Client Scripts

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ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

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ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

  • Act as technical owner for ServiceNow engagements

  • Lead and mentor a team of developers

  • Assign development tasks and provide architectural guidance

  • Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

  • Lead requirements discovery sessions with stakeholders

  • Design and implement complex ServiceNow solutions

  • Architect workflows, case management, and automation across:

    • CSM

    • Financial Services Operations (FSO)

  • Translate business requirements into scalable technical designs

  • Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

  • Build and customize:

    • Complex workflows and workflow activities

    • Business Rules, Client Scripts, UI Policies, UI Actions

    • Script Includes, ACLs, Service Portal components

  • Integrate third-party systems using:

    • REST

    • SOAP

    • Scripted APIs

    • Flow Designer / Integration Hub

  • Manage deployments via Update Sets

  • Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

  • Monitor ServiceNow health, usage, and compliance

  • Lead production support and issue resolution

  • Coordinate production and sub-production releases

  • Support regression testing and upgrade remediation

  • Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

  • Participate in blueprinting workshops

  • Assist in project estimation

  • Lead knowledge transfer sessions

  • Contribute to Center of Excellence (COE) standards

  • Support continuous improvement of development best practices

  • Lead internal training workshops

Required Qualifications

  • 10–15+ years of overall IT experience

  • Strong experience in ServiceNow Development

  • Extensive experience in:

    • Customer Service Management (CSM)

    • Financial Services Operations (FSO)

  • Proven experience leading client-facing technical projects

  • Strong hands-on scripting experience (JavaScript within ServiceNow)

  • Experience deploying code across lower and production environments

  • Experience with integrations and API development

  • Excellent communication and stakeholder engagement skills

Certifications (Required)

  • ServiceNow Certified System Administrator (CSA)

  • At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

  • Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

  • Case management implementations supporting:

    • Dispute Management

    • Fraud Claims Processing

    • Client Onboarding

    • Loan Operations

    • Card Operations

    • Treasury Operations

  • Greenfield implementation of a ServiceNow module

  • Experience coordinating platform upgrades and cloning

  • Strong understanding of ServiceNow best practices

Ideal Candidate Profile

  • Architect-level thinker with hands-on capability

  • Strong leadership presence in client-facing environments

  • Experience operating in financial services or commercial banking

  • Structured, detail-oriented, and delivery-focused

  • Comfortable leading distributed teams in agile environments

  • Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

  1. Total years of ServiceNow development experience

  2. Total years of CSM experience

  3. Total years of FSO experience

  4. Total years operating in an Architect capacity

Compensation & Benefits

  • 💰 Base Salary: $150,000 – $170,000

  • Bonus eligible

  • Full benefits package

  • Remote flexibility

  • Long-term career growth within enterprise-scale transformation programs

 

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ServiceNow Developer – ITSM / Platform Development | Abu Dhabi

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Job Title: ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.

We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.

Role Summary

The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.

This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.

Key Responsibilities

  • Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.

  • Build workflows, business rules, client scripts, UI policies, forms, and catalog items.

  • Support integrations using REST, SOAP, and MID Servers.

  • Assist with CMDB configuration and data management where required.

  • Participate in testing, defect resolution, and deployment activities.

  • Support platform upgrades and ongoing enhancements.

  • Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.

  • Produce clear technical documentation and configuration notes.

Experience Required

  • 2–5+ years of hands-on ServiceNow development experience.

  • Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).

  • Experience working within at least one core ServiceNow module (ITSM preferred).

  • Exposure to integrations and basic CMDB concepts.

  • Experience working in Agile or structured delivery environments.

Skills & Capabilities

  • Strong problem-solving and troubleshooting skills.

  • Good understanding of ServiceNow development best practices.

  • Ability to work collaboratively within delivery teams.

  • Structured and quality-focused mindset.

  • Willingness to learn and progress toward senior or specialist roles.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD) (desirable)

  • ITIL Foundation (advantageous)

Why Join Kaptius

  • Competitive, tax-free compensation.

  • Exposure to enterprise-scale ServiceNow programmes.

  • Clear career progression to Senior Developer, Technical Lead, or Architect.

  • Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.

 

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Senior ServiceNow Developer – Enterprise Platform Engineering | Abu Dhabi

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Job Title: Senior ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering complex digital transformation programmes across the Middle East. As we expand our UAE practice, we are strengthening our engineering capability to support enterprise-scale ServiceNow implementations.

We are looking for an experienced Senior ServiceNow Developer who combines strong technical expertise with delivery leadership and the ability to build scalable, high-quality platform solutions.

Role Summary

The Senior ServiceNow Developer will design, configure, and develop solutions across the ServiceNow platform, ensuring implementations are secure, scalable, and aligned to best practice.

You will work closely with architects, business analysts, and client stakeholders to translate functional requirements into robust technical solutions. This role also provides technical guidance to junior developers and supports code quality and governance across projects.

This is a hands-on role suited to someone comfortable working across multiple modules and complex enterprise integrations.

Key Responsibilities

  • Design and develop solutions across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HRSD, and custom applications.

  • Configure workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.

  • Develop and maintain custom scoped applications and reusable components.

  • Build and support integrations using REST, SOAP, and MID Server architecture.

  • Participate in code reviews, design reviews, and technical governance forums.

  • Collaborate with architects and BAs to validate solution feasibility and scalability.

  • Troubleshoot complex platform issues and optimise performance.

  • Support upgrades, patching, and platform enhancements.

  • Mentor junior developers and contribute to knowledge sharing within the team.

Experience Required

  • Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

  • Proven experience delivering across multiple ServiceNow modules.

  • Strong scripting experience (JavaScript, Glide APIs, Flow Designer).

  • Experience with integrations and external system connectivity.

  • Exposure to ITOM, CMDB, or ITAM implementations is highly desirable.

  • Experience working in Agile delivery environments.

Skills & Capabilities

  • Deep understanding of ServiceNow configuration and development best practices.

  • Ability to design scalable, supportable technical solutions.

  • Strong troubleshooting and analytical skills.

  • Good communication skills and ability to work directly with stakeholders.

  • Structured, quality-focused approach to development.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Relevant CIS certifications (ITSM, ITOM, ITAM, etc.)

  • ITIL certification (advantageous)

Why Join Kaptius

  • Work on complex, enterprise-scale ServiceNow programmes in Abu Dhabi.

  • Competitive, tax-free compensation.

  • Clear progression into Technical Lead or Architect roles.

  • Join a growing, high-performing ServiceNow practice in the Middle East.

 

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