ServiceNow Test Lead / QA Lead (ITAM, ITOM, CMDB) – Remote Contract | UAE Travel

ServiceNow Test Lead / QA Lead (ITAM & ITOM)

Pay: £200.00-£450.00 per day

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Start: ASAP
Focus Modules: IT Asset Management (ITAM), IT Operations Management (ITOM)

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As we expand our UAE practice, we are supporting a major enterprise customer with a large ServiceNow implementation programme.

To support this engagement, we are looking for an experienced ServiceNow Test Lead / QA Lead to take ownership of testing strategy and quality governance across the ITAM and ITOM implementation streams.

Role Summary

The ServiceNow Test Lead / QA Lead will be responsible for establishing and managing the test strategy, planning, execution, and quality assurance framework across the ServiceNow programme.

The role will focus specifically on validating implementations across ITAM (HAM/SAM) and ITOM modules, ensuring integrations, CMDB accuracy, asset lifecycle processes, and operational workflows are tested thoroughly before release.

You will work closely with project managers, architects, developers, and client stakeholders to ensure testing is aligned with delivery timelines and business outcomes.

Key Responsibilities

• Define and manage the overall test strategy and QA governance for the ServiceNow programme.

• Lead testing across ITAM and ITOM modules, including Discovery, CMDB, Asset Management, and related integrations.

• Create and manage test plans, test cases, and test scripts aligned to business requirements.

• Coordinate functional testing, system integration testing (SIT), and user acceptance testing (UAT).

• Manage defect tracking, prioritisation, and resolution across delivery teams.

• Ensure CMDB and asset data accuracy is validated through testing cycles.

• Work with development teams to validate integrations with external systems such as procurement, finance, monitoring, and infrastructure tools.

• Facilitate UAT workshops with client stakeholders and ensure business requirements are validated.

• Provide clear reporting on test progress, risks, and quality metrics to programme leadership.

• Support release readiness and go-live validation.

Experience Required

• Proven experience as a ServiceNow Test Lead, QA Lead, or Test Manager.

• Strong experience testing ServiceNow ITAM and ITOM modules.

• Experience working on enterprise-scale ServiceNow implementations.

• Understanding of CMDB, Discovery, asset lifecycle management, and integrations.

• Experience managing end-to-end testing cycles including SIT and UAT.

• Experience working within Agile or hybrid delivery environments.

• Strong stakeholder communication and reporting skills.

Skills & Capabilities

• Strong understanding of ServiceNow platform functionality and architecture.

• Experience with test management and defect tracking frameworks.

• Ability to manage testing across multiple delivery streams.

• Strong analytical and problem-solving capabilities.

• Excellent documentation and reporting skills.

• Comfortable working in client-facing environments.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ISTQB (or equivalent testing certification)

• ITIL Foundation

• ServiceNow certifications in ITOM or ITAM are advantageous.

Why Join Kaptius

• Join a rapidly growing ServiceNow partner expanding across the Middle East.

• Work on a major enterprise ServiceNow programme in Abu Dhabi.

• Opportunity to shape testing and quality frameworks for large-scale implementations.

• Hybrid working model with exposure to high-impact digital transformation initiatives.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Application question(s):

• Kaptius are a Pure Play ServiceNow Partner, How many years experience do you have working in ServiceNow?

• How many years of experience do you have testing or managing QA activities on ServiceNow implementations?

• Which ServiceNow modules have you been involved in testing?

• Have you worked specifically on testing ServiceNow ITOM capabilities such as Discovery, CMDB, or Event Management?

• Have you worked on testing ServiceNow IT Asset Management (ITAM), including Hardware Asset Management (HAM) or Software Asset Management (SAM)?

• Do you hold any ServiceNow Certifications? If Yes, please do list below

• As mentioned this role will require travel to the UAE (Abu Dhabi) 1 week every month minimum (when safe to do so), Are you comfortable with this?

Willingness to travel:

• 25% (required)

Work Location: Remote

Enterprise Account Executive – Cybersecurity | East Coast (Remote) | $140K–$160K + Uncapped OTE

🛡️ Enterprise Account Executive – Cybersecurity (East Coast, Remote)

🌍 Location: Fully Remote (Must be based in EST time zone — ideally Northeast U.S.)
💼 Industry: Information Technology / Cybersecurity
🎯 Function: Enterprise Sales / Business Development
🎓 Education: Bachelor’s degree (preferred)
🚫 Visa Sponsorship: Not available
🚚 Relocation: Not applicable
💰 Compensation: $140,000–$160,000 base + uncapped commission
🕓 Employment Type: Full-Time | Permanent

🌟 The Opportunity

A high-growth cybersecurity vendor is expanding its U.S. footprint and seeking an Enterprise Account Executive to drive new business across large financial institutions (BFSI) on the East Coast.

This is a remote-first role focused on strategic new logo acquisition, selling a differentiated platform in DDoS validation, network protection, and enterprise risk management. You’ll engage directly with CISOs, compliance leaders, and senior stakeholders to help major financial institutions strengthen their cybersecurity posture.

If you’re a hunter-minded cybersecurity sales professional with a track record of landing large, complex deals — this is your chance to join a fast-scaling team making waves in the enterprise security market.

🧭 What You’ll Do

• Own the entire sales cycle — from prospecting to closing — targeting major financial institutions across the U.S. East Coast.

• Sell an advanced DDoS validation and risk assessment platform to enterprise security and compliance teams.

• Build and manage executive-level relationships with CISOs, risk leaders, and procurement stakeholders.

• Partner with GTM leadership to shape the company’s U.S. sales motion and strategy.

• Collaborate cross-functionally with marketing, pre-sales, and product teams to ensure customer success and satisfaction.

• Represent the company at industry events, conferences, and virtual engagements as a trusted cybersecurity expert.

🔑 Must-Have Experience

✅ 8+ years in cybersecurity enterprise sales, consistently exceeding quota.
✅ Strong experience selling into BFSI clients (banks, insurers, or fintech organizations).
✅ Proven success in outbound prospecting and new logo acquisition.
✅ Strong technical credibility, capable of engaging confidently with CISOs and security engineers.

🌍 Preferred Background

⭐ Experience with leading cybersecurity firms such as Akamai, Cloudflare, Zscaler, or Palo Alto Networks.
⭐ Familiarity with structured enterprise sales methodologies (e.g., MEDDIC, Challenger, or SPIN).
⭐ Prior roles such as Enterprise AE, Regional Sales Director, or Strategic Account Executive.

💡 Soft Skills

• Consultative and disciplined approach to enterprise selling.

• Executive presence with the ability to influence senior stakeholders.

• Resilient, self-motivated, and comfortable managing long, complex sales cycles.

• Excellent communication and storytelling skills.

💎 What’s On Offer

• Competitive base salary + uncapped commission.

• Fully remote role within the Eastern time zone.

• Opportunity to own a key region and make a measurable impact in a high-growth market.

• Work alongside a dynamic, mission-driven team building innovative cybersecurity solutions.

• Be part of a company experiencing rapid expansion — with room to grow into strategic sales leadership roles.

🧩 Ideal Candidate Snapshot

• Experience: 10–15 years (minimum 8+ in enterprise cybersecurity sales)

• Territory: Eastern U.S. (must reside in EST)

• Industry Focus: BFSI (Banking, Financial Services, Insurance)

• Travel: Occasional (for client meetings and industry events)

🚀 Ready to make your mark in cybersecurity sales?
Join a fast-growing, innovative company redefining enterprise protection and risk validation. Bring your consultative expertise, and help top-tier clients secure their most valuable digital assets.

Global Process Lead - Kinaxis CoE | Supply Chain Transformation | Remote/Hybrid

Position: Global Process Lead - Kinaxis CoE

Location: Fully remote (if outside 50 miles of Beachwood, OH); Hybrid (3 days in-office, 2 days remote) for candidates within 50 miles of Beachwood, OH
Employment Type: Full-Time

Position Overview

The Global Process Lead will be a key contributor to a supply chain digital transformation, focusing on the deployment and adoption of the Kinaxis end-to-end concurrent planning solution across the organization. This role involves supporting the solution design, training, and user adoption of advanced planning tools across multiple businesses and departments, helping to align processes and deliver profitable growth through supply chain efficiency.

Key Responsibilities

• Support the design and deployment of the Kinaxis solution across the organization, ensuring standardization across all businesses.

• Act as gatekeeper on the central governance board for key functionalities, managing the improvement pipeline.

• Partner with business stakeholders to identify pain points, troubleshoot planning issues, and propose long-term solutions.

• Lead solution design efforts for MTO, MTS, CTO, ETO global templates and participate in implementation cycles.

• Develop playbooks and best practice documentation to ensure consistency and process adherence.

• Conduct training sessions, "show and tell" events, and ensure that end-users are equipped to efficiently run their processes.

• Support global design efforts and ensure that key design decisions in the end-to-end planning process are standardized.

• Prioritize requests, confirm requirements, and develop/enhance processes using best practice solutions.

• Support fit-gap analysis for new businesses and assist with solution design for long-term improvements.

• Travel up to 10-25% domestically and internationally, as needed by business requirements.

Required Qualifications

• Bachelor’s degree from an accredited institution.

• At least 7 years of experience in Supply Chain Planning or Operations Management (Demand Planning, Supply & Capacity Planning, Production Planning, Materials Management, Inventory Management, Supplier Collaboration).

• U.S. work authorization (no sponsorship available).

Preferred Qualifications

• Experience with advanced planning tools like Kinaxis RapidResponse, SAP APO/IBP, or O9 solutions.

• Familiarity with ERP systems (SAP ECC, S4, Oracle).

• Experience with large-scale supply chain transformation projects.

• Proven track record in driving user adoption for new system implementations.

• Deep understanding of end-to-end supply chain processes, from planning to execution and SIOP.

• Project Management experience, preferably using Agile or Scrum methodology.

Compensation

• Base Salary Range: $120,075 to $176,110

This position offers an exciting opportunity to be part of a dynamic team shaping the future of supply chain management. The role blends strategic leadership with hands-on solution implementation to drive transformation across the global organization.