Agile Delivery

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ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

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ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

  • Define and own the ServiceNow platform architecture across multiple business domains

  • Design end-to-end solutions spanning multiple ServiceNow modules and integrations

  • Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

  • Lead architecture decisions across:

    • ITSM (core)

    • HRSD

    • ITOM (Discovery, Service Mapping, Event Management)

    • ITAM (HAM / SAM)

    • CSM & FSM

    • GRC & SecOps

    • SPM / PPM

    • App Engine & custom applications

  • Ensure scalability, performance, security, and governance of the platform

  • Define and enforce architecture standards, design patterns, and development guidelines

  • Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

  • Provide technical leadership and mentorship to developers, admins, and consultants

  • Oversee integration architecture (APIs, middleware, third-party systems)

  • Support pre-sales / solutioning (if applicable) for new initiatives or expansions

  • Drive continuous improvement and platform optimisation

Experience Required

  • 5–8+ years of ServiceNow platform experience

  • Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

  • Strong experience designing and delivering multi-module ServiceNow solutions

  • Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

  • Experience working in enterprise-scale environments with complex integrations

  • Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

  • Exposure across multiple ServiceNow modules, including:

    • ITSM (essential)

    • HRSD

    • ITOM and/or ITAM

    • CSM / FSM

    • GRC / SecOps

  • Experience contributing toward or working alongside CTA-level architecture standards

  • Experience in global delivery models or large transformation programmes

  • Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Certified Implementation Specialist (one or more modules)

  • ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

  • CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

  • Strong architecture design and problem-solving capability

  • Ability to operate at both strategic and hands-on levels

  • Excellent stakeholder communication and influencing skills

  • Strong understanding of platform governance and best practices

  • Ability to guide and mentor cross-functional technical teams

  • Structured, forward-thinking, and solution-oriented mindset

Why This Role

  • Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

  • Exposure to enterprise-wide, multi-module ServiceNow architecture

  • High visibility role with influence on platform strategy and transformation

  • Hybrid working with strong presence in Hyderabad (preferred hub)

  • Fast-moving environment with significant career progression potential

Application Questions

  • How many years of ServiceNow experience do you have?

  • Which ServiceNow modules have you architected solutions for?

  • Have you operated at a platform or enterprise architecture level?

  • What ServiceNow certifications do you hold?

  • Are you currently based in or open to relocating to Hyderabad?

  • What is your availability to start?

 

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Senior ServiceNow Developer – ITAM & ITOM (Hyderabad, Enterprise Delivery)

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Senior ServiceNow Developer – ITAM / ITOM

Location: Hyderabad, India (Hybrid / Onsite)
Employment Type: Permanent
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

  • Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

  • Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

  • Develop workflows, business rules, client scripts, UI policies, and integrations.

  • Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

  • Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

  • Develop and maintain custom applications and reusable components.

  • Support testing, troubleshooting, and resolution of platform issues.

  • Participate in code reviews and quality assurance processes.

  • Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

  • 5+ years of hands-on ServiceNow development experience.

  • Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

  • Experience with CMDB, Discovery, Service Mapping, or Event Management.

  • Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

  • Experience working in Agile delivery environments.

  • Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

  • Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

  • Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

  • Experience working with Service Catalog, CMDB, and integrations.

  • Familiarity with ServiceNow development best practices and platform governance.

  • Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

  • ITIL Foundation

Skills & Capabilities

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within global delivery teams

  • Good communication and stakeholder interaction skills

  • Structured and quality-focused development approach

Why Join Kaptius

  • Be part of a rapidly growing ServiceNow partner.

  • Work on enterprise-scale global ServiceNow implementations.

  • Opportunity to develop deep expertise in ITAM and ITOM.

  • Clear career progression into Technical Lead or Architect roles.

  • Collaborative and fast-growing Hyderabad delivery centre.

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of hands-on ServiceNow development experience do you have?

  • Which ServiceNow modules have you worked with as a developer?

  • What level of experience do you have developing solutions in ServiceNow ITOM?

  • Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

  • Do you hold any ServiceNow certifications? If Yes, Please list Below

Experience:

  • ServiceNow: 4 years (Required)

 

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Senior ServiceNow Developer – ITAM & ITOM (Contract, UK / UAE Travel)

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Senior ServiceNow Developer – ITAM / ITOM – Contract
UK Based with Travel

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Employment Type: Contract - Initial 3 Month Contract with Extensions expected upto December 2026
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

  • Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

  • Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

  • Develop workflows, business rules, client scripts, UI policies, and integrations.

  • Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

  • Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

  • Develop and maintain custom applications and reusable components.

  • Support testing, troubleshooting, and resolution of platform issues.

  • Participate in code reviews and quality assurance processes.

  • Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

  • 5+ years of hands-on ServiceNow development experience.

  • Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

  • Experience with CMDB, Discovery, Service Mapping, or Event Management.

  • Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

  • Experience working in Agile delivery environments.

  • Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

  • Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

  • Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

  • Experience working with Service Catalog, CMDB, and integrations.

  • Familiarity with ServiceNow development best practices and platform governance.

  • Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

  • ITIL Foundation

Skills & Capabilities

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within global delivery teams

  • Good communication and stakeholder interaction skills

  • Structured and quality-focused development approach

Why Join Kaptius

  • Be part of a rapidly growing ServiceNow partner.

  • Work on enterprise-scale global ServiceNow implementations.

  • Opportunity to develop deep expertise in ITAM and ITOM.

  • Clear career progression into Technical Lead or Architect roles.

  • Collaborative and fast-growing Global delivery centre.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Benefits:

  • Work from home

Application question(s):

  • Are you willing to Travel to Abu Dhabi, when safe to do so as required by the client at least 1 week a month?

  • How many years of hands-on ServiceNow development experience do you have?

  • Which ServiceNow modules have you worked with as a developer?

  • What level of experience do you have developing solutions in ServiceNow ITOM?

  • Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

  • Do you hold any ServiceNow certifications? If Yes, Please list Below

  • How soon are you able to start work?

Willingness to travel:

  • 25% (required)

 

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

  • Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

  • Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

  • Work across core ServiceNow modules including:

    • ITSM (essential)

    • HRSD (Human Resources Service Delivery)

    • Additional modules such as:

      • ITAM (IT Asset Management)

      • ITOM (IT Operations Management)

      • CSM (Customer Service Management)

      • FSM (Field Service Management)

      • GRC (Governance, Risk & Compliance)

      • SecOps (Security Operations)

      • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

      • App Engine / Custom Applications

  • Collaborate with architects, developers, admins, and business stakeholders across workstreams

  • Facilitate workshops and discovery sessions to define requirements and implementation approaches

  • Ensure alignment with ServiceNow best practices, governance, and platform strategy

  • Oversee testing, release planning, and go-live activities

  • Drive adoption, process optimisation, and transition into BAU support models

  • Provide clear and structured programme reporting to senior stakeholders

Experience Required

  • Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

  • Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

  • Experience across multiple ServiceNow modules (not limited to ITSM)

  • Solid understanding of enterprise service management and digital workflows

  • Experience working in enterprise or consultancy-led delivery environments

  • Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

  • Hands-on or delivery exposure to:

    • ITAM and/or ITOM

    • HRSD

    • CSM or customer-facing workflows

  • Experience delivering multi-module or platform-wide ServiceNow transformations

  • Exposure to global or complex enterprise programmes

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

  • Strong programme governance and delivery management expertise

  • Ability to operate across both functional and technical ServiceNow teams

  • Excellent workshop facilitation and stakeholder engagement skills

  • Structured, organised, and outcome-driven mindset

  • Ability to manage multiple workstreams and priorities simultaneously

Why This Role

  • Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

  • Exposure to a wide range of ServiceNow modules and business domains

  • Flexibility in working model with hybrid/remote options

  • Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

  • How many end-to-end ServiceNow projects have you delivered?

  • Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

  • Do you hold any ServiceNow certifications? If yes, please specify

  • What is your earliest availability to start?

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ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

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Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical owner for ServiceNow implementations

  • Lead architecture, design, and delivery of FSO-based solutions

  • Translate business requirements into scalable technical solutions

  • Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

  • Lead end-to-end implementation and customization of ServiceNow solutions

  • Develop and configure:

    • Business Rules

    • Script Includes

    • UI Actions, UI Policies, Client Scripts

  • Build integrations using:

    • REST/SOAP APIs

  • Work across ServiceNow modules including:

    • FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

  • Design and implement solutions aligned with financial services data models

  • Deliver capabilities across:

    • Dispute management

    • Customer lifecycle management

    • Payments, cards, and loan operations

    • Treasury and claims processing

  • Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

  • Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

  • Collaborate with:

    • Enterprise architecture teams

    • Business stakeholders

    • Development teams

  • Lead requirements gathering and solution workshops

Integration & Platform Management

  • Design and manage integrations with external systems

  • Ensure platform performance, scalability, and compliance

  • Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

  • Contribute to IRM (Integrated Risk Management) architecture and implementation

  • Support:

    • Risk and compliance modules

    • Vendor risk management

  • Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

  • 10+ years of experience in ServiceNow development and architecture

  • Strong hands-on experience with:

    • ServiceNow FSO (Financial Services Operations)

    • Customer Service Management (CSM)

  • Proven experience leading enterprise ServiceNow implementations

  • Expertise in:

    • JavaScript, HTML, CSS, XML

    • ServiceNow APIs and scripting

  • Strong understanding of:

    • CSDM, CMDB, and data models

    • ITIL and service management frameworks

Certifications (Required / Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

  • IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

  • ServiceNow platform architecture and customization

  • REST/SOAP integrations

  • Agile/Scrum delivery methodologies

  • Scripting (JavaScript, AJAX, JSON, AngularJS)

  • Enterprise architecture and solution design

Key Competencies

  • Strong technical leadership and mentoring ability

  • Excellent client-facing and communication skills

  • Advanced analytical and problem-solving capability

  • Ability to manage multiple priorities in complex environments

  • Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

  • Have deep expertise in ServiceNow FSO implementations within financial services

  • Be a hands-on architect and technical leader

  • Have experience working on large-scale enterprise transformations

  • Be comfortable leading client-facing engagements

  • Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

  • Fully remote role

  • Opportunity to work on large-scale digital transformation initiatives

  • Exposure to AI-driven and enterprise platform solutions

 

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ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

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ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

  • Act as technical owner for ServiceNow engagements

  • Lead and mentor a team of developers

  • Assign development tasks and provide architectural guidance

  • Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

  • Lead requirements discovery sessions with stakeholders

  • Design and implement complex ServiceNow solutions

  • Architect workflows, case management, and automation across:

    • CSM

    • Financial Services Operations (FSO)

  • Translate business requirements into scalable technical designs

  • Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

  • Build and customize:

    • Complex workflows and workflow activities

    • Business Rules, Client Scripts, UI Policies, UI Actions

    • Script Includes, ACLs, Service Portal components

  • Integrate third-party systems using:

    • REST

    • SOAP

    • Scripted APIs

    • Flow Designer / Integration Hub

  • Manage deployments via Update Sets

  • Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

  • Monitor ServiceNow health, usage, and compliance

  • Lead production support and issue resolution

  • Coordinate production and sub-production releases

  • Support regression testing and upgrade remediation

  • Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

  • Participate in blueprinting workshops

  • Assist in project estimation

  • Lead knowledge transfer sessions

  • Contribute to Center of Excellence (COE) standards

  • Support continuous improvement of development best practices

  • Lead internal training workshops

Required Qualifications

  • 10–15+ years of overall IT experience

  • Strong experience in ServiceNow Development

  • Extensive experience in:

    • Customer Service Management (CSM)

    • Financial Services Operations (FSO)

  • Proven experience leading client-facing technical projects

  • Strong hands-on scripting experience (JavaScript within ServiceNow)

  • Experience deploying code across lower and production environments

  • Experience with integrations and API development

  • Excellent communication and stakeholder engagement skills

Certifications (Required)

  • ServiceNow Certified System Administrator (CSA)

  • At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

  • Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

  • Case management implementations supporting:

    • Dispute Management

    • Fraud Claims Processing

    • Client Onboarding

    • Loan Operations

    • Card Operations

    • Treasury Operations

  • Greenfield implementation of a ServiceNow module

  • Experience coordinating platform upgrades and cloning

  • Strong understanding of ServiceNow best practices

Ideal Candidate Profile

  • Architect-level thinker with hands-on capability

  • Strong leadership presence in client-facing environments

  • Experience operating in financial services or commercial banking

  • Structured, detail-oriented, and delivery-focused

  • Comfortable leading distributed teams in agile environments

  • Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

  1. Total years of ServiceNow development experience

  2. Total years of CSM experience

  3. Total years of FSO experience

  4. Total years operating in an Architect capacity

Compensation & Benefits

  • 💰 Base Salary: $150,000 – $170,000

  • Bonus eligible

  • Full benefits package

  • Remote flexibility

  • Long-term career growth within enterprise-scale transformation programs

 

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Lead ServiceNow ITAM Implementer – HAM & SAM Pro | Abu Dhabi

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Job Title: Lead ITAM Implementer (HAM / SAM)

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.

We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.

Role Summary

The Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.

You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.

This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.

Key Responsibilities

  • Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.

  • Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.

  • Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.

  • Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.

  • Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.

  • Design and support integrations with procurement, finance, inventory, and vendor systems.

  • Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.

  • Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.

  • Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.

  • Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.

  • Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.

Experience Required

  • Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.

  • Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.

  • Practical experience with software licensing models, entitlement management, and compliance reporting.

  • Experience working with Discovery, CMDB, and integrations to support accurate asset data.

  • Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.

  • Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.

  • Familiarity with Agile delivery and ITIL-aligned service management practices.

Skills & Capabilities

  • Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.

  • Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.

  • Solid understanding of CMDB data models, asset relationships, and discovery approaches.

  • Ability to design practical, scalable solutions that balance process, data quality, and automation.

  • Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.

  • Confident workshop facilitator with a structured, consultative approach.

  • Collaborative mindset with a focus on quality, consistency, and customer value.

Certifications

Required / Strongly Preferred

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist – ITAM / HAM / SAM

Nice to Have

  • Additional ServiceNow CIS certifications (ITSM, ITOM)

  • ITIL certification

  • Vendor licensing certifications or ITAM-related training

Why Join Kaptius

  • Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.

  • Work on complex, high-impact ITAM programmes with enterprise customers.

  • Opportunity to act as a go-to ITAM specialist and influence delivery standards.

  • Competitive, tax-free compensation aligned to specialist skill demand.

  • Long-term career growth within a growing Middle East practice.

 

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ServiceNow Business Process Analyst – ITSM / Digital Transformation | Abu Dhabi

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Job Title: ServiceNow Business Process Analyst

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.

As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.

Role Summary

The ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.

This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.

Key Responsibilities

  • Lead requirements gathering and process discovery workshops with business and IT stakeholders.

  • Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.

  • Translate business needs into functional requirements, user stories, and acceptance criteria.

  • Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.

  • Support solution design reviews, validating that configurations meet business outcomes.

  • Lead or support UAT planning, execution, and defect management.

  • Assist with change management and adoption activities, including documentation and knowledge transfer.

  • Contribute to process governance, standards, and continuous improvement initiatives.

  • Support pre-sales and discovery activities where functional input is required.

Experience Required

  • Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.

  • Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).

  • Strong background in process analysis, requirements definition, and stakeholder engagement.

  • Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.

  • Familiarity with Agile delivery and ITIL-aligned service management practices.

  • Experience supporting UAT and post-go-live adoption activities.

Skills & Capabilities

  • Strong understanding of ServiceNow functional capabilities and how they support business processes.

  • Excellent workshop facilitation and communication skills.

  • Ability to translate complex business requirements into clear, structured documentation.

  • Comfortable working with senior stakeholders and cross-functional delivery teams.

  • Analytical, detail-oriented, and outcome-focused mindset.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • ITIL or Agile certifications (advantageous but not mandatory)

Why Join Kaptius

  • Join a growing ServiceNow Partner with a strong Middle East presence.

  • Work on high-impact enterprise and public sector programmes.

  • Competitive, tax-free compensation aligned to experience.

  • Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.

 

Senior Product Owner – Pharmacy Automation Software (Hybrid Durham, NC)

Senior Product Owner – Pharmacy Automation

📍 Location: Durham, North Carolina, USA
🏢 Work Model: Onsite 4 days per week / 1 day remote
💼 Employment Type: Full-Time
💰 Salary Range: $110,000 – $125,000
✈️ Travel: Up to 20% (domestic & international)

About the Opportunity

This is a high-impact Senior Product Owner role within a fast-growing Pharmacy Automation R&D organization at the forefront of healthcare technology. You’ll play a critical role in shaping software products that directly address some of the industry’s biggest challenges—clinician shortages, operational efficiency, and patient safety.

You’ll act as a subject-matter expert and strategic driver, translating customer and business needs into scalable, high-quality software solutions that deliver real-world value.

Your Mission

As a Senior Product Owner, your top priorities will be to:

  1. Champion product strategy through the elicitation, refinement, and ownership of software product requirements

  2. Partner with Software Delivery Leads to translate requirements into features and user stories

  3. Deliver customer-delighting solutions that drive measurable business outcomes

Key Responsibilities

  • Own and manage the software product backlog, including features, user stories, and defects

  • Prioritize scope in collaboration with cross-functional teams while balancing risk, schedule, and resources

  • Partner closely with Product Managers, Engineering, QA, and Delivery Leads to ensure value-driven execution

  • Lead requirements engineering across the full SDLC (functional & non-functional)

  • Support Agile ceremonies including sprint planning, estimations, reviews, and incremental delivery

  • Drive product quality through continuous collaboration with engineering and QA teams

  • Lead system design reviews and contribute to architectural discussions

  • Ensure testability of requirements and support verification, validation, and UAT planning & execution

  • Support beta launches, success criteria definition, and outcome documentation

  • Act as an escalation point for production issues and provide third-line support

  • Execute work within formal design controls, PLM, configuration management, and phase review processes

  • Contribute to intellectual property generation and share domain expertise across teams

  • Stay current with Agile best practices, industry trends, and competitive landscapes

Skills & Experience

  • Strong expertise in Agile / Lean software development environments

  • Hands-on experience with product and delivery tools such as Aha!, Jira, Azure DevOps

  • Excellent communication, facilitation, and stakeholder leadership skills

  • Strong analytical thinking and problem-solving capability

  • High attention to detail with the ability to operate independently in complex environments

  • Domain experience in Pharmacy, Healthcare, or Medical Technology

Qualifications

  • Bachelor’s Degree or Pharmacy Technician Certification (CPhT) required

  • 5+ years of relevant product ownership or related experience

Ideal Candidate Profile

  • Local to the Durham, NC area

  • Comfortable working on-site 4 days per week

  • Strong background in healthcare or pharmacy-related software products

  • Confident working cross-functionally in a regulated, fast-paced environment

Why Join

  • Work on mission-critical healthcare technology with real patient impact

  • Collaborate with high-performing global R&D teams

  • Clear ownership, visibility, and influence over product outcomes

  • Strong culture of accountability, learning, and continuous improvement

  • Competitive salary, full benefits, and long-term career growth

Your new job awaits.

Start the process →