IT MANAGEMENT

Network Manager, WAN/LAN/VLAN/VOIP - London, Green Park - £60,000 - £65,000 - PERMANENT

Network Manager
Reports to: IT Operations Manaager
Location: London (Green Park)
£60,000 - £65,000 + Excellent Benefits Package

Overview:
The IT & Telecoms team support in excess of 1,000 computers and 2,000 users across 25 prestige sites, 7 days a week. The IT Operations team design, implement and manage all the IT services on the internal network. The network is used by significant stakeholders and VIP Level people as well as everyday users. In addition the IT Operations team design, implement and maintain a number of other networks including private networks.

 

About the role:

The Network Manager reports to the Head of IT Operations and is responsible for supporting the maintenance and evolution of the enterprise network and voice infrastructure.

The post holder will manage the Network function and work closely with the rest of the IT Operations team, and other IT staff, to ensure the highest degree of functionality and reliability to all enterprise services.

The job holder has line management responsibility for the Network Engineer and Network Analyst (Apprenticeship). Working with the IT team, the post-holder will be expected to work with and supervise 3rd party contractors and suppliers and to liaise with other government departments in matters of security.

The post holder will manage a budget of £** and work with the Head of IT Operations to forecast the budget.

 

The post holder will be expected to work on their own initiative and be responsible for making decisions covering their day-to-day tasks using good judgement. Any strategic decisions or changes with a high impact will be referred to the Head of IT Operations.

 

The standard working pattern is full time Monday to Friday. However, given the nature of the post and the necessity for out of hour's maintenance, the post holder will be expected to work evenings and weekends as required and take part in the weekend on call rota.

 

The position is primarily based in London, Green Park however the post holder is responsible for the IT infrastructure at all prestige sites and is expected to travel when required.



Key Duties:

 

People Management

·           To lead and manage the Network function in the IT Operations Team, ensuring individuals and the team reach performance standards, and that development needs are identified and addressed.

·           Working with the rest of the IT management team to promote a working environment where staff are motivated and adaptable; and to ensure the development of a culture of collaboration, excellence and continuous improvement.

·           Recruit, train, and coach new employees. Communicating job expectations; setting objectives, organising training, planning workloads, monitoring and performance appraisals.

 

Network Management

1.       Network Security

·         IT Health Check: Implement security recommendations from annual IT health check

·         Implement and maintain network monitoring and intrusion detection solutions

2.       Network Infrastructure

·         LAN (Local Area Network)

o   Plan upgrades and design of the LAN (including installation of new hardware, commissioning new fibre optic links, and design considerations for future expansion).

o   Ensure that software and firmware is regularly updated on network devices.

·         WAN (Wide Area Network) and VPN (Virtual Private Network)

o   Support and monitoring of WAN and VPN connectivity.

o   Design and implementation of new remote installations.

o   Ensure quality of service to control network traffic to remote residences.

·         RAS (Remote Access Service)

o   Configuration of firewalls and SSL gateway.

·         NAC (Network Access Control)

o   Enforce network security through policy based NAC.

o   Develop NAC usage to support VLAN assignment of network devices.

·         Cabling work

o   Specifying and prioritising new cabling work.

o   On-going work to build resilience into the network infrastructure.

·         Wi-Fi and IPTV networks

o   Installation, maintenance and support of stand-alone and wireless networks.Ensure firewalls are correctly configured and monitored.

o   Configure, operate and diagnose faults in the IPTV system.

·         Commercial and Retail Systems

o   Support and monitor 3rd party networks which support the retail and ticketing systems.

3.       Maintenance and Out of Hours working

·         The role requires carrying out regular system maintenance and upgrades which can only be done outside of normal hours.

·         Fixing of network faults and providing technical leadership. The post holder will identify and eliminate single points of failure everywhere it is cost-effective to do so.

4.       Maximises network performance through monitoring, troubleshooting problems and outages, planning and scheduling upgrades.

5.       Ensure the High Availability of Back Office Systems

·         Work closely with the other members of the IT Operations Team to ensure a high availability of all network resources and back office systems.

·         Monitor network availability and produce monthly reports

6.       Technical Training and Documentation

·         Ensure all team members have suitable training plans and objectives to maintain up to date industry knowledge of network solutions.

·         Ensure technical processes are clearly documented

·         Create and maintain appropriate network documentation and diagrams

·         QA and Sign off documents created by Network Engineers and Network Analysts

·         Maintain appropriate management and technical qualifications

·         Mentor and train IT Operations team members to support their development

7.       Service Delivery

·         Produce, manage and deliver service improvement plans

·         Deliver Network services within defined SLA, OLA and KPI’s

·         Manage escalated Incidents and Problems in line with ITIL best practice

·         Change Advisory Board approver

·         Ensure all team members have suitable training plans and objectives to maintain up to date industry knowledge of network solutions.

8.       IT Business Continuity

·         Ensure all network systems are implemented in accordance with the IT Business Continuity Plan

·         Participate in test exercises of the IT Business Continuity Plan.

 

Supplier Management

·         Point of contact for key suppliers and responsible for building and maintaining relationships with other suitable strategic partners.

·         Management of the implementation, upgrade and on-going supplier support of the data network.

·         Responsible for contract negotiations, system changes, issue resolution, and budget control.


Project and budget management

·         To be involved in the planning, design and delivery of all projects that involve IT Networking including being the subject matter expert for advice to Palace Reservicing, Future Programme and all Property projects that involve IT networks.

·         To be involved in the preparation of annual budgets for all IT Network projects, and to regularly benchmark IT hardware and services from a range of IT suppliers to ensuring the internal users receives excellent service and competitive prices.

 

Key Requirements:

·           Educated to degree level or equivalent in a computer related discipline with comprehensive experience of managing up to date networking infrastructures and ideally Cisco CCNP certified.

·           A strong leader and people manager, able to manage the performance and career development of team members, whilst embedding a positive culture of engagement, recognition and high performance.

·           Experience of budget and project management within an IT environment.

·           Initiative, self-motivated, forward thinking and able to make well considered decisions.

·           Highly credible with strong interpersonal and communication skills, a naturally collaborative style, with the ability to develop trusting and influential relationships with a wide range of internal and external stakeholders.

·           Resilient, agile and driven, able to manage the day-to-day detail whilst implementing improvements and supporting wider team objectives. Excellent planning skills and the ability to effectively organise a varied and reactive workload

·           Politically astute, able to navigate relationships and quickly grasp the environment in which the users operates.

·           Strong negotiating and influencing skills and able to deal efficiently and diplomatically with a variety of situations including technical issues as they arise.

·           An enquiring mind with the intellectual rigour to grasp relevant issues, understand complexity and risk quickly and develop appropriate solutions and improvements in order to improve delivery.

·           Skilled at report writing and able to communicate complex information to non-specialists. Proactive in maintaining up-to-date industry knowledge

·           Ideally qualified in ITIL v3 Foundation and PRINCE2 Registered Practitioner.

Ideally experienced in some or all of the following:

·         Network security and design experience

·         Working with VPNs, Firewalls and Network Security

·         Cisco and Juniper devices

·         Switching and routing

·         WAN / LAN Routing

·         Working with wireless networks

·         Network monitoring

·         Voice over IP

·         Network Access Control

·         Virtualisation and Cloud

·         Storage Area Networks, iSCSI and FC management

 

IT Manager, Windows, Networking, VOIP - London - £50,000 - £70,000

IT Manager, Windows, Networking, VOIP
London
£50,000 - £70,000

About the role:

Our client are a leading food entrepreneur business, bringing food packages to millions across the UK. Food and tech is at the heart of what they do. Using industry-leading technology, they’ve connected over 6 million people to delicious food so far. By 2025 they’ll have delivered 400 million delicious meals to dinner tables across the country... and we’re only just getting started.

The Job

To support our continued growth, they’re looking for an experienced and hugely talented IT Manager to lead the continued evolution of our IT systems and ensure that our technology is supporting the business as it scales.

As an IT Manager, you’ll be responsible for all the hardware and software that the team uses on a daily basis to do their jobs effectively, ranging from laptops, VOIP systems to software tools such as G Suite, Slack and Confluence. You’ll be working closely with the Head of Operational Systems, CTO and wider team to help shape the future IT systems and processes internally.

Key Responsibilities:

 

Powering the business through technology innovation – You will also take ownership over the technology our teams use on a day to day basis. From email to laptops to collaboration software we want to make sure our people have the best and most secure tools to do their job.

Supporting the team - Making sure users have the access, tools, and skills they require to do their jobs you will be the go to person for technology queries.

Ensuring we are working securely - Making sure that our data is safe, that our hardware is configured correctly, the correct processes are in place and working with the wider team to make sure we are following security best practices.

REQUIREMENTS

·         Proven track record managing IT services across multiple sites in a fast growing environment

·         CCNA certified or above networking skills

·         Experience managing firewalls, switches, WiFi & VOIP equipment

·         Experience and good knowledge of Azure and AWS

·         Awareness of compliance standards, including PCI-DSS and GDPR

·         Experience driving IT support resolutions across multiple sites

·         Experience managing IT vendors

·         Experience managing the security of hardware, networks and data

·         Establish and maintain relationships with key stakeholders

·         An excellent communicator

·         A committed leader and team member to support and drive projects across the business

 

Our Culture:

 

You’re a confident self-starter, able to juggle multiple projects in a dynamic, exciting and entrepreneurial environment. You’re inventive, a problem-solver with an eagle eye for detail. You’ll consistently go the extra mile to apply and achieve a high standard across everything you do.

Dream - Today’s good is tomorrow’s mediocre. We’re always looking for ways to improve the company, our team and ourselves.

Deliver - We understand where we can add the most value and obsess about making improvements every day.

Care - We can only achieve big things by working collaboratively. We respect different people’s skills, experience and points of view. We work as one team.

 

They are hugely committed to equality of opportunity in all areas of their business.  Currently employing over 20 nationalities and think it's deeply important to have all genders represented in all functions and levels. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of age, disability, gender, pregnancy and maternity, marital status, race, religion or sexual orientation. We know, based on research, that some people are less likely to apply for this role. Please consider the above bullet points as guidance (our perfect candidate may not meet 100% of them) and if you feel you would be suitable for this role then please get in touch.

BENEFITS

They also feel it’s massively important to hire adults and give them the freedom to get things done. We don't judge your performance by hours at your desk, but by the impact you have. While our office hours are 9am to 6pm, as long as people attend the morning stand-up for their squads the hours are flexible around this. Our only requirement is that you follow our ownership principles and Put the company First. Flexible working is widely practiced, but we are not a remote company and the majority of the time should be based in our Shepherd's Bush office.

 

·         Holidays - 25 days of holiday (plus bank holidays) increasing by a day each year up to 30 days

·         Option to buy additional days of annual leave up to a total of 30 days

·         Discounted Food boxes - 40% staff discount on Food boxes and 25% for your family and friends plus your first box free

·         Healthcare via Babylon Health

·         Access to the Inhouse Academy training courses

·         Gym Membership

·         Cycle to work scheme

·         Pension

·         Quarterly team socials and mixed team events

·         Coffee/ Tea, fruit and ice cream provided every single day to keep you fresh

·         Friday socials - Wine, beer and soft-drinks

 

Scrum Master, London, £45,000 - £55,000

Scrum Master, London
£45,000 - £55,000

 

The Role

 

You are a servant leader. You optimise agile delivery in your sleep. You have experience as a project manager, scrum master, agile coach or a delivery manager. You care about the team far more than your job title. You know that a happy team is one with a sense of purpose, mastery and autonomy. You recognise that a successful company is one that delivers value predictably and often. You know there’s no silver bullet and no master framework. You’ve taken scrum and kanban around the block pushing them beyond their prescriptive limits and figured out how to tune agile methodologies to optimise the environment you’re working in.

 

We are an ambitious and talented team from a wide range of backgrounds. We leverage new technologies to help retailers drastically improve their profitability. We're developing powerful products that rely on huge data sets and smart analytics created by experienced engineers and data scientists.

 

We’re looking for someone who’s excited about implementing a development methodology from the ground up. Who can confidently design an agile project, selecting the best methodology for the job. Someone who can coach their colleagues in best-practice agile techniques. Who relishes discussion and recognises that different products require different approaches. Who recognises great delivery cannot be held back by dogma or ego.

 

You will work with our Head of Product to bring structure, predictability and accountability to our delivery process. As we scale you will ensure that no one is idle and everyone is comfortable. Day-to-day you’ll work with engineers and data scientists to unblock work and smash through milestones. You’ll make progress highly visible and ensure everyone communicates.

 

 

Requirements

 

·         Experience managing technical projects with a strong track record of delivery.

·         Experience executing a range of agile methodologies (Scrum, Kanban, XP etc.)

·         Excellent verbal and written communication skills

 

 

Business Development Manager - €50,000 to €60,000 BASE (€110,000 to €130,000 OTE) AMSTERDAM

COMPANY DESCRIPTION

The company have a simple ambition – to be the leading data focused technology business in Europe. They help businesses to harness their data and use it to understand, model and predict business performance - delivering improved engagement, efficiency and profitability. The business has average annual growth of over 40% with a forecast turnover of £22m in 2018 and with plans to turnover £36m in 2022. They are the market leaders in the UK, in delivering Microsoft Azure based data platforms and theiir data science team is at the cutting edge of delivering machine and deep learning solutions.

With an enviable client base with established long-term client relationships across different sectors including household names such as Albert Heijn, BP, Premier Inn, Costa Coffee, Rolls Royce Selfridges and AIG. The company works with clients to help the enhance their use of data covering Advisory Services, Technical Solution Delivery and Managed Services. Their success in Europe means we are opening a new office in Amsterdam to be our European Headquarters and are looking for an experienced Business Development Manager to work with our European clients and help grow our European team.

 

Principal responsibilities will include:

•           Driving and enhancing an established pipeline of new business opportunities within both established and net new client environments.

•           Working closely with our chosen Data/Analytics vendors to build upon existing relationships and joint sales initiatives.

•           Engage with clients at CxO level to establish requirements and align them with the solution offerings whilst engendering trust, understanding and credibility.

•           Managing the enterprise solution sales cycle with tier one UK customers.

-          Qualifying opportunities and engaging with clients at the early stage to develop a strong understanding of the bid process and competitive landscape.

-          Leading the sales process from inception through to completion.

-          Defining the structure and content of bid-responses.  Including being an individual contributor of engaging bid content and presentations.

•           Leading client engagements from a commercial perspective including commercial negotiation and the commercial point of escalation.

 

BACKGROUND

You will be an experienced software & services sales professional with previous experience and demonstrable commercial success within the BI and Advanced Analytics marketplace.  Principal skills/experiences will include:

 

•           Drive the capability to lead the sales delivery and be accountable for delivering a personal sales target.

•           Demonstrable commercial experience within a software & services sales environment.

•           Strong commercial awareness and the ability to manage a negotiation of complex software and services deals. (£0.25m - £1m).

•           Understanding of the BI and Advanced Analytics marketplace and demonstrable experience of working with key vendors such as Microsoft/Oracle/SAAS/SAP etc.

•           Exceptional communication skills including comfort presenting at CxO level and the ability to lead the development of marketing collateral and bid content.

 

ADDITIONAL INFORMATION

•           Applications are only invited from candidates with the right to reside and work within the EU.

•           Salary Information: Basic salary ++++++ + significant benefits. Based on experience and track record.

 

 

 

Senior Delivery Manager - £88,000 - £98,000 + benefits - London

Location: OBS, London

Start Date: Immediate Start

Duration: Permanent  

Day Rate/Salary: £88,000 - £98,000 + benefits (depending on experience)
Grade:
Senior Manager

 

Our client is a leading European IT services organisation with 4,500 staff. Headquartered in London, Our client has offices in the UK (London), Germany (Frankfurt), Netherlands (Amsterdam), Denmark (Copenhagen), Romania (Bucharest, Cluj and Iasi), Moldova (Chisinau), Serbia (Belgrade), Bulgaria (Sofia), Macedonia (Skopje), USA (New York, Atlanta, New Jersey, and Seattle), Colombia (Bogota and Medellín) Argentina (Buenos Aires, Paraná and Rosario), Venezuela (Caracas) and Uruguay (Montevideo).

 

Supporting the full software lifecycle, we cover application development and management, testing, digital media, consulting services, infrastructure management and cloud services. Industry-focused verticals are led by professionals who speak our customers’ language, designing services for clients, complemented by world class delivery. Our solutions transform systems, platforms and processes for the world’s leading brands in Capital Markets, Banking, Payments, Insurance, Media, Retail and Telecommunications.

 

Description of Project

Taking over all responsibility for Our client’s delivery into a major Retail services client.

What will your role be?
 
To take full responsibility for the client relationships, expectation management, delivery and successful completion of complex projects, with significant business, political, or high-profile impact, and high-risk dependencies), to ensure that realistic project, quality, change control and risk management processes are maintained including revenue and cost forecasting. To appoint, monitor and control resources, revenue and capital costs against project budgets and manage expectations of all project, client and internal management stakeholders. You will be expected to fill client with a high level of confidence in our service capabilities and to contribute to the growth in the Retail domain generally.

Main Duties

 

·         Liaise with system owner in client on roadmap and delivery progress.

·         Responsible for providing aggregated progress information to the client.

·         Helping the delivery teams unblock issues in the client.

·         Facilitate, manage and maintain effective communication across teams and third parties.

 

Skills Required:

Essential:

·         Major systems delivery experience.

·         Experience of working with nearshore development teams.

·         Ability to be located to travel. 3Days/week at the client site in Kingston

·         Willingness to travel regularly to Romanian development centres.

·         10+ years of experience

·         Project management experience

·         Customer relationship experience

·         Knowledge or ideally experience of agile development

·         Good understanding of modern development quality practices 

·         Very good communication (and by this I don't mean just good English) and customer relationship skills this person will "sell" our ideas to the customer to get budgets and will have to present, justify, explain, be drilled for answers etc

·         "Business Experience" - clear understanding of how a large corporation works and how things are done in business; brilliant minds that don't understand corporations are not an option

·         Financial domain knowledge a plus

 

Soft Skills: 

 

·         Experience of delivering as a third party into a client.

·         Strong communication skills.

 

Offer and Benefits:

 

·         Opportunity to work in an international environment.

·         Career development opportunities.

 

Candidates will be required to complete full background screening before commencing, including UK Electoral Roll/Credit Check, Basic Disclosure Criminal Record Check and global sanction checks

Design Authority - London - £60,000 - £80,000

Design Authority                                                                                               

Location: OBS, London

Start Date: ASAP

Duration: Permanent

Salary: £60,000 - £80,000

Grade: Consultant / Senior Consultant  

 

 

Our client is a leading European IT solution services organisation with 4,700 staff. Headquartered in London, Our Client has offices in the UK (London), Europe and the Americas.

 

 

Supporting the full software lifecycle, we cover application development and management, testing, digital media, consulting services, infrastructure management and cloud services.

Industry-focused verticals are led by professionals who speak our customers’ language, designing services for clients, complemented by world class delivery. Our solutions transform systems, platforms and processes for the world’s leading brands in Capital Markets, Banking, Payments, Insurance, Media, Retail and Telecommunications.

 

Main duties: 

 

•       Provide the senior level pre-sales support required by the Account Group Unit (AGU) as it sells to its clients and prospective clients. 

•       Oversee and undertake assignments in the larger, more complex and more critical projects running within the AGU to assure delivery and implement technical strategy. 

•       Ensure that an AGU works in alignment with TEAM and provide the input to and feedback on TEAM to ensure that it meets the needs of the AGU.  

•       Oversee the technical quality of project delivery across the AGU, ensuring that Our Client’s quality management and review processes are working effectively. 

•       Run research and development proof-of-concept exercises for new techniques and technologies at project, AGU and group level. 

•       Coordinate and where applicable deliver technical training for their AGU. 

•       Be responsible for the shepherding and involvement of the AGU’s technical staff in Our Client practices. 

•       Contribute to the development of Our Client’s overall service and proposition portfolio by taking on capability development projects beyond their own AGU. 

•       Develop an external profile as a speaker, writer and influencer beyond the firm through conference speaking and attendance, community events and publishing. (Desirable)

•       Act as a leader, mentor and role model for the technical staff associated with the AGU.

 

Skills Required:  

•       Essential – Experience with Media, Publishing and Retail background.

•       Architect and Delivery focused at heart.

•       Deep and broad technical capability within their discipline, being widely recognised as a highly capable individual contributor in their specialisation. (.NET and Java, Cloud).

•       Leadership capabilities to lead, mentor and develop technical staff who are not their direct reports. 

•       Good appreciation of the technical content of all of Our Client’s service offer areas, meaning that (for example) a software developer should have a solid appreciation of other areas like user experience, data analytics, application management, infrastructure and testing as well as development. 

•       Communication skills that allow influence over a distributed group of high capability technical professionals, senior managers and clients. 

•       The ability and desire to learn new things quickly, often in a self-directed way, to allow the technical director to grow and keep pace with the industry and Our Client’s evolving service offer portfolio. 

•       Client facing skills that allow the technical director to confidently engage with clients, faceto-face or remotely, to represent Our Client’s capabilities and also work to resolve problems or concerns. 

 

 

 

Offer and Benefits: 

•       Opportunity to work in an international environment. 

•       Career development opportunities. 

•       Competitive salary package.  

 

Candidates will be required to complete full background screening before commencing employment, including UK Electoral Roll/Credit Check, Basic Disclosure Criminal Record Check and global sanction checks.

 

Technology Manager – Reading or London - £45,000 to £60,000

Our client believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership. We humanize technology. We are passionate experts who provide the investment management and credit communities with innovative, user-friendly products which help their businesses grow in over 50 countries.

We employ more than 1300 employees representing 40 nationalities spread throughout our offices in 14 countries. We believe in mobility, diversity & team work.

Our mission is to continue to find new ways to create and build flexible, mission critical software and services and to stay on the cutting edge of the financial software space.

JOIN THE MOVEMENT

We are transforming the financial services community which is in constant evolution. Like professional dancers we are experts in our field and are defining new pathways for financial services to serve the world. With our agility we make technology simple & accessible for our users. We all work together to achieve the best solutions for our clients.

Tell us what your ambitions are, we will choreograph your career and take it to the next level!

THE ROLE

The London IT team is looking to recruit a Manager, Corporate IT Northern Europe. The candidate will be an experienced, hands-on technical and team manager with experience of supporting technical infrastructure at an enterprise level whilst delivering effective and positive leadership to a small team. You will have a professional, “can-do” attitude whilst being willing to learn, adapt and contribute to a constantly changing environment to provide effective and timely, technical assistance to the internal user base.

You will have 5+ years, hands-on experience with enterprise level technologies along with 2+ years of leading small teams in a diverse and demanding technical environment. Experience of working with enterprise level software and hardware in a large, multi-site environment is a must.

 

RESPONSIBILITIES

This role includes the following responsibilities:

  • Be directly responsible for the successful delivery of IT for the Northern Europe region.

  • Be customer centric and passionate about providing the best possible service to internal users.

  • Be willing to adapt and learn new technologies to provide the most appropriate technical solutions to the internal users and business.

  • Be a leader with the ability to demonstrate a positive and supportive example to your team.

  • Work collaboratively with other regional managers, departments and teams to deliver technical solutions globally as well as regionally.

  • Be critical to the business, even if some tasks are trivial.

 

REQUIREMENTS

Application Knowledge:

  • Windows Server 2008 / 2008 R2 / 2012 / 2012 R2, 2016

  • Microsoft Exchange 2010/2016

  • Microsoft Lync 2013/Skype for Business 2015

  • Microsoft Office 2013/2016

  • Microsoft SQL Server

  • VMware Enterprise Edition

  • PowerShell

  • EMC/Pure SAN Infrastructure

  • HP Blade Compute Technology

  • HP Switching 1gb/10gb

  • Juniper Firewalls

Experience with Linux & EMC Networker, a plus. Knowledge of deploying Windows 7/8/10 workstations and software packages is essential as well as O/S and MS Office application support. A good understanding of Ethernet networking is required and the ability to troubleshoot complex network issues will be expected.

Academic Requirements

  • ITIL foundation required

  • Technical certificates are desirable.