Digital Transformation

Senior Technical Lead, Enterprise Risk Architecture – McLean, VA

Senior Technical Lead, Architecture – Enterprise Risk Delivery

📍 Location: McLean, VA
🏢 Work Arrangement: Primarily Onsite (Up to 6 Remote Weeks Per Year with Manager Approval)
💼 Employment Type: Full-Time
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Available for Exceptional Candidates
💰 Compensation: $210,000 – $230,000 Base Salary + Annual Bonus

Overview

A leading financial services organization is seeking a Senior Technical Lead, Architecture – Enterprise Risk Delivery to provide architectural leadership across a portfolio of enterprise risk technology initiatives.

This Director-level individual contributor role is responsible for designing and governing enterprise-scale technology solutions supporting Financial Risk, Non-Financial Risk, Financial Crimes, and Compliance functions. The successful candidate will lead solution architecture across complex business domains while partnering closely with engineering, data, product, security, and business stakeholders to drive enterprise modernization initiatives, including cloud transformation and GenAI adoption.

Key Responsibilities

Enterprise Solution Architecture

  • Design enterprise-scale, secure, and scalable solution architectures.

  • Define architectural blueprints and implementation roadmaps.

  • Establish architecture standards, design patterns, and best practices.

  • Ensure long-term scalability, maintainability, and resilience of enterprise platforms.

Technical Leadership

  • Provide technical leadership across engineering, architecture, and product teams.

  • Mentor engineering teams and influence technical direction.

  • Conduct architecture reviews and provide guidance on complex technical decisions.

  • Balance innovation, delivery speed, and technical debt.

Enterprise Risk Technology

  • Deliver technology solutions supporting:

    • Financial Risk

    • Non-Financial Risk

    • Financial Crimes

    • Regulatory Compliance

  • Enable enterprise data integration and risk analytics.

  • Support regulatory compliance through modern technology solutions.

Cloud & Modern Engineering

  • Architect cloud-native enterprise solutions.

  • Drive modernization initiatives across distributed systems.

  • Lead API-first, microservices-based architecture strategies.

  • Support enterprise AI and Generative AI initiatives.

Stakeholder Collaboration

  • Partner with business leaders to translate requirements into technical solutions.

  • Collaborate with enterprise architecture, security, data, and engineering organizations.

  • Influence executive stakeholders through clear technical communication.

  • Evaluate emerging technologies aligned with strategic business goals.

Required Qualifications

Education

  • Bachelor's Degree in Computer Science, Engineering, or a related discipline.

  • Master's Degree preferred.

Experience

✔ 10+ years of software engineering experience.

✔ 8+ years in architecture or senior technical leadership.

✔ 15+ years of overall technology experience preferred.

✔ Experience leading large-scale enterprise architecture initiatives.

✔ Experience within highly regulated industries such as:

  • Financial Services

  • Banking

  • Mortgage

  • Healthcare

Technical Expertise

Enterprise Architecture

  • Solution Architecture

  • Enterprise Architecture

  • Microservices Architecture

  • API Design & Integration

  • Integration Patterns

  • Micro Frontends

  • Twelve-Factor Application Design

Cloud Platforms

  • AWS (Preferred)

  • Microsoft Azure

  • Google Cloud Platform (GCP)

Modern Technologies

  • Kubernetes

  • Kafka

  • Java

  • Python

  • Angular

DevOps & Engineering

  • CI/CD

  • DevOps Practices

  • Agile Methodologies

  • Enterprise Platform Engineering

Artificial Intelligence

  • Generative AI (GenAI)

  • AI Solution Design

  • Enterprise AI Integration

Preferred Qualifications

  • Experience within the mortgage or housing finance industry.

  • Cloud Architecture certifications (AWS Solutions Architect Professional or equivalent).

  • Experience leading enterprise digital transformation initiatives.

  • Background in enterprise data platforms and analytics.

  • Experience supporting regulatory technology solutions.

Must-Have Skills

Architecture

  • Enterprise Solution Architecture

  • Cloud Architecture

  • Microservices

  • API Architecture

  • Enterprise Integration

Cloud & Infrastructure

  • AWS (Preferred)

  • Azure or GCP

  • Kubernetes

  • Kafka

Development

  • Java

  • Python

  • Angular

Leadership

  • Technical Leadership

  • Enterprise Strategy

  • Executive Communication

  • Cross-Functional Collaboration

  • Architecture Governance

Modern Engineering

  • CI/CD

  • DevOps

  • Agile Delivery

  • AI / GenAI

Screening Questions

  1. Do you have at least 10 years of hands-on software engineering experience?

  2. Do you have 8 or more years of experience in solution architecture or technical leadership?

  3. Have you designed enterprise-scale cloud-native architectures using AWS, Azure, or GCP?

  4. Do you have experience with Kubernetes, Kafka, Java, Python, and modern distributed systems?

  5. Have you designed microservices, APIs, integration patterns, and cloud-native enterprise platforms?

  6. Do you have experience implementing or architecting Generative AI or AI-enabled solutions?

  7. Have you worked within highly regulated industries such as financial services, banking, mortgage, or healthcare?

  8. Have you led enterprise transformation or modernization initiatives?

  9. Do you hold any cloud architecture certifications (AWS Solutions Architect Professional or equivalent)?

  10. Are you comfortable working onsite in McLean, VA with limited remote flexibility?

Ideal Candidate Profile

The ideal candidate will:

  • Be an experienced enterprise architect with deep technical expertise.

  • Have successfully led architecture strategy across complex enterprise environments.

  • Possess extensive cloud architecture experience, particularly with AWS.

  • Demonstrate expertise in modern software engineering, APIs, and microservices.

  • Have experience delivering technology within highly regulated industries.

  • Be comfortable influencing executives and senior business stakeholders.

  • Mentor engineering teams while remaining hands-on with architectural decision-making.

  • Drive innovation through cloud modernization, DevOps, and AI technologies.

Candidate Snapshot

Requirement

Details

Experience

15+ Years Overall Technology Experience

Leadership

Director-Level Individual Contributor

Architecture

Enterprise Solution Architecture

Cloud

AWS (Preferred), Azure, GCP

Technologies

Kubernetes, Kafka, Java, Python, Angular

Engineering

Microservices, APIs, DevOps, CI/CD

Industry

Financial Services / Highly Regulated Environment

AI

GenAI & Enterprise AI Solutions

Location

McLean, VA

Work Arrangement

Primarily Onsite (Up to 6 Remote Weeks Per Year)

Compensation

$210K – $230K + Bonus

Relocation

Available for Exceptional Candidates

What Makes Someone Successful in This Role?

  • Deep expertise in enterprise architecture and cloud-native solution design.

  • Strong leadership while operating as a hands-on technical contributor.

  • Ability to translate complex business challenges into scalable technical solutions.

  • Experience driving enterprise modernization and digital transformation.

  • Strong understanding of risk, compliance, and secure architecture within regulated industries.

  • Exceptional communication skills with both executive leadership and engineering teams.

  • Passion for mentoring engineers, driving innovation, and adopting emerging technologies such as Generative AI.

 

Lead Software Engineer – DevOps Architect | TS/SCI with Poly | Palm Bay, FL

Lead Software Engineer – DevOps Architect (TS/SCI with Poly)

📍 Location: Palm Bay, FL (100% Onsite)
🏢 Industry: Aerospace & Defense
💼 Employment Type: Full-Time
🗓️ Work Schedule: 9/80 Schedule (Every Other Friday Off)
🔒 Security Clearance Required: Active TS/SCI with Polygraph
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Available
✈️ Interview Travel: Reimbursed
💰 Compensation: $140,000 – $180,000 Base Salary

Overview

A leading aerospace and defense organization is seeking a Lead Software Engineer – DevOps Architect to lead the design, modernization, and long-term evolution of a containerized microservices platform supporting mission-critical applications.

This is a highly technical architecture role focused on DevOps engineering, containerization, CI/CD, infrastructure automation, and platform modernization. The successful candidate will provide technical leadership across architecture, implementation, and engineering best practices while partnering closely with software engineering, infrastructure, cybersecurity, and program stakeholders.

This is an ideal opportunity for an experienced DevOps Architect, Platform Architect, Software Architect, or Cloud Infrastructure Architect who enjoys designing scalable, secure, and resilient distributed systems.

Key Responsibilities

DevOps & Platform Architecture

  • Lead the architecture and design of Docker-based microservices platforms.

  • Develop scalable, secure, and resilient distributed system architectures.

  • Define platform roadmaps and long-term modernization strategies.

  • Establish architecture standards and engineering best practices.

Containerization & Orchestration

  • Design and implement containerized application environments.

  • Drive technical decisions around container orchestration platforms.

  • Improve platform scalability, availability, and operational resilience.

  • Guide platform standardization across engineering teams.

CI/CD & Infrastructure Automation

  • Design modern CI/CD pipelines and deployment strategies.

  • Drive Infrastructure as Code (IaC) and automation initiatives.

  • Improve build, release, deployment, and monitoring processes.

  • Promote DevOps best practices across the software lifecycle.

Software Architecture

  • Produce detailed architectural designs and interface specifications.

  • Define deployment models and technical design documentation.

  • Support API integration and service-to-service communication.

  • Evaluate architecture tradeoffs and recommend improvements.

Technical Leadership

  • Lead architecture and design reviews.

  • Mentor engineering teams and provide technical guidance.

  • Identify technical risks and mitigation strategies.

  • Collaborate with software, infrastructure, cybersecurity, and program leadership.

Required Qualifications

Education & Experience

  • Bachelor's Degree with 9+ years of relevant experience

OR

  • Master's Degree with 7+ years of relevant experience

OR

  • 13+ years of related experience in lieu of a degree

Security Clearance

✔ Active TS/SCI with Polygraph (Required)

Required Technical Expertise

DevOps & Platform Engineering

  • DevOps Architecture

  • Platform Engineering

  • Distributed Systems Architecture

  • Microservices Architecture

  • Docker

CI/CD & Automation

  • Continuous Integration / Continuous Delivery (CI/CD)

  • Infrastructure as Code (IaC)

  • Configuration Management

  • Automated Deployments

Container Technologies

  • Docker

  • Kubernetes

  • OpenShift (or similar orchestration platforms)

Software Architecture

  • API Design

  • Service-to-Service Communication

  • Distributed Systems

  • Platform Modernization

Security & Reliability

  • Secure Platform Engineering

  • Scalability & Performance Optimization

  • System Reliability & Observability

  • Infrastructure Resilience

Preferred Qualifications

Experience with:

  • Kubernetes

  • OpenShift

  • Docker Enterprise

  • Infrastructure Automation

  • Platform Modernization

  • Enterprise DevOps

  • Cloud-Native Platforms

  • Large-Scale Distributed Systems

Strong experience producing:

  • Architecture documentation

  • Technical design artifacts

  • Interface specifications

  • Engineering decision records

Must-Have Skills

Architecture

  • Docker-Based Architecture

  • Microservices

  • Distributed Systems

  • Platform Engineering

DevOps

  • CI/CD Pipelines

  • Infrastructure as Code

  • Configuration Management

  • Deployment Automation

Leadership

  • Technical Leadership

  • Architecture Reviews

  • Engineering Mentorship

  • Cross-Functional Collaboration

Infrastructure

  • Kubernetes / OpenShift

  • API Integration

  • Secure Platform Engineering

  • Monitoring & Observability

Screening Questions

  1. Do you currently hold an active TS/SCI clearance with Polygraph?

  2. How many years of experience do you have in DevOps engineering, software architecture, or platform architecture?

  3. Have you designed and implemented Docker-based microservices architectures?

  4. What experience do you have with container orchestration platforms such as Kubernetes or OpenShift?

  5. Have you designed and implemented enterprise CI/CD pipelines and Infrastructure as Code solutions?

  6. Have you produced detailed architectural documentation, technical designs, and deployment models?

  7. Do you have experience designing secure distributed systems, APIs, and service-to-service communication patterns?

  8. Have you led architecture reviews, mentored engineering teams, and driven technical direction?

  9. What tools or technologies have you used for infrastructure automation and configuration management?

  10. Are you able to work onsite full-time in Palm Bay, Florida?

Ideal Candidate Profile

The ideal candidate will:

  • Hold an active TS/SCI with Polygraph.

  • Be an experienced DevOps or Platform Architect with deep expertise in distributed systems.

  • Have extensive experience designing Docker-based microservices platforms.

  • Possess strong Kubernetes or OpenShift experience.

  • Be comfortable defining enterprise architecture standards and long-term technology roadmaps.

  • Thrive in highly collaborative engineering environments.

  • Demonstrate strong mentoring, communication, and technical leadership skills.

  • Balance hands-on engineering with strategic architectural decision-making.

Candidate Snapshot

Requirement

Details

Clearance

Active TS/SCI with Polygraph

Experience

10–15+ Years

Architecture

DevOps, Platform & Microservices

Containerization

Docker

Orchestration

Kubernetes / OpenShift

DevOps

CI/CD, IaC, Configuration Management

Software

API Design, Distributed Systems

Location

Palm Bay, FL

Work Arrangement

100% Onsite

Schedule

9/80 (Every Other Friday Off)

Compensation

$140K – $180K

Relocation

Available

What Makes Someone Successful in This Role?

  • Deep expertise in DevOps architecture and distributed systems.

  • Strong experience designing Docker-based microservices platforms.

  • Ability to architect scalable, resilient, and secure enterprise solutions.

  • Proven success implementing CI/CD, Infrastructure as Code, and automation strategies.

  • Strong technical leadership with experience mentoring engineering teams.

  • Excellent communication skills, capable of presenting architectural concepts to both technical and non-technical stakeholders.

  • Ability to drive platform modernization while ensuring operational reliability and long-term maintainability.

 

Senior Platform Engineer – WebSphere / WebLogic | Enterprise Middleware Engineering | Atlanta, GA

Senior Platform Engineer – WebSphere / WebLogic

📍 Atlanta, Georgia (Hybrid – 3 Days Onsite)
💰 $105,000 - $160,000 Base Salary + Annual Incentive Opportunity
🏠 Flexible Hybrid Schedule (Teams Select Their Onsite Days)
☁️ Enterprise Middleware & Platform Engineering
🚀 Modernization, Automation & Cloud Enablement Initiatives

Help Power the Critical Middleware Platforms Behind a Global Enterprise

A global organization supporting large-scale technology operations across multiple business units is seeking a Senior Platform Engineer – WebSphere / WebLogic to join its enterprise platform engineering team.

This is an outstanding opportunity for a middleware expert who enjoys designing, maintaining, automating, and modernizing mission-critical application platforms that support thousands of users and business-critical applications worldwide.

You'll play a key role in the evolution of a highly complex enterprise environment, helping drive reliability, security, performance, automation, and modernization initiatives across a diverse application hosting landscape.

If you're passionate about enterprise infrastructure, middleware technologies, automation, and cloud transformation, this role offers significant ownership, technical challenge, and long-term career growth.

Why This Opportunity Stands Out

This isn't a traditional support role.

You'll be a senior member of a geographically dispersed engineering team responsible for some of the organization's most critical application platforms. You'll work closely with architects, developers, security teams, cloud engineers, and business stakeholders to ensure highly available, secure, and scalable environments.

This role offers the opportunity to influence platform strategy, drive modernization efforts, mentor junior engineers, and help shape the future of enterprise middleware services.

Highlights include:

  • Ownership of mission-critical WebSphere and WebLogic environments

  • Significant involvement in automation and platform modernization initiatives

  • Exposure to cloud hosting and containerized workloads

  • Opportunity to influence platform architecture and engineering standards

  • Work within a highly collaborative enterprise technology environment

  • Mentor and guide junior engineering talent

  • Strong career progression opportunities within a large-scale technology organization

What You'll Be Doing

Enterprise Middleware Administration

  • Design, build, maintain, and optimize enterprise application hosting platforms

  • Administer complex IBM WebSphere and Oracle WebLogic environments

  • Configure and manage clustered middleware environments

  • Implement secure, highly available, and scalable platform solutions

  • Perform platform upgrades, migrations, and modernization activities

  • Ensure platform reliability, availability, and performance across production environments

Platform Engineering & Automation

  • Drive automation initiatives across platform deployment and administration activities

  • Develop and maintain scripts, tooling, and automation frameworks

  • Support CI/CD pipeline integration and deployment automation

  • Improve operational efficiency through infrastructure and platform automation

  • Implement repeatable engineering standards and best practices

Performance Optimization & Reliability

  • Monitor and optimize middleware platform performance

  • Conduct capacity planning and performance tuning activities

  • Troubleshoot complex platform, application, and infrastructure issues

  • Perform root cause analysis and implement permanent corrective actions

  • Support business-critical applications with a focus on uptime and stability

Security & Compliance

  • Implement security best practices across middleware environments

  • Manage SSL/TLS certificates and secure communications

  • Support authentication and authorization solutions including LDAP and SSO

  • Ensure compliance with enterprise security standards and policies

  • Partner with security teams on platform hardening initiatives

Cloud & Containerization Initiatives

  • Support modernization efforts involving cloud-hosted middleware platforms

  • Participate in containerization initiatives utilizing Docker and Kubernetes

  • Assist with migration and transformation projects

  • Help establish best practices for modern application hosting environments

Collaboration & Technical Leadership

  • Partner with developers, architects, product teams, and infrastructure teams

  • Support complex technical initiatives from design through implementation

  • Provide guidance and mentorship to junior engineers

  • Participate in technical reviews and knowledge-sharing activities

  • Create and maintain platform documentation, standards, and procedures

What We're Looking For

Required Experience

  • 5+ years of enterprise platform engineering, middleware administration, or infrastructure engineering experience

  • Deep expertise in IBM WebSphere and/or Oracle WebLogic administration

  • Experience managing highly available and clustered environments

  • Strong troubleshooting and performance tuning capabilities

  • Experience supporting mission-critical enterprise applications

  • Ability to work independently while collaborating across distributed teams

Required Technical Expertise

Middleware Platforms

  • IBM WebSphere Application Server

  • Oracle WebLogic Server

  • Middleware clustering and high availability

  • Performance tuning and optimization

  • Secure configuration and administration

Web Hosting & Load Balancing

Strong experience with:

  • Apache

  • IIS

  • IBM HTTP Server

  • Oracle HTTP Server

  • NGINX

  • Reverse proxy architectures

  • Load balancing technologies

Automation & Scripting

Hands-on experience with:

  • wsadmin

  • WLST

  • Python

  • Shell scripting

  • CI/CD integration

  • Infrastructure automation

Highly Preferred Experience

Security & Authentication

  • SSL/TLS implementation and management

  • LDAP integration

  • Single Sign-On (SSO)

  • Enterprise security frameworks

  • Compliance and governance standards

Monitoring & Observability

Experience with tools such as:

  • AppDynamics

  • Datadog

  • Enterprise monitoring platforms

  • Performance analytics and diagnostics

Cloud & Container Technologies

Experience with:

  • Docker

  • Kubernetes

  • Cloud-hosted middleware workloads

  • Platform modernization initiatives

  • Hybrid cloud environments

Ideal Candidate Profile

The successful candidate will thrive in complex enterprise environments and enjoy taking ownership of critical platform services.

You'll be someone who:

  • Takes pride in engineering reliable, scalable solutions

  • Enjoys solving complex technical problems

  • Communicates effectively with both technical and business stakeholders

  • Can balance operational support with long-term strategic improvements

  • Is comfortable mentoring others and sharing knowledge

  • Works effectively across geographically distributed teams

This role is particularly well suited to engineers who enjoy both traditional enterprise middleware technologies and modern cloud-native platform engineering.

Compensation & Benefits

💰 Base Salary: $105,000 - $160,000

Additional rewards include:

  • Annual performance-based incentive opportunity

  • Comprehensive medical, dental, and vision coverage

  • Retirement savings programs

  • Paid time off and holiday benefits

  • Professional development and certification support

  • Exposure to large-scale enterprise modernization initiatives

  • Flexible hybrid work environment

  • Long-term career growth opportunities

Work Authorization Requirements

Candidates must be authorized to work in the United States on a permanent basis.

This position is not eligible for current or future visa sponsorship or transfer.

Why Join?

This is an opportunity to become a key contributor within a highly sophisticated enterprise technology environment where your expertise will directly influence platform reliability, security, automation, and modernization efforts.

You'll work alongside talented engineers, support business-critical systems, and play a central role in driving the future of enterprise middleware and platform engineering.

If you're a WebSphere or WebLogic expert looking for a role that combines technical depth, platform ownership, modernization initiatives, and long-term career growth, we'd love to hear from you.

 

Director of Payroll | Oracle Fusion Payroll Leadership | Brentwood, TN Hybrid

Director of Payroll

📍 Brentwood, Tennessee (Hybrid)
💼 Full-Time | Senior Leadership Opportunity
💰 $145,000 – $160,000 Base Salary
🎁 Signing Bonus: Negotiable
📦 Relocation Assistance Available
✈️ Up to 20% Travel
❌ No Visa Sponsorship Available

Lead Payroll Operations at Enterprise Scale

An industry-leading organization is seeking a Director of Payroll to lead payroll operations for a highly complex, multi-state workforce of approximately 55,000 employees nationwide.

This is a rare opportunity for an accomplished payroll leader to step into a highly visible role where you'll influence both payroll operations and payroll technology strategy. You'll serve as the operational leader for enterprise payroll while acting as the key business owner for Oracle Payroll, partnering closely with HR, Finance, and IT to optimize systems, drive efficiencies, and support ongoing transformation initiatives.

If you're passionate about operational excellence, process improvement, and leveraging technology to improve payroll performance at scale, this could be the career-defining opportunity you've been looking for.

What You'll Be Doing

Enterprise Payroll Leadership

  • Lead payroll operations across a large, multi-state employee population.

  • Ensure accurate, timely, and compliant payroll processing across multiple payroll cycles.

  • Provide strategic leadership to a payroll function consisting of:

    • 2 Payroll Managers

    • Approximately 40 indirect team members

  • Drive operational excellence, accountability, and service delivery improvements.

Oracle Payroll Leadership

  • Serve as the business owner and subject matter expert for Oracle Payroll.

  • Partner closely with HR, Finance, HRIS, and IT teams.

  • Lead post-implementation Oracle Payroll activities including:

    • Quarterly release testing

    • Payroll validation

    • Troubleshooting and issue resolution

    • System enhancements

    • Ongoing optimization efforts

  • Support future payroll transformation initiatives and additional in-sourcing activities.

Process Improvement & Transformation

  • Identify opportunities to improve payroll processes and workflows.

  • Drive automation and operational efficiencies.

  • Improve reporting, controls, compliance, and system functionality.

  • Lead continuous improvement initiatives that enhance both employee and business outcomes.

What We're Looking For

Required Experience

✔ 10+ years of progressive payroll leadership experience within large, complex organizations

✔ Hands-on experience with:

  • Oracle Fusion Payroll

  • Oracle Payroll Cloud

  • Enterprise Oracle Payroll environments

✔ Demonstrated post-go-live Oracle Payroll experience including:

  • Quarterly release testing

  • Payroll validation

  • Troubleshooting

  • Enhancement requests

  • System optimization

✔ Experience serving as:

  • Payroll Business Lead

  • Payroll Subject Matter Expert (SME)

✔ Strong partnership experience working alongside:

  • HR

  • Finance

  • HRIS

  • IT

✔ Multi-state payroll leadership experience

✔ Proven experience leading payroll teams within enterprise or shared services environments

✔ Deep understanding of:

  • Payroll operations

  • Payroll compliance

  • Payroll accounting

  • General ledger reconciliation

Preferred Experience

⭐ Oracle Payroll implementation experience

⭐ Oracle HCM experience

⭐ Shared Services environments

⭐ Payroll automation initiatives

⭐ Payroll transformation and process improvement projects

⭐ Healthcare industry experience strongly preferred

The Ideal Candidate

The successful candidate will have owned payroll operations within an Oracle Payroll environment—not simply participated in an implementation project.

We're seeking a leader who has actively managed payroll following Oracle go-live and has hands-on experience with:

  • Quarterly releases

  • Payroll testing and validation

  • System enhancements

  • Troubleshooting

  • Operational optimization

Candidates whose Oracle experience is limited to ERP, Financials, HRIS consulting, project management, or HCM implementations without direct payroll ownership are unlikely to be a fit.

Why This Opportunity Stands Out

✅ Executive-level visibility and influence

✅ Lead payroll operations for a 55,000-employee enterprise

✅ Significant Oracle Payroll ownership and strategic impact

✅ Opportunity to drive transformation, automation, and process improvements

✅ Collaborative leadership environment with strong cross-functional partnerships

✅ Relocation support available

✅ Hybrid work arrangement

✅ Stable organization with long-term growth initiatives

Interview Process

  1. Talent Acquisition Interview

  2. Senior Payroll Leadership Interview

  3. Executive Leadership Interview

Screening Questions

1. Oracle Payroll Experience

Please describe your hands-on experience with Oracle Payroll. Which version(s) have you supported, and what were your primary responsibilities?

2. Post-Go-Live Support

Describe your experience supporting Oracle Payroll after implementation. What role have you played in:

  • Quarterly release testing

  • Troubleshooting

  • Payroll validation

  • Enhancement requests

  • Ongoing optimization

3. Payroll Leadership Scope

Describe the largest payroll operation you've led, including:

  • Number of employees

  • Number of payroll cycles

  • States supported

  • Team size and leadership responsibilities

4. Business Leadership Experience

Have you served as the Payroll business lead or subject matter expert partnering directly with HR, Finance, HRIS, and IT teams? Please provide an example.

Ready for Your Next Leadership Challenge?

This is an exceptional opportunity for an enterprise payroll leader with deep Oracle Payroll expertise to take ownership of a large-scale payroll function, influence technology strategy, and help shape the future of payroll operations within a complex national organization.

 

CTO Co-Founder – Healthcare Payments AI Startup – New York, NY

CTO Co-Founder – Healthcare Payments AI Startup

📍 Location: New York, NY (Onsite)
💼 Employment Type: Full-Time
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Not Available
💰 Compensation: $150,000 Base + 15–20% Equity

Overview

A funded early-stage healthcare AI startup is seeking a hands-on CTO Co-Founder to lead technology strategy, product development, architecture, and engineering execution.

The company is building an AI-powered platform focused on transforming healthcare payments, claims processing, revenue cycle management, and financial workflow automation. This is a true 0-to-1 opportunity for a technical leader who wants to build both the product and the company from the ground up.

Key Responsibilities

Technology & Product Leadership

  • Own the technology vision, architecture, and engineering roadmap.

  • Build and launch the company’s initial MVP and commercial platform.

  • Evaluate and select the technology stack and infrastructure.

  • Design secure, scalable systems for healthcare payment and claims workflows.

AI & Workflow Automation

  • Build AI-driven workflow automation and operational intelligence capabilities.

  • Develop data ingestion, normalization, and decision-support solutions.

  • Implement automation for claims, reimbursement, reconciliation, and payment processes.

Engineering Leadership

  • Recruit, hire, and lead the founding engineering team.

  • Establish development standards, processes, and engineering culture.

  • Drive execution from concept through production deployment.

Strategic Collaboration

  • Work directly with the CEO, investors, advisors, and early customers.

  • Translate customer needs into scalable technical solutions.

  • Support fundraising, product strategy, and commercial growth initiatives.

Required Qualifications

Experience

✔ 0-to-1 Product Development Experience

✔ Hands-On Software Engineering & Architecture

✔ AI / ML & Workflow Automation

✔ Engineering Team Leadership

✔ Healthcare Payments, Revenue Cycle, FinTech, or Transaction-Based Systems Experience

✔ 10+ Years of Technical Experience

Education

  • Bachelor's Degree in Computer Science, Engineering, or related field.

  • Graduate of a top-tier university strongly preferred.

Preferred Backgrounds

  • Healthcare Technology

  • Revenue Cycle Management (RCM)

  • Claims Processing Platforms

  • Payments & FinTech

  • AI Workflow Automation

  • Enterprise SaaS

  • Data Infrastructure

  • Healthcare Interoperability

Ideal Candidate

The ideal candidate is a builder-first technical leader who has:

  • Personally built and launched software products from MVP to production.

  • Experience operating in startups or high-growth environments.

  • Strong software architecture and coding skills.

  • Experience developing AI-powered products or automation platforms.

  • Knowledge of healthcare payments, claims, revenue cycle, or other regulated transaction-heavy industries.

  • Experience recruiting and leading engineering teams.

  • Ability to communicate effectively with customers, executives, and investors.

Healthcare payments experience is highly desirable but candidates from fintech, enterprise workflow automation, or regulated data-intensive industries will also be considered.

Candidate Snapshot

Requirement

Details

Level

CTO / Co-Founder

Experience

10+ Years

Location

New York, NY (Onsite)

Industry

Healthcare AI / FinTech

Education

Bachelor's Degree Required

Equity

15–20%

Relocation

No

Sponsorship

No

Screening Questions

  1. Have you personally built and launched a software product from MVP to production?

  2. Describe your experience leading 0-to-1 product development initiatives.

  3. What AI, machine learning, or workflow automation products have you built?

  4. Do you have experience in healthcare payments, revenue cycle management, claims processing, or fintech?

  5. Have you recruited and led engineering teams in a startup or high-growth environment?

  6. What programming languages, frameworks, and cloud technologies have you used to build scalable products?

  7. Are you comfortable being a hands-on contributor while also leading the engineering organization?

  8. Are you able to work onsite in New York City?

What Makes Someone Successful in This Role?

  • Founder mentality and bias toward action.

  • Strong technical depth with hands-on coding capability.

  • Experience building products in regulated, transaction-heavy environments.

  • Ability to move quickly from concept to commercial product.

  • Strong communication skills with both technical and non-technical stakeholders.

  • Passion for using AI to solve complex operational challenges.

  • Desire to build and scale a company, not just a technology platform.

 

Senior Finance Solutions Specialist – Hybrid (Chicago, New York, Boston, Louisville, Phoenix, Urbandale or London)

Senior Finance Solutions Specialist

📍 Locations: Chicago, IL | New York, NY | Boston, MA | Louisville, KY | Phoenix, AZ | Urbandale, IA | London, UK
🏠 Work Arrangement: Hybrid (3 Days Office / 2 Days Remote)
💼 Employment Type: Full-Time
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: No
💰 Compensation: $131,000 – $200,000

Overview

A global professional services organization is seeking a Senior Finance Solutions Specialist to serve as the techno-functional lead for enterprise finance systems, helping drive the evolution, integration, and optimization of cloud-based ERP and Professional Services Automation (PSA) platforms.

This role is ideal for someone who can bridge the gap between finance, technology, and business stakeholders—combining deep functional knowledge of financial processes with strong technical and solution architecture capabilities.

Key Responsibilities

Finance Systems & Solution Design

  • Partner with Finance, Business, and Technology teams to gather requirements and define solutions.

  • Translate business needs into user stories, functional requirements, and acceptance criteria.

  • Design end-to-end ERP and PSA solutions.

  • Conduct fit-gap analysis and provide recommendations on functionality, risks, and implementation approaches.

ERP & PSA Administration

  • Serve as the subject matter expert for finance applications.

  • Manage system enhancements, configuration, optimization, and troubleshooting.

  • Support financial processes including:

    • Revenue Recognition

    • Billing & Invoicing

    • Time Entry

    • Work-in-Progress (WIP)

    • Backlog Reporting

    • Month-End Close

Integration & Technical Leadership

  • Define integration architecture and data flows.

  • Support API and system integrations.

  • Guide development teams and troubleshoot complex issues.

  • Ensure solution quality and scalability.

Stakeholder Management

  • Act as liaison between business users and technical teams.

  • Lead User Acceptance Testing (UAT) and change management initiatives.

  • Deliver training, documentation, and ongoing support.

  • Communicate effectively with both technical teams and senior leadership.

Required Qualifications

Education

  • Bachelor's Degree in:

    • Computer Science

    • Information Systems

    • Related Technical Field

Experience

  • 5+ years of ERP, finance systems, or finance technology experience.

  • Strong enterprise finance and accounting process knowledge.

  • Experience delivering solutions in Agile (Scrum/SAFe) environments.

  • Experience working directly with business leaders and senior stakeholders.

Required Functional Expertise

✔ Revenue Recognition

✔ Billing & Invoicing

✔ Work-in-Progress (WIP)

✔ Backlog Reporting

✔ Month-End Close

✔ Enterprise Finance / ERP Systems

✔ Business Process Analysis

✔ Solution Design

Strongly Preferred

Certinia (formerly FinancialForce)

  • 3–4+ years supporting:

    • Certinia ERP

    • Certinia PSA

    • Project Accounting

    • Resource Management

    • Financial Management

    • Time & Expense

    • Billing

    • Multi-Currency Environments

    • Project Economics

Note: Certinia is highly desired but not mandatory.

Candidates with strong experience in:

  • Salesforce Platform

  • ERP Implementations

  • Financial Systems

  • Revenue Recognition

  • Billing Solutions

  • Finance Transformation

will also be considered.

Technical Skills

✔ Salesforce Platform

✔ Enterprise ERP Systems

✔ Certinia / FinancialForce (Preferred)

✔ Jira

✔ ServiceNow

✔ Azure DevOps

✔ API & Data Integrations

✔ Agile Delivery Methodologies

✔ Solution Architecture

✔ UAT & Change Management

Ideal Candidate

The ideal candidate is a highly technical, hands-on finance systems expert who can both solve complex system problems and communicate effectively with executive stakeholders.

They will possess:

  • Strong finance ERP implementation experience.

  • Deep understanding of accounting processes and revenue recognition.

  • Ability to work independently and "get into the weeds" technically.

  • Strong troubleshooting and analytical skills.

  • Ability to explain technical concepts in business language.

  • Experience leading discussions with Finance leadership and C-suite stakeholders.

  • Strong techno-functional consulting background.

Candidate Profile

Requirement

Details

Experience

5+ Years

Seniority

Mid-Senior

Education

Bachelor's Degree

Work Arrangement

Hybrid

ERP Experience

Required

Revenue Recognition

Required

Billing & WIP

Required

Certinia

Strongly Preferred

Salesforce

Preferred

Sponsorship

Not Available

Screening Questions

  1. What ERP or finance systems have you implemented or supported?

  2. Describe your experience with revenue recognition, billing, WIP, and backlog reporting.

  3. Have you worked with Certinia (FinancialForce) ERP or PSA solutions?

  4. What role have you played in finance system implementations or transformations?

  5. Have you worked directly with senior business stakeholders or executives?

  6. What Agile methodologies and delivery tools have you used (Jira, ServiceNow, Azure DevOps, etc.)?

  7. Can you describe a complex finance systems issue you personally diagnosed and resolved?

What Makes Someone Successful in This Role?

  • Strong blend of technical and functional finance expertise.

  • Ability to lead discussions with both developers and executives.

  • Deep understanding of ERP systems and accounting processes.

  • Hands-on problem solver, not purely a project manager.

  • Comfortable designing solutions, troubleshooting issues, and driving adoption.

  • Able to translate business requirements into scalable technology solutions.

 

Site Security Automation Cluster Lead – Richmond, VA

Site Security Automation Cluster Lead

📍 Location: Richmond, Virginia (On-Site)
🌎 Travel: Quarterly travel to Long Island, NY (or as needed)
💼 Employment Type: Full-Time
🚚 Relocation Assistance: Available
💰 Salary: $122,000 – $167,750 + Bonus

Overview

A global manufacturing organization is seeking a Site Security Automation Cluster Lead to drive automation, digital manufacturing transformation, and operational cybersecurity across multiple manufacturing facilities.

This leadership role is responsible for automation systems, Operational Technology Networks (OTN), cybersecurity compliance, capital project execution, digital transformation initiatives, and long-term technology roadmaps. The position supports multiple manufacturing sites and serves as the primary automation and cybersecurity expert for the cluster.

Key Responsibilities

Automation & Digital Transformation

  • Develop and execute automation and digital manufacturing roadmaps.

  • Lead smart manufacturing and Industry 4.0 initiatives.

  • Drive automation upgrades, modernization projects, and digital transformation programs.

  • Improve site Digital Maturity through increased:

    • Computerization

    • Connectivity

    • Visibility

    • Transparency

    • Predictive Analytics

    • Adaptability

Cybersecurity & Infrastructure

  • Own Operational Technology Network (OTN) cybersecurity strategy.

  • Ensure compliance with corporate automation, infrastructure, and cybersecurity standards.

  • Lead disaster recovery and business continuity planning for automation systems.

  • Manage lifecycle planning and replacement of obsolete automation hardware and software.

Capital Projects & Project Management

  • Lead automation-related capital projects from concept through implementation.

  • Manage project budgets, timelines, and benefit realization.

  • Support integration of new production lines, equipment, and digital technologies.

  • Track project savings and ROI throughout project execution.

Operational Leadership

  • Serve as escalation point for automation, controls, and cybersecurity issues.

  • Collaborate with plant engineering, maintenance, operations, and IT teams.

  • Manage automation infrastructure, controls systems, and manufacturing technology platforms.

  • Support continuous improvement and operational excellence initiatives.

Team & Stakeholder Management

  • Lead cross-functional project teams across multiple manufacturing sites.

  • Build automation and cybersecurity capability within the organization.

  • Partner with regional and global automation leaders on technology strategy and best practices.

  • Drive stakeholder engagement focused on process optimization, compliance, and performance improvement.

Required Qualifications

  • Bachelor's Degree in Engineering or related technical discipline.

  • 10+ years of experience in:

    • Industrial Automation

    • Controls Engineering

    • Manufacturing Systems

    • Project Management

  • Strong experience with:

    • Industrial Control Systems (ICS)

    • Operational Technology Networks (OTN)

    • Manufacturing Cybersecurity

    • Digital Manufacturing Initiatives

Preferred Skills

✔ Industrial Automation
✔ Manufacturing Controls Systems
✔ Operational Technology Networks (OTN)
✔ Cybersecurity for Manufacturing Systems
✔ Industry 4.0 / Smart Manufacturing
✔ Capital Project Management
✔ Digital Transformation
✔ Industrial Networking
✔ Manufacturing Infrastructure
✔ Disaster Recovery & Business Continuity
✔ Continuous Improvement

Ideal Candidate

The ideal candidate is a seasoned Automation or Controls Engineering leader with strong experience managing manufacturing technology environments across multiple facilities.

They will bring:

  • Deep expertise in automation systems and industrial cybersecurity.

  • Strong project management and capital deployment experience.

  • Experience leading digital manufacturing transformation initiatives.

  • Ability to influence stakeholders across operations, engineering, maintenance, and IT.

  • Strong leadership skills with a focus on continuous improvement and operational excellence.

Candidate Snapshot

Requirement

Details

Experience

10+ Years

Education

Bachelor's Degree in Engineering

Industry

Manufacturing / Food & Beverage

Seniority

Senior-Level

Travel

Quarterly Travel to NY

Location

Richmond, VA (On-Site)

Relocation

Available

Bonus

Eligible

Why Consider This Opportunity?

  • Lead automation and cybersecurity strategy across multiple manufacturing sites.

  • Drive large-scale Industry 4.0 and digital transformation initiatives.

  • High visibility role with significant impact on operational performance.

  • Strong compensation package with bonus potential.

  • Opportunity to influence the future of smart manufacturing within a global organization.

 

,

HR IT Applications Manager – Oracle HCM Cloud – Millsboro, DE

,

HR IT Applications Manager – Oracle HCM Cloud

📍 Location: Millsboro, Delaware
🏠 Work Arrangement: Hybrid (Up to 75% Remote) – Approximately 1 Week Per Month Onsite
💼 Employment Type: Full-Time
✈️ Travel: Occasional
🚚 Relocation Assistance: Available
🚫 Visa Sponsorship: Not Available

💰 Compensation & Benefits

  • Base Salary: $102,000 – $153,000

  • Full Benefits Package

  • Relocation Assistance Available

  • Interview Travel Reimbursed

  • Hybrid Work Schedule (Up to 75% Remote)

🚀 Position Overview

A leading manufacturing organization is seeking an experienced HR IT Applications Manager to lead and oversee its HR and Workforce Management technology platforms, with primary responsibility for Oracle HCM Cloud and Kronos (UKG) workforce management solutions.

This role serves as the key liaison between HR, Operations, and IT leadership, ensuring HR systems effectively support business objectives through strong governance, system optimization, project leadership, and continuous improvement initiatives.

The ideal candidate will bring a blend of technical expertise, leadership experience, and hands-on knowledge of Oracle HCM Cloud and workforce management technologies.

🔧 Key Responsibilities

HR Technology Leadership

  • Provide strategic leadership and oversight for:

    • Oracle HCM Cloud

    • Core HR

    • Recruiting

    • Talent Management

    • Benefits

    • Learning

    • Payroll

  • Serve as the primary technology advisor to HR and Operations leadership.

  • Ensure systems align with organizational goals and business requirements.

Oracle HCM Cloud Administration & Optimization

  • Lead support, configuration, and optimization of Oracle HCM Cloud applications.

  • Drive adoption and enhancement of the Oracle Redwood User Experience (UX).

  • Recommend and implement system improvements and best practices.

  • Ensure reliable operation of HR technology platforms.

Workforce Management Systems

  • Lead support and optimization of Kronos (UKG) workforce management solutions, including:

    • Timekeeping

    • Scheduling

    • Labor Tracking

  • Ensure workforce systems effectively support operational requirements.

Integration & Systems Management

  • Oversee integrations between:

    • Oracle HCM Cloud

    • Kronos/UKG

    • Payroll Systems

    • Third-Party Applications

    • Downstream Enterprise Systems

  • Manage application performance, stability, and system enhancements.

Team Leadership & Vendor Management

  • Supervise and mentor IT application support staff.

  • Lead and develop HR systems support teams.

  • Manage relationships with:

    • Software Vendors

    • Service Providers

    • Technology Partners

  • Support budgeting, forecasting, procurement, and vendor negotiations.

Project & Governance Leadership

  • Lead technology projects aligned with SDLC and project management best practices.

  • Contribute to enterprise HR technology strategy and governance.

  • Ensure project execution aligns with organizational objectives and timelines.

✅ Required Qualifications

Education

  • Bachelor’s Degree in:

    • Computer Science

    • Information Systems

    • Related Technical Field

Experience

  • 5+ years managing technology teams

  • 5+ years supporting enterprise business applications

  • 3+ years of direct people management experience

  • Hands-on experience supporting Kronos (UKG) workforce management solutions

  • Experience leading enterprise application support initiatives

🛠️ Required Technical Skills

Oracle HCM Cloud

Strong experience supporting:

✔ Core HR

✔ Benefits

✔ Recruiting

✔ Learning

✔ Payroll

Workforce Management

✔ Kronos / UKG Workforce Management

✔ Timekeeping

✔ Scheduling

✔ Labor Management

Additional Skills

✔ Enterprise Application Support

✔ Systems Integration

✔ Vendor Management

✔ SDLC Methodologies

✔ Project Management

✔ Team Leadership

✔ Business Process Improvement

⭐ Preferred Qualifications

  • Oracle HCM Cloud implementation and optimization experience

  • Experience with Oracle Redwood UX

  • Manufacturing industry experience

  • Experience managing enterprise HR technology ecosystems

  • Strong stakeholder management and consulting capabilities

🎯 Ideal Candidate

The ideal candidate is a technically strong HR systems leader with deep expertise in Oracle HCM Cloud and Kronos/UKG platforms.

They will have:

  • Extensive experience supporting enterprise HR applications

  • Strong leadership and people management skills

  • Hands-on Oracle HCM Cloud expertise across multiple modules

  • Experience driving HR technology transformation and optimization

  • Ability to partner effectively with HR, Operations, and Executive Leadership

  • Strong project delivery and vendor management capabilities

This is a highly technical leadership role requiring hands-on Oracle HCM Cloud experience.

📋 Screening Questions

  1. Do you have at least 5–7 years of experience leading teams within the IT Applications space?

  2. Do you have hands-on experience with Oracle HCM Cloud, including:

    • Core HR

    • Recruiting

    • Learning

    • Payroll

    • Benefits?

  3. Do you have experience supporting Kronos (UKG) workforce management solutions?

  4. Are you comfortable working in a hybrid environment with approximately one week per month onsite in Millsboro, Delaware?

📌 Candidate Snapshot

Requirement

Details

Experience

10–15+ Years

Seniority

Mid-Senior Level

Leadership

Required

Education

Bachelor's Degree

Work Model

Hybrid (75% Remote)

Travel

Occasional

Industry

Manufacturing

Relocation

Available

🌟 Why This Opportunity?

Flexible Hybrid Schedule

  • Up to 75% remote work

  • Approximately one week onsite per month

Strategic Leadership Role

  • Lead critical HR technology platforms supporting enterprise operations

Technology Ownership

  • Oracle HCM Cloud

  • Kronos (UKG)

  • Enterprise HR integrations

Growth & Impact

  • Influence HR technology strategy

  • Drive digital transformation initiatives

  • Lead teams and vendor relationships

  • Partner directly with HR and business leadership

This is an excellent opportunity for an experienced HR Technology Leader with strong Oracle HCM Cloud and Kronos/UKG expertise looking to drive enterprise HR systems strategy while maintaining significant work-life flexibility.

 

Director, Network & Unified Communications – Melbourne, FL

Director, Network & Unified Communications

📍 Location: Melbourne, Florida
🏢 Work Environment: 100% Onsite (No Remote Option)
🕒 Schedule: 9/80 Work Schedule (Every Other Friday Off)
💼 Employment Type: Full-Time
✈️ Travel: Occasional
🚫 Visa Sponsorship: Not Available

💰 Compensation & Benefits

  • Base Salary: $200,000 – $240,000

  • Full Benefits Package

  • Relocation Assistance Available

  • Interview Travel Reimbursed

  • No commission or overtime eligibility

🚀 Position Overview

A leading aerospace and defense organization is seeking a Director of Network & Unified Communications to lead the strategy, modernization, delivery, and operational excellence of its global connectivity and collaboration ecosystem.

This executive leadership role will oversee enterprise-wide networking, telecommunications, unified communications, cloud connectivity, and network security initiatives. The successful candidate will drive modernization efforts while ensuring reliable, secure, and scalable connectivity across a complex global technology environment.

This position requires a strategic technology leader capable of balancing operational excellence, innovation, cybersecurity requirements, vendor management, and team leadership.

🔧 Key Responsibilities

Enterprise Network Strategy & Modernization

  • Develop and execute the enterprise Network & Unified Communications strategy aligned with broader technology transformation initiatives.

  • Lead modernization programs including:

    • SD-WAN

    • Network Access Control (NAC)

    • Zero Trust network segmentation

    • Wireless infrastructure redesign

    • VoIP and Unified Communications modernization

    • Network edge optimization

  • Develop long-term roadmaps for:

    • Reliability

    • Capacity planning

    • Lifecycle management

    • Secure workload placement across cloud, data center, and edge environments

Global Network & Telecom Operations

  • Oversee the design, deployment, and operation of:

    • LAN/WAN infrastructure

    • Telecommunications services

    • Wireless networks

    • Enterprise connectivity platforms

  • Ensure:

    • High availability

    • Operational resilience

    • Security compliance

    • Service reliability

  • Drive improvements in:

    • Monitoring

    • Observability

    • Automation

    • Incident management

    • Problem management

    • Change management

    • Capacity management

Unified Communications Leadership

  • Own enterprise Unified Communications strategy including:

    • VoIP

    • SIP

    • Telephony

    • Video conferencing

    • Telepresence solutions

    • Contact center technologies

    • UCaaS initiatives

  • Lead modernization of legacy telecom environments and migration to scalable, cloud-aligned collaboration platforms.

Cybersecurity & Governance

  • Partner with Cybersecurity teams to implement:

    • Zero Trust principles

    • STIG compliance

    • Identity-based access controls

    • Network segmentation

    • Integrated threat detection capabilities

  • Ensure:

    • Architectural governance

    • Documentation standards

    • Configuration management

    • Audit readiness

Leadership & Vendor Management

  • Lead global teams of:

    • Network Engineers

    • Telecom Engineers

    • Architects

    • Operations Specialists

  • Manage:

    • Managed Service Providers (MSPs)

    • Strategic technology vendors

    • OEM relationships

    • Service-level agreements (SLAs)

  • Drive:

    • Workforce planning

    • Talent development

    • Capability building

    • Continuous improvement initiatives

✅ Required Qualifications

Education

  • Bachelor’s Degree required

OR

  • Graduate Degree with 13+ years of related experience

OR

  • 19+ years of relevant experience in lieu of degree

Experience

  • 15+ years of progressive networking, telecommunications, or infrastructure leadership experience

  • Experience leading large-scale enterprise network environments

  • Proven success delivering modernization and transformation initiatives

  • Experience leading technical teams in highly complex organizations

🛠️ Required Technical Expertise

✔ Enterprise Networking (LAN/WAN)

✔ SD-WAN

✔ VPN Technologies

✔ Routing & Switching

✔ Wireless Infrastructure

✔ DNS / DHCP / IPAM

✔ Unified Communications

✔ VoIP & SIP

✔ Video Conferencing & Collaboration Platforms

✔ Network Security & Segmentation

✔ Cloud Connectivity (AWS, Azure, GCP)

✔ Service Management & Operations

⭐ Preferred Qualifications

  • Experience in:

    • Aerospace & Defense

    • Government contracting

    • Highly regulated environments

  • Certifications such as:

    • CCNP / CCIE

    • JNCIP / JNCIE

    • CWNP

    • ITIL

    • PMP

  • Experience with:

    • Zero Trust network implementations

    • Global telecom modernization

    • Large-scale network refresh programs

    • Software-defined networking environments

    • Enterprise cloud connectivity architectures

🎯 Ideal Candidate

The ideal candidate is a visionary infrastructure leader with deep expertise across enterprise networking and unified communications who can drive modernization while maintaining operational excellence in a highly complex global environment.

They will possess:

  • Executive-level leadership capabilities

  • Strong business and financial acumen

  • Enterprise-scale networking expertise

  • Proven success leading transformation initiatives

  • Experience managing large technical teams and vendors

  • Strong communication and stakeholder management skills

  • Ability to influence across business and technology functions

📋 Screening Question

This is a full-time onsite position based in Melbourne, FL with no remote option. Are you comfortable working onsite full-time?

📌 Candidate Snapshot

Requirement

Details

Experience

15+ Years

Seniority

Director

Industry

Aerospace / Defense

Education

Bachelor's Degree Minimum

Management Experience

Leadership Experience Required

Work Model

100% Onsite

Travel

Occasional

Relocation

Available

🌟 Why Join

Enterprise Impact

  • Lead global networking and communications strategy for a large-scale enterprise.

  • Drive critical modernization initiatives that directly support business growth and operational excellence.

Work-Life Balance

  • Unique 9/80 schedule with every other Friday off.

  • Strong focus on employee wellbeing and flexibility.

Technology Transformation

  • Lead initiatives involving:

    • SD-WAN

    • Cloud connectivity

    • Zero Trust security

    • Unified Communications modernization

    • Enterprise automation

Leadership Opportunity

  • Build and develop high-performing global teams.

  • Influence strategic technology decisions at the executive level.

  • Partner closely with cybersecurity, operations, and business leaders.

This is an outstanding opportunity for a senior networking and communications leader seeking to drive enterprise-wide transformation, modernization, and operational excellence within a highly respected aerospace and defense organization.

 

Manager, System Enablement – Salesforce Adoption & Transformation

Manager, System Enablement

📍 Location: Scottsdale, Arizona (Onsite)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🕒 Experience Required: 5–7+ years
🎓 Education: Bachelor’s Degree required
✈️ Travel: ~20%
🌎 Visa Sponsorship: Not available

🚀 Overview

A leading organization is seeking a Manager, System Enablement to drive enterprise-wide system adoption, user proficiency, and change enablement, with a strong focus on Salesforce platforms.

This role sits at the intersection of technology, training, and business transformation, ensuring successful rollout and adoption of new tools, processes, and system enhancements across the organization.

🔧 Key Responsibilities

Enablement Strategy & Execution

  • Develop and execute a system enablement strategy to improve adoption and user effectiveness

  • Identify business gaps and align enablement initiatives with organizational goals

  • Define KPIs to measure training effectiveness and system adoption

Salesforce Enablement & Optimization

  • Lead adoption of Salesforce platforms including:

    • Sales Cloud

    • Service Cloud

    • Marketing Cloud

    • Experience Cloud

  • Implement Salesforce-native tools such as:

    • In-App Guidance

    • Guidance Paths

    • Knowledge

  • Improve user experience while ensuring process compliance

Training, Rollouts & Hypercare Support

  • Lead enablement activities for major system deployments, including:

    • Training content development

    • Readiness assessments

    • Go-live support (hypercare)

  • Provide hands-on guidance (virtual and onsite) to ensure successful adoption

Governance & Change Management

  • Establish governance frameworks for:

    • Content lifecycle management

    • Release management

    • Change management

  • Ensure transparency, consistency, and accountability across enablement initiatives

Cross-Functional Collaboration

  • Partner with:

    • Business stakeholders

    • IT and development teams

    • Project and release teams

  • Align enablement efforts with system enhancements and business priorities

Continuous Improvement

  • Gather feedback and refine enablement strategies

  • Identify opportunities to enhance systems, training, and processes

  • Stay current with new Salesforce features and emerging technologies

Team Leadership

  • Lead and develop a small team (onshore/offshore) supporting enablement initiatives

  • Provide coaching, direction, and alignment to ensure delivery success

✅ Required Qualifications

  • Bachelor’s degree in:

    • Computer Science

    • Business

    • Communications

    • Education

    • Or related field

  • 5+ years of experience in:

    • Enablement, training, or system adoption roles

  • 5+ years of experience:

    • Managing people and processes

  • Strong hands-on experience with:

    • Salesforce (Sales, Service, Marketing, Experience Cloud)

⭐ Preferred Qualifications

  • Salesforce certifications

  • Experience supporting large-scale system rollouts

  • Exposure to enterprise change management frameworks

🧠 Key Skills

  • Strong project management and coordination skills

  • Expertise in change management and governance frameworks

  • Excellent communication and stakeholder engagement skills

  • Leadership and team development capability

  • Continuous improvement and problem-solving mindset

🎯 Ideal Candidate

  • Salesforce-savvy enablement leader who understands both technology and user adoption

  • Experienced in driving large-scale system rollouts and training programs

  • Strong collaborator who can influence across business and technical teams

  • Hands-on leader comfortable balancing strategy and execution

💡 What’s on Offer

  • Competitive salary and full benefits package

  • Opportunity to shape enterprise-wide enablement strategy

  • High visibility role with impact across multiple business functions

  • Career growth within a large, evolving organization

Senior SAP SuccessFactors Specialist – Employee Central, Compensation & HR Systems

Senior IT SuccessFactors Specialist

📍 Location: Piscataway, New Jersey (Hybrid – scheduled WFH days)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🕒 Experience Required: 5+ years
🎓 Education: Bachelor’s Degree required
🌎 Visa Sponsorship: Not available

🚀 Overview

A global consumer-focused organization is seeking a Senior IT SuccessFactors Specialist to lead the design, configuration, and delivery of HR technology solutions, with a focus on Total Rewards, Compensation, and Recognition systems.

This is a hands-on, high-impact role combining technical development, stakeholder engagement, and project leadership across a global environment.

🔧 Key Responsibilities

HR Technology & Solution Delivery

  • Design, configure, and support SAP SuccessFactors solutions, primarily:

    • Employee Central

    • Compensation

    • Variable Pay

    • Recognition & Rewards

  • Translate business requirements into technical specifications and system designs

  • Lead end-to-end delivery from design → build → deployment → support

Project Leadership & Stakeholder Management

  • Act as the central point of contact between:

    • HR teams (Total Rewards & Benefits)

    • IT and architecture teams

    • External vendors and consultants

  • Manage global projects across multiple geographies and offshore teams

  • Ensure timely delivery aligned to business priorities and SLAs

System Performance & Continuous Improvement

  • Maintain system performance, reliability, and scalability

  • Conduct root cause analysis and implement improvements

  • Identify opportunities to leverage:

    • Automation

    • AI-driven efficiencies

Security, Compliance & Governance

  • Support security and architecture reviews for new solutions

  • Ensure adherence to:

    • SOX controls

    • Internal audit and governance standards

  • Maintain documentation and compliance across all system changes

Integration & Technical Development

  • Configure Business Rules and support integrations (e.g., CPI exposure)

  • Collaborate with technical teams on system enhancements

  • Stay up to date with SuccessFactors innovations and best practices

✅ Required Qualifications

  • Bachelor’s degree in:

    • Engineering

    • Science

    • Or related field

  • 5+ years of experience in:

    • SAP SuccessFactors (Employee Central focus)

  • Strong hands-on experience in:

    • Configuration and system development

  • Proven ability to:

    • Translate business requirements into technical solutions

    • Work independently in a fast-paced environment

⭐ Preferred Qualifications

  • SuccessFactors certifications (especially:

    • Compensation

    • Variable Pay)

  • Experience with:

    • Business Rules configuration

    • SAP CPI (Cloud Platform Integration)

  • PMP certification

  • Knowledge of HR processes (Total Rewards, Benefits, Compensation)

🧠 Key Skills

  • Strong stakeholder management and communication skills

  • Analytical thinking and problem-solving ability

  • Ability to manage multiple priorities and projects simultaneously

  • High level of ownership and accountability

  • Adaptability to evolving technologies and business needs

🎯 Ideal Candidate

  • Hands-on SuccessFactors expert with strong Employee Central experience

  • Experience working in global, matrixed environments

  • Strong mix of technical delivery + business-facing capability

  • Proactive, solutions-driven mindset with ability to lead initiatives independently

 

,

ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

,

ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

  • Define and own the ServiceNow platform architecture across multiple business domains

  • Design end-to-end solutions spanning multiple ServiceNow modules and integrations

  • Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

  • Lead architecture decisions across:

    • ITSM (core)

    • HRSD

    • ITOM (Discovery, Service Mapping, Event Management)

    • ITAM (HAM / SAM)

    • CSM & FSM

    • GRC & SecOps

    • SPM / PPM

    • App Engine & custom applications

  • Ensure scalability, performance, security, and governance of the platform

  • Define and enforce architecture standards, design patterns, and development guidelines

  • Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

  • Provide technical leadership and mentorship to developers, admins, and consultants

  • Oversee integration architecture (APIs, middleware, third-party systems)

  • Support pre-sales / solutioning (if applicable) for new initiatives or expansions

  • Drive continuous improvement and platform optimisation

Experience Required

  • 5–8+ years of ServiceNow platform experience

  • Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

  • Strong experience designing and delivering multi-module ServiceNow solutions

  • Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

  • Experience working in enterprise-scale environments with complex integrations

  • Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

  • Exposure across multiple ServiceNow modules, including:

    • ITSM (essential)

    • HRSD

    • ITOM and/or ITAM

    • CSM / FSM

    • GRC / SecOps

  • Experience contributing toward or working alongside CTA-level architecture standards

  • Experience in global delivery models or large transformation programmes

  • Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Certified Implementation Specialist (one or more modules)

  • ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

  • CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

  • Strong architecture design and problem-solving capability

  • Ability to operate at both strategic and hands-on levels

  • Excellent stakeholder communication and influencing skills

  • Strong understanding of platform governance and best practices

  • Ability to guide and mentor cross-functional technical teams

  • Structured, forward-thinking, and solution-oriented mindset

Why This Role

  • Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

  • Exposure to enterprise-wide, multi-module ServiceNow architecture

  • High visibility role with influence on platform strategy and transformation

  • Hybrid working with strong presence in Hyderabad (preferred hub)

  • Fast-moving environment with significant career progression potential

Application Questions

  • How many years of ServiceNow experience do you have?

  • Which ServiceNow modules have you architected solutions for?

  • Have you operated at a platform or enterprise architecture level?

  • What ServiceNow certifications do you hold?

  • Are you currently based in or open to relocating to Hyderabad?

  • What is your availability to start?

 

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

  • Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

  • Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

  • Work across core ServiceNow modules including:

    • ITSM (essential)

    • HRSD (Human Resources Service Delivery)

    • Additional modules such as:

      • ITAM (IT Asset Management)

      • ITOM (IT Operations Management)

      • CSM (Customer Service Management)

      • FSM (Field Service Management)

      • GRC (Governance, Risk & Compliance)

      • SecOps (Security Operations)

      • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

      • App Engine / Custom Applications

  • Collaborate with architects, developers, admins, and business stakeholders across workstreams

  • Facilitate workshops and discovery sessions to define requirements and implementation approaches

  • Ensure alignment with ServiceNow best practices, governance, and platform strategy

  • Oversee testing, release planning, and go-live activities

  • Drive adoption, process optimisation, and transition into BAU support models

  • Provide clear and structured programme reporting to senior stakeholders

Experience Required

  • Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

  • Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

  • Experience across multiple ServiceNow modules (not limited to ITSM)

  • Solid understanding of enterprise service management and digital workflows

  • Experience working in enterprise or consultancy-led delivery environments

  • Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

  • Hands-on or delivery exposure to:

    • ITAM and/or ITOM

    • HRSD

    • CSM or customer-facing workflows

  • Experience delivering multi-module or platform-wide ServiceNow transformations

  • Exposure to global or complex enterprise programmes

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

  • Strong programme governance and delivery management expertise

  • Ability to operate across both functional and technical ServiceNow teams

  • Excellent workshop facilitation and stakeholder engagement skills

  • Structured, organised, and outcome-driven mindset

  • Ability to manage multiple workstreams and priorities simultaneously

Why This Role

  • Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

  • Exposure to a wide range of ServiceNow modules and business domains

  • Flexibility in working model with hybrid/remote options

  • Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

  • How many end-to-end ServiceNow projects have you delivered?

  • Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

  • Do you hold any ServiceNow certifications? If yes, please specify

  • What is your earliest availability to start?

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ServiceNow Test Lead / QA Lead (ITAM, ITOM, CMDB) – Remote Contract | UAE Travel

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ServiceNow Test Lead / QA Lead (ITAM & ITOM)

Pay: £200.00-£450.00 per day

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Start: ASAP
Focus Modules: IT Asset Management (ITAM), IT Operations Management (ITOM)

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As we expand our UAE practice, we are supporting a major enterprise customer with a large ServiceNow implementation programme.

To support this engagement, we are looking for an experienced ServiceNow Test Lead / QA Lead to take ownership of testing strategy and quality governance across the ITAM and ITOM implementation streams.

Role Summary

The ServiceNow Test Lead / QA Lead will be responsible for establishing and managing the test strategy, planning, execution, and quality assurance framework across the ServiceNow programme.

The role will focus specifically on validating implementations across ITAM (HAM/SAM) and ITOM modules, ensuring integrations, CMDB accuracy, asset lifecycle processes, and operational workflows are tested thoroughly before release.

You will work closely with project managers, architects, developers, and client stakeholders to ensure testing is aligned with delivery timelines and business outcomes.

Key Responsibilities

  • Define and manage the overall test strategy and QA governance for the ServiceNow programme.

  • Lead testing across ITAM and ITOM modules, including Discovery, CMDB, Asset Management, and related integrations.

  • Create and manage test plans, test cases, and test scripts aligned to business requirements.

  • Coordinate functional testing, system integration testing (SIT), and user acceptance testing (UAT).

  • Manage defect tracking, prioritisation, and resolution across delivery teams.

  • Ensure CMDB and asset data accuracy is validated through testing cycles.

  • Work with development teams to validate integrations with external systems such as procurement, finance, monitoring, and infrastructure tools.

  • Facilitate UAT workshops with client stakeholders and ensure business requirements are validated.

  • Provide clear reporting on test progress, risks, and quality metrics to programme leadership.

  • Support release readiness and go-live validation.

Experience Required

  • Proven experience as a ServiceNow Test Lead, QA Lead, or Test Manager.

  • Strong experience testing ServiceNow ITAM and ITOM modules.

  • Experience working on enterprise-scale ServiceNow implementations.

  • Understanding of CMDB, Discovery, asset lifecycle management, and integrations.

  • Experience managing end-to-end testing cycles including SIT and UAT.

  • Experience working within Agile or hybrid delivery environments.

  • Strong stakeholder communication and reporting skills.

Skills & Capabilities

  • Strong understanding of ServiceNow platform functionality and architecture.

  • Experience with test management and defect tracking frameworks.

  • Ability to manage testing across multiple delivery streams.

  • Strong analytical and problem-solving capabilities.

  • Excellent documentation and reporting skills.

  • Comfortable working in client-facing environments.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ISTQB (or equivalent testing certification)

  • ITIL Foundation

  • ServiceNow certifications in ITOM or ITAM are advantageous.

Why Join Kaptius

  • Join a rapidly growing ServiceNow partner expanding across the Middle East.

  • Work on a major enterprise ServiceNow programme in Abu Dhabi.

  • Opportunity to shape testing and quality frameworks for large-scale implementations.

  • Hybrid working model with exposure to high-impact digital transformation initiatives.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Application question(s):

  • Kaptius are a Pure Play ServiceNow Partner, How many years experience do you have working in ServiceNow?

  • How many years of experience do you have testing or managing QA activities on ServiceNow implementations?

  • Which ServiceNow modules have you been involved in testing?

  • Have you worked specifically on testing ServiceNow ITOM capabilities such as Discovery, CMDB, or Event Management?

  • Have you worked on testing ServiceNow IT Asset Management (ITAM), including Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Do you hold any ServiceNow Certifications? If Yes, please do list below

  • As mentioned this role will require travel to the UAE (Abu Dhabi) 1 week every month minimum (when safe to do so), Are you comfortable with this?

Willingness to travel:

  • 25% (required)

Work Location: Remote

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ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

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Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical owner for ServiceNow implementations

  • Lead architecture, design, and delivery of FSO-based solutions

  • Translate business requirements into scalable technical solutions

  • Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

  • Lead end-to-end implementation and customization of ServiceNow solutions

  • Develop and configure:

    • Business Rules

    • Script Includes

    • UI Actions, UI Policies, Client Scripts

  • Build integrations using:

    • REST/SOAP APIs

  • Work across ServiceNow modules including:

    • FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

  • Design and implement solutions aligned with financial services data models

  • Deliver capabilities across:

    • Dispute management

    • Customer lifecycle management

    • Payments, cards, and loan operations

    • Treasury and claims processing

  • Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

  • Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

  • Collaborate with:

    • Enterprise architecture teams

    • Business stakeholders

    • Development teams

  • Lead requirements gathering and solution workshops

Integration & Platform Management

  • Design and manage integrations with external systems

  • Ensure platform performance, scalability, and compliance

  • Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

  • Contribute to IRM (Integrated Risk Management) architecture and implementation

  • Support:

    • Risk and compliance modules

    • Vendor risk management

  • Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

  • 10+ years of experience in ServiceNow development and architecture

  • Strong hands-on experience with:

    • ServiceNow FSO (Financial Services Operations)

    • Customer Service Management (CSM)

  • Proven experience leading enterprise ServiceNow implementations

  • Expertise in:

    • JavaScript, HTML, CSS, XML

    • ServiceNow APIs and scripting

  • Strong understanding of:

    • CSDM, CMDB, and data models

    • ITIL and service management frameworks

Certifications (Required / Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

  • IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

  • ServiceNow platform architecture and customization

  • REST/SOAP integrations

  • Agile/Scrum delivery methodologies

  • Scripting (JavaScript, AJAX, JSON, AngularJS)

  • Enterprise architecture and solution design

Key Competencies

  • Strong technical leadership and mentoring ability

  • Excellent client-facing and communication skills

  • Advanced analytical and problem-solving capability

  • Ability to manage multiple priorities in complex environments

  • Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

  • Have deep expertise in ServiceNow FSO implementations within financial services

  • Be a hands-on architect and technical leader

  • Have experience working on large-scale enterprise transformations

  • Be comfortable leading client-facing engagements

  • Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

  • Fully remote role

  • Opportunity to work on large-scale digital transformation initiatives

  • Exposure to AI-driven and enterprise platform solutions

 

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ServiceNow Business Process Analyst – ITSM / Digital Transformation | Abu Dhabi

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Job Title: ServiceNow Business Process Analyst

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.

As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.

Role Summary

The ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.

This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.

Key Responsibilities

  • Lead requirements gathering and process discovery workshops with business and IT stakeholders.

  • Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.

  • Translate business needs into functional requirements, user stories, and acceptance criteria.

  • Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.

  • Support solution design reviews, validating that configurations meet business outcomes.

  • Lead or support UAT planning, execution, and defect management.

  • Assist with change management and adoption activities, including documentation and knowledge transfer.

  • Contribute to process governance, standards, and continuous improvement initiatives.

  • Support pre-sales and discovery activities where functional input is required.

Experience Required

  • Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.

  • Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).

  • Strong background in process analysis, requirements definition, and stakeholder engagement.

  • Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.

  • Familiarity with Agile delivery and ITIL-aligned service management practices.

  • Experience supporting UAT and post-go-live adoption activities.

Skills & Capabilities

  • Strong understanding of ServiceNow functional capabilities and how they support business processes.

  • Excellent workshop facilitation and communication skills.

  • Ability to translate complex business requirements into clear, structured documentation.

  • Comfortable working with senior stakeholders and cross-functional delivery teams.

  • Analytical, detail-oriented, and outcome-focused mindset.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • ITIL or Agile certifications (advantageous but not mandatory)

Why Join Kaptius

  • Join a growing ServiceNow Partner with a strong Middle East presence.

  • Work on high-impact enterprise and public sector programmes.

  • Competitive, tax-free compensation aligned to experience.

  • Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.

 

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Senior Salesforce Developer – Lightning Platform, Apex & Integrations (Hybrid Boston)

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🚀 Salesforce Developer (Senior / Principal Level)

📍 Location: Boston, MA (Hybrid – 3 days onsite)
💼 Employment Type: Full-Time
🏢 Industry: Information Technology / Computer Software
🧑‍💻 Function: Salesforce Development / Programming
🛂 Visa Sponsorship: Not Available

🔍 About the Role

We are seeking an experienced Salesforce Developer to join a fast-growing, innovation-driven technology organization at the forefront of AI-enabled digital transformation. This role is ideal for a hands-on Salesforce professional who thrives in modern, agile environments and enjoys building scalable, high-quality solutions on the Salesforce Lightning Platform.

You’ll play a key role in designing, developing, and delivering Salesforce solutions while collaborating with cross-functional teams in a dynamic, enterprise environment.

🧭 Key Responsibilities

  • Design, develop, test, and deliver high-quality Salesforce solutions

  • Build and enhance applications on the Salesforce Lightning Platform

  • Support and collaborate with cross-functional teams in a fast-paced environment

  • Apply strong project management and organizational skills to meet delivery timelines

  • Rapidly prototype solutions to address complex business challenges

  • Contribute across the full development lifecycle using Agile methodologies

🛠️ Required Qualifications

  • Bachelor’s degree in Engineering, Computer Science, or equivalent (BE / BTech / MCA)

  • Strong written and verbal communication skills

  • Hands-on Salesforce development experience

⭐ Preferred Skills & Experience

  • Strong experience with Salesforce Lightning Platform

  • Experience with Salesforce Marketing Cloud and/or Sales Cloud

  • Hands-on development with Apex, JavaScript, HTML, CSS

  • Experience integrating Salesforce with third-party systems via REST APIs

  • Strong knowledge of:

    • Salesforce reports, dashboards, workflows

    • SQL & SOQL

    • Apex test classes and clean, maintainable code

  • Familiarity with DevOps & CI/CD practices:

    • Git, Salesforce DX (SFDX), CI/CD pipelines

  • Experience working in regulated or enterprise environments (e.g., financial services preferred)

🧠 What Sets You Apart

  • Comfortable owning end-to-end Salesforce development

  • Strong problem-solver with a solution-first mindset

  • Able to translate complex requirements into scalable technical solutions

  • Collaborative, adaptable, and eager to learn new technologies

  • Experienced working in Agile delivery environments

💰 Compensation & Benefits

  • Base Salary: $100,000 – $110,000

  • Benefits: Full benefits package

  • Relocation Assistance: Possible for the ideal candidate

  • Bonus: Not specified

  • Work Model: Hybrid (3 days onsite in Boston)

📌 Role Snapshot

Category

Details

Title

Salesforce Developer

Location

Boston, MA

Work Model

Hybrid (3 days onsite)

Experience

7–10 years

Seniority

Mid-Senior

Clearance

Not required

Visa

No sponsorship

Salary

$100K – $110K

Travel

Occasional

 

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Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

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Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

  • Lead architecture reviews, platform design sessions, and technical governance.

  • Define and maintain technical standards, patterns, and frameworks.

  • Ensure platform scalability, performance, and maintainability.

Client Engagement

  • Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

  • Run roadmap planning sessions and solution design discussions.

  • Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

  • Oversee end-to-end technical delivery across multiple projects.

  • Ensure solution quality, technical integrity, and alignment with client requirements.

  • Review and validate stories, configurations, and custom development.

  • Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

  • Guide and mentor developers, technical consultants, and architects.

  • Support skills development, certifications, and capability building within the technical team.

  • Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

  • Work closely with engagement managers, solution consultants, and project teams.

  • Contribute to pre-sales, solution proposals, and technical scoping.

  • Stay ahead of new ServiceNow releases, features, and product capabilities.

  • Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

  • Strong technical leadership background within ServiceNow professional services or partner environments.

  • Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

  • Hands-on experience architecting and delivering complex ServiceNow solutions.

  • Strong stakeholder engagement and workshop facilitation skills.

  • Excellent understanding of ServiceNow platform architecture, integrations, and governance.

  • Ability to translate business and technical requirements into scalable solutions.

  • Strong communication, documentation, and presentation skills.

Preferred Qualifications

  • ServiceNow Certified Master Architect (CMA) – ideal.

  • OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

  • Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

  • ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

  • Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

  • A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

  • Comfortable leading discussions with senior stakeholders and technical teams alike.

  • Passionate about platform excellence, innovation, and raising technical standards.

  • Able to operate autonomously, own complex client problems, and drive outcomes.

 

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