SOAP API

ServiceNow Developer – ITAM / ITOM / CMDB (HAM & SAM)

ServiceNow Developers
Open to Multiple Locations: UK Remote, India (Hyderabad Preferably), UAE (Abu Dhabi Preferably)
Contract or Permanent

Role Summary

We are seeking a highly capable ServiceNow Developer to support a large‑scale enterprise IT Asset Management (ITAM) programme for a strategic client operating complex, high‑value infrastructure environments.

The role will focus on delivering and extending a ServiceNow‑based ITAM solution, initially centred on large‑scale GPU, data centre and cloud infrastructure, with expansion to the wider IT estate. You will work as part of a structured delivery team alongside architects, data specialists and integration engineers, contributing hands‑on configuration, development and integration across the ServiceNow platform.

This is a delivery‑focused role suited to an experienced ServiceNow professional with strong ITAM, CMDB, ITOM and integration expertise.

Key Responsibilities

  • Configure and develop ServiceNow ITAM solutions aligned to a defined asset lifecycle (planning through disposal)

  • Implement and extend Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Enterprise)

  • Design and configure CMDB classes, attributes, relationships and reconciliation logic

  • Develop and optimise asset lifecycle workflows using Flow Designer and Business Rules

  • Support large‑scale automated discovery using MID Servers and ServiceNow Discovery

  • Build and maintain integrations with:

    • Procurement systems (e.g. Coupa)

    • ERP / finance systems (SAP / Dynamics)

    • Cloud platforms and security tools

  • Implement data imports, transforms and reconciliation rules for legacy data migration

  • Develop custom scripts and platform logic using JavaScript and ServiceNow APIs

  • Configure dashboards, reports and KPIs supporting IT, Finance and Governance stakeholders

  • Support testing, UAT, go‑live and hypercare phases

  • Produce technical documentation and support knowledge transfer to client teams

  • Collaborate with architects and stakeholders to ensure solutions align with ServiceNow best practices


Required Technical Skills

  • Strong hands‑on development experience on the ServiceNow platform

  • Proven experience with:

    • Hardware Asset Management (HAM / HAM Pro)

    • Software Asset Management (SAM Enterprise)

    • CMDB and CSDM concepts

  • Solid understanding of ITOM Discovery and Service Mapping

  • Strong scripting skills:

    • JavaScript

    • Business Rules

    • Script Includes

    • Client Scripts

    • UI Policies / UI Actions

  • Integration experience using:

    • REST and SOAP APIs

    • IntegrationHub / Workflow Data Fabric

    • MID Servers

  • Experience with:

    • Import Sets and Transform Maps

    • Identification & Reconciliation Engine (IRE)

  • Reporting using Platform Analytics / Performance Analytics

  • Understanding of ITIL‑aligned processes and enterprise service management

Desired Experience

  • Typically 5–10+ years overall IT experience, with strong ServiceNow specialisation

  • Demonstrated delivery experience in:

    • Enterprise or regulated environments

    • Large‑scale infrastructure estates (data centre, cloud, GPU / compute environments)

  • Experience working on greenfield or major transformation programmes

  • Comfortable operating in Agile or structured delivery frameworks

  • Experience mentoring junior developers or contributing to design reviews (desirable)

Soft Skills & Ways Of Working

  • Strong analytical and problem‑solving skills

  • Clear communicator, able to work with technical and non‑technical stakeholders

  • Comfortable working in multi‑vendor delivery environments

  • Detail‑oriented with a strong documentation discipline

  • Proactive, delivery‑focused and able to work independently as well as part of a team

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist (CIS) – one or more of:

    • ITSM

    • ITOM

    • HAM

    • SAM

  • ITIL v4 Foundation (desirable)


 

Project‑Specific Requirements


  • IT Asset Management (HAM / SAM)

  • CMDB and Discovery at scale

  • ITOM integration and data quality

  • Procurement, finance and security integrations

  • Data migration and legacy tool consolidation

  • Asset lifecycle automation and governance reporting



Security / Compliance Context


  • Experience working in regulated or security‑sensitive environments

  • Understanding of role‑based access control and audit readiness

  • Familiarity with ISO / compliance‑driven delivery is advantageous

 

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ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

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Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical owner for ServiceNow implementations

  • Lead architecture, design, and delivery of FSO-based solutions

  • Translate business requirements into scalable technical solutions

  • Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

  • Lead end-to-end implementation and customization of ServiceNow solutions

  • Develop and configure:

    • Business Rules

    • Script Includes

    • UI Actions, UI Policies, Client Scripts

  • Build integrations using:

    • REST/SOAP APIs

  • Work across ServiceNow modules including:

    • FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

  • Design and implement solutions aligned with financial services data models

  • Deliver capabilities across:

    • Dispute management

    • Customer lifecycle management

    • Payments, cards, and loan operations

    • Treasury and claims processing

  • Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

  • Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

  • Collaborate with:

    • Enterprise architecture teams

    • Business stakeholders

    • Development teams

  • Lead requirements gathering and solution workshops

Integration & Platform Management

  • Design and manage integrations with external systems

  • Ensure platform performance, scalability, and compliance

  • Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

  • Contribute to IRM (Integrated Risk Management) architecture and implementation

  • Support:

    • Risk and compliance modules

    • Vendor risk management

  • Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

  • 10+ years of experience in ServiceNow development and architecture

  • Strong hands-on experience with:

    • ServiceNow FSO (Financial Services Operations)

    • Customer Service Management (CSM)

  • Proven experience leading enterprise ServiceNow implementations

  • Expertise in:

    • JavaScript, HTML, CSS, XML

    • ServiceNow APIs and scripting

  • Strong understanding of:

    • CSDM, CMDB, and data models

    • ITIL and service management frameworks

Certifications (Required / Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

  • IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

  • ServiceNow platform architecture and customization

  • REST/SOAP integrations

  • Agile/Scrum delivery methodologies

  • Scripting (JavaScript, AJAX, JSON, AngularJS)

  • Enterprise architecture and solution design

Key Competencies

  • Strong technical leadership and mentoring ability

  • Excellent client-facing and communication skills

  • Advanced analytical and problem-solving capability

  • Ability to manage multiple priorities in complex environments

  • Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

  • Have deep expertise in ServiceNow FSO implementations within financial services

  • Be a hands-on architect and technical leader

  • Have experience working on large-scale enterprise transformations

  • Be comfortable leading client-facing engagements

  • Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

  • Fully remote role

  • Opportunity to work on large-scale digital transformation initiatives

  • Exposure to AI-driven and enterprise platform solutions

 

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