuration management data accuracy, automating discovery, and integrating ITSM and ITOM processes — empowering organizations to enhance operational visibility and efficiency.

This is a hands-on technical role that blends development, architecture, and problem-solving. You’ll collaborate closely with senior architects, business analysts, and delivery leads on large-scale digital transformation projects.

🧭 Key Responsibilities

• Design, configure, and enhance ServiceNow solutions with a strong focus on CMDB, Discovery, and Service Mapping.

• Build and optimize CI classes, identification rules, and relationship models to ensure CMDB integrity.

• Integrate CMDB data with ITSM, ITOM, ITAM, and SAM modules to improve data accuracy and transparency.

• Develop and maintain automation scripts using JavaScript, Glide APIs, and Flow Designer.

• Configure and support MID Servers, integration protocols (REST, SOAP, JDBC), and Orchestration tools.

• Conduct data audits, reconciliations, and performance tuning for CMDB and related modules.

• Collaborate with business stakeholders to gather requirements, define technical designs, and deliver high-quality solutions.

• Support platform upgrades, patching, and enhancement initiatives.

• Participate in Agile ceremonies — sprint planning, reviews, and retrospectives.

🧠 Required Skills & Experience

✅ 3+ years of hands-on experience as a ServiceNow Developer or Engineer.
✅ Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
✅ Proficiency with JavaScript, Glide APIs, Flow Designer, and overall ServiceNow configuration.
✅ Hands-on experience with one or more modules: ITSM, ITOM, ITAM, or SAM.
✅ Knowledge of Discovery, MID Server configuration, and integration protocols (REST, SOAP, JDBC, etc.).
✅ Strong documentation and technical design writing skills.

💡 Preferred Attributes

⭐ Experience working in tech startups or agile environments.
⭐ Exposure to offshore team collaboration.
⭐ Strong problem-solving mindset and ability to work autonomously.
⭐ Excellent communication and interpersonal skills with technical and non-technical stakeholders.

🚀 Why Join

• Be part of a fast-growing ServiceNow Partner with a collaborative, innovation-driven culture.

• Work directly with architects and delivery leads on enterprise-level ServiceNow projects.

• Hybrid flexibility — 2–3 days onsite in Chandler, AZ.

• Competitive compensation and comprehensive benefits.

• Immediate hire potential for the right fit after two interview rounds.

🧩 Screening Questions

1️⃣ Have you ever worked in a tech start-up or small team environment?
2️⃣ Have you collaborated with offshore teams in varying time zones?
3️⃣ Are you located near Chandler, AZ, and available onsite 2–3 days per week?

💎 Benefits

• Medical, Dental & Vision Insurance

• Life & Disability Coverage

• Retirement Plan

• Paid Time Off

• Equity Participation

• Hybrid / Work-from-Home Flexibility

🧩 Candidate Snapshot

• Experience: 3+ years of ServiceNow development/engineering

• Specialization: CMDB, Discovery, Integrations, ITSM/ITOM

• Tools & Skills: ServiceNow | JavaScript | Glide API | Flow Designer | MID Server | REST/SOAP/JDBC

• Travel: None

• Work Type: Full-Time or Contract-to-Hire

🌐 Ready to advance your ServiceNow career?
Join a high-growth environment where your technical expertise shapes enterprise ServiceNow ecosystems and drives digital innovation.

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

• Lead the analysis, design, and unification of ITSM processes across different teams and systems.

• Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

• Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

• Ensure alignment with ITIL best practices and organizational policies.

• Develop process documentation, SOPs, and training materials to support adoption.

• Collaborate with technical teams to validate that process design aligns with system capabilities.

• Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

• Proven experience in ITSM process design, optimization, and implementation.

• Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

• Strong understanding of ITIL v4 framework and best practices.

• Experience leading cross-functional workshops and engaging stakeholders at all levels.

• Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

• ITIL v4 Foundation or Intermediate Certification.

• Experience in process unification or transformation projects within large enterprises.

• Exposure to government or regulated industry environments.

• ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

• Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

• Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

• Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

• Configure event rules, alert correlation, and monitoring integrations with third-party tools.

• Support discovery and service mapping initiatives to enhance operational visibility.

• Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

• Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

• Strong understanding of data segregation, CMDB, and event correlation concepts.

• Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

• Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

• Ability to work independently and deliver results in a fast-paced environment.

• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

• Experience in large-scale enterprise environments or managed services.

• Prior exposure to projects in regulated or government sectors.

ServiceNow Architect | Chandler, AZ (Hybrid) | $150K–$180K + Full Benefits

ServiceNow Architect

📍 Location: Chandler, Arizona (Hybrid – 3 days in-office weekly) (open to being based in Arizona State)
💼 Employment Type: Full-Time | Senior-Level
💲 Salary Range: $150,000 – $180,000 USD
🛑 Visa Sponsorship: Not Available
🚚 Relocation Package: Not Included
✈️ Travel: Not Required

Shape the Future of Enterprise IT with ServiceNow

Are you a senior-level ServiceNow professional who thrives on creating powerful, scalable, and secure platform solutions? This is your opportunity to architect and lead end-to-end ServiceNow implementations for a high-impact, forward-looking team. Based in Chandler, AZ, this in-office role (3x per week) is your chance to work closely with top-tier technical leadership to modernize IT and business processes across a growing enterprise.

What You’ll Do

• Architect & Lead: Drive the design and deployment of complex ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, HAM, SAM, and CRM modules.

• Strategic Influence: Collaborate with business and tech stakeholders to shape the ServiceNow roadmap.

• Integration Mastery: Design seamless integrations with systems like Active Directory, LDAP, Salesforce, AWS, Azure, and custom APIs.

• Platform Optimization: Continuously evaluate performance, usability, and cost-efficiency while ensuring compliance and governance.

• Mentorship: Guide development teams in adopting ServiceNow best practices, coding standards, and scalable design.

• Documentation & Delivery: Produce architecture diagrams, implementation guides, and technical documentation for smooth handoffs and operations.

What You Bring

Must-Have Skills

• 5+ years of hands-on experience with ServiceNow, with 3+ years in an architect or lead role

• Expertise in one or more modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM

• Strong scripting skills in JavaScript, Glide API, Business Rules, etc.

• Deep knowledge of platform capabilities, CSDM, CMDB structure, and ServiceNow governance

• Experience with cloud platforms (AWS, Azure) and their integration into ServiceNow

• Familiarity with DevOps practices and CI/CD pipelines for ServiceNow deployments

• Proven ability to automate workflows and drive efficiency using modern frameworks

• Understanding of ITIL frameworks (especially Incident, Problem, Change, and Config Management)

• Certifications preferred: CAD, CSA, or CTA

Nice to Have

• Background in healthcare or public sector (SLED) environments

• Familiarity with ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

• Experience with large-scale upgrade cycles and patching strategy

Why This Role?

• 💰 Competitive Pay – $150K–$180K base salary

• 🏥 Robust Benefits – Medical, dental, vision, life insurance, and 401(k)

• 📈 Career Growth – High visibility, direct influence on platform evolution, and room for advancement

• 🧠 Challenging Projects – Work on high-impact, enterprise-level ServiceNow transformations

• 🧑‍🤝‍🧑 Collaborative Culture – Join a talented, motivated, and supportive technology team

• 🏡 Flexible Hybrid Work – Enjoy the best of both worlds with structured in-office collaboration and remote flexibility

Interview Process

1. Phone Screen with Recruiter

2. Interview with Technology Director

3. Technical Panel Interview

4. Final Interview with HR

Other Info

• Location: On-site (Chandler, AZ) 3 days per week

• Must be authorized to work in the U.S. (no H1B, STEM, OPT support)

• Role is open for ongoing recruitment – top-tier talent always welcome

🔍 Interested? Prepare to showcase examples of recent ServiceNow implementations, highlight your architectural contributions, and share your vision for optimizing enterprise IT through automation and intelligent design.