HRIS Technology Consultant (Workday) – Remote (U.S.)

HRIS Technology Consultant (Workday) – Remote

📍 Location: Fully Remote (U.S.)
💼 Employment Type: Full-Time
✈️ Travel: Occasional
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Possible for Exceptional Candidates

Overview

A leading financial services organization is seeking an experienced HRIS Technology Consultant to support, optimize, and enhance its cloud-based HR technology environment, with a strong focus on Workday.

This role will serve as a key HRIS subject matter expert, partnering with HR, IT, business leaders, and functional stakeholders to improve system performance, streamline processes, enhance employee experience, and support enterprise-wide initiatives.

Key Responsibilities

Workday Administration & Configuration

• Provide ongoing support, maintenance, configuration, and optimization of Workday.

• Gather requirements, configure solutions, perform testing, and migrate changes into production.

• Support system enhancements, upgrades, and new feature implementations.

• Review and test vendor releases and recommend adoption of new functionality.

HRIS Consulting & Business Partnership

• Partner with HR leaders, SMEs, and business stakeholders to improve business processes and system functionality.

• Advise on security configuration, reporting, integrations, and workflow optimization.

• Serve as the HRIS lead on enterprise-wide initiatives, including acquisitions, integrations, and transformation projects.

Reporting, Security & Governance

• Develop and maintain reports, dashboards, and analytics.

• Ensure HRIS data integrity, governance, and security compliance.

• Collaborate with IT regarding integrations and downstream system impacts.

• Maintain documentation and end-user training materials.

Continuous Improvement

• Identify automation opportunities and process improvements.

• Develop HR technology roadmaps aligned to business objectives.

• Monitor industry trends and emerging HR technology capabilities.

• Mentor and support less experienced team members.

Required Qualifications

Education

• Bachelor’s Degree in:

• Information Systems

• Human Resources

• Business

• Related field

• Equivalent experience may be considered.

Experience

• 7+ years of HRIS consulting or HR systems experience.

• Strong Workday experience required.

• Experience supporting multiple HR functional areas within Workday.

Functional Expertise

Candidates should be proficient in 7 or more of the following areas:

• HCM

• Staffing & Organizations

• Worker Data

• Time Off & Leave

• Onboarding

• Benefits

• Compensation

• Talent Management

• Performance Management

• Recruiting

• Payroll

• Security

• Integrations

• Reporting

Technical Skills

✔ Workday Configuration & Administration

✔ HRIS Process Design

✔ Business Process Modeling

✔ Security Configuration

✔ Reporting & Analytics

✔ Integrations

✔ Advanced Microsoft Excel

✔ Agile Project Methodologies

✔ Cloud-Based HR Systems

Ideal Candidate

The ideal candidate is a highly experienced Workday professional with a strong consulting mindset and broad HRIS functional expertise.

They will possess:

• Deep Workday configuration experience

• Strong analytical and problem-solving abilities

• Experience supporting multiple HR functions and stakeholders

• Expertise across several Workday modules

• Ability to translate business requirements into scalable HR technology solutions

• Strong communication and stakeholder management skills

Candidate Snapshot

Requirement

Details

Experience

7–10+ Years

Seniority

Associate / Senior Individual Contributor

Education

Bachelor's Degree

HRIS Platform

Workday

Functional Expertise

7+ HRIS Modules

Industry

Financial Services Preferred

Travel

Occasional

Remote

Fully Remote

Sponsorship

Not Available

Key Screening Questions

1. Do you have 7+ years of HRIS consulting experience?

2. What Workday modules have you supported and configured?

3. Are you proficient in at least 7 HRIS functional areas (HCM, Recruiting, Benefits, Payroll, Security, Reporting, Integrations, etc.)?

4. Have you led Workday implementations, enhancements, or major configuration projects?

5. Do you have experience with HRIS security, reporting, and integrations?

6. Have you worked in a highly regulated or enterprise-scale environment?

7. Are you comfortable serving as the primary HRIS SME for business stakeholders?

Why Consider This Opportunity?

• Fully remote position.

• Opportunity to own and influence Workday strategy and optimization.

• Exposure to enterprise-wide HR technology initiatives.

• Strong partnership with HR leadership and business stakeholders.

• Broad scope across multiple Workday modules and business functions.

• Opportunity to drive automation, employee experience improvements, and digital transformation initiatives.

ServiceNow Business Process Analyst – ITSM / Digital Transformation | Abu Dhabi

Job Title: ServiceNow Business Process Analyst

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.

As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.

Role Summary

The ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.

This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.

Key Responsibilities

• Lead requirements gathering and process discovery workshops with business and IT stakeholders.

• Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.

• Translate business needs into functional requirements, user stories, and acceptance criteria.

• Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.

• Support solution design reviews, validating that configurations meet business outcomes.

• Lead or support UAT planning, execution, and defect management.

• Assist with change management and adoption activities, including documentation and knowledge transfer.

• Contribute to process governance, standards, and continuous improvement initiatives.

• Support pre-sales and discovery activities where functional input is required.

Experience Required

• Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.

• Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).

• Strong background in process analysis, requirements definition, and stakeholder engagement.

• Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.

• Familiarity with Agile delivery and ITIL-aligned service management practices.

• Experience supporting UAT and post-go-live adoption activities.

Skills & Capabilities

• Strong understanding of ServiceNow functional capabilities and how they support business processes.

• Excellent workshop facilitation and communication skills.

• Ability to translate complex business requirements into clear, structured documentation.

• Comfortable working with senior stakeholders and cross-functional delivery teams.

• Analytical, detail-oriented, and outcome-focused mindset.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• ITIL or Agile certifications (advantageous but not mandatory)

Why Join Kaptius

• Join a growing ServiceNow Partner with a strong Middle East presence.

• Work on high-impact enterprise and public sector programmes.

• Competitive, tax-free compensation aligned to experience.

• Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.

ServiceNow Business Analyst | Remote (PST/MST) | $80K–$130K | ITSM, ITOM, CSM | Digital Transformation

💼 ServiceNow Business Analyst – PST/MST Time Zones

📍 Remote (must be based in PST or MST, Chandler, AZ preferred)
📅 Full-time | Mid-Level | Reports to SVP Technology

💰 Salary: $80,000 – $130,000 base + partial relocation (contract or contract-to-hire available)
✨ Benefits: Medical, Dental, Vision, Life Insurance, Retirement, Equity, PTO, Work From Home

🚀 About the Role

We’re seeking a ServiceNow Business Analyst who thrives at the intersection of business needs and technical solutions. This is a newly created role designed for someone with strong ServiceNow experience, excellent stakeholder skills, and the ability to collaborate with offshore teams.

As the bridge between business and technology, you’ll translate complex requirements into actionable solutions, optimize workflows, and ensure ServiceNow delivers maximum value. If you’re passionate about ITSM, digital transformation, and enabling teams through smarter processes—this role is for you.

🛡️ Key Responsibilities

• Requirements Gathering: Partner with stakeholders to capture and document ServiceNow business requirements.

• Process Mapping: Analyze workflows, identify improvements, and design streamlined solutions.

• Solution Design: Collaborate with developers and architects to ensure technical alignment with business goals.

• User Stories & Documentation: Create detailed stories, process flows, and use cases.

• Configuration Support: Assist in building and refining ServiceNow modules (ITSM, ITOM, CSM, CMDB).

• Testing & UAT: Coordinate and support user acceptance testing to validate solutions.

• Continuous Improvement: Identify and implement enhancements for performance and usability.

• Training & Support: Provide training and adoption support for new features and processes.

• Change Management: Support upgrades, enhancements, and rollouts with clear communication.

🎯 Required Qualifications

• 5+ years as a Business Analyst, with at least 3 years in ServiceNow.

• Strong knowledge of ITSM, ITOM, CSM, and CMDB.

• Skilled in writing user stories, workflows, and documentation.

• Experience collaborating with offshore teams (flexibility for early/late calls required).

• Excellent verbal/written communication and stakeholder engagement skills.

• US Citizen or Green Card Holder only.

• ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (CBAP, IIBA) preferred.

• ITIL framework knowledge strongly valued.

✅ Preferred Qualifications

• Experience in Healthcare or SLED environments.

• Agile/Scrum background (sprint planning, retrospectives, stand-ups).

• Knowledge of ServiceNow integrations (REST/SOAP).

• Familiarity with CSM features (Case Management, Knowledge Mgmt, Omnichannel).

• Hands-on with Flow Designer, Virtual Agent, Performance Analytics.

• Experience in data migration/integration projects.

• Awareness of cloud technologies (AWS, Azure) and their ServiceNow integrations.

📌 Interview Process

1. Recruiter Phone Screen – 30 minutes

2. Technology Director Interview – 30 minutes

3. HR Interview – 30 minutes

🌟 Why Join?

• Competitive pay & benefits 💰 – comprehensive salary and perks.

• Career growth 🚀 – work on impactful ServiceNow projects with cutting-edge tools.

• Collaborative culture 💡 – join a supportive, innovative, and dynamic team.

• Flexibility 🌍 – remote role with up to 40% travel.