ServiceNow Business Analyst | Remote (PST/MST) | $80K–$130K | ITSM, ITOM, CSM | Digital Transformation

💼 ServiceNow Business Analyst – PST/MST Time Zones

📍 Remote (must be based in PST or MST, Chandler, AZ preferred)
📅 Full-time | Mid-Level | Reports to SVP Technology

💰 Salary: $80,000 – $130,000 base + partial relocation (contract or contract-to-hire available)
✨ Benefits: Medical, Dental, Vision, Life Insurance, Retirement, Equity, PTO, Work From Home

🚀 About the Role

We’re seeking a ServiceNow Business Analyst who thrives at the intersection of business needs and technical solutions. This is a newly created role designed for someone with strong ServiceNow experience, excellent stakeholder skills, and the ability to collaborate with offshore teams.

As the bridge between business and technology, you’ll translate complex requirements into actionable solutions, optimize workflows, and ensure ServiceNow delivers maximum value. If you’re passionate about ITSM, digital transformation, and enabling teams through smarter processes—this role is for you.

🛡️ Key Responsibilities

• Requirements Gathering: Partner with stakeholders to capture and document ServiceNow business requirements.

• Process Mapping: Analyze workflows, identify improvements, and design streamlined solutions.

• Solution Design: Collaborate with developers and architects to ensure technical alignment with business goals.

• User Stories & Documentation: Create detailed stories, process flows, and use cases.

• Configuration Support: Assist in building and refining ServiceNow modules (ITSM, ITOM, CSM, CMDB).

• Testing & UAT: Coordinate and support user acceptance testing to validate solutions.

• Continuous Improvement: Identify and implement enhancements for performance and usability.

• Training & Support: Provide training and adoption support for new features and processes.

• Change Management: Support upgrades, enhancements, and rollouts with clear communication.

🎯 Required Qualifications

• 5+ years as a Business Analyst, with at least 3 years in ServiceNow.

• Strong knowledge of ITSM, ITOM, CSM, and CMDB.

• Skilled in writing user stories, workflows, and documentation.

• Experience collaborating with offshore teams (flexibility for early/late calls required).

• Excellent verbal/written communication and stakeholder engagement skills.

• US Citizen or Green Card Holder only.

• ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (CBAP, IIBA) preferred.

• ITIL framework knowledge strongly valued.

✅ Preferred Qualifications

• Experience in Healthcare or SLED environments.

• Agile/Scrum background (sprint planning, retrospectives, stand-ups).

• Knowledge of ServiceNow integrations (REST/SOAP).

• Familiarity with CSM features (Case Management, Knowledge Mgmt, Omnichannel).

• Hands-on with Flow Designer, Virtual Agent, Performance Analytics.

• Experience in data migration/integration projects.

• Awareness of cloud technologies (AWS, Azure) and their ServiceNow integrations.

📌 Interview Process

1. Recruiter Phone Screen – 30 minutes

2. Technology Director Interview – 30 minutes

3. HR Interview – 30 minutes

🌟 Why Join?

• Competitive pay & benefits 💰 – comprehensive salary and perks.

• Career growth 🚀 – work on impactful ServiceNow projects with cutting-edge tools.

• Collaborative culture 💡 – join a supportive, innovative, and dynamic team.

• Flexibility 🌍 – remote role with up to 40% travel.

System Administrator - Phoenix, AZ - Full-time, Permanent - $60,000 - $87,000

System Administrator
Phoenix, AZ
Full-time, Permanent
$60,000 - $87,000

A direct report to the Director of IT Operations, the IT Systems Administrator position provides technical support and maintenance of infrastructure hardware and software; system monitoring and escalation; problem determination and resolution.   This position requires a wide range of desktop and infrastructure knowledge, including but not limited to computer hardware, mobile devices, networking, printers, security, software, storage, and telecommunications.

WHAT YOU'LL BE DOING:

Essential Functions: Responsibilities of the Systems Administrator include but are not limited to:

• Implementation, monitoring, maintenance, and decommissioning of infrastructure components such as: Network, Security, Servers (Windows/Unix), Software, Storage, Telecommunications.

• Development, testing, and lifecycle management of end-user workstations and infrastructure servers, using SCCM to manage OS images, software updates/patching, and hardware asset management.

• Management and support of MS O365 and Active Directory.

• Backup, Group Policy, data recovery, and security management.

• Mobile device management.

• Identification and remediation of underlying infrastructure issues and problems.

• Participation in SOX and license/software/hardware management activities.

• Providing support for the Service Desk team to identify, diagnose, and resolve user and system issues.

• Participation in cross-functional activities including the creation and monitoring of operational metrics.

• Assist in the creation of user training material, and presentation during user training classes when required.

• Participation in the creation, documentation and implementation of IT policies and procedures.

Company Values

• Believes and supports our Company Values.

• Complies with all Williams Scotsman Mobile Mini Safety, Transportation, and Environmental Policies.

Performance Efficient Use of Resources

• This is a team-based role and may assist in other aspects of IT as well as help drive our Company’s Strategies and promote our Mission, Vision and Values. WSMM has a highly collaborative culture, and the successful candidate will work effectively with a broad group of senior executives, peers, and direct reports to perform the above responsibilities.

Customer Focus

• Utilizes and deploys proactive customer relationship management techniques.

EDUCATION AND QUALIFICATIONS:

The successful candidate will possess:

• Minimum of five (5) years of related experience supporting a MS Windows environment.

• Bachelor’s Degree in Computer Science or related field, or an equivalent combination of education and experience.

• Experience in a prior IT role, such as Desktop Support or Helpdesk, with:

• Active Directory management.

• The MS O365 suite of tools.

• Scripting and automation with PowerShell.

• SCCM or other software management tool implementation, deployment, and management.

• Backup software and processes.

• Printer management.

• Mobile device management technology such as AirWatch.

• Telecommunication tools such as Zoom

• Proven ability to provide high level support and management of technology platforms.

• Ability to handle multiple projects/tasks at same time.

• Strong verbal, written, and interpersonal communication skills.

• Excellent customer service and organizational skills.

• Relevant industry certifications preferred.