ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical owner for ServiceNow implementations

• Lead architecture, design, and delivery of FSO-based solutions

• Translate business requirements into scalable technical solutions

• Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

• Lead end-to-end implementation and customization of ServiceNow solutions

• Develop and configure:

• Business Rules

• Script Includes

• UI Actions, UI Policies, Client Scripts

• Build integrations using:

• REST/SOAP APIs

• Work across ServiceNow modules including:

• FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

• Design and implement solutions aligned with financial services data models

• Deliver capabilities across:

• Dispute management

• Customer lifecycle management

• Payments, cards, and loan operations

• Treasury and claims processing

• Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

• Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

• Collaborate with:

• Enterprise architecture teams

• Business stakeholders

• Development teams

• Lead requirements gathering and solution workshops

Integration & Platform Management

• Design and manage integrations with external systems

• Ensure platform performance, scalability, and compliance

• Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

• Contribute to IRM (Integrated Risk Management) architecture and implementation

• Support:

• Risk and compliance modules

• Vendor risk management

• Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

• 10+ years of experience in ServiceNow development and architecture

• Strong hands-on experience with:

• ServiceNow FSO (Financial Services Operations)

• Customer Service Management (CSM)

• Proven experience leading enterprise ServiceNow implementations

• Expertise in:

• JavaScript, HTML, CSS, XML

• ServiceNow APIs and scripting

• Strong understanding of:

• CSDM, CMDB, and data models

• ITIL and service management frameworks

Certifications (Required / Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

• IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

• ServiceNow platform architecture and customization

• REST/SOAP integrations

• Agile/Scrum delivery methodologies

• Scripting (JavaScript, AJAX, JSON, AngularJS)

• Enterprise architecture and solution design

Key Competencies

• Strong technical leadership and mentoring ability

• Excellent client-facing and communication skills

• Advanced analytical and problem-solving capability

• Ability to manage multiple priorities in complex environments

• Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

• Have deep expertise in ServiceNow FSO implementations within financial services

• Be a hands-on architect and technical leader

• Have experience working on large-scale enterprise transformations

• Be comfortable leading client-facing engagements

• Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

• Fully remote role

• Opportunity to work on large-scale digital transformation initiatives

• Exposure to AI-driven and enterprise platform solutions

DevOps / AWS / Python Engineer – Top Secret Clearance | Multiple U.S. Locations

DevOps / AWS / Python Engineer (Mid–Senior) – Top Secret Clearance Required

📍 Locations (Onsite):

• Gaithersburg, MD

• St. Louis, MO

• Alexandria, VA

• Chantilly, VA

🏢 Work Model: 100% Onsite
💼 Employment Type: Full-Time
💰 Salary Range: $100,000 – $180,000
🔐 Clearance: Active Top Secret (SCI required post-hire; CI Poly willingness)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available

About the Role

This is a hands-on DevOps / Cloud Engineering role supporting the development, deployment, automation, and sustainment of mission-critical systems in a highly secure environment. You’ll work closely with development teams to modernize workflows, automate manual processes, and operate scalable AWS-based solutions using DevSecOps best practices.

This role is ideal for engineers with strong Python + AWS + GitLab CI/CD experience who enjoy operating at the intersection of infrastructure, automation, and secure software delivery.

Key Responsibilities

• Automate manual operational and deployment processes

• Develop Windows automation using Python and/or PowerShell

• Support deployment of microservices via DevSecOps pipelines in Windows & Linux environments

• Develop, update, and maintain GitLab CI/CD pipelines

• Configure, troubleshoot, and deploy Docker containers

• Review source code in Git and produce supporting engineering documentation

• Support developer deployments and testing activities

• Provide technical guidance across microservices and platform capabilities

• Create and maintain DevOps documentation

• Perform security remediation based on vulnerability scan results

Required Qualifications

• Active Top Secret Security Clearance with ability to obtain SCI post-hire

• CompTIA Security+ CE (or equivalent DoD 8570 IAT Level II certification)

• U.S. Citizenship required

• Bachelor’s degree with 4+ years of relevant experience
  (or Master’s degree with 2+ years)

• 2–3 years of experience with Kubernetes (OpenShift or EKS preferred)

• 2–3 years of experience with Docker containers

• Strong scripting skills in Python and/or PowerShell

• Experience administering both Windows and Linux systems

• Experience with AWS services (CloudFormation, S3, ECS, Lambda, API Gateway, autoscaling)

• Experience with GitLab CI/CD, including scripting and troubleshooting

• Understanding of DevSecOps methodologies and workflows

• Familiarity with CI/CD pipeline development and sustainment

• Experience supporting development testing in cloud environments

• Strong communication, organization, and collaboration skills

Preferred / Nice-to-Have Skills

• AWS certifications (DevOps Engineer, Solutions Architect, etc.)

• Linux certifications

• Experience with AWS Lambda, ECS, and serverless architectures

• Experience with ArcGIS or geospatial technologies

• Familiarity with collaboration tools (Jira, Confluence, RocketChat)

Key Focus Areas for Screening

When evaluating candidates, the strongest profiles will demonstrate:

• Python scripting experience (ideally with AWS automation using Boto3)

• Hands-on experience with GitLab CI/CD and best practices

• Solid working knowledge of AWS services and architectures

Ideal Candidate

• Security+ certified and clearance-ready

• Strong DevOps engineer with a cloud-first mindset

• Comfortable automating, deploying, and securing AWS-based systems

• Confident working in classified, mission-driven environments

• Detail-oriented, proactive, and collaborative

Additional Details

• Security Clearance Required: Yes

• Visa Sponsorship: Not available

• Travel: None

• Benefits: Full benefits package included

Senior DevOps Engineer – Azure, CI/CD & Infrastructure as Code | Vienna

Senior DevOps Engineer (f/m/d)

📍 Location: Vienna, Austria
🏢 Work Model: Hybrid – Minimum 3 days onsite, flexible home office options
💼 Employment Type: Full-Time
💰 Salary: From €60,000+ annually (depending on experience)
✈️ Travel: None expected
🎓 Education: Bachelor’s Degree in Computer Science, Software Engineering, or related field preferred

Role Overview

We are seeking a Senior DevOps Engineer (f/m/d) to design, implement, and maintain scalable infrastructure and automated deployment pipelines for modern healthcare technology platforms.

In this role, you will play a key part in improving the reliability, scalability, and security of the software delivery lifecycle, working closely with engineering teams to enable faster, safer releases through automation and DevOps best practices.

This is an opportunity to contribute to cutting-edge medical technology solutions while helping shape DevOps culture and engineering standards across the organization.

Key Responsibilities

CI/CD & Automation

• Design, build, and maintain scalable and secure CI/CD pipelines

• Implement automated build and deployment processes

• Support continuous integration and continuous delivery best practices

Cloud Infrastructure

• Develop and manage Infrastructure as Code (IaC) using tools such as:

• Terraform

• HashiCorp Packer

• Ansible

• Design and maintain secure Azure cloud environments

• Provision and manage cloud infrastructure resources

DevOps Enablement

• Collaborate with development teams to implement automated development workflows

• Coach teams on DevOps principles and best practices

• Mentor engineers on DevOps architecture and automation strategies

Security & Compliance

• Integrate security practices into the CI/CD pipeline including:

• Code signing

• Static code analysis

• Security testing

• Ensure build pipelines align with modern DevSecOps practices

Monitoring & Reliability

• Implement monitoring and observability tools

• Support system stability, performance, and incident response processes

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field

• Minimum 5+ years of experience in DevOps, cloud infrastructure, or software development

• Strong experience working with Azure cloud environments

• Hands-on experience with CI/CD platforms such as:

• GitHub / GitHub Actions

• Azure DevOps

• Jenkins or similar tools

• Experience working with DevOps automation tools including:

• Terraform

• Ansible

• HashiCorp Packer

• Experience with monitoring and automation tools such as:

• Snyk

• Sonar

• New Relic

• Strong communication skills and ability to work across engineering teams

• Fluent English

Nice to Have

• Experience with test automation tools (e.g., Ranorex, Playwright)

• Azure Cloud Administrator certification

• German language skills

• Experience with network administration and monitoring tools

Work Environment

• Modern office located in Vienna’s Millennium Tower

• Excellent public transport connectivity

• Flexible working hours

• Hybrid work model with home office flexibility

Benefits & Perks

• Flexible working arrangements

• Employee stock ownership program

• Social benefits and wellbeing initiatives

• Complimentary office amenities

• Childcare support options

• Collaborative engineering culture focused on innovation

Ideal Candidate

The ideal candidate is a hands-on DevOps engineer who:

• Has strong experience designing CI/CD pipelines and cloud infrastructure

• Understands DevOps culture and continuous improvement

• Can guide development teams toward automation and DevSecOps practices

• Is comfortable mentoring engineers and driving engineering standards

• Thrives in collaborative, cross-functional environments

ServiceNow Developer – ITSM / Platform Development | Abu Dhabi

Job Title: ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.

We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.

Role Summary

The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.

This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.

Key Responsibilities

• Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.

• Build workflows, business rules, client scripts, UI policies, forms, and catalog items.

• Support integrations using REST, SOAP, and MID Servers.

• Assist with CMDB configuration and data management where required.

• Participate in testing, defect resolution, and deployment activities.

• Support platform upgrades and ongoing enhancements.

• Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.

• Produce clear technical documentation and configuration notes.

Experience Required

• 2–5+ years of hands-on ServiceNow development experience.

• Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).

• Experience working within at least one core ServiceNow module (ITSM preferred).

• Exposure to integrations and basic CMDB concepts.

• Experience working in Agile or structured delivery environments.

Skills & Capabilities

• Strong problem-solving and troubleshooting skills.

• Good understanding of ServiceNow development best practices.

• Ability to work collaboratively within delivery teams.

• Structured and quality-focused mindset.

• Willingness to learn and progress toward senior or specialist roles.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD) (desirable)

• ITIL Foundation (advantageous)

Why Join Kaptius

• Competitive, tax-free compensation.

• Exposure to enterprise-scale ServiceNow programmes.

• Clear career progression to Senior Developer, Technical Lead, or Architect.

• Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.

Senior ServiceNow Discovery & CMDB Implementer – ITOM | Abu Dhabi

Job Title: Senior Discovery & CMDB Implementer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. As part of our UAE expansion, we are strengthening our ITOM and CMDB capability to support complex customer environments.

We are looking for a highly capable Senior Discovery & CMDB Implementer to lead the design, configuration, and optimisation of ServiceNow Discovery and CMDB solutions for large enterprise clients.

Role Summary

The Senior Discovery & CMDB Implementer will take ownership of ServiceNow Discovery, Service Mapping, and CMDB governance, ensuring accurate configuration data, strong data integrity, and alignment with CSDM best practice.

You will work closely with architects, ITOM consultants, infrastructure teams, and business stakeholders to design scalable CMDB models, improve data quality, and enable reliable impact analysis and operational visibility.

This is a hands-on, delivery-focused role suited to someone who combines strong technical capability with structured governance and stakeholder engagement.

Key Responsibilities

• Lead implementation and optimisation of ServiceNow Discovery and Service Mapping.

• Design and maintain a scalable, CSDM-aligned CMDB data model.

• Configure Discovery schedules, patterns, probes, sensors, and MID Servers.

• Ensure high CMDB data quality, including CI classification, relationships, and lifecycle integrity.

• Perform CMDB health assessments and implement remediation strategies.

• Integrate ServiceNow with monitoring, cloud, and infrastructure systems.

• Collaborate with infrastructure and operations teams to validate discovered data.

• Support ITOM capabilities including Event Management and Operational Intelligence.

• Provide technical documentation and knowledge transfer to internal teams.

• Contribute to governance forums and best-practice standards.

Experience Required

• Strong hands-on experience implementing ServiceNow Discovery and CMDB in enterprise environments.

• Proven experience working with CSDM frameworks and CI governance.

• Experience configuring MID Servers, sensors, patterns, and integrations.

• Exposure to hybrid and multi-cloud environments (Azure, AWS, on-prem).

• Experience working in consulting or partner-led delivery environments.

• Ability to lead workshops and engage technical stakeholders confidently.

Skills & Capabilities

• Deep understanding of CMDB architecture, relationships, and reconciliation logic (IRE).

• Strong technical troubleshooting and performance optimisation skills.

• Solid understanding of integration technologies (REST, web services).

• Strong analytical mindset with a focus on data quality and governance.

• Clear communication skills, able to explain technical concepts to non-technical audiences.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – Discovery / ITOM

• ITIL certification (advantageous)

Why Join Kaptius

• Work on complex, high-value enterprise programmes in Abu Dhabi.

• Join a growing ServiceNow practice in the Middle East.

• Competitive, tax-free compensation.

• Opportunity to grow into ITOM Architect or Platform Architect roles.

Senior ServiceNow Developer – Enterprise Platform Engineering | Abu Dhabi

Job Title: Senior ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering complex digital transformation programmes across the Middle East. As we expand our UAE practice, we are strengthening our engineering capability to support enterprise-scale ServiceNow implementations.

We are looking for an experienced Senior ServiceNow Developer who combines strong technical expertise with delivery leadership and the ability to build scalable, high-quality platform solutions.

Role Summary

The Senior ServiceNow Developer will design, configure, and develop solutions across the ServiceNow platform, ensuring implementations are secure, scalable, and aligned to best practice.

You will work closely with architects, business analysts, and client stakeholders to translate functional requirements into robust technical solutions. This role also provides technical guidance to junior developers and supports code quality and governance across projects.

This is a hands-on role suited to someone comfortable working across multiple modules and complex enterprise integrations.

Key Responsibilities

• Design and develop solutions across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HRSD, and custom applications.

• Configure workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.

• Develop and maintain custom scoped applications and reusable components.

• Build and support integrations using REST, SOAP, and MID Server architecture.

• Participate in code reviews, design reviews, and technical governance forums.

• Collaborate with architects and BAs to validate solution feasibility and scalability.

• Troubleshoot complex platform issues and optimise performance.

• Support upgrades, patching, and platform enhancements.

• Mentor junior developers and contribute to knowledge sharing within the team.

Experience Required

• Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

• Proven experience delivering across multiple ServiceNow modules.

• Strong scripting experience (JavaScript, Glide APIs, Flow Designer).

• Experience with integrations and external system connectivity.

• Exposure to ITOM, CMDB, or ITAM implementations is highly desirable.

• Experience working in Agile delivery environments.

Skills & Capabilities

• Deep understanding of ServiceNow configuration and development best practices.

• Ability to design scalable, supportable technical solutions.

• Strong troubleshooting and analytical skills.

• Good communication skills and ability to work directly with stakeholders.

• Structured, quality-focused approach to development.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Relevant CIS certifications (ITSM, ITOM, ITAM, etc.)

• ITIL certification (advantageous)

Why Join Kaptius

• Work on complex, enterprise-scale ServiceNow programmes in Abu Dhabi.

• Competitive, tax-free compensation.

• Clear progression into Technical Lead or Architect roles.

• Join a growing, high-performing ServiceNow practice in the Middle East.

DevOps / AWS / Python Engineer – Top Secret Clearance (Onsite, U.S.) - 4 Locations

DevOps / AWS / Python Engineer (Mid–Senior) – Top Secret Clearance Required

📍 Locations (Onsite):

• Gaithersburg, MD

• St. Louis, MO

• Alexandria, VA

• Chantilly, VA

🏢 Work Model: 100% Onsite
💼 Employment Type: Full-Time
💰 Salary Range: $100,000 – $180,000
🔐 Clearance: Active Top Secret (SCI required post-hire; CI Poly willingness)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available

About the Role

This is a hands-on DevOps / Cloud Engineering role supporting the development, deployment, automation, and sustainment of mission-critical systems in a highly secure environment. You’ll work closely with development teams to modernize workflows, automate manual processes, and operate scalable AWS-based solutions using DevSecOps best practices.

This role is ideal for engineers with strong Python + AWS + GitLab CI/CD experience who enjoy operating at the intersection of infrastructure, automation, and secure software delivery.

Key Responsibilities

• Automate manual operational and deployment processes

• Develop Windows automation using Python and/or PowerShell

• Support deployment of microservices via DevSecOps pipelines in Windows & Linux environments

• Develop, update, and maintain GitLab CI/CD pipelines

• Configure, troubleshoot, and deploy Docker containers

• Review source code in Git and produce supporting engineering documentation

• Support developer deployments and testing activities

• Provide technical guidance across microservices and platform capabilities

• Create and maintain DevOps documentation

• Perform security remediation based on vulnerability scan results

Required Qualifications

• Active Top Secret Security Clearance with ability to obtain SCI post-hire

• CompTIA Security+ CE (or equivalent DoD 8570 IAT Level II certification)

• U.S. Citizenship required

• Bachelor’s degree with 4+ years of relevant experience
  (or Master’s degree with 2+ years)

• 2–3 years of experience with Kubernetes (OpenShift or EKS preferred)

• 2–3 years of experience with Docker containers

• Strong scripting skills in Python and/or PowerShell

• Experience administering both Windows and Linux systems

• Experience with AWS services (CloudFormation, S3, ECS, Lambda, API Gateway, autoscaling)

• Experience with GitLab CI/CD, including scripting and troubleshooting

• Understanding of DevSecOps methodologies and workflows

• Familiarity with CI/CD pipeline development and sustainment

• Experience supporting development testing in cloud environments

• Strong communication, organization, and collaboration skills

Preferred / Nice-to-Have Skills

• AWS certifications (DevOps Engineer, Solutions Architect, etc.)

• Linux certifications

• Experience with AWS Lambda, ECS, and serverless architectures

• Experience with ArcGIS or geospatial technologies

• Familiarity with collaboration tools (Jira, Confluence, RocketChat)

Key Focus Areas for Screening

When evaluating candidates, the strongest profiles will demonstrate:

• Python scripting experience (ideally with AWS automation using Boto3)

• Hands-on experience with GitLab CI/CD and best practices

• Solid working knowledge of AWS services and architectures

Ideal Candidate

• Security+ certified and clearance-ready

• Strong DevOps engineer with a cloud-first mindset

• Comfortable automating, deploying, and securing AWS-based systems

• Confident working in classified, mission-driven environments

• Detail-oriented, proactive, and collaborative

Additional Details

• Security Clearance Required: Yes

• Visa Sponsorship: Not available

• Travel: None

• Benefits: Full benefits package included

HPC Platform Engineer | $71/hr Contract | Azure & Linux Expert | Collegeville, PA

HPC Platform Engineer

📍 Location: Collegeville, PA (Onsite)
📅 Contract Length: 6 Months
💵 Pay Rate: $71 per hour
💼 Employment Type: Contract | Mid-Senior Level
🛂 Visa Sponsorship: Not available
🚚 Relocation Assistance: Not available
👤 Openings: 1

About the Role

This is a 6-month contract opportunity for an experienced HPC Platform Engineer with strong expertise in Azure fundamentals, Linux administration, and high-performance computing (HPC) platforms. You’ll be working in a fast-paced environment, supporting critical HPC infrastructure, administering tools like Posit Workbench, and ensuring high availability and performance across systems.

If you thrive in solving complex technical challenges and enjoy collaborating with cross-functional teams, this role offers an exciting chance to make a significant impact.

Key Responsibilities

• Provide technical expertise in HPC platform architecture, design, and support.

• Administer and manage Posit Workbench, Connect, and Package Manager.

• Oversee and maintain Linux infrastructure within the HPC ecosystem.

• Manage and configure Slurm workload manager and Kubernetes clusters.

• Collaborate with developers, system administrators, and stakeholders to optimize platform performance.

• Troubleshoot and resolve complex technical issues related to HPC environments.

• Ensure robust system monitoring, automation, and best practices are followed for operational efficiency.

Must-Have Skills

• HPC Platform expertise

• Azure Fundamentals

• Posit Workbench, Connect & Package Manager Administration

• Linux Administration

• Slurm workload manager

• Kubernetes

Good-to-Have Skills

• Experience in the Life Sciences domain

• Broader Azure Infrastructure knowledge

• Python scripting skills

Additional Requirements

• Strong problem-solving skills, with the ability to analyze and resolve complex issues.

• Excellent communication skills to collaborate with technical and non-technical stakeholders.

• Awareness of Posit Workbench Enterprise tool applications.

Ideal Candidate Profile

• 7+ years of relevant IT and HPC experience.

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Proven ability to operate in high-demand environments with cross-functional collaboration.

Key Skills

HPC Platform | Microsoft Azure | Azure Fundamentals | Linux | Slurm | Kubernetes | Posit Workbench | Connect | Package Manager | Python (Preferred) | Life Sciences Domain Knowledge (Preferred)