Manager, Finance Technology Application Support – Oracle Finance | Brentwood, TN

Manager, Finance Technology Application Support – Oracle Finance

📍 Location: Brentwood, Tennessee 37027
🏢 Work Arrangement: Hybrid – Four Days Onsite, Friday Remote
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Mid-Level Management
👤 Reports To: Vice President
💰 Base Salary: $89,937–$124,563
💵 Sign-On Bonus: Negotiable
✈️ Travel: Up to Approximately 10%
🚚 Relocation Assistance: Not Available
🚫 Visa Sponsorship: Not Available

Overview

A leading national healthcare organization is seeking a Manager of Finance Technology Application Support to lead the team responsible for supporting and optimizing its enterprise Oracle Finance environment.

This is a highly visible, hands-on working-manager position requiring a strong combination of Oracle Finance expertise, production application support, people leadership, vendor management and business partnership.

The successful candidate will lead internal employees and managed-service resources supporting Oracle Fusion Finance applications and related financial processes. The environment includes General Ledger, Accounts Payable, Fixed Assets, Projects, Cost Accounting and several connected applications and integrations.

This is not a purely people-management, infrastructure or end-user support role. The Manager must possess sufficient functional and application-level Oracle Finance expertise to understand complex production issues, challenge assumptions, guide technical and functional resources and become personally involved in troubleshooting and resolution when required.

Key Responsibilities

Oracle Finance Application Support

• Lead day-to-day functional and application support across the Oracle Finance environment.

• Provide hands-on leadership during complex production incidents, service interruptions and escalations.

• Investigate issues, guide troubleshooting and ensure problems are driven through to resolution.

• Perform and oversee root-cause analysis to prevent recurring incidents.

• Maintain the operational stability, reliability and performance of critical Finance applications.

• Proactively identify risks and resolve issues before they significantly affect Finance operations.

• Ensure support documentation, procedures and knowledge resources remain accurate and current.

Oracle Finance Modules

Oversee the support and optimization of Oracle financial modules and related processes, including:

• General Ledger

• Accounts Payable

• Accounts Receivable

• Fixed Assets

• Cash Management

• Projects

• Cost Accounting

• Related financial integrations and reporting platforms

Oracle Fusion Finance experience is strongly preferred, although candidates with substantial Oracle E-Business Suite Financials experience may also be considered.

Team Leadership

• Lead and develop a team of internal Finance Technology employees and managed-service professionals.

• Establish clear priorities, responsibilities and performance expectations.

• Coach team members and support their professional and technical development.

• Manage workload allocation across production incidents, service requests, enhancements, releases and strategic projects.

• Conduct performance-management activities and promote a culture of accountability, ownership and continuous improvement.

• Remain approachable and actively work alongside the team when complex issues arise.

Production Support and Incident Management

• Manage and prioritize production issues based on business impact, urgency and operational risk.

• Lead the response to critical Oracle Finance incidents and escalations.

• Coordinate technical, functional, integration and vendor resources during issue resolution.

• Communicate status, risks, business impact and recovery plans to Finance and Technology leadership.

• Monitor recurring issues and implement permanent corrective actions.

• Establish processes and controls that improve service stability and responsiveness.

Enhancements, Testing and Releases

• Balance production-support responsibilities with system enhancements, testing, releases and project delivery.

• Prioritize enhancement requests based on business value, risk, resources and strategic alignment.

• Lead and support application upgrades, patches and Finance-system releases.

• Coordinate functional testing, regression testing, user acceptance testing and production-readiness activities.

• Ensure releases are appropriately documented, controlled and communicated.

• Partner with Release Management and business stakeholders to minimize operational disruption.

Finance Business Partnership

• Build strong relationships with Finance leadership, Finance Operations and facility-based Finance stakeholders.

• Develop a clear understanding of Accounting and Finance processes, priorities and operational challenges.

• Translate business requirements into effective application-support, enhancement and technology solutions.

• Serve as a trusted partner for Oracle Finance application strategy, operational support and continuous improvement.

• Communicate technical issues and recommendations clearly to non-technical Finance stakeholders.

• Help Finance leaders understand available system capabilities, limitations, risks and opportunities.

Integration and Data Support

• Partner with Data and Integration teams to investigate interface failures and financial-data issues.

• Support reliable movement of financial data between Oracle and connected enterprise applications.

• Coordinate troubleshooting across applications, interfaces, reporting platforms and external services.

• Ensure integration failures are identified, escalated and resolved promptly.

• Support improvements to monitoring, controls and data-reconciliation processes.

Vendor and Managed-Service Management

• Manage third-party application-support vendors and managed-service partners.

• Establish performance expectations, service levels and accountability measures.

• Monitor vendor responsiveness, quality, delivery and issue-resolution performance.

• Manage escalations and challenge vendors when service expectations are not being met.

• Coordinate external resources across production support, enhancements, testing and strategic initiatives.

• Build productive vendor relationships while maintaining clear ownership and accountability.

Transformation and Continuous Improvement

• Drive automation, optimization and measurable improvements across Finance Technology support processes.

• Support enterprise Finance transformation initiatives, potentially including:

• Oracle Fusion optimization

• Accounts Payable technology modernization

• AP automation and intelligent document recognition

• Oracle Enterprise Performance Management initiatives

• Payment modernization

• Financial reporting improvements

• Finance-system integrations

• AI-enabled Finance solutions

• Identify opportunities to improve service delivery, reduce manual effort and strengthen operational controls.

• Help establish scalable processes that support future organizational growth.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Finance, Accounting, Business Administration or a related discipline.

• At least eight years of experience involving enterprise Finance applications, ERP systems, Finance Technology, Oracle applications or related application-support functions.

• Direct professional experience supporting Oracle Finance applications.

• Hands-on functional or application-support experience within an Oracle Finance environment.

• Strong working knowledge of Finance and Accounting processes.

• Direct experience with General Ledger and Accounts Payable.

• Exposure to additional Oracle modules such as Accounts Receivable, Fixed Assets, Projects, Cost Accounting or Cash Management.

• Experience managing Finance Technology or enterprise application-support professionals.

• Ability and willingness to operate as a hands-on working manager.

• Strong production application-support experience, including:

• Incident management

• Troubleshooting

• Escalation management

• Root-cause analysis

• Operational-stability improvement

• Experience balancing production support with system enhancements, implementations, testing, releases and project delivery.

• Experience managing or working closely with third-party application-support vendors or managed-service providers.

• Strong stakeholder-management experience across Finance and Technology.

• Demonstrated ability to learn a complex application environment, establish priorities and proactively drive issues to resolution.

• Strong communication, collaboration and influencing skills.

• Ability to work onsite in Brentwood four days per week.

• Current authorization to work in the United States without employer sponsorship.

Candidates whose experience is limited to infrastructure support, desktop support, basic end-user support or people management without hands-on Oracle Finance application experience will not meet the requirements of this position.

Preferred Qualifications

• Deep Oracle Fusion Finance implementation, production-support or optimization experience.

• Substantial Oracle E-Business Suite Financials experience.

• Experience across several Oracle Finance modules, including GL, AP, AR, Fixed Assets, Cash Management, Projects and Cost Accounting.

• Oracle Enterprise Performance Management experience, particularly with:

• Financial Consolidation and Close Cloud Service

• Account Reconciliation Cloud Service

• Previous Accounting or Finance experience in addition to Finance Technology expertise.

• Experience supporting a large-scale ERP or Finance transformation.

• Experience with Accounts Payable automation, OCR, intelligent document recognition or AI-enabled AP solutions.

• Payment-modernization experience.

• Experience managing offshore or third-party managed-service teams.

• Experience with ERP integrations, financial reporting platforms, data interfaces and integration troubleshooting.

• Healthcare-industry experience.

• Shared-services experience.

• Demonstrated success delivering automation, process improvements and measurable service improvements.

• Master’s degree in a relevant discipline.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

• Recent, hands-on Oracle Fusion Finance or Oracle EBS Financials experience.

• Personal involvement in resolving complex Oracle Finance production issues.

• Strong functional understanding of GL and AP processes.

• Broad exposure to additional Oracle financial modules.

• Experience leading internal employees and external managed-service resources.

• The ability to hold vendors accountable for performance and issue resolution.

• Successful management of competing production, enhancement, release and project priorities.

• Strong partnerships with senior Finance and Accounting stakeholders.

• Measurable improvements in application stability, support performance or Finance processes.

• The confidence to lead strategically while remaining willing to roll up their sleeves and work directly alongside the team.

Work Environment

The Finance Technology team operates in a collaborative and fast-paced environment where accountability, partnership and ownership are essential.

Leaders are expected to be proactive, approachable and comfortable becoming directly involved in complex business and technology challenges. The team works closely across Finance, Technology, Data, Integration, Release Management and external partners, with a strong focus on continuous improvement and internal customer service.

The role currently follows a hybrid schedule, with employees expected onsite in Brentwood from Monday through Thursday and able to work remotely on Friday. Approximately 10% travel may occasionally be required.

Benefits

The organization offers a comprehensive benefits package that may include:

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Retirement benefits

• Paid time off

• Hybrid working flexibility

• Employee wellness and support programs

• Professional-development opportunities

• Additional organization-sponsored benefits

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

Senior Epic Application Analyst – ASAP | Houston, TX

Senior Epic Application Analyst – ASAP

📍 Location: Houston, Texas 77024
🏥 Location Requirement: Must Be Able to Support the Houston Area
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Senior
👤 Reports To: Manager, Clinical Solutions
👥 Openings: Two
💰 Base Salary: $94,500–$130,000
📞 On-Call: Rotating After-Hours Support Required
✈️ Travel: Not Required
🚚 Relocation Assistance: Partial Assistance Available
🚫 Visa Sponsorship: Not Available

Help Optimize Emergency Care Through Epic

A leading healthcare organization is seeking two experienced Senior Epic Application Analysts to support, develop and optimize its Epic environment, with a primary focus on Epic ASAP and Emergency Department workflows.

This senior-level position will translate clinical and operational requirements into effective Epic solutions. The successful candidate will perform complex analysis, design, configuration, testing, implementation and production support while partnering closely with Emergency Department clinicians, operational leaders, technical teams and other application analysts.

This opportunity is suited to an experienced Epic professional who understands Emergency Department operations, can independently resolve complex application issues and enjoys mentoring less-experienced analysts.

Certification Requirements

An active Epic certification is required.

Certification preference will be considered in the following order:

1. Epic ASAP certification – strongly preferred

2. Epic ClinDoc certification

3. Epic Ambulatory certification

Candidates without Epic ASAP certification must still demonstrate relevant Emergency Department experience and strong transferable Epic application expertise.

Key Responsibilities

Epic ASAP and Emergency Department Support

• Provide ongoing application support for Epic ASAP and Emergency Department workflows.

• Develop an in-depth understanding of clinical, operational and business requirements.

• Partner with Emergency Department clinicians and leaders to identify workflow challenges.

• Translate user and departmental requirements into effective Epic configurations and technical solutions.

• Support patient-care workflows while maintaining system reliability, usability and safety.

• Evaluate requests and recommend solutions that improve clinical efficiency and user experience.

• Serve as a knowledgeable resource for Epic ASAP functionality and Emergency Department operations.

Application Analysis and Build

• Perform intermediate-to-advanced Epic application analysis, design, build, testing and implementation.

• Configure Epic functionality in accordance with approved requirements and technical standards.

• Conduct workflow reviews and process walkthroughs with clinical and operational stakeholders.

• Analyse the effect of proposed changes across connected applications, departments and workflows.

• Develop solutions that improve user productivity and departmental service levels.

• Apply established information-systems methodologies throughout the development lifecycle.

• Maintain accurate documentation for configurations, decisions and technical changes.

Testing and Implementation

• Develop and execute unit, integrated and regression-testing activities.

• Coordinate testing with clinical users, operational stakeholders and other application teams.

• Document defects, expected results and final resolutions.

• Support user-acceptance testing and implementation-readiness activities.

• Assist with Epic upgrades, enhancements, optimisation initiatives and new functionality.

• Participate in go-live planning, implementation and post-production support.

• Monitor implemented changes and resolve issues affecting clinical operations.

Production Support

• Provide ongoing support to Epic users.

• Troubleshoot complex application, workflow and integration problems.

• Analyse reported issues and determine appropriate corrective actions.

• Work with technical and clinical teams to resolve cross-application incidents.

• Maintain clear communication with users throughout the resolution process.

• Escalate issues appropriately when broader technical or operational assistance is required.

• Participate regularly in the rotating after-hours technical-support schedule.

Project Planning and Coordination

• Develop, prioritise and execute assigned projects according to established schedules.

• Balance production support, enhancements, testing and project responsibilities.

• Maintain effective coordination across all assigned work.

• Document project plans, priorities, milestones and schedules.

• Provide the Manager with regular updates regarding assignment status, risks and dependencies.

• Identify potential delays and communicate concerns before they affect delivery.

• Support multiple concurrent initiatives within a complex healthcare environment.

Technical Standards and Governance

• Advocate for consistent technical-development and application-support standards.

• Follow established Epic, information-management and change-control practices.

• Help enforce documentation, testing and implementation standards.

• Support the safe and reliable operation of clinical applications.

• Identify opportunities to improve application-support processes and system quality.

• Ensure changes comply with organizational policies and healthcare technology requirements.

Training and Mentorship

• Contribute to the preparation and delivery of staff training.

• Develop supporting materials and application documentation.

• Explain Epic functionality and workflow changes clearly to clinical and operational users.

• Assist and mentor less-experienced analysts.

• Serve as a preceptor, technical resource and subject-matter expert.

• Promote knowledge sharing and professional development across the team.

Stakeholder Partnership

• Build effective relationships with clinical users, operational leaders and technical teams.

• Communicate technical information clearly to both technical and non-technical audiences.

• Provide responsive, courteous and professional customer service.

• Acknowledge user needs promptly and help guide issues through resolution.

• Support compassionate, safe and efficient patient-care experiences through reliable technology.

Required Qualifications

• Active Epic certification.

• Epic ASAP certification is strongly preferred; Epic ClinDoc or Ambulatory certification may be considered as an alternative.

• At least four years of Epic Application Analyst experience.

• Experience working within or directly supporting an Emergency Department.

• Progressively responsible experience involving healthcare information systems.

• Experience with system analysis, design, configuration, testing and implementation.

• Intermediate-to-advanced knowledge of Epic application-support tools and methodologies.

• Experience resolving complex application and workflow problems.

• Previous experience assisting or mentoring other analysts.

• Understanding of hospital operations and clinical workflows.

• Strong analytical skills and technical aptitude.

• Effective planning, prioritisation and organizational skills.

• Strong communication, collaboration and customer-service capabilities.

• Demonstrated growth in the ability to lead and influence others.

• Ability to participate in a regular after-hours on-call rotation.

• Ability to support operations within the Houston area.

• Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

• Associate degree or higher.

• Current Epic ASAP certification.

• Extensive Emergency Department workflow experience.

• Experience supporting Epic within a large health system or hospital network.

• Epic ClinDoc or Ambulatory certification in addition to ASAP.

• Experience leading Epic enhancements, optimisation projects or implementations.

• Experience supporting integrated clinical workflows across multiple Epic modules.

• Previous responsibility for training, precepting or mentoring application analysts.

• Current residence within the Houston metropolitan area.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

• At least four years of hands-on Epic Application Analyst experience.

• Active Epic ASAP certification or closely aligned Epic certification.

• Direct knowledge of Emergency Department workflows and operational needs.

• Ownership of Epic build, testing, implementation and production support.

• Successful resolution of complex clinical application issues.

• Experience working directly with physicians, nurses and operational leadership.

• The ability to manage several projects and support priorities simultaneously.

• Strong documentation, communication and customer-service skills.

• Experience mentoring less-experienced Epic analysts.

• A commitment to safe, reliable and patient-centred technology solutions.

Benefits

The organization offers a comprehensive benefits package that may include:

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Retirement benefits

• Paid time off

• Employee wellness and assistance programs

• Professional-development opportunities

• Continuing education support

• Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

1. Initial interview with the hiring manager.

2. Peer-panel interview with members of the Epic application team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

Systems Administrator IV – Microsoft 365 | M365 Engineer | Tulsa, OK

Systems Administrator IV – Microsoft 365

📍 Location: Tulsa, Oklahoma
🏢 Work Arrangement: 100% Onsite
📅 Contract Duration: 12 Months
💼 Employment Type: Contract
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Not Available
📞 On-Call: Participation in a 24/7 support rotation required
📌 Local Tulsa-Area Candidates Only

Overview

A leading energy organization is seeking an experienced Systems Administrator IV to provide senior-level administration, engineering and governance across its enterprise Microsoft 365 environment.

This is a hands-on technical leadership position supporting Microsoft 365 collaboration, identity, security and compliance services. The successful candidate will take end-to-end ownership of platforms including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot, Microsoft Entra ID and Microsoft Purview.

The role is particularly well suited to an experienced Microsoft 365 professional who can combine advanced technical troubleshooting with platform strategy, security governance, incident leadership and mentorship of other technical team members.

Key Responsibilities

Microsoft 365 Platform Administration

• Lead the administration, engineering, licensing and governance of the Microsoft 365 platform.

• Support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot and Microsoft Entra ID.

• Maintain secure, reliable and scalable collaboration and productivity services across an enterprise environment.

• Establish and maintain platform standards, administrative controls, permissions and governance processes.

• Review Microsoft 365 licensing and access to support cost-effective, least-privilege platform usage.

Platform Strategy and Delivery

• Monitor the Microsoft 365 product roadmap and evaluate emerging capabilities for business value, security and operational suitability.

• Guide the testing, staging and production-readiness process for new Microsoft 365 services and major platform changes.

• Translate business and technical requirements into scalable Microsoft 365 solutions.

• Coordinate with security, infrastructure, business and project teams to deliver platform improvements and integrations.

• Apply project-management and change-control practices throughout platform implementations and upgrades.

Identity and Access Management

• Manage enterprise identity and access capabilities through Microsoft Entra ID.

• Implement and maintain Single Sign-On, Multi-Factor Authentication and Conditional Access policies.

• Administer privileged access controls and identity-governance processes.

• Conduct access and permissions reviews to maintain least-privilege security.

• Strengthen controls around administrative access and sensitive Microsoft 365 services.

Security and Compliance

• Configure and administer Microsoft Purview security and compliance capabilities.

• Support data classification, Data Loss Prevention, retention and eDiscovery requirements.

• Implement Insider Risk Management controls and related governance processes.

• Perform security reviews and platform hardening before significant service launches or changes.

• Partner with security and compliance stakeholders to ensure Microsoft 365 services meet organizational requirements.

Reliability and Technical Support

• Provide Tier 3 support for complex Microsoft 365, identity and collaboration-platform issues.

• Lead root-cause analysis and post-incident reviews.

• Develop and document solutions that improve service reliability and reduce recurring incidents.

• Participate in the organization’s 24/7 on-call support rotation.

• Maintain clear technical documentation, operational procedures and knowledge resources.

Technical Leadership

• Provide technical leadership within a broader team of analysts and engineers.

• Mentor colleagues and help develop their Microsoft 365 administration and troubleshooting capabilities.

• Guide technical decision-making across complex platform initiatives.

• Promote effective collaboration, knowledge sharing and operational best practices.

Required Qualifications

Candidates must meet one of the following education and experience combinations:

• High school diploma or GED with at least 15 years of IT experience.

• Associate degree with at least 10 years of IT experience.

• Bachelor’s degree in an IT-related field with at least eight years of IT experience.

A bachelor’s degree is not mandatory when the candidate possesses the required equivalent professional experience.

Required Experience

• Extensive hands-on experience administering and engineering enterprise Microsoft 365 environments.

• Strong experience with:

• Exchange Online

• Microsoft Teams

• SharePoint Online

• OneDrive

• Microsoft Copilot

• Microsoft Entra ID

• Microsoft Purview

• Experience managing Microsoft 365 licensing, permissions, governance and platform-readiness processes.

• Strong knowledge of SSO, MFA, Conditional Access, privileged access and identity governance.

• Experience with Microsoft Purview capabilities including DLP, retention, data classification and eDiscovery.

• Experience providing Tier 3 support and resolving sophisticated Microsoft 365 platform issues.

• Demonstrated ability to lead root-cause analysis and post-incident reviews.

• Experience working in a large, enterprise-scale environment with formal governance and change-control processes.

• Ability to analyse business and technical requirements and translate them into scalable technology solutions.

• Strong organizational, communication and interpersonal skills.

• Ability and willingness to participate in a 24/7 on-call rotation.

• Commitment to maintaining safety as the highest operational priority.

Preferred Background

• Experience owning Microsoft 365 platforms across a large, multi-site or highly regulated organization.

• Previous responsibility for platform strategy, roadmap evaluation and enterprise governance.

• Experience leading complex Microsoft 365 deployments, migrations, integrations or security improvements.

• Technical leadership or mentorship experience.

• Experience working collaboratively with security, infrastructure, compliance and business stakeholders.

• A stable employment history, including completed long-term contracts or sustained ownership of multi-year platform initiatives.

Formal people-management experience is not required. The priority is hands-on technical leadership, platform ownership and the ability to mentor others.

Location Requirement

This position requires attendance onsite in Tulsa, Oklahoma, five days per week. Only candidates who already live within a practical commuting distance of Tulsa will be considered.

Relevant nearby locations may include Tulsa, Broken Arrow, Jenks, Bixby, Owasso, Sand Springs, Sapulpa, Glenpool, Catoosa, Claremore and Collinsville.

Relocation assistance is not available.

Senior Platform Engineer – WebSphere / WebLogic | Enterprise Middleware Engineering | Atlanta, GA

Senior Platform Engineer – WebSphere / WebLogic

📍 Atlanta, Georgia (Hybrid – 3 Days Onsite)
💰 $105,000 - $160,000 Base Salary + Annual Incentive Opportunity
🏠 Flexible Hybrid Schedule (Teams Select Their Onsite Days)
☁️ Enterprise Middleware & Platform Engineering
🚀 Modernization, Automation & Cloud Enablement Initiatives

Help Power the Critical Middleware Platforms Behind a Global Enterprise

A global organization supporting large-scale technology operations across multiple business units is seeking a Senior Platform Engineer – WebSphere / WebLogic to join its enterprise platform engineering team.

This is an outstanding opportunity for a middleware expert who enjoys designing, maintaining, automating, and modernizing mission-critical application platforms that support thousands of users and business-critical applications worldwide.

You'll play a key role in the evolution of a highly complex enterprise environment, helping drive reliability, security, performance, automation, and modernization initiatives across a diverse application hosting landscape.

If you're passionate about enterprise infrastructure, middleware technologies, automation, and cloud transformation, this role offers significant ownership, technical challenge, and long-term career growth.

Why This Opportunity Stands Out

This isn't a traditional support role.

You'll be a senior member of a geographically dispersed engineering team responsible for some of the organization's most critical application platforms. You'll work closely with architects, developers, security teams, cloud engineers, and business stakeholders to ensure highly available, secure, and scalable environments.

This role offers the opportunity to influence platform strategy, drive modernization efforts, mentor junior engineers, and help shape the future of enterprise middleware services.

Highlights include:

• Ownership of mission-critical WebSphere and WebLogic environments

• Significant involvement in automation and platform modernization initiatives

• Exposure to cloud hosting and containerized workloads

• Opportunity to influence platform architecture and engineering standards

• Work within a highly collaborative enterprise technology environment

• Mentor and guide junior engineering talent

• Strong career progression opportunities within a large-scale technology organization

What You'll Be Doing

Enterprise Middleware Administration

• Design, build, maintain, and optimize enterprise application hosting platforms

• Administer complex IBM WebSphere and Oracle WebLogic environments

• Configure and manage clustered middleware environments

• Implement secure, highly available, and scalable platform solutions

• Perform platform upgrades, migrations, and modernization activities

• Ensure platform reliability, availability, and performance across production environments

Platform Engineering & Automation

• Drive automation initiatives across platform deployment and administration activities

• Develop and maintain scripts, tooling, and automation frameworks

• Support CI/CD pipeline integration and deployment automation

• Improve operational efficiency through infrastructure and platform automation

• Implement repeatable engineering standards and best practices

Performance Optimization & Reliability

• Monitor and optimize middleware platform performance

• Conduct capacity planning and performance tuning activities

• Troubleshoot complex platform, application, and infrastructure issues

• Perform root cause analysis and implement permanent corrective actions

• Support business-critical applications with a focus on uptime and stability

Security & Compliance

• Implement security best practices across middleware environments

• Manage SSL/TLS certificates and secure communications

• Support authentication and authorization solutions including LDAP and SSO

• Ensure compliance with enterprise security standards and policies

• Partner with security teams on platform hardening initiatives

Cloud & Containerization Initiatives

• Support modernization efforts involving cloud-hosted middleware platforms

• Participate in containerization initiatives utilizing Docker and Kubernetes

• Assist with migration and transformation projects

• Help establish best practices for modern application hosting environments

Collaboration & Technical Leadership

• Partner with developers, architects, product teams, and infrastructure teams

• Support complex technical initiatives from design through implementation

• Provide guidance and mentorship to junior engineers

• Participate in technical reviews and knowledge-sharing activities

• Create and maintain platform documentation, standards, and procedures

What We're Looking For

Required Experience

• 5+ years of enterprise platform engineering, middleware administration, or infrastructure engineering experience

• Deep expertise in IBM WebSphere and/or Oracle WebLogic administration

• Experience managing highly available and clustered environments

• Strong troubleshooting and performance tuning capabilities

• Experience supporting mission-critical enterprise applications

• Ability to work independently while collaborating across distributed teams

Required Technical Expertise

Middleware Platforms

• IBM WebSphere Application Server

• Oracle WebLogic Server

• Middleware clustering and high availability

• Performance tuning and optimization

• Secure configuration and administration

Web Hosting & Load Balancing

Strong experience with:

• Apache

• IIS

• IBM HTTP Server

• Oracle HTTP Server

• NGINX

• Reverse proxy architectures

• Load balancing technologies

Automation & Scripting

Hands-on experience with:

• wsadmin

• WLST

• Python

• Shell scripting

• CI/CD integration

• Infrastructure automation

Highly Preferred Experience

Security & Authentication

• SSL/TLS implementation and management

• LDAP integration

• Single Sign-On (SSO)

• Enterprise security frameworks

• Compliance and governance standards

Monitoring & Observability

Experience with tools such as:

• AppDynamics

• Datadog

• Enterprise monitoring platforms

• Performance analytics and diagnostics

Cloud & Container Technologies

Experience with:

• Docker

• Kubernetes

• Cloud-hosted middleware workloads

• Platform modernization initiatives

• Hybrid cloud environments

Ideal Candidate Profile

The successful candidate will thrive in complex enterprise environments and enjoy taking ownership of critical platform services.

You'll be someone who:

• Takes pride in engineering reliable, scalable solutions

• Enjoys solving complex technical problems

• Communicates effectively with both technical and business stakeholders

• Can balance operational support with long-term strategic improvements

• Is comfortable mentoring others and sharing knowledge

• Works effectively across geographically distributed teams

This role is particularly well suited to engineers who enjoy both traditional enterprise middleware technologies and modern cloud-native platform engineering.

Compensation & Benefits

💰 Base Salary: $105,000 - $160,000

Additional rewards include:

• Annual performance-based incentive opportunity

• Comprehensive medical, dental, and vision coverage

• Retirement savings programs

• Paid time off and holiday benefits

• Professional development and certification support

• Exposure to large-scale enterprise modernization initiatives

• Flexible hybrid work environment

• Long-term career growth opportunities

Work Authorization Requirements

Candidates must be authorized to work in the United States on a permanent basis.

This position is not eligible for current or future visa sponsorship or transfer.

Why Join?

This is an opportunity to become a key contributor within a highly sophisticated enterprise technology environment where your expertise will directly influence platform reliability, security, automation, and modernization efforts.

You'll work alongside talented engineers, support business-critical systems, and play a central role in driving the future of enterprise middleware and platform engineering.

If you're a WebSphere or WebLogic expert looking for a role that combines technical depth, platform ownership, modernization initiatives, and long-term career growth, we'd love to hear from you.

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

• Lead the analysis, design, and unification of ITSM processes across different teams and systems.

• Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

• Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

• Ensure alignment with ITIL best practices and organizational policies.

• Develop process documentation, SOPs, and training materials to support adoption.

• Collaborate with technical teams to validate that process design aligns with system capabilities.

• Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

• Proven experience in ITSM process design, optimization, and implementation.

• Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

• Strong understanding of ITIL v4 framework and best practices.

• Experience leading cross-functional workshops and engaging stakeholders at all levels.

• Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

• ITIL v4 Foundation or Intermediate Certification.

• Experience in process unification or transformation projects within large enterprises.

• Exposure to government or regulated industry environments.

• ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

• Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

• Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

• Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

• Configure event rules, alert correlation, and monitoring integrations with third-party tools.

• Support discovery and service mapping initiatives to enhance operational visibility.

• Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

• Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

• Strong understanding of data segregation, CMDB, and event correlation concepts.

• Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

• Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

• Ability to work independently and deliver results in a fast-paced environment.

• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

• Experience in large-scale enterprise environments or managed services.

• Prior exposure to projects in regulated or government sectors.