ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

• Act as technical owner for ServiceNow engagements

• Lead and mentor a team of developers

• Assign development tasks and provide architectural guidance

• Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

• Lead requirements discovery sessions with stakeholders

• Design and implement complex ServiceNow solutions

• Architect workflows, case management, and automation across:

• CSM

• Financial Services Operations (FSO)

• Translate business requirements into scalable technical designs

• Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

• Build and customize:

• Complex workflows and workflow activities

• Business Rules, Client Scripts, UI Policies, UI Actions

• Script Includes, ACLs, Service Portal components

• Integrate third-party systems using:

• REST

• SOAP

• Scripted APIs

• Flow Designer / Integration Hub

• Manage deployments via Update Sets

• Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

• Monitor ServiceNow health, usage, and compliance

• Lead production support and issue resolution

• Coordinate production and sub-production releases

• Support regression testing and upgrade remediation

• Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

• Participate in blueprinting workshops

• Assist in project estimation

• Lead knowledge transfer sessions

• Contribute to Center of Excellence (COE) standards

• Support continuous improvement of development best practices

• Lead internal training workshops

Required Qualifications

• 10–15+ years of overall IT experience

• Strong experience in ServiceNow Development

• Extensive experience in:

• Customer Service Management (CSM)

• Financial Services Operations (FSO)

• Proven experience leading client-facing technical projects

• Strong hands-on scripting experience (JavaScript within ServiceNow)

• Experience deploying code across lower and production environments

• Experience with integrations and API development

• Excellent communication and stakeholder engagement skills

Certifications (Required)

• ServiceNow Certified System Administrator (CSA)

• At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

• Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

• Case management implementations supporting:

• Dispute Management

• Fraud Claims Processing

• Client Onboarding

• Loan Operations

• Card Operations

• Treasury Operations

• Greenfield implementation of a ServiceNow module

• Experience coordinating platform upgrades and cloning

• Strong understanding of ServiceNow best practices

Ideal Candidate Profile

• Architect-level thinker with hands-on capability

• Strong leadership presence in client-facing environments

• Experience operating in financial services or commercial banking

• Structured, detail-oriented, and delivery-focused

• Comfortable leading distributed teams in agile environments

• Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

1. Total years of ServiceNow development experience

2. Total years of CSM experience

3. Total years of FSO experience

4. Total years operating in an Architect capacity

Compensation & Benefits

• 💰 Base Salary: $150,000 – $170,000

• Bonus eligible

• Full benefits package

• Remote flexibility

• Long-term career growth within enterprise-scale transformation programs

Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

• Lead architecture reviews, platform design sessions, and technical governance.

• Define and maintain technical standards, patterns, and frameworks.

• Ensure platform scalability, performance, and maintainability.

Client Engagement

• Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

• Run roadmap planning sessions and solution design discussions.

• Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

• Oversee end-to-end technical delivery across multiple projects.

• Ensure solution quality, technical integrity, and alignment with client requirements.

• Review and validate stories, configurations, and custom development.

• Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

• Guide and mentor developers, technical consultants, and architects.

• Support skills development, certifications, and capability building within the technical team.

• Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

• Work closely with engagement managers, solution consultants, and project teams.

• Contribute to pre-sales, solution proposals, and technical scoping.

• Stay ahead of new ServiceNow releases, features, and product capabilities.

• Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

• Strong technical leadership background within ServiceNow professional services or partner environments.

• Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

• Hands-on experience architecting and delivering complex ServiceNow solutions.

• Strong stakeholder engagement and workshop facilitation skills.

• Excellent understanding of ServiceNow platform architecture, integrations, and governance.

• Ability to translate business and technical requirements into scalable solutions.

• Strong communication, documentation, and presentation skills.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) – ideal.

• OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

• Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

• ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

• Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

• A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

• Comfortable leading discussions with senior stakeholders and technical teams alike.

• Passionate about platform excellence, innovation, and raising technical standards.

• Able to operate autonomously, own complex client problems, and drive outcomes.

ServiceNow Architect | Chandler, AZ | $140K–$180K + Bonus | ITSM, CSM, SPM, CMDB | Onsite

🌐 ServiceNow Architect

📍 Chandler, AZ (Onsite | Arizona & California candidates only)
💼 Senior Level | Reports to SVP
💰 $140,000 – $180,000 + up to 10% bonus (DOE)
🛫 Travel: Up to 20%

Why This Role is Exciting

This is a brand-new opportunity to join a growing team as a hands-on ServiceNow Architect. You’ll be leading enterprise-scale solutions, shaping digital transformation, and working with cutting-edge ServiceNow modules like ITSM, CSM, and SPM. If you thrive in a role where technical depth meets strategic impact, this is the career move you’ve been waiting for.

What You’ll Be Doing

• Architect and implement end-to-end ServiceNow solutions across multiple modules.

• Collaborate with stakeholders to define architectural vision and roadmaps.

• Design and oversee integrations with third-party platforms (AWS, Azure, Salesforce, SAP, etc.).

• Guide and mentor technical teams to ensure best-in-class development standards.

• Optimize ServiceNow environments for performance, security, and scalability.

• Lead upgrades, enhancements, and governance initiatives to keep systems aligned with best practices.

• Act as a trusted advisor and SME, driving innovation and value for enterprise clients.

What We’re Looking For

✅ U.S. Citizen or Green Card holder
✅ ServiceNow CAD or CTA certification required (CSA also considered)
✅ 9+ years of hands-on ServiceNow experience, with at least 3 years in an Architect role
✅ Technical expertise across ITSM, CSM, SPM, CMDB, and integrations (REST, SOAP, OAuth2, APIs)
✅ Strong scripting skills (JavaScript, Glide API, Business Rules)
✅ Proven success in large-scale ServiceNow implementations
✅ Knowledge of ITIL processes and Agile project delivery
✅ Excellent communication, leadership, and mentoring abilities

Nice-to-Haves

⭐ Experience with ITAM, ITOM (Discovery, Orchestration, Event Management)
⭐ Familiarity with cloud integrations (AWS, Azure)
⭐ DevOps / CI-CD pipeline experience for ServiceNow
⭐ Advanced ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

Benefits & Perks

🌟 Competitive salary ($140K–$180K) + up to 10% bonus DOE
🌟 Health, dental, vision, and life insurance
🌟 Retirement plans & equity options
🌟 Paid time off & flexible work-from-home options
🌟 Professional development & career growth opportunities
🌟 Collaborative, innovative, and supportive team environment

🚀 With 3 openings available, this is your chance to step into a high-impact role where your architecture expertise shapes the future of enterprise ServiceNow platforms.

ServiceNow Architect | Chandler, AZ (Hybrid) | $150K–$180K + Full Benefits

ServiceNow Architect

📍 Location: Chandler, Arizona (Hybrid – 3 days in-office weekly) (open to being based in Arizona State)
💼 Employment Type: Full-Time | Senior-Level
💲 Salary Range: $150,000 – $180,000 USD
🛑 Visa Sponsorship: Not Available
🚚 Relocation Package: Not Included
✈️ Travel: Not Required

Shape the Future of Enterprise IT with ServiceNow

Are you a senior-level ServiceNow professional who thrives on creating powerful, scalable, and secure platform solutions? This is your opportunity to architect and lead end-to-end ServiceNow implementations for a high-impact, forward-looking team. Based in Chandler, AZ, this in-office role (3x per week) is your chance to work closely with top-tier technical leadership to modernize IT and business processes across a growing enterprise.

What You’ll Do

• Architect & Lead: Drive the design and deployment of complex ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, HAM, SAM, and CRM modules.

• Strategic Influence: Collaborate with business and tech stakeholders to shape the ServiceNow roadmap.

• Integration Mastery: Design seamless integrations with systems like Active Directory, LDAP, Salesforce, AWS, Azure, and custom APIs.

• Platform Optimization: Continuously evaluate performance, usability, and cost-efficiency while ensuring compliance and governance.

• Mentorship: Guide development teams in adopting ServiceNow best practices, coding standards, and scalable design.

• Documentation & Delivery: Produce architecture diagrams, implementation guides, and technical documentation for smooth handoffs and operations.

What You Bring

Must-Have Skills

• 5+ years of hands-on experience with ServiceNow, with 3+ years in an architect or lead role

• Expertise in one or more modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM

• Strong scripting skills in JavaScript, Glide API, Business Rules, etc.

• Deep knowledge of platform capabilities, CSDM, CMDB structure, and ServiceNow governance

• Experience with cloud platforms (AWS, Azure) and their integration into ServiceNow

• Familiarity with DevOps practices and CI/CD pipelines for ServiceNow deployments

• Proven ability to automate workflows and drive efficiency using modern frameworks

• Understanding of ITIL frameworks (especially Incident, Problem, Change, and Config Management)

• Certifications preferred: CAD, CSA, or CTA

Nice to Have

• Background in healthcare or public sector (SLED) environments

• Familiarity with ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

• Experience with large-scale upgrade cycles and patching strategy

Why This Role?

• 💰 Competitive Pay – $150K–$180K base salary

• 🏥 Robust Benefits – Medical, dental, vision, life insurance, and 401(k)

• 📈 Career Growth – High visibility, direct influence on platform evolution, and room for advancement

• 🧠 Challenging Projects – Work on high-impact, enterprise-level ServiceNow transformations

• 🧑‍🤝‍🧑 Collaborative Culture – Join a talented, motivated, and supportive technology team

• 🏡 Flexible Hybrid Work – Enjoy the best of both worlds with structured in-office collaboration and remote flexibility

Interview Process

1. Phone Screen with Recruiter

2. Interview with Technology Director

3. Technical Panel Interview

4. Final Interview with HR

Other Info

• Location: On-site (Chandler, AZ) 3 days per week

• Must be authorized to work in the U.S. (no H1B, STEM, OPT support)

• Role is open for ongoing recruitment – top-tier talent always welcome

🔍 Interested? Prepare to showcase examples of recent ServiceNow implementations, highlight your architectural contributions, and share your vision for optimizing enterprise IT through automation and intelligent design.