Job Title: ServiceNow Developer
Location: Abu Dhabi (Onsite)
Employment Type: Permanent
About Kaptius
Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.
We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.
Role Summary
The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.
This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.
Key Responsibilities
Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.
Build workflows, business rules, client scripts, UI policies, forms, and catalog items.
Support integrations using REST, SOAP, and MID Servers.
Assist with CMDB configuration and data management where required.
Participate in testing, defect resolution, and deployment activities.
Support platform upgrades and ongoing enhancements.
Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.
Produce clear technical documentation and configuration notes.
Experience Required
2–5+ years of hands-on ServiceNow development experience.
Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).
Experience working within at least one core ServiceNow module (ITSM preferred).
Exposure to integrations and basic CMDB concepts.
Experience working in Agile or structured delivery environments.
Skills & Capabilities
Strong problem-solving and troubleshooting skills.
Good understanding of ServiceNow development best practices.
Ability to work collaboratively within delivery teams.
Structured and quality-focused mindset.
Willingness to learn and progress toward senior or specialist roles.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD) (desirable)
ITIL Foundation (advantageous)
Why Join Kaptius
Competitive, tax-free compensation.
Exposure to enterprise-scale ServiceNow programmes.
Clear career progression to Senior Developer, Technical Lead, or Architect.
Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.