JavaScript Development

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ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

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ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

  • Act as technical owner for ServiceNow engagements

  • Lead and mentor a team of developers

  • Assign development tasks and provide architectural guidance

  • Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

  • Lead requirements discovery sessions with stakeholders

  • Design and implement complex ServiceNow solutions

  • Architect workflows, case management, and automation across:

    • CSM

    • Financial Services Operations (FSO)

  • Translate business requirements into scalable technical designs

  • Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

  • Build and customize:

    • Complex workflows and workflow activities

    • Business Rules, Client Scripts, UI Policies, UI Actions

    • Script Includes, ACLs, Service Portal components

  • Integrate third-party systems using:

    • REST

    • SOAP

    • Scripted APIs

    • Flow Designer / Integration Hub

  • Manage deployments via Update Sets

  • Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

  • Monitor ServiceNow health, usage, and compliance

  • Lead production support and issue resolution

  • Coordinate production and sub-production releases

  • Support regression testing and upgrade remediation

  • Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

  • Participate in blueprinting workshops

  • Assist in project estimation

  • Lead knowledge transfer sessions

  • Contribute to Center of Excellence (COE) standards

  • Support continuous improvement of development best practices

  • Lead internal training workshops

Required Qualifications

  • 10–15+ years of overall IT experience

  • Strong experience in ServiceNow Development

  • Extensive experience in:

    • Customer Service Management (CSM)

    • Financial Services Operations (FSO)

  • Proven experience leading client-facing technical projects

  • Strong hands-on scripting experience (JavaScript within ServiceNow)

  • Experience deploying code across lower and production environments

  • Experience with integrations and API development

  • Excellent communication and stakeholder engagement skills

Certifications (Required)

  • ServiceNow Certified System Administrator (CSA)

  • At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

  • Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

  • Case management implementations supporting:

    • Dispute Management

    • Fraud Claims Processing

    • Client Onboarding

    • Loan Operations

    • Card Operations

    • Treasury Operations

  • Greenfield implementation of a ServiceNow module

  • Experience coordinating platform upgrades and cloning

  • Strong understanding of ServiceNow best practices

Ideal Candidate Profile

  • Architect-level thinker with hands-on capability

  • Strong leadership presence in client-facing environments

  • Experience operating in financial services or commercial banking

  • Structured, detail-oriented, and delivery-focused

  • Comfortable leading distributed teams in agile environments

  • Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

  1. Total years of ServiceNow development experience

  2. Total years of CSM experience

  3. Total years of FSO experience

  4. Total years operating in an Architect capacity

Compensation & Benefits

  • 💰 Base Salary: $150,000 – $170,000

  • Bonus eligible

  • Full benefits package

  • Remote flexibility

  • Long-term career growth within enterprise-scale transformation programs

 

Digital Manufacturing Engineer – MES & Industrial Automation | Wisconsin

Digital Manufacturing Engineer – MES

📍 Location: Waukesha, Wisconsin
🏢 Work Model: Primarily Onsite (Flexible for appointments, weather events, etc.)
💼 Employment Type: Full-Time
💰 Base Salary: $105,000 – $120,000
🎯 Bonus Eligible: Yes
✈️ Travel: Occasional
🎓 Education: Bachelor’s Degree Required

Role Overview

We are seeking a Digital Manufacturing Engineer (MES) to join a corporate Advanced Manufacturing team driving digital transformation across multiple manufacturing sites.

This role focuses on building and integrating shop-floor digital solutions that enable manufacturing teams to operate more efficiently, accurately, and intelligently. You will solve complex operational challenges using MES, analytics, and enterprise integration — while leading projects and mentoring others.

This is a hands-on, high-impact engineering role at the center of a broader digitalization strategy.

What You’ll Be Doing

🔹 MES & Shop-Floor Application Development

  • Build and deploy Tulip applications with MES as a primary focus

  • Integrate MES platforms with enterprise systems such as:

    • SAP

    • CMMS

    • Other operational platforms

  • Support troubleshooting and continuous improvement of deployed MES systems

🔹 Data & Analytics

  • Design and maintain dashboards using:

    • Power BI

    • Tulip Analytics

  • Ensure accuracy and integrity of manufacturing data

  • Develop cloud-based reporting and analytics solutions

🔹 OT & Enterprise Integration

  • Integrate OT systems with enterprise platforms using:

    • REST APIs

    • OPC

    • MQTT

  • Work with PLCs, SCADA, QMS, and data historians

  • Support lab testing and onsite proof-of-concept initiatives

🔹 Continuous Improvement & Support

  • Support end-of-line test cell enhancements

  • Participate in an on-call rotation for after-hours support

  • Lead training and knowledge transfer sessions for operations teams

  • Manage project schedules, budgets, and scope changes

Required Qualifications

  • Bachelor’s degree in:

    • Engineering

    • Industrial Technology

    • Business (with relevant experience)

  • 5+ years of progressive experience supporting manufacturing technology

  • Hands-on experience designing or supporting shop-floor software solutions

  • Experience working with MES platforms

Preferred Qualifications

  • Experience managing technical projects (requirements, budgets, timelines)

  • Strong understanding of manufacturing systems including:

    • MES

    • QMS

    • PLCs

    • SCADA

    • Data Historians

    • CMMS

  • Programming experience in:

    • Python

    • JavaScript

    • C#

  • Strong SQL experience (complex queries, stored procedures, triggers)

  • Experience with OPC servers and industrial data tags

  • Experience integrating OT systems with enterprise platforms

  • Cloud-based analytics/reporting experience

  • Ability to lead workshops and gather complex manufacturing requirements

Ideal Candidate Profile

  • Strong understanding of how digital tools improve shop-floor performance

  • Experience diagnosing and resolving MES errors

  • Comfortable handling multiple change requests

  • Able to translate machine limitations, bottlenecks, and VOC into technical solutions

  • Practical, solutions-oriented mindset

  • Capable of balancing hands-on development with strategic project leadership

Why This Role Stands Out

  • High-visibility digital transformation initiatives

  • Modern, state-of-the-art manufacturing facility

  • Collaborative Advanced Manufacturing team

  • Flexibility when needed (appointments, weather events, etc.)

  • Bonus eligibility and strong benefits package

  • Strong culture focused on innovation and operational excellence

Benefits Overview

  • Medical, Dental, Vision

  • 401(k)

  • Bonus eligibility

  • Modern facility amenities

  • Employee engagement programs

  • Product discount programs

 

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