Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

• Lead architecture reviews, platform design sessions, and technical governance.

• Define and maintain technical standards, patterns, and frameworks.

• Ensure platform scalability, performance, and maintainability.

Client Engagement

• Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

• Run roadmap planning sessions and solution design discussions.

• Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

• Oversee end-to-end technical delivery across multiple projects.

• Ensure solution quality, technical integrity, and alignment with client requirements.

• Review and validate stories, configurations, and custom development.

• Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

• Guide and mentor developers, technical consultants, and architects.

• Support skills development, certifications, and capability building within the technical team.

• Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

• Work closely with engagement managers, solution consultants, and project teams.

• Contribute to pre-sales, solution proposals, and technical scoping.

• Stay ahead of new ServiceNow releases, features, and product capabilities.

• Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

• Strong technical leadership background within ServiceNow professional services or partner environments.

• Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

• Hands-on experience architecting and delivering complex ServiceNow solutions.

• Strong stakeholder engagement and workshop facilitation skills.

• Excellent understanding of ServiceNow platform architecture, integrations, and governance.

• Ability to translate business and technical requirements into scalable solutions.

• Strong communication, documentation, and presentation skills.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) – ideal.

• OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

• Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

• ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

• Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

• A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

• Comfortable leading discussions with senior stakeholders and technical teams alike.

• Passionate about platform excellence, innovation, and raising technical standards.

• Able to operate autonomously, own complex client problems, and drive outcomes.

Global Head of Commercial Data Foundations (VP Level) - Cambridge, MA - $300,000 - $380,000

Global Head of Commercial Data Foundations (VP Level)
Cambridge, MA
$300,000 - $380,000

Job Description

We are committed to delivering next-generation solutions in healthcare, leveraging data insights and responsibly applying AI to drive deeper understanding and faster solutions. The Global Head of Commercial Data Foundations is a critical leadership role responsible for developing and implementing the overall strategy for Commercial Data Foundations, as well as managing all related digital and data products.

Key Responsibilities

• Commercial Data Strategy: Define and execute the strategy for Commercial Data Foundations, ensuring alignment with business priorities and evolving market ecosystems.

• Standardization and Efficiency: Promote simplification, harmonization, and efficiency within the data platform landscape through convergence and integration.

• Future-Ready Solutions: Design strategies to prepare the organization for evolving commercial needs, enabling high-value, data-driven use cases.

• Product Development: Build and manage a portfolio of digital products to enhance Commercial Data Foundations, ensuring scalability and global distribution.

• Collaboration: Work closely with data Centers of Excellence and advanced analytics/AI teams to optimize data tools, platforms, and technologies.

• Data Governance: Partner with data governance leaders across business units to enable robust governance practices.

• Leadership: Oversee a Commercial Data Engineering Center of Excellence, fostering innovation and operational excellence.

Qualifications

• Education: Bachelor’s or advanced degree in Computer Science, Data Science, Information Technology, Statistics, or Business Administration with a focus on Information Systems.

• Experience:

• Proven success in leading digital and technology initiatives within matrix organizations.

• Demonstrated ability to build and manage high-performing teams in diverse markets.

• A strong track record in creating and scaling digital solutions globally.

• Language: Fluency in oral and written English.

Technical Skills

• Data Management: Proficiency in relational databases (e.g., SQL, NoSQL, Graph/Vector Databases) and Data Lakes.

• Data Visualization: Experience with tools like Tableau, Power BI, or Qlik.

• Integration: Expertise in data integration tools (e.g., IICS) and combining data from diverse sources.

• Cloud Platforms: Familiarity with leading cloud environments.

Why Join Us?

• Growth Opportunities: Foster your career development through promotions, lateral moves, and international roles.

• Comprehensive Benefits: Access a robust rewards package, including healthcare, wellness programs, and parental leave.

• Inclusive Culture: Join a diverse team united by a shared mission to drive progress and deliver extraordinary results.

Equal Opportunity

We are dedicated to creating a culturally inclusive and diverse workplace. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.