ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

• Act as technical owner for ServiceNow engagements

• Lead and mentor a team of developers

• Assign development tasks and provide architectural guidance

• Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

• Lead requirements discovery sessions with stakeholders

• Design and implement complex ServiceNow solutions

• Architect workflows, case management, and automation across:

• CSM

• Financial Services Operations (FSO)

• Translate business requirements into scalable technical designs

• Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

• Build and customize:

• Complex workflows and workflow activities

• Business Rules, Client Scripts, UI Policies, UI Actions

• Script Includes, ACLs, Service Portal components

• Integrate third-party systems using:

• REST

• SOAP

• Scripted APIs

• Flow Designer / Integration Hub

• Manage deployments via Update Sets

• Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

• Monitor ServiceNow health, usage, and compliance

• Lead production support and issue resolution

• Coordinate production and sub-production releases

• Support regression testing and upgrade remediation

• Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

• Participate in blueprinting workshops

• Assist in project estimation

• Lead knowledge transfer sessions

• Contribute to Center of Excellence (COE) standards

• Support continuous improvement of development best practices

• Lead internal training workshops

Required Qualifications

• 10–15+ years of overall IT experience

• Strong experience in ServiceNow Development

• Extensive experience in:

• Customer Service Management (CSM)

• Financial Services Operations (FSO)

• Proven experience leading client-facing technical projects

• Strong hands-on scripting experience (JavaScript within ServiceNow)

• Experience deploying code across lower and production environments

• Experience with integrations and API development

• Excellent communication and stakeholder engagement skills

Certifications (Required)

• ServiceNow Certified System Administrator (CSA)

• At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

• Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

• Case management implementations supporting:

• Dispute Management

• Fraud Claims Processing

• Client Onboarding

• Loan Operations

• Card Operations

• Treasury Operations

• Greenfield implementation of a ServiceNow module

• Experience coordinating platform upgrades and cloning

• Strong understanding of ServiceNow best practices

Ideal Candidate Profile

• Architect-level thinker with hands-on capability

• Strong leadership presence in client-facing environments

• Experience operating in financial services or commercial banking

• Structured, detail-oriented, and delivery-focused

• Comfortable leading distributed teams in agile environments

• Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

1. Total years of ServiceNow development experience

2. Total years of CSM experience

3. Total years of FSO experience

4. Total years operating in an Architect capacity

Compensation & Benefits

• 💰 Base Salary: $150,000 – $170,000

• Bonus eligible

• Full benefits package

• Remote flexibility

• Long-term career growth within enterprise-scale transformation programs

DevOps / AWS / Python Engineer – Top Secret Clearance | Multiple U.S. Locations

DevOps / AWS / Python Engineer (Mid–Senior) – Top Secret Clearance Required

📍 Locations (Onsite):

• Gaithersburg, MD

• St. Louis, MO

• Alexandria, VA

• Chantilly, VA

🏢 Work Model: 100% Onsite
💼 Employment Type: Full-Time
💰 Salary Range: $100,000 – $180,000
🔐 Clearance: Active Top Secret (SCI required post-hire; CI Poly willingness)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available

About the Role

This is a hands-on DevOps / Cloud Engineering role supporting the development, deployment, automation, and sustainment of mission-critical systems in a highly secure environment. You’ll work closely with development teams to modernize workflows, automate manual processes, and operate scalable AWS-based solutions using DevSecOps best practices.

This role is ideal for engineers with strong Python + AWS + GitLab CI/CD experience who enjoy operating at the intersection of infrastructure, automation, and secure software delivery.

Key Responsibilities

• Automate manual operational and deployment processes

• Develop Windows automation using Python and/or PowerShell

• Support deployment of microservices via DevSecOps pipelines in Windows & Linux environments

• Develop, update, and maintain GitLab CI/CD pipelines

• Configure, troubleshoot, and deploy Docker containers

• Review source code in Git and produce supporting engineering documentation

• Support developer deployments and testing activities

• Provide technical guidance across microservices and platform capabilities

• Create and maintain DevOps documentation

• Perform security remediation based on vulnerability scan results

Required Qualifications

• Active Top Secret Security Clearance with ability to obtain SCI post-hire

• CompTIA Security+ CE (or equivalent DoD 8570 IAT Level II certification)

• U.S. Citizenship required

• Bachelor’s degree with 4+ years of relevant experience
  (or Master’s degree with 2+ years)

• 2–3 years of experience with Kubernetes (OpenShift or EKS preferred)

• 2–3 years of experience with Docker containers

• Strong scripting skills in Python and/or PowerShell

• Experience administering both Windows and Linux systems

• Experience with AWS services (CloudFormation, S3, ECS, Lambda, API Gateway, autoscaling)

• Experience with GitLab CI/CD, including scripting and troubleshooting

• Understanding of DevSecOps methodologies and workflows

• Familiarity with CI/CD pipeline development and sustainment

• Experience supporting development testing in cloud environments

• Strong communication, organization, and collaboration skills

Preferred / Nice-to-Have Skills

• AWS certifications (DevOps Engineer, Solutions Architect, etc.)

• Linux certifications

• Experience with AWS Lambda, ECS, and serverless architectures

• Experience with ArcGIS or geospatial technologies

• Familiarity with collaboration tools (Jira, Confluence, RocketChat)

Key Focus Areas for Screening

When evaluating candidates, the strongest profiles will demonstrate:

• Python scripting experience (ideally with AWS automation using Boto3)

• Hands-on experience with GitLab CI/CD and best practices

• Solid working knowledge of AWS services and architectures

Ideal Candidate

• Security+ certified and clearance-ready

• Strong DevOps engineer with a cloud-first mindset

• Comfortable automating, deploying, and securing AWS-based systems

• Confident working in classified, mission-driven environments

• Detail-oriented, proactive, and collaborative

Additional Details

• Security Clearance Required: Yes

• Visa Sponsorship: Not available

• Travel: None

• Benefits: Full benefits package included

Senior DevOps Engineer – Azure, CI/CD & Infrastructure as Code | Vienna

Senior DevOps Engineer (f/m/d)

📍 Location: Vienna, Austria
🏢 Work Model: Hybrid – Minimum 3 days onsite, flexible home office options
💼 Employment Type: Full-Time
💰 Salary: From €60,000+ annually (depending on experience)
✈️ Travel: None expected
🎓 Education: Bachelor’s Degree in Computer Science, Software Engineering, or related field preferred

Role Overview

We are seeking a Senior DevOps Engineer (f/m/d) to design, implement, and maintain scalable infrastructure and automated deployment pipelines for modern healthcare technology platforms.

In this role, you will play a key part in improving the reliability, scalability, and security of the software delivery lifecycle, working closely with engineering teams to enable faster, safer releases through automation and DevOps best practices.

This is an opportunity to contribute to cutting-edge medical technology solutions while helping shape DevOps culture and engineering standards across the organization.

Key Responsibilities

CI/CD & Automation

• Design, build, and maintain scalable and secure CI/CD pipelines

• Implement automated build and deployment processes

• Support continuous integration and continuous delivery best practices

Cloud Infrastructure

• Develop and manage Infrastructure as Code (IaC) using tools such as:

• Terraform

• HashiCorp Packer

• Ansible

• Design and maintain secure Azure cloud environments

• Provision and manage cloud infrastructure resources

DevOps Enablement

• Collaborate with development teams to implement automated development workflows

• Coach teams on DevOps principles and best practices

• Mentor engineers on DevOps architecture and automation strategies

Security & Compliance

• Integrate security practices into the CI/CD pipeline including:

• Code signing

• Static code analysis

• Security testing

• Ensure build pipelines align with modern DevSecOps practices

Monitoring & Reliability

• Implement monitoring and observability tools

• Support system stability, performance, and incident response processes

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field

• Minimum 5+ years of experience in DevOps, cloud infrastructure, or software development

• Strong experience working with Azure cloud environments

• Hands-on experience with CI/CD platforms such as:

• GitHub / GitHub Actions

• Azure DevOps

• Jenkins or similar tools

• Experience working with DevOps automation tools including:

• Terraform

• Ansible

• HashiCorp Packer

• Experience with monitoring and automation tools such as:

• Snyk

• Sonar

• New Relic

• Strong communication skills and ability to work across engineering teams

• Fluent English

Nice to Have

• Experience with test automation tools (e.g., Ranorex, Playwright)

• Azure Cloud Administrator certification

• German language skills

• Experience with network administration and monitoring tools

Work Environment

• Modern office located in Vienna’s Millennium Tower

• Excellent public transport connectivity

• Flexible working hours

• Hybrid work model with home office flexibility

Benefits & Perks

• Flexible working arrangements

• Employee stock ownership program

• Social benefits and wellbeing initiatives

• Complimentary office amenities

• Childcare support options

• Collaborative engineering culture focused on innovation

Ideal Candidate

The ideal candidate is a hands-on DevOps engineer who:

• Has strong experience designing CI/CD pipelines and cloud infrastructure

• Understands DevOps culture and continuous improvement

• Can guide development teams toward automation and DevSecOps practices

• Is comfortable mentoring engineers and driving engineering standards

• Thrives in collaborative, cross-functional environments

ServiceNow Developer – ITSM / Platform Development | Abu Dhabi

Job Title: ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.

We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.

Role Summary

The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.

This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.

Key Responsibilities

• Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.

• Build workflows, business rules, client scripts, UI policies, forms, and catalog items.

• Support integrations using REST, SOAP, and MID Servers.

• Assist with CMDB configuration and data management where required.

• Participate in testing, defect resolution, and deployment activities.

• Support platform upgrades and ongoing enhancements.

• Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.

• Produce clear technical documentation and configuration notes.

Experience Required

• 2–5+ years of hands-on ServiceNow development experience.

• Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).

• Experience working within at least one core ServiceNow module (ITSM preferred).

• Exposure to integrations and basic CMDB concepts.

• Experience working in Agile or structured delivery environments.

Skills & Capabilities

• Strong problem-solving and troubleshooting skills.

• Good understanding of ServiceNow development best practices.

• Ability to work collaboratively within delivery teams.

• Structured and quality-focused mindset.

• Willingness to learn and progress toward senior or specialist roles.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD) (desirable)

• ITIL Foundation (advantageous)

Why Join Kaptius

• Competitive, tax-free compensation.

• Exposure to enterprise-scale ServiceNow programmes.

• Clear career progression to Senior Developer, Technical Lead, or Architect.

• Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.

Lead ServiceNow ITAM Implementer – HAM & SAM Pro | Abu Dhabi

Job Title: Lead ITAM Implementer (HAM / SAM)

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.

We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.

Role Summary

The Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.

You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.

This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.

Key Responsibilities

• Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.

• Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.

• Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.

• Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.

• Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.

• Design and support integrations with procurement, finance, inventory, and vendor systems.

• Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.

• Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.

• Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.

• Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.

• Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.

Experience Required

• Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.

• Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.

• Practical experience with software licensing models, entitlement management, and compliance reporting.

• Experience working with Discovery, CMDB, and integrations to support accurate asset data.

• Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.

• Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.

• Familiarity with Agile delivery and ITIL-aligned service management practices.

Skills & Capabilities

• Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.

• Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.

• Solid understanding of CMDB data models, asset relationships, and discovery approaches.

• Ability to design practical, scalable solutions that balance process, data quality, and automation.

• Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.

• Confident workshop facilitator with a structured, consultative approach.

• Collaborative mindset with a focus on quality, consistency, and customer value.

Certifications

Required / Strongly Preferred

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – ITAM / HAM / SAM

Nice to Have

• Additional ServiceNow CIS certifications (ITSM, ITOM)

• ITIL certification

• Vendor licensing certifications or ITAM-related training

Why Join Kaptius

• Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.

• Work on complex, high-impact ITAM programmes with enterprise customers.

• Opportunity to act as a go-to ITAM specialist and influence delivery standards.

• Competitive, tax-free compensation aligned to specialist skill demand.

• Long-term career growth within a growing Middle East practice.

Senior ServiceNow Discovery & CMDB Implementer – ITOM | Abu Dhabi

Job Title: Senior Discovery & CMDB Implementer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. As part of our UAE expansion, we are strengthening our ITOM and CMDB capability to support complex customer environments.

We are looking for a highly capable Senior Discovery & CMDB Implementer to lead the design, configuration, and optimisation of ServiceNow Discovery and CMDB solutions for large enterprise clients.

Role Summary

The Senior Discovery & CMDB Implementer will take ownership of ServiceNow Discovery, Service Mapping, and CMDB governance, ensuring accurate configuration data, strong data integrity, and alignment with CSDM best practice.

You will work closely with architects, ITOM consultants, infrastructure teams, and business stakeholders to design scalable CMDB models, improve data quality, and enable reliable impact analysis and operational visibility.

This is a hands-on, delivery-focused role suited to someone who combines strong technical capability with structured governance and stakeholder engagement.

Key Responsibilities

• Lead implementation and optimisation of ServiceNow Discovery and Service Mapping.

• Design and maintain a scalable, CSDM-aligned CMDB data model.

• Configure Discovery schedules, patterns, probes, sensors, and MID Servers.

• Ensure high CMDB data quality, including CI classification, relationships, and lifecycle integrity.

• Perform CMDB health assessments and implement remediation strategies.

• Integrate ServiceNow with monitoring, cloud, and infrastructure systems.

• Collaborate with infrastructure and operations teams to validate discovered data.

• Support ITOM capabilities including Event Management and Operational Intelligence.

• Provide technical documentation and knowledge transfer to internal teams.

• Contribute to governance forums and best-practice standards.

Experience Required

• Strong hands-on experience implementing ServiceNow Discovery and CMDB in enterprise environments.

• Proven experience working with CSDM frameworks and CI governance.

• Experience configuring MID Servers, sensors, patterns, and integrations.

• Exposure to hybrid and multi-cloud environments (Azure, AWS, on-prem).

• Experience working in consulting or partner-led delivery environments.

• Ability to lead workshops and engage technical stakeholders confidently.

Skills & Capabilities

• Deep understanding of CMDB architecture, relationships, and reconciliation logic (IRE).

• Strong technical troubleshooting and performance optimisation skills.

• Solid understanding of integration technologies (REST, web services).

• Strong analytical mindset with a focus on data quality and governance.

• Clear communication skills, able to explain technical concepts to non-technical audiences.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – Discovery / ITOM

• ITIL certification (advantageous)

Why Join Kaptius

• Work on complex, high-value enterprise programmes in Abu Dhabi.

• Join a growing ServiceNow practice in the Middle East.

• Competitive, tax-free compensation.

• Opportunity to grow into ITOM Architect or Platform Architect roles.

ServiceNow Business Process Analyst – ITSM / Digital Transformation | Abu Dhabi

Job Title: ServiceNow Business Process Analyst

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.

As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.

Role Summary

The ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.

This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.

Key Responsibilities

• Lead requirements gathering and process discovery workshops with business and IT stakeholders.

• Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.

• Translate business needs into functional requirements, user stories, and acceptance criteria.

• Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.

• Support solution design reviews, validating that configurations meet business outcomes.

• Lead or support UAT planning, execution, and defect management.

• Assist with change management and adoption activities, including documentation and knowledge transfer.

• Contribute to process governance, standards, and continuous improvement initiatives.

• Support pre-sales and discovery activities where functional input is required.

Experience Required

• Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.

• Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).

• Strong background in process analysis, requirements definition, and stakeholder engagement.

• Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.

• Familiarity with Agile delivery and ITIL-aligned service management practices.

• Experience supporting UAT and post-go-live adoption activities.

Skills & Capabilities

• Strong understanding of ServiceNow functional capabilities and how they support business processes.

• Excellent workshop facilitation and communication skills.

• Ability to translate complex business requirements into clear, structured documentation.

• Comfortable working with senior stakeholders and cross-functional delivery teams.

• Analytical, detail-oriented, and outcome-focused mindset.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• ITIL or Agile certifications (advantageous but not mandatory)

Why Join Kaptius

• Join a growing ServiceNow Partner with a strong Middle East presence.

• Work on high-impact enterprise and public sector programmes.

• Competitive, tax-free compensation aligned to experience.

• Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.

Senior ServiceNow Developer – Enterprise Platform Engineering | Abu Dhabi

Job Title: Senior ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering complex digital transformation programmes across the Middle East. As we expand our UAE practice, we are strengthening our engineering capability to support enterprise-scale ServiceNow implementations.

We are looking for an experienced Senior ServiceNow Developer who combines strong technical expertise with delivery leadership and the ability to build scalable, high-quality platform solutions.

Role Summary

The Senior ServiceNow Developer will design, configure, and develop solutions across the ServiceNow platform, ensuring implementations are secure, scalable, and aligned to best practice.

You will work closely with architects, business analysts, and client stakeholders to translate functional requirements into robust technical solutions. This role also provides technical guidance to junior developers and supports code quality and governance across projects.

This is a hands-on role suited to someone comfortable working across multiple modules and complex enterprise integrations.

Key Responsibilities

• Design and develop solutions across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HRSD, and custom applications.

• Configure workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.

• Develop and maintain custom scoped applications and reusable components.

• Build and support integrations using REST, SOAP, and MID Server architecture.

• Participate in code reviews, design reviews, and technical governance forums.

• Collaborate with architects and BAs to validate solution feasibility and scalability.

• Troubleshoot complex platform issues and optimise performance.

• Support upgrades, patching, and platform enhancements.

• Mentor junior developers and contribute to knowledge sharing within the team.

Experience Required

• Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

• Proven experience delivering across multiple ServiceNow modules.

• Strong scripting experience (JavaScript, Glide APIs, Flow Designer).

• Experience with integrations and external system connectivity.

• Exposure to ITOM, CMDB, or ITAM implementations is highly desirable.

• Experience working in Agile delivery environments.

Skills & Capabilities

• Deep understanding of ServiceNow configuration and development best practices.

• Ability to design scalable, supportable technical solutions.

• Strong troubleshooting and analytical skills.

• Good communication skills and ability to work directly with stakeholders.

• Structured, quality-focused approach to development.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Relevant CIS certifications (ITSM, ITOM, ITAM, etc.)

• ITIL certification (advantageous)

Why Join Kaptius

• Work on complex, enterprise-scale ServiceNow programmes in Abu Dhabi.

• Competitive, tax-free compensation.

• Clear progression into Technical Lead or Architect roles.

• Join a growing, high-performing ServiceNow practice in the Middle East.

Senior DevOps / Linux Systems Engineer – Top Secret Clearance (Onsite, St. Louis MO)

DevOps / Linux Systems Engineer (Senior) – Top Secret Clearance Required

📍 Location: St. Louis, Missouri (Onsite Only)
🏢 Work Model: 100% Onsite
💼 Employment Type: Full-Time
💰 Salary Range: $100,000 – $180,000
🔐 Clearance: Top Secret (CI Poly required upon hire)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available

About the Role

This is a mission-critical DevOps / Linux Systems Engineering role supporting highly secure, operational cloud and on-premise geospatial systems. You’ll take a technical leadership position within a mission operations team responsible for sustaining and evolving classified environments used by government stakeholders.

This role is ideal for an experienced Linux-focused DevOps Engineer who thrives in secure, high-stakes environments and enjoys owning system reliability, automation, security hardening, and operational excellence.

What You’ll Be Doing

• Lead system changes, upgrades, and continuous improvements across secure on-prem and AWS environments

• Serve as a technical escalation point, working directly with government and contractor stakeholders

• Proactively monitor system health and perform advanced diagnostics and remediation

• Deploy security patches, STIGs, and bug fixes across test and production environments

• Build, manage, and automate AWS-based Linux systems

• Maintain and update critical databases and operational datasets

• Author and maintain operational documentation, SOPs, and troubleshooting guides

• Respond to security findings and compliance reports with speed and precision

Required Qualifications

• Active Top Secret Clearance with willingness to sit for a CI Polygraph

• CompTIA Security+ (or equivalent DoD 8570 certification)

• Bachelor’s degree with 8–12 years relevant experience
  (or Master’s with 6–10 years)

• Advanced Linux administration experience (RHEL 7+)

• Strong AWS / cloud automation experience (must-have)

• Hands-on experience building, patching, and STIG’ing Linux servers

• Experience with Windows Server administration

• Strong troubleshooting, analytical, and documentation skills

• Excellent written and verbal communication skills

Highly Desired Skills

• Ansible playbooks and infrastructure automation

• AWS automation tooling and scripting

• Experience with:

• ArcGIS / ESRI deployments

• RDS and SQL technologies

• Apache NiFi

• Python (including ML-related workflows)

• Tomcat

• Familiarity with IC cloud architecture methodologies

• Team collaboration tools (Jira, Confluence, RocketChat)

• AWS Certifications (Solutions Architect, Developer, etc.)

Ideal Candidate

• Senior-level Linux Systems Engineer with strong DevOps instincts

• Proven experience automating AWS infrastructure in secure environments

• Comfortable owning system lifecycle: build → secure → operate → sustain

• Detail-oriented, proactive, and confident operating in classified settings

• Security+ certified and CI Poly-ready

Benefits & Perks

• 3 weeks paid time off

• 11 Federal holidays

• Medical, dental, vision coverage

• Short & long-term disability

• Life insurance & AD&D

• 401(k) with up to 4% match (immediate vesting)

• End-of-year profit sharing

• Relocation assistance

• Ongoing technical training & certifications

Additional Information

• Security Clearance Required: Yes

• Visa Sponsorship: Not available

• Travel: None

DevOps Engineer – Top Secret Clearance (Onsite, Huntsville AL)

DevOps Engineer (Top Secret Required)

💰 Salary: Up to $170,000
📍 Location: Huntsville, Alabama (100% Onsite)
🏢 Work Model: Fully Onsite
💼 Employment Type: Full-Time
🔐 Clearance: Active Top Secret (CI Poly required)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available (up to $10,000)

About the Role

We are seeking a DevOps Engineer to join a high-performing cyber team supporting a large SOC enterprise environment. This role is hands-on and mission-critical, focused on designing, deploying, operating, and securing DevSecOps infrastructure in a classified environment.

You’ll work across infrastructure, automation, and cybersecurity tooling—supporting everything from deployment and patching to troubleshooting complex interoperability issues.

Key Responsibilities

• Design, deploy, test, certify, and operate DevSecOps infrastructure tools

• Own operations and maintenance for multiple platform tools

• Deploy and configure services using Infrastructure as a Service (IaaS)

• Configure and manage Linux-based servers supporting dynamic applications

• Debug cluster-based computing architectures

• Use scripting or basic programming to solve operational issues

• Install, configure, and manage open-source monitoring tools

• Perform patching, upgrades, and sustainment activities

• Address system interoperability and operational stability issues

Required Qualifications

• Active Top Secret Security Clearance with willingness to sit for CI Poly

• Bachelor’s degree (BS or BA)

• 5+ years of DevOps-related experience

• Strong experience administering Linux-based environments

• Experience testing, deploying, maintaining, and administering cybersecurity infrastructure

• Experience developing or modifying applications or utility programs for cybersecurity use

• Comfortable operating in secure, enterprise SOC environments

Preferred Skills & Certifications

• Red Hat Certified Systems Administrator (RHCSA)

• AWS Certified Cloud Practitioner

• AWS Certified DevOps Engineer – Associate

• Experience with:

• Splunk

• Oracle / SQL-based platforms

• Python scripting

• Experience integrating third-party components and custom capabilities

• Proven ability to automate operations and maintenance tasks

• Strong troubleshooting and process-improvement mindset

Ideal Candidate Profile

• Holds an active Top Secret clearance

• Willing to complete a CI Polygraph

• Has hands-on DevOps experience in secure cyber environments

• Exposure to Splunk preferred

• Willing to relocate to Huntsville, AL

• Self-driven, technically curious, and operationally strong

Benefits

• 3 weeks Paid Time Off

• 2 weeks Holiday Pay

• Medical, Dental, and Vision Insurance

• Short--Term & Long-Term Disability

• Life Insurance & AD&D

• 401(k) with up to 4% match

• Relocation assistance available (up to $10,000)

Additional Details

• Security Clearance Required: Yes

• Visa Sponsorship: Not available

• Travel: None

DevOps / AWS / Python Engineer – Top Secret Clearance (Onsite, U.S.) - 4 Locations

DevOps / AWS / Python Engineer (Mid–Senior) – Top Secret Clearance Required

📍 Locations (Onsite):

• Gaithersburg, MD

• St. Louis, MO

• Alexandria, VA

• Chantilly, VA

🏢 Work Model: 100% Onsite
💼 Employment Type: Full-Time
💰 Salary Range: $100,000 – $180,000
🔐 Clearance: Active Top Secret (SCI required post-hire; CI Poly willingness)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available

About the Role

This is a hands-on DevOps / Cloud Engineering role supporting the development, deployment, automation, and sustainment of mission-critical systems in a highly secure environment. You’ll work closely with development teams to modernize workflows, automate manual processes, and operate scalable AWS-based solutions using DevSecOps best practices.

This role is ideal for engineers with strong Python + AWS + GitLab CI/CD experience who enjoy operating at the intersection of infrastructure, automation, and secure software delivery.

Key Responsibilities

• Automate manual operational and deployment processes

• Develop Windows automation using Python and/or PowerShell

• Support deployment of microservices via DevSecOps pipelines in Windows & Linux environments

• Develop, update, and maintain GitLab CI/CD pipelines

• Configure, troubleshoot, and deploy Docker containers

• Review source code in Git and produce supporting engineering documentation

• Support developer deployments and testing activities

• Provide technical guidance across microservices and platform capabilities

• Create and maintain DevOps documentation

• Perform security remediation based on vulnerability scan results

Required Qualifications

• Active Top Secret Security Clearance with ability to obtain SCI post-hire

• CompTIA Security+ CE (or equivalent DoD 8570 IAT Level II certification)

• U.S. Citizenship required

• Bachelor’s degree with 4+ years of relevant experience
  (or Master’s degree with 2+ years)

• 2–3 years of experience with Kubernetes (OpenShift or EKS preferred)

• 2–3 years of experience with Docker containers

• Strong scripting skills in Python and/or PowerShell

• Experience administering both Windows and Linux systems

• Experience with AWS services (CloudFormation, S3, ECS, Lambda, API Gateway, autoscaling)

• Experience with GitLab CI/CD, including scripting and troubleshooting

• Understanding of DevSecOps methodologies and workflows

• Familiarity with CI/CD pipeline development and sustainment

• Experience supporting development testing in cloud environments

• Strong communication, organization, and collaboration skills

Preferred / Nice-to-Have Skills

• AWS certifications (DevOps Engineer, Solutions Architect, etc.)

• Linux certifications

• Experience with AWS Lambda, ECS, and serverless architectures

• Experience with ArcGIS or geospatial technologies

• Familiarity with collaboration tools (Jira, Confluence, RocketChat)

Key Focus Areas for Screening

When evaluating candidates, the strongest profiles will demonstrate:

• Python scripting experience (ideally with AWS automation using Boto3)

• Hands-on experience with GitLab CI/CD and best practices

• Solid working knowledge of AWS services and architectures

Ideal Candidate

• Security+ certified and clearance-ready

• Strong DevOps engineer with a cloud-first mindset

• Comfortable automating, deploying, and securing AWS-based systems

• Confident working in classified, mission-driven environments

• Detail-oriented, proactive, and collaborative

Additional Details

• Security Clearance Required: Yes

• Visa Sponsorship: Not available

• Travel: None

• Benefits: Full benefits package included

Senior Salesforce Developer – Lightning Platform, Apex & Integrations (Hybrid Boston)

🚀 Salesforce Developer (Senior / Principal Level)

📍 Location: Boston, MA (Hybrid – 3 days onsite)
💼 Employment Type: Full-Time
🏢 Industry: Information Technology / Computer Software
🧑‍💻 Function: Salesforce Development / Programming
🛂 Visa Sponsorship: Not Available

🔍 About the Role

We are seeking an experienced Salesforce Developer to join a fast-growing, innovation-driven technology organization at the forefront of AI-enabled digital transformation. This role is ideal for a hands-on Salesforce professional who thrives in modern, agile environments and enjoys building scalable, high-quality solutions on the Salesforce Lightning Platform.

You’ll play a key role in designing, developing, and delivering Salesforce solutions while collaborating with cross-functional teams in a dynamic, enterprise environment.

🧭 Key Responsibilities

• Design, develop, test, and deliver high-quality Salesforce solutions

• Build and enhance applications on the Salesforce Lightning Platform

• Support and collaborate with cross-functional teams in a fast-paced environment

• Apply strong project management and organizational skills to meet delivery timelines

• Rapidly prototype solutions to address complex business challenges

• Contribute across the full development lifecycle using Agile methodologies

🛠️ Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, or equivalent (BE / BTech / MCA)

• Strong written and verbal communication skills

• Hands-on Salesforce development experience

⭐ Preferred Skills & Experience

• Strong experience with Salesforce Lightning Platform

• Experience with Salesforce Marketing Cloud and/or Sales Cloud

• Hands-on development with Apex, JavaScript, HTML, CSS

• Experience integrating Salesforce with third-party systems via REST APIs

• Strong knowledge of:

• Salesforce reports, dashboards, workflows

• SQL & SOQL

• Apex test classes and clean, maintainable code

• Familiarity with DevOps & CI/CD practices:

• Git, Salesforce DX (SFDX), CI/CD pipelines

• Experience working in regulated or enterprise environments (e.g., financial services preferred)

🧠 What Sets You Apart

• Comfortable owning end-to-end Salesforce development

• Strong problem-solver with a solution-first mindset

• Able to translate complex requirements into scalable technical solutions

• Collaborative, adaptable, and eager to learn new technologies

• Experienced working in Agile delivery environments

💰 Compensation & Benefits

• Base Salary: $100,000 – $110,000

• Benefits: Full benefits package

• Relocation Assistance: Possible for the ideal candidate

• Bonus: Not specified

• Work Model: Hybrid (3 days onsite in Boston)

📌 Role Snapshot

Category

Details

Title

Salesforce Developer

Location

Boston, MA

Work Model

Hybrid (3 days onsite)

Experience

7–10 years

Seniority

Mid-Senior

Clearance

Not required

Visa

No sponsorship

Salary

$100K – $110K

Travel

Occasional

ServiceNow Proposal & Solutions Specialist | Pre-Sales & RFP

ServiceNow Proposal & Solutions Specialist

Overview

Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.

The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).

Key Responsibilities

• Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements

• Translate complex client requirements into clear, persuasive, and structured proposal content

• Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions

• Articulate value propositions, implementation approaches, timelines, and pricing structures

• Ensure proposals align with Kaptius’ brand, tone, and quality standards

• Maintain and improve reusable proposal content, templates, and case studies

• Manage deadlines and coordinate inputs from multiple stakeholders

• Support bid strategy, win themes, and differentiators for competitive tenders

Required Skills & Experience

• Proven experience producing ServiceNow-focused proposals or pre-sales documentation

• Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)

• Demonstrable experience responding to enterprise-level RFPs/RFIs

• Exceptional written communication and storytelling skills

• Ability to work with technical and non-technical stakeholders

• Strong attention to detail and quality control

• Commercial awareness of implementation delivery models and pricing structures

Desirable Experience

• Background in ServiceNow consulting, pre-sales, or solution architecture

• Experience within a ServiceNow Partner environment

• Familiarity with public sector or regulated industry tenders

• Proposal management or bid management certification

Why This Role Matters

This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.

Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

• Lead architecture reviews, platform design sessions, and technical governance.

• Define and maintain technical standards, patterns, and frameworks.

• Ensure platform scalability, performance, and maintainability.

Client Engagement

• Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

• Run roadmap planning sessions and solution design discussions.

• Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

• Oversee end-to-end technical delivery across multiple projects.

• Ensure solution quality, technical integrity, and alignment with client requirements.

• Review and validate stories, configurations, and custom development.

• Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

• Guide and mentor developers, technical consultants, and architects.

• Support skills development, certifications, and capability building within the technical team.

• Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

• Work closely with engagement managers, solution consultants, and project teams.

• Contribute to pre-sales, solution proposals, and technical scoping.

• Stay ahead of new ServiceNow releases, features, and product capabilities.

• Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

• Strong technical leadership background within ServiceNow professional services or partner environments.

• Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

• Hands-on experience architecting and delivering complex ServiceNow solutions.

• Strong stakeholder engagement and workshop facilitation skills.

• Excellent understanding of ServiceNow platform architecture, integrations, and governance.

• Ability to translate business and technical requirements into scalable solutions.

• Strong communication, documentation, and presentation skills.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) – ideal.

• OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

• Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

• ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

• Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

• A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

• Comfortable leading discussions with senior stakeholders and technical teams alike.

• Passionate about platform excellence, innovation, and raising technical standards.

• Able to operate autonomously, own complex client problems, and drive outcomes.

Cloud Data Architect | AWS & Snowflake | Ridgefield, CT (Hybrid) | $170K–$210K

☁️ Cloud Data Architect

Before reading further, here are three non-negotiables that the client has made absolutely clear:

This is a Direct Hire (W2) permanent position. No C2C, no 1099, no third parties.

Candidates must NOT require sponsorship now or in the future. We can only consider US Citizens or Green Card holders who can work long-term without restriction.

The role is Hybrid — non-negotiable. You must be onsite 2–3 days per week in Ridgefield, CT, so candidates must already live within commuting distance or be willing to relocate.
(The good news: the company offers excellent benefits and is open to relocation support or a sign-on bonus for the right hire.)

📍 Location: Ridgefield, Connecticut (Hybrid – 2–3 days onsite per week)
🏢 Industry: Pharmaceutical / Biotech / Information Technology
🎓 Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or 10+ years equivalent IT experience)
💼 Experience Level: Mid–Senior (7–10 years)
🚫 Visa Sponsorship: Not available
🚚 Relocation: Available for ideal candidate
💰 Compensation: $170,000 – $210,000 base salary + benefits + potential performance bonus
🕓 Employment Type: Full-Time | Permanent

🌟 The Opportunity

Join a global leader in life sciences as a Cloud Data Architect, driving innovation and digital transformation within the Enterprise Data, AI & Platforms organization.

In this role, you’ll design and implement scalable, secure, and intelligent cloud-based data architectures that power analytics, AI, and digital products across the business. You’ll partner with data leaders, business stakeholders, and cross-functional technology teams to shape how data is collected, managed, and transformed into actionable insights.

If you’re passionate about modern data ecosystems, cloud architecture, and leveraging AI-driven solutions to impact patient outcomes — this is an opportunity to make a global difference.

🧭 Key Responsibilities

• Design and implement efficient, scalable cloud-based data architectures that align with business and technology goals.

• Develop and optimize data models, schemas, and database designs supporting structured and unstructured data.

• Collaborate with business stakeholders, data domain owners, and data scientists to define data requirements and implement robust solutions.

• Lead data modernization projects and support cloud migration strategies using AWS technologies.

• Partner with governance teams to establish and maintain data policies, access frameworks, and sharing standards.

• Enhance data pipelines for ingestion, transformation, and integration of diverse datasets across domains.

• Provide technical leadership and mentorship to data engineering and development teams.

• Stay ahead of emerging data technologies, AI/ML innovations, and architectural best practices to drive continuous improvement.

🧠 Core Qualifications

✅ 7+ years in data management and architecture, including experience as a Data Architect.
✅ 5+ years hands-on experience with cloud platforms (AWS required) and enterprise data solutions.
✅ Proven track record leading cloud modernization or data transformation projects.
✅ Strong experience with AWS components (S3, Glue, Lambda), Snowflake, Apache Parquet, and SQL/NoSQL databases.
✅ Proficiency with ETL tools such as dbt, SnapLogic, and middleware integrations.
✅ Expertise in data modeling, data pipeline optimization, and semantic data structures.
✅ Experience developing Knowledge Graphs and semantic data models using ontologies and taxonomies.
✅ Understanding of AI/ML data pipelines, including use cases in NLP, recommendation engines, and predictive analytics.
✅ Deep knowledge of data governance, quality, and lifecycle management.
✅ Excellent communication and collaboration skills to effectively engage technical and business teams.

💡 Preferred Skills & Certifications

⭐ AWS Solutions Architect certification (Associate or Professional).
⭐ Familiarity with Innovator or similar enterprise architecture tools.
⭐ Experience within pharmaceutical or biotech industries — particularly in commercial data domains or GxP environments.
⭐ Strong analytical and problem-solving mindset, with the ability to defend and present technical design decisions.
⭐ Exposure to Agile/Scrum delivery models and distributed global teams.

💰 Compensation & Benefits

💵 Base Salary: $170,000 – $210,000 (commensurate with experience)
🎯 Bonus: Role-specific or performance-based
💎 Benefits Include:

• Comprehensive medical, dental, and vision coverage

• Paid time off, holidays, and flexible hybrid schedule

• 401(k) retirement plan with company match

• Wellness, family support, and professional development programs

• Global collaboration and mobility opportunities

🧩 Candidate Snapshot

• Experience: 7–10 years in data architecture and cloud systems

• Specialization: AWS Cloud | Data Modeling | ETL | Data Pipeline Design | Data Governance

• Certifications: AWS Solutions Architect (preferred)

• Seniority: Mid–Senior

• Work Arrangement: 2–3 days onsite in Ridgefield, CT

• Travel: Occasional

🌍 Why This Role Matters

This position sits at the heart of the company’s global data strategy — shaping how data is collected, structured, and leveraged to accelerate drug discovery, digital medicine, and patient outcomes. You’ll be part of a collaborative, innovation-driven environment where your work has a tangible impact on global healthcare advancements.

🚀 Ready to architect the future of cloud data innovation?
Join a team that’s transforming how data powers scientific breakthroughs and smarter decision-making — for patients, healthcare providers, and communities worldwide.

Senior Systems Engineer | Healthcare IT | Tulsa, OK | Windows & VMware

💻 Senior Systems Engineer

📍 Location: Tulsa, Oklahoma (On-site)
🏥 Industry: Healthcare / Information Technology
🎓 Education: Bachelor’s Degree in Information Systems, Computer Science, or related field (10 years of equivalent experience may be considered)
💼 Experience Level: Mid–Senior (5+ years)
🚫 Visa Sponsorship: Not available
🚚 Relocation: Available for the ideal candidate
💰 Compensation: $91,000 – $136,000 base salary + full benefits
🕓 Employment Type: Full-Time | Permanent

🌟 The Opportunity

An established and forward-thinking healthcare organization is seeking a Senior Systems Engineer to play a key role in maintaining, optimizing, and evolving its enterprise IT infrastructure.

This role is ideal for a highly skilled technologist who enjoys solving complex problems, leading critical infrastructure initiatives, and ensuring that large-scale server and virtualization environments run securely and efficiently.

You’ll collaborate closely with business leaders, IT management, and cross-functional teams to design, implement, and support mission-critical systems that power healthcare operations.

🧭 Key Responsibilities

Systems Engineering & Infrastructure

• Design, configure, and implement server-based hardware and software solutions with minimal network disruption.

• Perform system tuning, resource optimization, and hardware upgrades to ensure peak performance.

• Manage and maintain Windows and Linux operating environments, including Active Directory, GPO, DNS, DHCP, ADFS, and Azure.

• Provide technical leadership and escalation support for complex system issues.

Project Leadership

• Lead infrastructure projects from planning through execution, ensuring alignment with organizational goals.

• Collaborate with stakeholders and department leaders to deliver secure, reliable, and scalable technology solutions.

• Serve as a technical advisor for new technologies, assessing and recommending tools and architectures.

Operational Excellence

• Maintain data center operations, ensuring reliability, availability, and compliance.

• Support virtualization environments (VMware, Citrix, or similar platforms).

• Monitor and manage storage, backup, and recovery systems, as well as cloud infrastructure.

• Develop and document detailed system procedures, configurations, and architecture diagrams.

Collaboration & Support

• Partner with end-users, internal IT teams, and leadership to address issues and deliver seamless system operations.

• Lead or coordinate cross-functional teams during upgrades, migrations, or incidents.

• Provide mentorship and knowledge sharing across the IT department.

🎓 Education & Experience

Required

✅ Bachelor’s degree in Information Systems, Computer Science, or related field (or 10 years of equivalent experience).
✅ 5+ years of experience in systems engineering, with at least 3 years supporting large-scale enterprise networks.
✅ Advanced expertise in server and virtualization systems, data center operations, and infrastructure architecture.
✅ Strong knowledge of storage, backup, and cloud environments.
✅ Functional understanding of network design, security, and protocols.
✅ Experience with Windows and Linux environments, including configuration and administration tools.

Preferred

⭐ Certifications such as VMware, Microsoft, RedHat, or ITIL.
⭐ Prior experience supporting healthcare or mission-critical environments.

💡 Core Competencies

• Technical leadership and systems architecture expertise

• Strong troubleshooting and analytical capabilities

• Excellent communication and documentation skills

• High degree of initiative, organization, and problem-solving ability

• Ability to thrive in a collaborative, fast-paced environment

🚗 Additional Information

• Some off-campus system support duties may require the use of a private vehicle.

• A valid driver’s license, clean MVR, and proof of insurance are required per company policy.

💰 Compensation & Benefits

💵 Base Salary: $91,000 – $136,000 (commensurate with experience)
💎 Benefits:

• Comprehensive health, dental, and vision coverage

• Retirement and life insurance plans

• Paid time off and holidays

• Training and certification support

• Relocation assistance available for the right candidate

🧩 Candidate Snapshot

• Experience: 5–7 years in enterprise systems engineering

• Core Skills: Server Administration | Virtualization | Data Center Ops | Cloud Infrastructure | Windows/Linux | Network Protocols

• Certifications: VMware, Microsoft, RedHat, or ITIL (preferred)

• Travel: None

🚀 Ready to take the lead on enterprise infrastructure?
Join a mission-driven healthcare organization where technology supports life-changing care. Drive innovation, strengthen reliability, and make an impact every day.

ServiceNow Architect | Chandler, AZ | $140K–$180K + Bonus | ITSM, CSM, SPM, CMDB | Onsite

🌐 ServiceNow Architect

📍 Chandler, AZ (Onsite | Arizona & California candidates only)
💼 Senior Level | Reports to SVP
💰 $140,000 – $180,000 + up to 10% bonus (DOE)
🛫 Travel: Up to 20%

Why This Role is Exciting

This is a brand-new opportunity to join a growing team as a hands-on ServiceNow Architect. You’ll be leading enterprise-scale solutions, shaping digital transformation, and working with cutting-edge ServiceNow modules like ITSM, CSM, and SPM. If you thrive in a role where technical depth meets strategic impact, this is the career move you’ve been waiting for.

What You’ll Be Doing

• Architect and implement end-to-end ServiceNow solutions across multiple modules.

• Collaborate with stakeholders to define architectural vision and roadmaps.

• Design and oversee integrations with third-party platforms (AWS, Azure, Salesforce, SAP, etc.).

• Guide and mentor technical teams to ensure best-in-class development standards.

• Optimize ServiceNow environments for performance, security, and scalability.

• Lead upgrades, enhancements, and governance initiatives to keep systems aligned with best practices.

• Act as a trusted advisor and SME, driving innovation and value for enterprise clients.

What We’re Looking For

✅ U.S. Citizen or Green Card holder
✅ ServiceNow CAD or CTA certification required (CSA also considered)
✅ 9+ years of hands-on ServiceNow experience, with at least 3 years in an Architect role
✅ Technical expertise across ITSM, CSM, SPM, CMDB, and integrations (REST, SOAP, OAuth2, APIs)
✅ Strong scripting skills (JavaScript, Glide API, Business Rules)
✅ Proven success in large-scale ServiceNow implementations
✅ Knowledge of ITIL processes and Agile project delivery
✅ Excellent communication, leadership, and mentoring abilities

Nice-to-Haves

⭐ Experience with ITAM, ITOM (Discovery, Orchestration, Event Management)
⭐ Familiarity with cloud integrations (AWS, Azure)
⭐ DevOps / CI-CD pipeline experience for ServiceNow
⭐ Advanced ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

Benefits & Perks

🌟 Competitive salary ($140K–$180K) + up to 10% bonus DOE
🌟 Health, dental, vision, and life insurance
🌟 Retirement plans & equity options
🌟 Paid time off & flexible work-from-home options
🌟 Professional development & career growth opportunities
🌟 Collaborative, innovative, and supportive team environment

🚀 With 3 openings available, this is your chance to step into a high-impact role where your architecture expertise shapes the future of enterprise ServiceNow platforms.

ServiceNow Business Analyst | Remote (PST/MST) | $80K–$130K | ITSM, ITOM, CSM | Digital Transformation

💼 ServiceNow Business Analyst – PST/MST Time Zones

📍 Remote (must be based in PST or MST, Chandler, AZ preferred)
📅 Full-time | Mid-Level | Reports to SVP Technology

💰 Salary: $80,000 – $130,000 base + partial relocation (contract or contract-to-hire available)
✨ Benefits: Medical, Dental, Vision, Life Insurance, Retirement, Equity, PTO, Work From Home

🚀 About the Role

We’re seeking a ServiceNow Business Analyst who thrives at the intersection of business needs and technical solutions. This is a newly created role designed for someone with strong ServiceNow experience, excellent stakeholder skills, and the ability to collaborate with offshore teams.

As the bridge between business and technology, you’ll translate complex requirements into actionable solutions, optimize workflows, and ensure ServiceNow delivers maximum value. If you’re passionate about ITSM, digital transformation, and enabling teams through smarter processes—this role is for you.

🛡️ Key Responsibilities

• Requirements Gathering: Partner with stakeholders to capture and document ServiceNow business requirements.

• Process Mapping: Analyze workflows, identify improvements, and design streamlined solutions.

• Solution Design: Collaborate with developers and architects to ensure technical alignment with business goals.

• User Stories & Documentation: Create detailed stories, process flows, and use cases.

• Configuration Support: Assist in building and refining ServiceNow modules (ITSM, ITOM, CSM, CMDB).

• Testing & UAT: Coordinate and support user acceptance testing to validate solutions.

• Continuous Improvement: Identify and implement enhancements for performance and usability.

• Training & Support: Provide training and adoption support for new features and processes.

• Change Management: Support upgrades, enhancements, and rollouts with clear communication.

🎯 Required Qualifications

• 5+ years as a Business Analyst, with at least 3 years in ServiceNow.

• Strong knowledge of ITSM, ITOM, CSM, and CMDB.

• Skilled in writing user stories, workflows, and documentation.

• Experience collaborating with offshore teams (flexibility for early/late calls required).

• Excellent verbal/written communication and stakeholder engagement skills.

• US Citizen or Green Card Holder only.

• ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (CBAP, IIBA) preferred.

• ITIL framework knowledge strongly valued.

✅ Preferred Qualifications

• Experience in Healthcare or SLED environments.

• Agile/Scrum background (sprint planning, retrospectives, stand-ups).

• Knowledge of ServiceNow integrations (REST/SOAP).

• Familiarity with CSM features (Case Management, Knowledge Mgmt, Omnichannel).

• Hands-on with Flow Designer, Virtual Agent, Performance Analytics.

• Experience in data migration/integration projects.

• Awareness of cloud technologies (AWS, Azure) and their ServiceNow integrations.

📌 Interview Process

1. Recruiter Phone Screen – 30 minutes

2. Technology Director Interview – 30 minutes

3. HR Interview – 30 minutes

🌟 Why Join?

• Competitive pay & benefits 💰 – comprehensive salary and perks.

• Career growth 🚀 – work on impactful ServiceNow projects with cutting-edge tools.

• Collaborative culture 💡 – join a supportive, innovative, and dynamic team.

• Flexibility 🌍 – remote role with up to 40% travel.

ServiceNow Architect | Chandler, AZ (Hybrid) | $150K–$180K + Full Benefits

ServiceNow Architect

📍 Location: Chandler, Arizona (Hybrid – 3 days in-office weekly) (open to being based in Arizona State)
💼 Employment Type: Full-Time | Senior-Level
💲 Salary Range: $150,000 – $180,000 USD
🛑 Visa Sponsorship: Not Available
🚚 Relocation Package: Not Included
✈️ Travel: Not Required

Shape the Future of Enterprise IT with ServiceNow

Are you a senior-level ServiceNow professional who thrives on creating powerful, scalable, and secure platform solutions? This is your opportunity to architect and lead end-to-end ServiceNow implementations for a high-impact, forward-looking team. Based in Chandler, AZ, this in-office role (3x per week) is your chance to work closely with top-tier technical leadership to modernize IT and business processes across a growing enterprise.

What You’ll Do

• Architect & Lead: Drive the design and deployment of complex ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, HAM, SAM, and CRM modules.

• Strategic Influence: Collaborate with business and tech stakeholders to shape the ServiceNow roadmap.

• Integration Mastery: Design seamless integrations with systems like Active Directory, LDAP, Salesforce, AWS, Azure, and custom APIs.

• Platform Optimization: Continuously evaluate performance, usability, and cost-efficiency while ensuring compliance and governance.

• Mentorship: Guide development teams in adopting ServiceNow best practices, coding standards, and scalable design.

• Documentation & Delivery: Produce architecture diagrams, implementation guides, and technical documentation for smooth handoffs and operations.

What You Bring

Must-Have Skills

• 5+ years of hands-on experience with ServiceNow, with 3+ years in an architect or lead role

• Expertise in one or more modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM

• Strong scripting skills in JavaScript, Glide API, Business Rules, etc.

• Deep knowledge of platform capabilities, CSDM, CMDB structure, and ServiceNow governance

• Experience with cloud platforms (AWS, Azure) and their integration into ServiceNow

• Familiarity with DevOps practices and CI/CD pipelines for ServiceNow deployments

• Proven ability to automate workflows and drive efficiency using modern frameworks

• Understanding of ITIL frameworks (especially Incident, Problem, Change, and Config Management)

• Certifications preferred: CAD, CSA, or CTA

Nice to Have

• Background in healthcare or public sector (SLED) environments

• Familiarity with ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

• Experience with large-scale upgrade cycles and patching strategy

Why This Role?

• 💰 Competitive Pay – $150K–$180K base salary

• 🏥 Robust Benefits – Medical, dental, vision, life insurance, and 401(k)

• 📈 Career Growth – High visibility, direct influence on platform evolution, and room for advancement

• 🧠 Challenging Projects – Work on high-impact, enterprise-level ServiceNow transformations

• 🧑‍🤝‍🧑 Collaborative Culture – Join a talented, motivated, and supportive technology team

• 🏡 Flexible Hybrid Work – Enjoy the best of both worlds with structured in-office collaboration and remote flexibility

Interview Process

1. Phone Screen with Recruiter

2. Interview with Technology Director

3. Technical Panel Interview

4. Final Interview with HR

Other Info

• Location: On-site (Chandler, AZ) 3 days per week

• Must be authorized to work in the U.S. (no H1B, STEM, OPT support)

• Role is open for ongoing recruitment – top-tier talent always welcome

🔍 Interested? Prepare to showcase examples of recent ServiceNow implementations, highlight your architectural contributions, and share your vision for optimizing enterprise IT through automation and intelligent design.

HPC Platform Engineer | $71/hr Contract | Azure & Linux Expert | Collegeville, PA

HPC Platform Engineer

📍 Location: Collegeville, PA (Onsite)
📅 Contract Length: 6 Months
💵 Pay Rate: $71 per hour
💼 Employment Type: Contract | Mid-Senior Level
🛂 Visa Sponsorship: Not available
🚚 Relocation Assistance: Not available
👤 Openings: 1

About the Role

This is a 6-month contract opportunity for an experienced HPC Platform Engineer with strong expertise in Azure fundamentals, Linux administration, and high-performance computing (HPC) platforms. You’ll be working in a fast-paced environment, supporting critical HPC infrastructure, administering tools like Posit Workbench, and ensuring high availability and performance across systems.

If you thrive in solving complex technical challenges and enjoy collaborating with cross-functional teams, this role offers an exciting chance to make a significant impact.

Key Responsibilities

• Provide technical expertise in HPC platform architecture, design, and support.

• Administer and manage Posit Workbench, Connect, and Package Manager.

• Oversee and maintain Linux infrastructure within the HPC ecosystem.

• Manage and configure Slurm workload manager and Kubernetes clusters.

• Collaborate with developers, system administrators, and stakeholders to optimize platform performance.

• Troubleshoot and resolve complex technical issues related to HPC environments.

• Ensure robust system monitoring, automation, and best practices are followed for operational efficiency.

Must-Have Skills

• HPC Platform expertise

• Azure Fundamentals

• Posit Workbench, Connect & Package Manager Administration

• Linux Administration

• Slurm workload manager

• Kubernetes

Good-to-Have Skills

• Experience in the Life Sciences domain

• Broader Azure Infrastructure knowledge

• Python scripting skills

Additional Requirements

• Strong problem-solving skills, with the ability to analyze and resolve complex issues.

• Excellent communication skills to collaborate with technical and non-technical stakeholders.

• Awareness of Posit Workbench Enterprise tool applications.

Ideal Candidate Profile

• 7+ years of relevant IT and HPC experience.

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Proven ability to operate in high-demand environments with cross-functional collaboration.

Key Skills

HPC Platform | Microsoft Azure | Azure Fundamentals | Linux | Slurm | Kubernetes | Posit Workbench | Connect | Package Manager | Python (Preferred) | Life Sciences Domain Knowledge (Preferred)