Solution Design

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Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

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Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

  • Lead architecture reviews, platform design sessions, and technical governance.

  • Define and maintain technical standards, patterns, and frameworks.

  • Ensure platform scalability, performance, and maintainability.

Client Engagement

  • Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

  • Run roadmap planning sessions and solution design discussions.

  • Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

  • Oversee end-to-end technical delivery across multiple projects.

  • Ensure solution quality, technical integrity, and alignment with client requirements.

  • Review and validate stories, configurations, and custom development.

  • Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

  • Guide and mentor developers, technical consultants, and architects.

  • Support skills development, certifications, and capability building within the technical team.

  • Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

  • Work closely with engagement managers, solution consultants, and project teams.

  • Contribute to pre-sales, solution proposals, and technical scoping.

  • Stay ahead of new ServiceNow releases, features, and product capabilities.

  • Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

  • Strong technical leadership background within ServiceNow professional services or partner environments.

  • Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

  • Hands-on experience architecting and delivering complex ServiceNow solutions.

  • Strong stakeholder engagement and workshop facilitation skills.

  • Excellent understanding of ServiceNow platform architecture, integrations, and governance.

  • Ability to translate business and technical requirements into scalable solutions.

  • Strong communication, documentation, and presentation skills.

Preferred Qualifications

  • ServiceNow Certified Master Architect (CMA) – ideal.

  • OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

  • Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

  • ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

  • Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

  • A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

  • Comfortable leading discussions with senior stakeholders and technical teams alike.

  • Passionate about platform excellence, innovation, and raising technical standards.

  • Able to operate autonomously, own complex client problems, and drive outcomes.

 

Senior Business Systems Analyst (JDE) | Hybrid – Irvine, CA | $115K–$144K | JD Edwards, JDA/Blue Yonder, ERP

💼 Senior Business Systems Analyst (JDE)

📍 Irvine, CA | Hybrid (3 days onsite / 2 days remote)
💼 Senior Level | Full-Time | 1 Vacancy
📅 Newly Opened

💲 Salary: $115,000 – $144,000 (confidential if posted externally)
🚚 Relocation: Full package available
❌ Visa Sponsorship: Not supported

🎯 Role Overview

An exciting opportunity has opened for a Senior Business Systems Analyst (JDE) to join a forward-thinking organization that’s transforming its technology landscape in the distribution and food services industry.

In this role, you’ll bridge business and IT by designing and implementing solutions that improve efficiency, accuracy, and productivity. You’ll collaborate with business leaders, translate requirements into system enhancements, and work hands-on configuring, testing, and delivering solutions across JD Edwards ERP and related systems such as JDA/Blue Yonder WMS.

This position offers the chance to take ownership of key business processes, contribute to enterprise-wide initiatives, and work in a hybrid setup that supports both flexibility and collaboration.

🛠️ Key Responsibilities

🔍 Business Requirements

  • Gather and prioritize business requirements using a structured methodology.

  • Interview stakeholders to define processes and data flows.

  • Develop detailed documentation, including business cases and functional specifications.

  • Support business justification and cost-sizing for enhancement requests.

⚙️ Solution Design

  • Identify, assess, and recommend technical and business solutions.

  • Design logical, innovative system improvements that enhance user experience.

  • Collaborate with architecture and development teams to ensure technical compatibility.

  • Present design proposals and guide users through implementation.

🧪 Testing & Implementation

  • Develop and manage testing schedules and user acceptance plans.

  • Create business and application use cases.

  • Conduct comprehensive system testing to ensure high-quality delivery.

📘 User Training & Support

  • Develop user training materials and provide hands-on training for new features.

  • Offer post-deployment support to ensure smooth adoption and operational stability.

🤝 Team Collaboration & Leadership

  • Mentor and guide junior team members, sharing best practices and technical knowledge.

  • Help refine internal processes and standards for improved efficiency.

  • Coordinate cross-functional resources for timely project execution.

✅ Qualifications

  • Education: Associate degree required; Bachelor’s preferred.

  • Experience: 8+ years of systems design and testing experience with some leadership exposure.

  • Proven experience in core distribution business processes, including:

    • Sales to Cash

    • Procure to Pay

    • Accounting (AP/AR)

    • Warehouse Management

  • Strong ability to interpret and translate client business needs into technical requirements.

  • Hands-on experience configuring and testing with users.

  • Excellent communication and documentation skills.

💡 Technical & Business Expertise

Technical Skills:

  • Expert: Application Configuration, Automated Testing Tools, ITIL Incident Management

  • Proficient: Application Integration, Data Transport, SOA, Security, User Interface Design

  • Basic: Microsoft Project, Infrastructure, Code Management

Business Skills:

  • Expert: Innovative Solution Development

  • Proficient: SDLC, Risk Management, Project Management Methodology, Technical Writing

  • Basic: Quality Assurance, Service Level Management

🧭 Interview Process

1️⃣ Technical Screen with Hiring Manager
2️⃣ Panel Interview
3️⃣ Final Technical Round

🌟 Why Join

This role offers an opportunity to work on complex, high-impact systems in a collaborative and innovative environment. You’ll partner with top professionals, influence key technology decisions, and be part of a company that values integrity, innovation, and professional growth.

🎁 Benefits & Perks

  • Medical, Dental, and Vision Insurance

  • 401(k) and Retirement Plans

  • Paid Time Off, Holidays, and Leave Programs

  • Employee Assistance Program (EAP)

  • Tuition Reimbursement and Learning Opportunities

  • Flexible Work Schedule (Hybrid Model)

  • Bonus and Car Allowance Eligibility (based on role)

 

Technical Lead – eCommerce & Licensing Monetization | $121K–$190K + Bonus & Stock | Hybrid CO or DE

Technical Lead – eCommerce Licensing Monetization

📍 Locations: Colorado Springs, CO or Wilmington, DE (Hybrid: 3 days onsite – Tue, Wed, Thu / 2 days remote – Mon, Fri)
💼 Employment Type: Full-time
💵 Compensation: $121,600 – $190,000 per year (plus bonus, stock eligibility, and full benefits)

About the Role

Are you passionate about solving complex challenges at the intersection of software licensing, eCommerce, and enterprise systems? This is an exciting opportunity to lead the design and implementation of scalable solutions that drive how software is licensed, monetized, and delivered across SaaS, subscription, and on-premise platforms.

As a Technical Lead, you’ll collaborate with product, enterprise architecture, and IT teams to ensure strategies align with business goals, while mentoring development teams and championing best practices.

Key Responsibilities

  • Lead the design and implementation of software licensing and entitlement solutions for SaaS, subscription, and on-premise products.

  • Act as the technical authority for license monetization systems, ensuring compliance with enterprise architecture, security, and integration standards.

  • Partner with product teams, architects, and IT stakeholders to align licensing and entitlement strategies with business objectives.

  • Drive end-to-end integration with ERP systems and customer-facing eCommerce platforms.

  • Translate business requirements into technical architectures and detailed solution designs.

  • Mentor development teams, promote engineering excellence, and ensure consistency in solution delivery.

  • Communicate technical concepts effectively to both technical and non-technical stakeholders.

Qualifications

Required:

  • Bachelor’s degree in Computer Science or related field (or equivalent experience).

  • 8+ years’ strong foundation in computer science principles, data structures, and algorithms.

  • 3+ years’ backend development experience with JavaScript/TypeScript (Node.js); Angular experience is a plus.

  • 3+ years’ experience with AWS services (API Gateway, IAM, S3, caching).

  • 2+ years in a technical lead role guiding medium to large development teams.

  • Expertise in software licensing models, entitlement systems, and eCommerce integrations.

  • Familiarity with Agile/Scrum methodologies.

  • Strong stakeholder management, communication, and documentation skills.

Nice to Have:

  • Experience designing API integrations for enterprise platforms.

  • Exposure to frontend frameworks (Angular, React).

  • Background in healthcare or SaaS-related industries.

Skills & Certifications

  • Agile / Scrum

  • Software Licensing & Entitlement Systems

  • AWS

  • Node.js

  • eCommerce Platforms

  • API Integration

  • Enterprise Systems

Compensation & Benefits

💵 Salary Range: $121,600 – $190,000 per year (based on location, skills, and experience)
🎯 Bonus Eligible: Yes
📈 Stock Options: Yes
🩺 Benefits: Comprehensive package including healthcare, retirement plans, paid time off, and more

👉 Ready to lead the future of software licensing and eCommerce monetization?
Apply now and help shape scalable, secure, and impactful solutions that drive business growth.

 

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