ServiceNow Discovery

ServiceNow Test Lead / QA Lead – ITAM & ITOM (CMDB, UAT, Enterprise Delivery)

ServiceNow Test Lead / QA Lead (ITAM & ITOM)

Location: Hyderabad
Employment Type: Permanent
Start: ASAP
Focus Modules: IT Asset Management (ITAM), IT Operations Management (ITOM)

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As we expand our Indian practice, we are supporting a major enterprise customer with a large ServiceNow implementation programme.

To support this engagement, we are looking for an experienced ServiceNow Test Lead / QA Lead to take ownership of testing strategy and quality governance across the ITAM and ITOM implementation streams.

Role Summary

The ServiceNow Test Lead / QA Lead will be responsible for establishing and managing the test strategy, planning, execution, and quality assurance framework across the ServiceNow programme.

The role will focus specifically on validating implementations across ITAM (HAM/SAM) and ITOM modules, ensuring integrations, CMDB accuracy, asset lifecycle processes, and operational workflows are tested thoroughly before release.

You will work closely with project managers, architects, developers, and client stakeholders to ensure testing is aligned with delivery timelines and business outcomes.

Key Responsibilities

  • Define and manage the overall test strategy and QA governance for the ServiceNow programme.

  • Lead testing across ITAM and ITOM modules, including Discovery, CMDB, Asset Management, and related integrations.

  • Create and manage test plans, test cases, and test scripts aligned to business requirements.

  • Coordinate functional testing, system integration testing (SIT), and user acceptance testing (UAT).

  • Manage defect tracking, prioritisation, and resolution across delivery teams.

  • Ensure CMDB and asset data accuracy is validated through testing cycles.

  • Work with development teams to validate integrations with external systems such as procurement, finance, monitoring, and infrastructure tools.

  • Facilitate UAT workshops with client stakeholders and ensure business requirements are validated.

  • Provide clear reporting on test progress, risks, and quality metrics to programme leadership.

  • Support release readiness and go-live validation.

Experience Required

  • Proven experience as a ServiceNow Test Lead, QA Lead, or Test Manager.

  • Strong experience testing ServiceNow ITAM and ITOM modules.

  • Experience working on enterprise-scale ServiceNow implementations.

  • Understanding of CMDB, Discovery, asset lifecycle management, and integrations.

  • Experience managing end-to-end testing cycles including SIT and UAT.

  • Experience working within Agile or hybrid delivery environments.

  • Strong stakeholder communication and reporting skills.

Skills & Capabilities

  • Strong understanding of ServiceNow platform functionality and architecture.

  • Experience with test management and defect tracking frameworks.

  • Ability to manage testing across multiple delivery streams.

  • Strong analytical and problem-solving capabilities.

  • Excellent documentation and reporting skills.

  • Comfortable working in client-facing environments.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ISTQB (or equivalent testing certification)

  • ITIL Foundation

  • ServiceNow certifications in ITOM or ITAM are advantageous.

Why Join Kaptius

  • Join a rapidly growing ServiceNow partner expanding across the Middle East.

  • Work on a major enterprise ServiceNow programme in Abu Dhabi.

  • Opportunity to shape testing and quality frameworks for large-scale implementations.

  • Hybrid working model with exposure to high-impact digital transformation initiatives.

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Kaptius are a Pure Play ServiceNow Partner, How many years experience do you have working in ServiceNow?

  • How many years of experience do you have testing or managing QA activities on ServiceNow implementations?

  • Which ServiceNow modules have you been involved in testing?

  • Have you worked specifically on testing ServiceNow ITOM capabilities such as Discovery, CMDB, or Event Management?

  • Have you worked on testing ServiceNow IT Asset Management (ITAM), including Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Are you open to Travelling for Projects, in particular to the UAE/UK when and if required?

  • Do you hold any ServiceNow Certifications? If Yes, please do list below

Language:

  • English (Required)

Location:

  • Hyderabad, Telangana (Preferred)

Willingness to travel:

  • 25% (Preferred)

 

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ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

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ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

  • Define and own the ServiceNow platform architecture across multiple business domains

  • Design end-to-end solutions spanning multiple ServiceNow modules and integrations

  • Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

  • Lead architecture decisions across:

    • ITSM (core)

    • HRSD

    • ITOM (Discovery, Service Mapping, Event Management)

    • ITAM (HAM / SAM)

    • CSM & FSM

    • GRC & SecOps

    • SPM / PPM

    • App Engine & custom applications

  • Ensure scalability, performance, security, and governance of the platform

  • Define and enforce architecture standards, design patterns, and development guidelines

  • Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

  • Provide technical leadership and mentorship to developers, admins, and consultants

  • Oversee integration architecture (APIs, middleware, third-party systems)

  • Support pre-sales / solutioning (if applicable) for new initiatives or expansions

  • Drive continuous improvement and platform optimisation

Experience Required

  • 5–8+ years of ServiceNow platform experience

  • Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

  • Strong experience designing and delivering multi-module ServiceNow solutions

  • Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

  • Experience working in enterprise-scale environments with complex integrations

  • Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

  • Exposure across multiple ServiceNow modules, including:

    • ITSM (essential)

    • HRSD

    • ITOM and/or ITAM

    • CSM / FSM

    • GRC / SecOps

  • Experience contributing toward or working alongside CTA-level architecture standards

  • Experience in global delivery models or large transformation programmes

  • Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Certified Implementation Specialist (one or more modules)

  • ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

  • CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

  • Strong architecture design and problem-solving capability

  • Ability to operate at both strategic and hands-on levels

  • Excellent stakeholder communication and influencing skills

  • Strong understanding of platform governance and best practices

  • Ability to guide and mentor cross-functional technical teams

  • Structured, forward-thinking, and solution-oriented mindset

Why This Role

  • Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

  • Exposure to enterprise-wide, multi-module ServiceNow architecture

  • High visibility role with influence on platform strategy and transformation

  • Hybrid working with strong presence in Hyderabad (preferred hub)

  • Fast-moving environment with significant career progression potential

Application Questions

  • How many years of ServiceNow experience do you have?

  • Which ServiceNow modules have you architected solutions for?

  • Have you operated at a platform or enterprise architecture level?

  • What ServiceNow certifications do you hold?

  • Are you currently based in or open to relocating to Hyderabad?

  • What is your availability to start?

 

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Senior ServiceNow Developer – ITAM & ITOM (Hyderabad, Enterprise Delivery)

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Senior ServiceNow Developer – ITAM / ITOM

Location: Hyderabad, India (Hybrid / Onsite)
Employment Type: Permanent
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

  • Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

  • Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

  • Develop workflows, business rules, client scripts, UI policies, and integrations.

  • Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

  • Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

  • Develop and maintain custom applications and reusable components.

  • Support testing, troubleshooting, and resolution of platform issues.

  • Participate in code reviews and quality assurance processes.

  • Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

  • 5+ years of hands-on ServiceNow development experience.

  • Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

  • Experience with CMDB, Discovery, Service Mapping, or Event Management.

  • Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

  • Experience working in Agile delivery environments.

  • Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

  • Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

  • Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

  • Experience working with Service Catalog, CMDB, and integrations.

  • Familiarity with ServiceNow development best practices and platform governance.

  • Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

  • ITIL Foundation

Skills & Capabilities

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within global delivery teams

  • Good communication and stakeholder interaction skills

  • Structured and quality-focused development approach

Why Join Kaptius

  • Be part of a rapidly growing ServiceNow partner.

  • Work on enterprise-scale global ServiceNow implementations.

  • Opportunity to develop deep expertise in ITAM and ITOM.

  • Clear career progression into Technical Lead or Architect roles.

  • Collaborative and fast-growing Hyderabad delivery centre.

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of hands-on ServiceNow development experience do you have?

  • Which ServiceNow modules have you worked with as a developer?

  • What level of experience do you have developing solutions in ServiceNow ITOM?

  • Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

  • Do you hold any ServiceNow certifications? If Yes, Please list Below

Experience:

  • ServiceNow: 4 years (Required)

 

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Senior ServiceNow Developer – ITAM & ITOM (Contract, UK / UAE Travel)

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Senior ServiceNow Developer – ITAM / ITOM – Contract
UK Based with Travel

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Employment Type: Contract - Initial 3 Month Contract with Extensions expected upto December 2026
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

  • Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

  • Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

  • Develop workflows, business rules, client scripts, UI policies, and integrations.

  • Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

  • Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

  • Develop and maintain custom applications and reusable components.

  • Support testing, troubleshooting, and resolution of platform issues.

  • Participate in code reviews and quality assurance processes.

  • Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

  • 5+ years of hands-on ServiceNow development experience.

  • Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

  • Experience with CMDB, Discovery, Service Mapping, or Event Management.

  • Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

  • Experience working in Agile delivery environments.

  • Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

  • Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

  • Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

  • Experience working with Service Catalog, CMDB, and integrations.

  • Familiarity with ServiceNow development best practices and platform governance.

  • Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

  • ITIL Foundation

Skills & Capabilities

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within global delivery teams

  • Good communication and stakeholder interaction skills

  • Structured and quality-focused development approach

Why Join Kaptius

  • Be part of a rapidly growing ServiceNow partner.

  • Work on enterprise-scale global ServiceNow implementations.

  • Opportunity to develop deep expertise in ITAM and ITOM.

  • Clear career progression into Technical Lead or Architect roles.

  • Collaborative and fast-growing Global delivery centre.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Benefits:

  • Work from home

Application question(s):

  • Are you willing to Travel to Abu Dhabi, when safe to do so as required by the client at least 1 week a month?

  • How many years of hands-on ServiceNow development experience do you have?

  • Which ServiceNow modules have you worked with as a developer?

  • What level of experience do you have developing solutions in ServiceNow ITOM?

  • Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

  • Do you hold any ServiceNow certifications? If Yes, Please list Below

  • How soon are you able to start work?

Willingness to travel:

  • 25% (required)

 

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ServiceNow Test Lead / QA Lead (ITAM, ITOM, CMDB) – Remote Contract | UAE Travel

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ServiceNow Test Lead / QA Lead (ITAM & ITOM)

Pay: £200.00-£450.00 per day

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Start: ASAP
Focus Modules: IT Asset Management (ITAM), IT Operations Management (ITOM)

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As we expand our UAE practice, we are supporting a major enterprise customer with a large ServiceNow implementation programme.

To support this engagement, we are looking for an experienced ServiceNow Test Lead / QA Lead to take ownership of testing strategy and quality governance across the ITAM and ITOM implementation streams.

Role Summary

The ServiceNow Test Lead / QA Lead will be responsible for establishing and managing the test strategy, planning, execution, and quality assurance framework across the ServiceNow programme.

The role will focus specifically on validating implementations across ITAM (HAM/SAM) and ITOM modules, ensuring integrations, CMDB accuracy, asset lifecycle processes, and operational workflows are tested thoroughly before release.

You will work closely with project managers, architects, developers, and client stakeholders to ensure testing is aligned with delivery timelines and business outcomes.

Key Responsibilities

  • Define and manage the overall test strategy and QA governance for the ServiceNow programme.

  • Lead testing across ITAM and ITOM modules, including Discovery, CMDB, Asset Management, and related integrations.

  • Create and manage test plans, test cases, and test scripts aligned to business requirements.

  • Coordinate functional testing, system integration testing (SIT), and user acceptance testing (UAT).

  • Manage defect tracking, prioritisation, and resolution across delivery teams.

  • Ensure CMDB and asset data accuracy is validated through testing cycles.

  • Work with development teams to validate integrations with external systems such as procurement, finance, monitoring, and infrastructure tools.

  • Facilitate UAT workshops with client stakeholders and ensure business requirements are validated.

  • Provide clear reporting on test progress, risks, and quality metrics to programme leadership.

  • Support release readiness and go-live validation.

Experience Required

  • Proven experience as a ServiceNow Test Lead, QA Lead, or Test Manager.

  • Strong experience testing ServiceNow ITAM and ITOM modules.

  • Experience working on enterprise-scale ServiceNow implementations.

  • Understanding of CMDB, Discovery, asset lifecycle management, and integrations.

  • Experience managing end-to-end testing cycles including SIT and UAT.

  • Experience working within Agile or hybrid delivery environments.

  • Strong stakeholder communication and reporting skills.

Skills & Capabilities

  • Strong understanding of ServiceNow platform functionality and architecture.

  • Experience with test management and defect tracking frameworks.

  • Ability to manage testing across multiple delivery streams.

  • Strong analytical and problem-solving capabilities.

  • Excellent documentation and reporting skills.

  • Comfortable working in client-facing environments.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ISTQB (or equivalent testing certification)

  • ITIL Foundation

  • ServiceNow certifications in ITOM or ITAM are advantageous.

Why Join Kaptius

  • Join a rapidly growing ServiceNow partner expanding across the Middle East.

  • Work on a major enterprise ServiceNow programme in Abu Dhabi.

  • Opportunity to shape testing and quality frameworks for large-scale implementations.

  • Hybrid working model with exposure to high-impact digital transformation initiatives.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Application question(s):

  • Kaptius are a Pure Play ServiceNow Partner, How many years experience do you have working in ServiceNow?

  • How many years of experience do you have testing or managing QA activities on ServiceNow implementations?

  • Which ServiceNow modules have you been involved in testing?

  • Have you worked specifically on testing ServiceNow ITOM capabilities such as Discovery, CMDB, or Event Management?

  • Have you worked on testing ServiceNow IT Asset Management (ITAM), including Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Do you hold any ServiceNow Certifications? If Yes, please do list below

  • As mentioned this role will require travel to the UAE (Abu Dhabi) 1 week every month minimum (when safe to do so), Are you comfortable with this?

Willingness to travel:

  • 25% (required)

Work Location: Remote

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Lead ServiceNow ITAM Implementer – HAM & SAM Pro | Abu Dhabi

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Job Title: Lead ITAM Implementer (HAM / SAM)

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.

We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.

Role Summary

The Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.

You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.

This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.

Key Responsibilities

  • Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.

  • Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.

  • Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.

  • Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.

  • Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.

  • Design and support integrations with procurement, finance, inventory, and vendor systems.

  • Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.

  • Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.

  • Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.

  • Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.

  • Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.

Experience Required

  • Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.

  • Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.

  • Practical experience with software licensing models, entitlement management, and compliance reporting.

  • Experience working with Discovery, CMDB, and integrations to support accurate asset data.

  • Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.

  • Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.

  • Familiarity with Agile delivery and ITIL-aligned service management practices.

Skills & Capabilities

  • Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.

  • Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.

  • Solid understanding of CMDB data models, asset relationships, and discovery approaches.

  • Ability to design practical, scalable solutions that balance process, data quality, and automation.

  • Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.

  • Confident workshop facilitator with a structured, consultative approach.

  • Collaborative mindset with a focus on quality, consistency, and customer value.

Certifications

Required / Strongly Preferred

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist – ITAM / HAM / SAM

Nice to Have

  • Additional ServiceNow CIS certifications (ITSM, ITOM)

  • ITIL certification

  • Vendor licensing certifications or ITAM-related training

Why Join Kaptius

  • Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.

  • Work on complex, high-impact ITAM programmes with enterprise customers.

  • Opportunity to act as a go-to ITAM specialist and influence delivery standards.

  • Competitive, tax-free compensation aligned to specialist skill demand.

  • Long-term career growth within a growing Middle East practice.

 

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Senior ServiceNow Discovery & CMDB Implementer – ITOM | Abu Dhabi

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Job Title: Senior Discovery & CMDB Implementer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. As part of our UAE expansion, we are strengthening our ITOM and CMDB capability to support complex customer environments.

We are looking for a highly capable Senior Discovery & CMDB Implementer to lead the design, configuration, and optimisation of ServiceNow Discovery and CMDB solutions for large enterprise clients.

Role Summary

The Senior Discovery & CMDB Implementer will take ownership of ServiceNow Discovery, Service Mapping, and CMDB governance, ensuring accurate configuration data, strong data integrity, and alignment with CSDM best practice.

You will work closely with architects, ITOM consultants, infrastructure teams, and business stakeholders to design scalable CMDB models, improve data quality, and enable reliable impact analysis and operational visibility.

This is a hands-on, delivery-focused role suited to someone who combines strong technical capability with structured governance and stakeholder engagement.

Key Responsibilities

  • Lead implementation and optimisation of ServiceNow Discovery and Service Mapping.

  • Design and maintain a scalable, CSDM-aligned CMDB data model.

  • Configure Discovery schedules, patterns, probes, sensors, and MID Servers.

  • Ensure high CMDB data quality, including CI classification, relationships, and lifecycle integrity.

  • Perform CMDB health assessments and implement remediation strategies.

  • Integrate ServiceNow with monitoring, cloud, and infrastructure systems.

  • Collaborate with infrastructure and operations teams to validate discovered data.

  • Support ITOM capabilities including Event Management and Operational Intelligence.

  • Provide technical documentation and knowledge transfer to internal teams.

  • Contribute to governance forums and best-practice standards.

Experience Required

  • Strong hands-on experience implementing ServiceNow Discovery and CMDB in enterprise environments.

  • Proven experience working with CSDM frameworks and CI governance.

  • Experience configuring MID Servers, sensors, patterns, and integrations.

  • Exposure to hybrid and multi-cloud environments (Azure, AWS, on-prem).

  • Experience working in consulting or partner-led delivery environments.

  • Ability to lead workshops and engage technical stakeholders confidently.

Skills & Capabilities

  • Deep understanding of CMDB architecture, relationships, and reconciliation logic (IRE).

  • Strong technical troubleshooting and performance optimisation skills.

  • Solid understanding of integration technologies (REST, web services).

  • Strong analytical mindset with a focus on data quality and governance.

  • Clear communication skills, able to explain technical concepts to non-technical audiences.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist – Discovery / ITOM

  • ITIL certification (advantageous)

Why Join Kaptius

  • Work on complex, high-value enterprise programmes in Abu Dhabi.

  • Join a growing ServiceNow practice in the Middle East.

  • Competitive, tax-free compensation.

  • Opportunity to grow into ITOM Architect or Platform Architect roles.

 

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