Senior Epic Application Analyst – ASAP
📍 Location: Houston, Texas 77024
🏥 Location Requirement: Must Be Able to Support the Houston Area
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Senior
👤 Reports To: Manager, Clinical Solutions
👥 Openings: Two
💰 Base Salary: $94,500–$130,000
📞 On-Call: Rotating After-Hours Support Required
✈️ Travel: Not Required
🚚 Relocation Assistance: Partial Assistance Available
🚫 Visa Sponsorship: Not Available
Help Optimize Emergency Care Through Epic
A leading healthcare organization is seeking two experienced Senior Epic Application Analysts to support, develop and optimize its Epic environment, with a primary focus on Epic ASAP and Emergency Department workflows.
This senior-level position will translate clinical and operational requirements into effective Epic solutions. The successful candidate will perform complex analysis, design, configuration, testing, implementation and production support while partnering closely with Emergency Department clinicians, operational leaders, technical teams and other application analysts.
This opportunity is suited to an experienced Epic professional who understands Emergency Department operations, can independently resolve complex application issues and enjoys mentoring less-experienced analysts.
Certification Requirements
An active Epic certification is required.
Certification preference will be considered in the following order:
Epic ASAP certification – strongly preferred
Epic ClinDoc certification
Epic Ambulatory certification
Candidates without Epic ASAP certification must still demonstrate relevant Emergency Department experience and strong transferable Epic application expertise.
Key Responsibilities
Epic ASAP and Emergency Department Support
Provide ongoing application support for Epic ASAP and Emergency Department workflows.
Develop an in-depth understanding of clinical, operational and business requirements.
Partner with Emergency Department clinicians and leaders to identify workflow challenges.
Translate user and departmental requirements into effective Epic configurations and technical solutions.
Support patient-care workflows while maintaining system reliability, usability and safety.
Evaluate requests and recommend solutions that improve clinical efficiency and user experience.
Serve as a knowledgeable resource for Epic ASAP functionality and Emergency Department operations.
Application Analysis and Build
Perform intermediate-to-advanced Epic application analysis, design, build, testing and implementation.
Configure Epic functionality in accordance with approved requirements and technical standards.
Conduct workflow reviews and process walkthroughs with clinical and operational stakeholders.
Analyse the effect of proposed changes across connected applications, departments and workflows.
Develop solutions that improve user productivity and departmental service levels.
Apply established information-systems methodologies throughout the development lifecycle.
Maintain accurate documentation for configurations, decisions and technical changes.
Testing and Implementation
Develop and execute unit, integrated and regression-testing activities.
Coordinate testing with clinical users, operational stakeholders and other application teams.
Document defects, expected results and final resolutions.
Support user-acceptance testing and implementation-readiness activities.
Assist with Epic upgrades, enhancements, optimisation initiatives and new functionality.
Participate in go-live planning, implementation and post-production support.
Monitor implemented changes and resolve issues affecting clinical operations.
Production Support
Provide ongoing support to Epic users.
Troubleshoot complex application, workflow and integration problems.
Analyse reported issues and determine appropriate corrective actions.
Work with technical and clinical teams to resolve cross-application incidents.
Maintain clear communication with users throughout the resolution process.
Escalate issues appropriately when broader technical or operational assistance is required.
Participate regularly in the rotating after-hours technical-support schedule.
Project Planning and Coordination
Develop, prioritise and execute assigned projects according to established schedules.
Balance production support, enhancements, testing and project responsibilities.
Maintain effective coordination across all assigned work.
Document project plans, priorities, milestones and schedules.
Provide the Manager with regular updates regarding assignment status, risks and dependencies.
Identify potential delays and communicate concerns before they affect delivery.
Support multiple concurrent initiatives within a complex healthcare environment.
Technical Standards and Governance
Advocate for consistent technical-development and application-support standards.
Follow established Epic, information-management and change-control practices.
Help enforce documentation, testing and implementation standards.
Support the safe and reliable operation of clinical applications.
Identify opportunities to improve application-support processes and system quality.
Ensure changes comply with organizational policies and healthcare technology requirements.
Training and Mentorship
Contribute to the preparation and delivery of staff training.
Develop supporting materials and application documentation.
Explain Epic functionality and workflow changes clearly to clinical and operational users.
Assist and mentor less-experienced analysts.
Serve as a preceptor, technical resource and subject-matter expert.
Promote knowledge sharing and professional development across the team.
Stakeholder Partnership
Build effective relationships with clinical users, operational leaders and technical teams.
Communicate technical information clearly to both technical and non-technical audiences.
Provide responsive, courteous and professional customer service.
Acknowledge user needs promptly and help guide issues through resolution.
Support compassionate, safe and efficient patient-care experiences through reliable technology.
Required Qualifications
Active Epic certification.
Epic ASAP certification is strongly preferred; Epic ClinDoc or Ambulatory certification may be considered as an alternative.
At least four years of Epic Application Analyst experience.
Experience working within or directly supporting an Emergency Department.
Progressively responsible experience involving healthcare information systems.
Experience with system analysis, design, configuration, testing and implementation.
Intermediate-to-advanced knowledge of Epic application-support tools and methodologies.
Experience resolving complex application and workflow problems.
Previous experience assisting or mentoring other analysts.
Understanding of hospital operations and clinical workflows.
Strong analytical skills and technical aptitude.
Effective planning, prioritisation and organizational skills.
Strong communication, collaboration and customer-service capabilities.
Demonstrated growth in the ability to lead and influence others.
Ability to participate in a regular after-hours on-call rotation.
Ability to support operations within the Houston area.
Current authorization to work in the United States without employer sponsorship.
Preferred Qualifications
Associate degree or higher.
Current Epic ASAP certification.
Extensive Emergency Department workflow experience.
Experience supporting Epic within a large health system or hospital network.
Epic ClinDoc or Ambulatory certification in addition to ASAP.
Experience leading Epic enhancements, optimisation projects or implementations.
Experience supporting integrated clinical workflows across multiple Epic modules.
Previous responsibility for training, precepting or mentoring application analysts.
Current residence within the Houston metropolitan area.
The Ideal Candidate
The strongest candidate will be able to demonstrate:
At least four years of hands-on Epic Application Analyst experience.
Active Epic ASAP certification or closely aligned Epic certification.
Direct knowledge of Emergency Department workflows and operational needs.
Ownership of Epic build, testing, implementation and production support.
Successful resolution of complex clinical application issues.
Experience working directly with physicians, nurses and operational leadership.
The ability to manage several projects and support priorities simultaneously.
Strong documentation, communication and customer-service skills.
Experience mentoring less-experienced Epic analysts.
A commitment to safe, reliable and patient-centred technology solutions.
Benefits
The organization offers a comprehensive benefits package that may include:
Medical insurance
Dental insurance
Vision insurance
Life insurance
Retirement benefits
Paid time off
Employee wellness and assistance programs
Professional-development opportunities
Continuing education support
Additional organization-sponsored benefits
Interview Process
The anticipated selection process includes:
Initial interview with the hiring manager.
Peer-panel interview with members of the Epic application team.
Equal Opportunity
The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.