🌐 ServiceNow Architect

📍 Chandler, AZ (Onsite | Arizona & California candidates only)
💼 Senior Level | Reports to SVP
💰 $140,000 – $180,000 + up to 10% bonus (DOE)
🛫 Travel: Up to 20%

Why This Role is Exciting

This is a brand-new opportunity to join a growing team as a hands-on ServiceNow Architect. You’ll be leading enterprise-scale solutions, shaping digital transformation, and working with cutting-edge ServiceNow modules like ITSM, CSM, and SPM. If you thrive in a role where technical depth meets strategic impact, this is the career move you’ve been waiting for.

What You’ll Be Doing

Architect and implement end-to-end ServiceNow solutions across multiple modules.
Collaborate with stakeholders to define architectural vision and roadmaps.
Design and oversee integrations with third-party platforms (AWS, Azure, Salesforce, SAP, etc.).
Guide and mentor technical teams to ensure best-in-class development standards.
Optimize ServiceNow environments for performance, security, and scalability.
Lead upgrades, enhancements, and governance initiatives to keep systems aligned with best practices.
Act as a trusted advisor and SME, driving innovation and value for enterprise clients.

What We’re Looking For

✅ U.S. Citizen or Green Card holder
✅ ServiceNow CAD or CTA certification required (CSA also considered)
✅ 9+ years of hands-on ServiceNow experience, with at least 3 years in an Architect role
✅ Technical expertise across ITSM, CSM, SPM, CMDB, and integrations (REST, SOAP, OAuth2, APIs)
✅ Strong scripting skills (JavaScript, Glide API, Business Rules)
✅ Proven success in large-scale ServiceNow implementations
✅ Knowledge of ITIL processes and Agile project delivery
✅ Excellent communication, leadership, and mentoring abilities

Nice-to-Haves

⭐ Experience with ITAM, ITOM (Discovery, Orchestration, Event Management)
⭐ Familiarity with cloud integrations (AWS, Azure)
⭐ DevOps / CI-CD pipeline experience for ServiceNow
⭐ Advanced ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

Benefits & Perks

🌟 Competitive salary ($140K–$180K) + up to 10% bonus DOE
🌟 Health, dental, vision, and life insurance
🌟 Retirement plans & equity options
🌟 Paid time off & flexible work-from-home options
🌟 Professional development & career growth opportunities
🌟 Collaborative, innovative, and supportive team environment

🚀 With 3 openings available, this is your chance to step into a high-impact role where your architecture expertise shapes the future of enterprise ServiceNow platforms.

💼 ServiceNow Business Analyst – PST/MST Time Zones

📍 Remote (must be based in PST or MST, Chandler, AZ preferred)
📅 Full-time | Mid-Level | Reports to SVP Technology

💰 Salary: $80,000 – $130,000 base + partial relocation (contract or contract-to-hire available)
✨ Benefits: Medical, Dental, Vision, Life Insurance, Retirement, Equity, PTO, Work From Home

🚀 About the Role

We’re seeking a ServiceNow Business Analyst who thrives at the intersection of business needs and technical solutions. This is a newly created role designed for someone with strong ServiceNow experience, excellent stakeholder skills, and the ability to collaborate with offshore teams.

As the bridge between business and technology, you’ll translate complex requirements into actionable solutions, optimize workflows, and ensure ServiceNow delivers maximum value. If you’re passionate about ITSM, digital transformation, and enabling teams through smarter processes—this role is for you.

🛡️ Key Responsibilities

Requirements Gathering: Partner with stakeholders to capture and document ServiceNow business requirements.
Process Mapping: Analyze workflows, identify improvements, and design streamlined solutions.
Solution Design: Collaborate with developers and architects to ensure technical alignment with business goals.
User Stories & Documentation: Create detailed stories, process flows, and use cases.
Configuration Support: Assist in building and refining ServiceNow modules (ITSM, ITOM, CSM, CMDB).
Testing & UAT: Coordinate and support user acceptance testing to validate solutions.
Continuous Improvement: Identify and implement enhancements for performance and usability.
Training & Support: Provide training and adoption support for new features and processes.
Change Management: Support upgrades, enhancements, and rollouts with clear communication.

🎯 Required Qualifications

5+ years as a Business Analyst, with at least 3 years in ServiceNow.
Strong knowledge of ITSM, ITOM, CSM, and CMDB.
Skilled in writing user stories, workflows, and documentation.
Experience collaborating with offshore teams (flexibility for early/late calls required).
Excellent verbal/written communication and stakeholder engagement skills.
US Citizen or Green Card Holder only.
ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (CBAP, IIBA) preferred.
ITIL framework knowledge strongly valued.

✅ Preferred Qualifications

Experience in Healthcare or SLED environments.
Agile/Scrum background (sprint planning, retrospectives, stand-ups).
Knowledge of ServiceNow integrations (REST/SOAP).
Familiarity with CSM features (Case Management, Knowledge Mgmt, Omnichannel).
Hands-on with Flow Designer, Virtual Agent, Performance Analytics.
Experience in data migration/integration projects.
Awareness of cloud technologies (AWS, Azure) and their ServiceNow integrations.

📌 Interview Process

Recruiter Phone Screen – 30 minutes
Technology Director Interview – 30 minutes
HR Interview – 30 minutes

🌟 Why Join?

Competitive pay & benefits 💰 – comprehensive salary and perks.
Career growth 🚀 – work on impactful ServiceNow projects with cutting-edge tools.
Collaborative culture 💡 – join a supportive, innovative, and dynamic team.
Flexibility 🌍 – remote role with up to 40% travel.

Your new job awaits.