Senior SAP SuccessFactors Specialist – Employee Central, Compensation & HR Systems

Senior IT SuccessFactors Specialist

📍 Location: Piscataway, New Jersey (Hybrid – scheduled WFH days)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🕒 Experience Required: 5+ years
🎓 Education: Bachelor’s Degree required
🌎 Visa Sponsorship: Not available

🚀 Overview

A global consumer-focused organization is seeking a Senior IT SuccessFactors Specialist to lead the design, configuration, and delivery of HR technology solutions, with a focus on Total Rewards, Compensation, and Recognition systems.

This is a hands-on, high-impact role combining technical development, stakeholder engagement, and project leadership across a global environment.

🔧 Key Responsibilities

HR Technology & Solution Delivery

• Design, configure, and support SAP SuccessFactors solutions, primarily:

• Employee Central

• Compensation

• Variable Pay

• Recognition & Rewards

• Translate business requirements into technical specifications and system designs

• Lead end-to-end delivery from design → build → deployment → support

Project Leadership & Stakeholder Management

• Act as the central point of contact between:

• HR teams (Total Rewards & Benefits)

• IT and architecture teams

• External vendors and consultants

• Manage global projects across multiple geographies and offshore teams

• Ensure timely delivery aligned to business priorities and SLAs

System Performance & Continuous Improvement

• Maintain system performance, reliability, and scalability

• Conduct root cause analysis and implement improvements

• Identify opportunities to leverage:

• Automation

• AI-driven efficiencies

Security, Compliance & Governance

• Support security and architecture reviews for new solutions

• Ensure adherence to:

• SOX controls

• Internal audit and governance standards

• Maintain documentation and compliance across all system changes

Integration & Technical Development

• Configure Business Rules and support integrations (e.g., CPI exposure)

• Collaborate with technical teams on system enhancements

• Stay up to date with SuccessFactors innovations and best practices

✅ Required Qualifications

• Bachelor’s degree in:

• Engineering

• Science

• Or related field

• 5+ years of experience in:

• SAP SuccessFactors (Employee Central focus)

• Strong hands-on experience in:

• Configuration and system development

• Proven ability to:

• Translate business requirements into technical solutions

• Work independently in a fast-paced environment

⭐ Preferred Qualifications

• SuccessFactors certifications (especially:

• Compensation

• Variable Pay)

• Experience with:

• Business Rules configuration

• SAP CPI (Cloud Platform Integration)

• PMP certification

• Knowledge of HR processes (Total Rewards, Benefits, Compensation)

🧠 Key Skills

• Strong stakeholder management and communication skills

• Analytical thinking and problem-solving ability

• Ability to manage multiple priorities and projects simultaneously

• High level of ownership and accountability

• Adaptability to evolving technologies and business needs

🎯 Ideal Candidate

• Hands-on SuccessFactors expert with strong Employee Central experience

• Experience working in global, matrixed environments

• Strong mix of technical delivery + business-facing capability

• Proactive, solutions-driven mindset with ability to lead initiatives independently

ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

• Define and own the ServiceNow platform architecture across multiple business domains

• Design end-to-end solutions spanning multiple ServiceNow modules and integrations

• Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

• Lead architecture decisions across:

• ITSM (core)

• HRSD

• ITOM (Discovery, Service Mapping, Event Management)

• ITAM (HAM / SAM)

• CSM & FSM

• GRC & SecOps

• SPM / PPM

• App Engine & custom applications

• Ensure scalability, performance, security, and governance of the platform

• Define and enforce architecture standards, design patterns, and development guidelines

• Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

• Provide technical leadership and mentorship to developers, admins, and consultants

• Oversee integration architecture (APIs, middleware, third-party systems)

• Support pre-sales / solutioning (if applicable) for new initiatives or expansions

• Drive continuous improvement and platform optimisation

Experience Required

• 5–8+ years of ServiceNow platform experience

• Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

• Strong experience designing and delivering multi-module ServiceNow solutions

• Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

• Experience working in enterprise-scale environments with complex integrations

• Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

• Exposure across multiple ServiceNow modules, including:

• ITSM (essential)

• HRSD

• ITOM and/or ITAM

• CSM / FSM

• GRC / SecOps

• Experience contributing toward or working alongside CTA-level architecture standards

• Experience in global delivery models or large transformation programmes

• Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Certified Implementation Specialist (one or more modules)

• ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

• CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

• Strong architecture design and problem-solving capability

• Ability to operate at both strategic and hands-on levels

• Excellent stakeholder communication and influencing skills

• Strong understanding of platform governance and best practices

• Ability to guide and mentor cross-functional technical teams

• Structured, forward-thinking, and solution-oriented mindset

Why This Role

• Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

• Exposure to enterprise-wide, multi-module ServiceNow architecture

• High visibility role with influence on platform strategy and transformation

• Hybrid working with strong presence in Hyderabad (preferred hub)

• Fast-moving environment with significant career progression potential

Application Questions

• How many years of ServiceNow experience do you have?

• Which ServiceNow modules have you architected solutions for?

• Have you operated at a platform or enterprise architecture level?

• What ServiceNow certifications do you hold?

• Are you currently based in or open to relocating to Hyderabad?

• What is your availability to start?

Senior ServiceNow Developer – ITAM & ITOM (Hyderabad, Enterprise Delivery)

Senior ServiceNow Developer – ITAM / ITOM

Location: Hyderabad, India (Hybrid / Onsite)
Employment Type: Permanent
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

• Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

• Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

• Develop workflows, business rules, client scripts, UI policies, and integrations.

• Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

• Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

• Develop and maintain custom applications and reusable components.

• Support testing, troubleshooting, and resolution of platform issues.

• Participate in code reviews and quality assurance processes.

• Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

• 5+ years of hands-on ServiceNow development experience.

• Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

• Experience with CMDB, Discovery, Service Mapping, or Event Management.

• Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

• Experience working in Agile delivery environments.

• Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

• Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

• Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

• Experience working with Service Catalog, CMDB, and integrations.

• Familiarity with ServiceNow development best practices and platform governance.

• Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

• ITIL Foundation

Skills & Capabilities

• Strong analytical and problem-solving skills

• Ability to work collaboratively within global delivery teams

• Good communication and stakeholder interaction skills

• Structured and quality-focused development approach

Why Join Kaptius

• Be part of a rapidly growing ServiceNow partner.

• Work on enterprise-scale global ServiceNow implementations.

• Opportunity to develop deep expertise in ITAM and ITOM.

• Clear career progression into Technical Lead or Architect roles.

• Collaborative and fast-growing Hyderabad delivery centre.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of hands-on ServiceNow development experience do you have?

• Which ServiceNow modules have you worked with as a developer?

• What level of experience do you have developing solutions in ServiceNow ITOM?

• Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

• Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

• Do you hold any ServiceNow certifications? If Yes, Please list Below

Experience:

• ServiceNow: 4 years (Required)

Senior ServiceNow Developer – ITAM & ITOM (Contract, UK / UAE Travel)

Senior ServiceNow Developer – ITAM / ITOM – Contract
UK Based with Travel

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Employment Type: Contract - Initial 3 Month Contract with Extensions expected upto December 2026
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

• Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

• Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

• Develop workflows, business rules, client scripts, UI policies, and integrations.

• Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

• Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

• Develop and maintain custom applications and reusable components.

• Support testing, troubleshooting, and resolution of platform issues.

• Participate in code reviews and quality assurance processes.

• Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

• 5+ years of hands-on ServiceNow development experience.

• Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

• Experience with CMDB, Discovery, Service Mapping, or Event Management.

• Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

• Experience working in Agile delivery environments.

• Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

• Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

• Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

• Experience working with Service Catalog, CMDB, and integrations.

• Familiarity with ServiceNow development best practices and platform governance.

• Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

• ITIL Foundation

Skills & Capabilities

• Strong analytical and problem-solving skills

• Ability to work collaboratively within global delivery teams

• Good communication and stakeholder interaction skills

• Structured and quality-focused development approach

Why Join Kaptius

• Be part of a rapidly growing ServiceNow partner.

• Work on enterprise-scale global ServiceNow implementations.

• Opportunity to develop deep expertise in ITAM and ITOM.

• Clear career progression into Technical Lead or Architect roles.

• Collaborative and fast-growing Global delivery centre.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Benefits:

• Work from home

Application question(s):

• Are you willing to Travel to Abu Dhabi, when safe to do so as required by the client at least 1 week a month?

• How many years of hands-on ServiceNow development experience do you have?

• Which ServiceNow modules have you worked with as a developer?

• What level of experience do you have developing solutions in ServiceNow ITOM?

• Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

• Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

• Do you hold any ServiceNow certifications? If Yes, Please list Below

• How soon are you able to start work?

Willingness to travel:

• 25% (required)

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

• Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

• Work across core ServiceNow modules including:

  • ITSM (essential)

  • HRSD (Human Resources Service Delivery)

  • Additional modules such as:

    • ITAM (IT Asset Management)

    • ITOM (IT Operations Management)

    • CSM (Customer Service Management)

    • FSM (Field Service Management)

    • GRC (Governance, Risk & Compliance)

    • SecOps (Security Operations)

    • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

    • App Engine / Custom Applications

• Collaborate with architects, developers, admins, and business stakeholders across workstreams

• Facilitate workshops and discovery sessions to define requirements and implementation approaches

• Ensure alignment with ServiceNow best practices, governance, and platform strategy

• Oversee testing, release planning, and go-live activities

• Drive adoption, process optimisation, and transition into BAU support models

• Provide clear and structured programme reporting to senior stakeholders

Experience Required

• Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

• Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

• Experience across multiple ServiceNow modules (not limited to ITSM)

• Solid understanding of enterprise service management and digital workflows

• Experience working in enterprise or consultancy-led delivery environments

• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

• Hands-on or delivery exposure to:

  • ITAM and/or ITOM

  • HRSD

  • CSM or customer-facing workflows

• Experience delivering multi-module or platform-wide ServiceNow transformations

• Exposure to global or complex enterprise programmes

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

• Strong programme governance and delivery management expertise

• Ability to operate across both functional and technical ServiceNow teams

• Excellent workshop facilitation and stakeholder engagement skills

• Structured, organised, and outcome-driven mindset

• Ability to manage multiple workstreams and priorities simultaneously

Why This Role

• Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

• Exposure to a wide range of ServiceNow modules and business domains

• Flexibility in working model with hybrid/remote options

• Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

• How many end-to-end ServiceNow projects have you delivered?

• Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

• Do you hold any ServiceNow certifications? If yes, please specify

• What is your earliest availability to start?

Technical Lead – eCommerce & Licensing Monetization | $121K–$190K + Bonus & Stock | Hybrid CO or DE

Technical Lead – eCommerce Licensing Monetization

📍 Locations: Colorado Springs, CO or Wilmington, DE (Hybrid: 3 days onsite – Tue, Wed, Thu / 2 days remote – Mon, Fri)
💼 Employment Type: Full-time
💵 Compensation: $121,600 – $190,000 per year (plus bonus, stock eligibility, and full benefits)

About the Role

Are you passionate about solving complex challenges at the intersection of software licensing, eCommerce, and enterprise systems? This is an exciting opportunity to lead the design and implementation of scalable solutions that drive how software is licensed, monetized, and delivered across SaaS, subscription, and on-premise platforms.

As a Technical Lead, you’ll collaborate with product, enterprise architecture, and IT teams to ensure strategies align with business goals, while mentoring development teams and championing best practices.

Key Responsibilities

• Lead the design and implementation of software licensing and entitlement solutions for SaaS, subscription, and on-premise products.

• Act as the technical authority for license monetization systems, ensuring compliance with enterprise architecture, security, and integration standards.

• Partner with product teams, architects, and IT stakeholders to align licensing and entitlement strategies with business objectives.

• Drive end-to-end integration with ERP systems and customer-facing eCommerce platforms.

• Translate business requirements into technical architectures and detailed solution designs.

• Mentor development teams, promote engineering excellence, and ensure consistency in solution delivery.

• Communicate technical concepts effectively to both technical and non-technical stakeholders.

Qualifications

Required:

• Bachelor’s degree in Computer Science or related field (or equivalent experience).

• 8+ years’ strong foundation in computer science principles, data structures, and algorithms.

• 3+ years’ backend development experience with JavaScript/TypeScript (Node.js); Angular experience is a plus.

• 3+ years’ experience with AWS services (API Gateway, IAM, S3, caching).

• 2+ years in a technical lead role guiding medium to large development teams.

• Expertise in software licensing models, entitlement systems, and eCommerce integrations.

• Familiarity with Agile/Scrum methodologies.

• Strong stakeholder management, communication, and documentation skills.

Nice to Have:

• Experience designing API integrations for enterprise platforms.

• Exposure to frontend frameworks (Angular, React).

• Background in healthcare or SaaS-related industries.

Skills & Certifications

• Agile / Scrum

• Software Licensing & Entitlement Systems

• AWS

• Node.js

• eCommerce Platforms

• API Integration

• Enterprise Systems

Compensation & Benefits

💵 Salary Range: $121,600 – $190,000 per year (based on location, skills, and experience)
🎯 Bonus Eligible: Yes
📈 Stock Options: Yes
🩺 Benefits: Comprehensive package including healthcare, retirement plans, paid time off, and more

👉 Ready to lead the future of software licensing and eCommerce monetization?
Apply now and help shape scalable, secure, and impactful solutions that drive business growth.