ServiceNow Implementation

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ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

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ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

  • Define and own the ServiceNow platform architecture across multiple business domains

  • Design end-to-end solutions spanning multiple ServiceNow modules and integrations

  • Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

  • Lead architecture decisions across:

    • ITSM (core)

    • HRSD

    • ITOM (Discovery, Service Mapping, Event Management)

    • ITAM (HAM / SAM)

    • CSM & FSM

    • GRC & SecOps

    • SPM / PPM

    • App Engine & custom applications

  • Ensure scalability, performance, security, and governance of the platform

  • Define and enforce architecture standards, design patterns, and development guidelines

  • Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

  • Provide technical leadership and mentorship to developers, admins, and consultants

  • Oversee integration architecture (APIs, middleware, third-party systems)

  • Support pre-sales / solutioning (if applicable) for new initiatives or expansions

  • Drive continuous improvement and platform optimisation

Experience Required

  • 5–8+ years of ServiceNow platform experience

  • Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

  • Strong experience designing and delivering multi-module ServiceNow solutions

  • Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

  • Experience working in enterprise-scale environments with complex integrations

  • Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

  • Exposure across multiple ServiceNow modules, including:

    • ITSM (essential)

    • HRSD

    • ITOM and/or ITAM

    • CSM / FSM

    • GRC / SecOps

  • Experience contributing toward or working alongside CTA-level architecture standards

  • Experience in global delivery models or large transformation programmes

  • Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Certified Implementation Specialist (one or more modules)

  • ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

  • CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

  • Strong architecture design and problem-solving capability

  • Ability to operate at both strategic and hands-on levels

  • Excellent stakeholder communication and influencing skills

  • Strong understanding of platform governance and best practices

  • Ability to guide and mentor cross-functional technical teams

  • Structured, forward-thinking, and solution-oriented mindset

Why This Role

  • Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

  • Exposure to enterprise-wide, multi-module ServiceNow architecture

  • High visibility role with influence on platform strategy and transformation

  • Hybrid working with strong presence in Hyderabad (preferred hub)

  • Fast-moving environment with significant career progression potential

Application Questions

  • How many years of ServiceNow experience do you have?

  • Which ServiceNow modules have you architected solutions for?

  • Have you operated at a platform or enterprise architecture level?

  • What ServiceNow certifications do you hold?

  • Are you currently based in or open to relocating to Hyderabad?

  • What is your availability to start?

 

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

  • Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

  • Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

  • Work across core ServiceNow modules including:

    • ITSM (essential)

    • HRSD (Human Resources Service Delivery)

    • Additional modules such as:

      • ITAM (IT Asset Management)

      • ITOM (IT Operations Management)

      • CSM (Customer Service Management)

      • FSM (Field Service Management)

      • GRC (Governance, Risk & Compliance)

      • SecOps (Security Operations)

      • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

      • App Engine / Custom Applications

  • Collaborate with architects, developers, admins, and business stakeholders across workstreams

  • Facilitate workshops and discovery sessions to define requirements and implementation approaches

  • Ensure alignment with ServiceNow best practices, governance, and platform strategy

  • Oversee testing, release planning, and go-live activities

  • Drive adoption, process optimisation, and transition into BAU support models

  • Provide clear and structured programme reporting to senior stakeholders

Experience Required

  • Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

  • Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

  • Experience across multiple ServiceNow modules (not limited to ITSM)

  • Solid understanding of enterprise service management and digital workflows

  • Experience working in enterprise or consultancy-led delivery environments

  • Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

  • Hands-on or delivery exposure to:

    • ITAM and/or ITOM

    • HRSD

    • CSM or customer-facing workflows

  • Experience delivering multi-module or platform-wide ServiceNow transformations

  • Exposure to global or complex enterprise programmes

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

  • Strong programme governance and delivery management expertise

  • Ability to operate across both functional and technical ServiceNow teams

  • Excellent workshop facilitation and stakeholder engagement skills

  • Structured, organised, and outcome-driven mindset

  • Ability to manage multiple workstreams and priorities simultaneously

Why This Role

  • Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

  • Exposure to a wide range of ServiceNow modules and business domains

  • Flexibility in working model with hybrid/remote options

  • Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

  • How many end-to-end ServiceNow projects have you delivered?

  • Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

  • Do you hold any ServiceNow certifications? If yes, please specify

  • What is your earliest availability to start?

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ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

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ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

  • Act as technical owner for ServiceNow engagements

  • Lead and mentor a team of developers

  • Assign development tasks and provide architectural guidance

  • Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

  • Lead requirements discovery sessions with stakeholders

  • Design and implement complex ServiceNow solutions

  • Architect workflows, case management, and automation across:

    • CSM

    • Financial Services Operations (FSO)

  • Translate business requirements into scalable technical designs

  • Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

  • Build and customize:

    • Complex workflows and workflow activities

    • Business Rules, Client Scripts, UI Policies, UI Actions

    • Script Includes, ACLs, Service Portal components

  • Integrate third-party systems using:

    • REST

    • SOAP

    • Scripted APIs

    • Flow Designer / Integration Hub

  • Manage deployments via Update Sets

  • Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

  • Monitor ServiceNow health, usage, and compliance

  • Lead production support and issue resolution

  • Coordinate production and sub-production releases

  • Support regression testing and upgrade remediation

  • Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

  • Participate in blueprinting workshops

  • Assist in project estimation

  • Lead knowledge transfer sessions

  • Contribute to Center of Excellence (COE) standards

  • Support continuous improvement of development best practices

  • Lead internal training workshops

Required Qualifications

  • 10–15+ years of overall IT experience

  • Strong experience in ServiceNow Development

  • Extensive experience in:

    • Customer Service Management (CSM)

    • Financial Services Operations (FSO)

  • Proven experience leading client-facing technical projects

  • Strong hands-on scripting experience (JavaScript within ServiceNow)

  • Experience deploying code across lower and production environments

  • Experience with integrations and API development

  • Excellent communication and stakeholder engagement skills

Certifications (Required)

  • ServiceNow Certified System Administrator (CSA)

  • At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

  • Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

  • Case management implementations supporting:

    • Dispute Management

    • Fraud Claims Processing

    • Client Onboarding

    • Loan Operations

    • Card Operations

    • Treasury Operations

  • Greenfield implementation of a ServiceNow module

  • Experience coordinating platform upgrades and cloning

  • Strong understanding of ServiceNow best practices

Ideal Candidate Profile

  • Architect-level thinker with hands-on capability

  • Strong leadership presence in client-facing environments

  • Experience operating in financial services or commercial banking

  • Structured, detail-oriented, and delivery-focused

  • Comfortable leading distributed teams in agile environments

  • Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

  1. Total years of ServiceNow development experience

  2. Total years of CSM experience

  3. Total years of FSO experience

  4. Total years operating in an Architect capacity

Compensation & Benefits

  • 💰 Base Salary: $150,000 – $170,000

  • Bonus eligible

  • Full benefits package

  • Remote flexibility

  • Long-term career growth within enterprise-scale transformation programs

 

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ServiceNow Business Process Analyst – ITSM / Digital Transformation | Abu Dhabi

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Job Title: ServiceNow Business Process Analyst

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.

As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.

Role Summary

The ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.

This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.

Key Responsibilities

  • Lead requirements gathering and process discovery workshops with business and IT stakeholders.

  • Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.

  • Translate business needs into functional requirements, user stories, and acceptance criteria.

  • Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.

  • Support solution design reviews, validating that configurations meet business outcomes.

  • Lead or support UAT planning, execution, and defect management.

  • Assist with change management and adoption activities, including documentation and knowledge transfer.

  • Contribute to process governance, standards, and continuous improvement initiatives.

  • Support pre-sales and discovery activities where functional input is required.

Experience Required

  • Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.

  • Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).

  • Strong background in process analysis, requirements definition, and stakeholder engagement.

  • Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.

  • Familiarity with Agile delivery and ITIL-aligned service management practices.

  • Experience supporting UAT and post-go-live adoption activities.

Skills & Capabilities

  • Strong understanding of ServiceNow functional capabilities and how they support business processes.

  • Excellent workshop facilitation and communication skills.

  • Ability to translate complex business requirements into clear, structured documentation.

  • Comfortable working with senior stakeholders and cross-functional delivery teams.

  • Analytical, detail-oriented, and outcome-focused mindset.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • ITIL or Agile certifications (advantageous but not mandatory)

Why Join Kaptius

  • Join a growing ServiceNow Partner with a strong Middle East presence.

  • Work on high-impact enterprise and public sector programmes.

  • Competitive, tax-free compensation aligned to experience.

  • Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.

 

ServiceNow Developer (CMDB Expertise) | Hybrid Chandler, AZ | $90K–$130K

🧩 ServiceNow Developer / Engineer (CMDB Expertise)

📍 Location: Hybrid – Chandler, AZ (2–3 days onsite)
💼 Experience Level: Mid-Level (3+ years)
🏢 Industry: Information Technology / IT Services
🎓 Education: Bachelor’s degree preferred
🚫 Visa Sponsorship: Not available
🚚 Relocation: None
💰 Compensation: $90,000 – $130,000 base salary (or up to $85/hr for contract)
🕓 Employment Type: Full-Time or Contract-to-Hire

🌟 The Opportunity

An innovative and fast-growing ServiceNow Partner is seeking a skilled ServiceNow Developer or Engineer with deep CMDB expertise to help design and optimize enterprise-scale ServiceNow solutions.

You’ll play a key role in improving configuration management data accuracy, automating discovery, and integrating ITSM and ITOM processes — empowering organizations to enhance operational visibility and efficiency.

This is a hands-on technical role that blends development, architecture, and problem-solving. You’ll collaborate closely with senior architects, business analysts, and delivery leads on large-scale digital transformation projects.

🧭 Key Responsibilities

  • Design, configure, and enhance ServiceNow solutions with a strong focus on CMDB, Discovery, and Service Mapping.

  • Build and optimize CI classes, identification rules, and relationship models to ensure CMDB integrity.

  • Integrate CMDB data with ITSM, ITOM, ITAM, and SAM modules to improve data accuracy and transparency.

  • Develop and maintain automation scripts using JavaScript, Glide APIs, and Flow Designer.

  • Configure and support MID Servers, integration protocols (REST, SOAP, JDBC), and Orchestration tools.

  • Conduct data audits, reconciliations, and performance tuning for CMDB and related modules.

  • Collaborate with business stakeholders to gather requirements, define technical designs, and deliver high-quality solutions.

  • Support platform upgrades, patching, and enhancement initiatives.

  • Participate in Agile ceremonies — sprint planning, reviews, and retrospectives.

🧠 Required Skills & Experience

✅ 3+ years of hands-on experience as a ServiceNow Developer or Engineer.
✅ Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
✅ Proficiency with JavaScript, Glide APIs, Flow Designer, and overall ServiceNow configuration.
✅ Hands-on experience with one or more modules: ITSM, ITOM, ITAM, or SAM.
✅ Knowledge of Discovery, MID Server configuration, and integration protocols (REST, SOAP, JDBC, etc.).
✅ Strong documentation and technical design writing skills.

💡 Preferred Attributes

⭐ Experience working in tech startups or agile environments.
⭐ Exposure to offshore team collaboration.
⭐ Strong problem-solving mindset and ability to work autonomously.
⭐ Excellent communication and interpersonal skills with technical and non-technical stakeholders.

🚀 Why Join

  • Be part of a fast-growing ServiceNow Partner with a collaborative, innovation-driven culture.

  • Work directly with architects and delivery leads on enterprise-level ServiceNow projects.

  • Hybrid flexibility — 2–3 days onsite in Chandler, AZ.

  • Competitive compensation and comprehensive benefits.

  • Immediate hire potential for the right fit after two interview rounds.

🧩 Screening Questions

1️⃣ Have you ever worked in a tech start-up or small team environment?
2️⃣ Have you collaborated with offshore teams in varying time zones?
3️⃣ Are you located near Chandler, AZ, and available onsite 2–3 days per week?

💎 Benefits

  • Medical, Dental & Vision Insurance

  • Life & Disability Coverage

  • Retirement Plan

  • Paid Time Off

  • Equity Participation

  • Hybrid / Work-from-Home Flexibility

🧩 Candidate Snapshot

  • Experience: 3+ years of ServiceNow development/engineering

  • Specialization: CMDB, Discovery, Integrations, ITSM/ITOM

  • Tools & Skills: ServiceNow | JavaScript | Glide API | Flow Designer | MID Server | REST/SOAP/JDBC

  • Travel: None

  • Work Type: Full-Time or Contract-to-Hire

🌐 Ready to advance your ServiceNow career?
Join a high-growth environment where your technical expertise shapes enterprise ServiceNow ecosystems and drives digital innovation.

 

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

  • Lead the analysis, design, and unification of ITSM processes across different teams and systems.

  • Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

  • Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

  • Ensure alignment with ITIL best practices and organizational policies.

  • Develop process documentation, SOPs, and training materials to support adoption.

  • Collaborate with technical teams to validate that process design aligns with system capabilities.

  • Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

  • Proven experience in ITSM process design, optimization, and implementation.

  • Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

  • Strong understanding of ITIL v4 framework and best practices.

  • Experience leading cross-functional workshops and engaging stakeholders at all levels.

  • Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

  • ITIL v4 Foundation or Intermediate Certification.

  • Experience in process unification or transformation projects within large enterprises.

  • Exposure to government or regulated industry environments.

  • ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

  • Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

  • Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

  • Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

  • Configure event rules, alert correlation, and monitoring integrations with third-party tools.

  • Support discovery and service mapping initiatives to enhance operational visibility.

  • Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

  • Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

  • Strong understanding of data segregation, CMDB, and event correlation concepts.

  • Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

  • Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

  • Ability to work independently and deliver results in a fast-paced environment.

  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

  • Experience in large-scale enterprise environments or managed services.

  • Prior exposure to projects in regulated or government sectors.

 

ServiceNow Architect | Chandler, AZ | $140K–$180K + Bonus | ITSM, CSM, SPM, CMDB | Onsite

🌐 ServiceNow Architect

📍 Chandler, AZ (Onsite | Arizona & California candidates only)
💼 Senior Level | Reports to SVP
💰 $140,000 – $180,000 + up to 10% bonus (DOE)
🛫 Travel: Up to 20%

Why This Role is Exciting

This is a brand-new opportunity to join a growing team as a hands-on ServiceNow Architect. You’ll be leading enterprise-scale solutions, shaping digital transformation, and working with cutting-edge ServiceNow modules like ITSM, CSM, and SPM. If you thrive in a role where technical depth meets strategic impact, this is the career move you’ve been waiting for.

What You’ll Be Doing

  • Architect and implement end-to-end ServiceNow solutions across multiple modules.

  • Collaborate with stakeholders to define architectural vision and roadmaps.

  • Design and oversee integrations with third-party platforms (AWS, Azure, Salesforce, SAP, etc.).

  • Guide and mentor technical teams to ensure best-in-class development standards.

  • Optimize ServiceNow environments for performance, security, and scalability.

  • Lead upgrades, enhancements, and governance initiatives to keep systems aligned with best practices.

  • Act as a trusted advisor and SME, driving innovation and value for enterprise clients.

What We’re Looking For

✅ U.S. Citizen or Green Card holder
✅ ServiceNow CAD or CTA certification required (CSA also considered)
✅ 9+ years of hands-on ServiceNow experience, with at least 3 years in an Architect role
✅ Technical expertise across ITSM, CSM, SPM, CMDB, and integrations (REST, SOAP, OAuth2, APIs)
✅ Strong scripting skills (JavaScript, Glide API, Business Rules)
✅ Proven success in large-scale ServiceNow implementations
✅ Knowledge of ITIL processes and Agile project delivery
✅ Excellent communication, leadership, and mentoring abilities

Nice-to-Haves

⭐ Experience with ITAM, ITOM (Discovery, Orchestration, Event Management)
⭐ Familiarity with cloud integrations (AWS, Azure)
⭐ DevOps / CI-CD pipeline experience for ServiceNow
⭐ Advanced ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

Benefits & Perks

🌟 Competitive salary ($140K–$180K) + up to 10% bonus DOE
🌟 Health, dental, vision, and life insurance
🌟 Retirement plans & equity options
🌟 Paid time off & flexible work-from-home options
🌟 Professional development & career growth opportunities
🌟 Collaborative, innovative, and supportive team environment

🚀 With 3 openings available, this is your chance to step into a high-impact role where your architecture expertise shapes the future of enterprise ServiceNow platforms.

 

ServiceNow Business Analyst | Remote (PST/MST) | $80K–$130K | ITSM, ITOM, CSM | Digital Transformation

💼 ServiceNow Business Analyst – PST/MST Time Zones

📍 Remote (must be based in PST or MST, Chandler, AZ preferred)
📅 Full-time | Mid-Level | Reports to SVP Technology

💰 Salary: $80,000 – $130,000 base + partial relocation (contract or contract-to-hire available)
✨ Benefits: Medical, Dental, Vision, Life Insurance, Retirement, Equity, PTO, Work From Home

🚀 About the Role

We’re seeking a ServiceNow Business Analyst who thrives at the intersection of business needs and technical solutions. This is a newly created role designed for someone with strong ServiceNow experience, excellent stakeholder skills, and the ability to collaborate with offshore teams.

As the bridge between business and technology, you’ll translate complex requirements into actionable solutions, optimize workflows, and ensure ServiceNow delivers maximum value. If you’re passionate about ITSM, digital transformation, and enabling teams through smarter processes—this role is for you.

🛡️ Key Responsibilities

  • Requirements Gathering: Partner with stakeholders to capture and document ServiceNow business requirements.

  • Process Mapping: Analyze workflows, identify improvements, and design streamlined solutions.

  • Solution Design: Collaborate with developers and architects to ensure technical alignment with business goals.

  • User Stories & Documentation: Create detailed stories, process flows, and use cases.

  • Configuration Support: Assist in building and refining ServiceNow modules (ITSM, ITOM, CSM, CMDB).

  • Testing & UAT: Coordinate and support user acceptance testing to validate solutions.

  • Continuous Improvement: Identify and implement enhancements for performance and usability.

  • Training & Support: Provide training and adoption support for new features and processes.

  • Change Management: Support upgrades, enhancements, and rollouts with clear communication.

🎯 Required Qualifications

  • 5+ years as a Business Analyst, with at least 3 years in ServiceNow.

  • Strong knowledge of ITSM, ITOM, CSM, and CMDB.

  • Skilled in writing user stories, workflows, and documentation.

  • Experience collaborating with offshore teams (flexibility for early/late calls required).

  • Excellent verbal/written communication and stakeholder engagement skills.

  • US Citizen or Green Card Holder only.

  • ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (CBAP, IIBA) preferred.

  • ITIL framework knowledge strongly valued.

✅ Preferred Qualifications

  • Experience in Healthcare or SLED environments.

  • Agile/Scrum background (sprint planning, retrospectives, stand-ups).

  • Knowledge of ServiceNow integrations (REST/SOAP).

  • Familiarity with CSM features (Case Management, Knowledge Mgmt, Omnichannel).

  • Hands-on with Flow Designer, Virtual Agent, Performance Analytics.

  • Experience in data migration/integration projects.

  • Awareness of cloud technologies (AWS, Azure) and their ServiceNow integrations.

📌 Interview Process

  1. Recruiter Phone Screen – 30 minutes

  2. Technology Director Interview – 30 minutes

  3. HR Interview – 30 minutes

🌟 Why Join?

  • Competitive pay & benefits 💰 – comprehensive salary and perks.

  • Career growth 🚀 – work on impactful ServiceNow projects with cutting-edge tools.

  • Collaborative culture 💡 – join a supportive, innovative, and dynamic team.

  • Flexibility 🌍 – remote role with up to 40% travel.

 

ServiceNow Architect | Chandler, AZ (Hybrid) | $150K–$180K + Full Benefits

ServiceNow Architect

📍 Location: Chandler, Arizona (Hybrid – 3 days in-office weekly) (open to being based in Arizona State)
💼 Employment Type: Full-Time | Senior-Level
💲 Salary Range: $150,000 – $180,000 USD
🛑 Visa Sponsorship: Not Available
🚚 Relocation Package: Not Included
✈️ Travel: Not Required

Shape the Future of Enterprise IT with ServiceNow

Are you a senior-level ServiceNow professional who thrives on creating powerful, scalable, and secure platform solutions? This is your opportunity to architect and lead end-to-end ServiceNow implementations for a high-impact, forward-looking team. Based in Chandler, AZ, this in-office role (3x per week) is your chance to work closely with top-tier technical leadership to modernize IT and business processes across a growing enterprise.

What You’ll Do

  • Architect & Lead: Drive the design and deployment of complex ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, HAM, SAM, and CRM modules.

  • Strategic Influence: Collaborate with business and tech stakeholders to shape the ServiceNow roadmap.

  • Integration Mastery: Design seamless integrations with systems like Active Directory, LDAP, Salesforce, AWS, Azure, and custom APIs.

  • Platform Optimization: Continuously evaluate performance, usability, and cost-efficiency while ensuring compliance and governance.

  • Mentorship: Guide development teams in adopting ServiceNow best practices, coding standards, and scalable design.

  • Documentation & Delivery: Produce architecture diagrams, implementation guides, and technical documentation for smooth handoffs and operations.

What You Bring

Must-Have Skills

  • 5+ years of hands-on experience with ServiceNow, with 3+ years in an architect or lead role

  • Expertise in one or more modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM

  • Strong scripting skills in JavaScript, Glide API, Business Rules, etc.

  • Deep knowledge of platform capabilities, CSDM, CMDB structure, and ServiceNow governance

  • Experience with cloud platforms (AWS, Azure) and their integration into ServiceNow

  • Familiarity with DevOps practices and CI/CD pipelines for ServiceNow deployments

  • Proven ability to automate workflows and drive efficiency using modern frameworks

  • Understanding of ITIL frameworks (especially Incident, Problem, Change, and Config Management)

  • Certifications preferred: CAD, CSA, or CTA

Nice to Have

  • Background in healthcare or public sector (SLED) environments

  • Familiarity with ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

  • Experience with large-scale upgrade cycles and patching strategy

Why This Role?

  • 💰 Competitive Pay – $150K–$180K base salary

  • 🏥 Robust Benefits – Medical, dental, vision, life insurance, and 401(k)

  • 📈 Career Growth – High visibility, direct influence on platform evolution, and room for advancement

  • 🧠 Challenging Projects – Work on high-impact, enterprise-level ServiceNow transformations

  • 🧑‍🤝‍🧑 Collaborative Culture – Join a talented, motivated, and supportive technology team

  • 🏡 Flexible Hybrid Work – Enjoy the best of both worlds with structured in-office collaboration and remote flexibility

Interview Process

  1. Phone Screen with Recruiter

  2. Interview with Technology Director

  3. Technical Panel Interview

  4. Final Interview with HR

Other Info

  • Location: On-site (Chandler, AZ) 3 days per week

  • Must be authorized to work in the U.S. (no H1B, STEM, OPT support)

  • Role is open for ongoing recruitment – top-tier talent always welcome

🔍 Interested? Prepare to showcase examples of recent ServiceNow implementations, highlight your architectural contributions, and share your vision for optimizing enterprise IT through automation and intelligent design.

 

Your new job awaits.

Start the process →