ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical owner for ServiceNow implementations

• Lead architecture, design, and delivery of FSO-based solutions

• Translate business requirements into scalable technical solutions

• Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

• Lead end-to-end implementation and customization of ServiceNow solutions

• Develop and configure:

• Business Rules

• Script Includes

• UI Actions, UI Policies, Client Scripts

• Build integrations using:

• REST/SOAP APIs

• Work across ServiceNow modules including:

• FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

• Design and implement solutions aligned with financial services data models

• Deliver capabilities across:

• Dispute management

• Customer lifecycle management

• Payments, cards, and loan operations

• Treasury and claims processing

• Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

• Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

• Collaborate with:

• Enterprise architecture teams

• Business stakeholders

• Development teams

• Lead requirements gathering and solution workshops

Integration & Platform Management

• Design and manage integrations with external systems

• Ensure platform performance, scalability, and compliance

• Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

• Contribute to IRM (Integrated Risk Management) architecture and implementation

• Support:

• Risk and compliance modules

• Vendor risk management

• Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

• 10+ years of experience in ServiceNow development and architecture

• Strong hands-on experience with:

• ServiceNow FSO (Financial Services Operations)

• Customer Service Management (CSM)

• Proven experience leading enterprise ServiceNow implementations

• Expertise in:

• JavaScript, HTML, CSS, XML

• ServiceNow APIs and scripting

• Strong understanding of:

• CSDM, CMDB, and data models

• ITIL and service management frameworks

Certifications (Required / Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

• IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

• ServiceNow platform architecture and customization

• REST/SOAP integrations

• Agile/Scrum delivery methodologies

• Scripting (JavaScript, AJAX, JSON, AngularJS)

• Enterprise architecture and solution design

Key Competencies

• Strong technical leadership and mentoring ability

• Excellent client-facing and communication skills

• Advanced analytical and problem-solving capability

• Ability to manage multiple priorities in complex environments

• Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

• Have deep expertise in ServiceNow FSO implementations within financial services

• Be a hands-on architect and technical leader

• Have experience working on large-scale enterprise transformations

• Be comfortable leading client-facing engagements

• Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

• Fully remote role

• Opportunity to work on large-scale digital transformation initiatives

• Exposure to AI-driven and enterprise platform solutions

Information Security Analyst | Cybersecurity, Threat Intelligence & Incident Response | Madison, WI | $97K–$146K

Information Security Analyst

📍 Madison, Wisconsin (Hybrid – Flexible Work From Home Days)
📅 Full-time | Mid-Senior Level

💰 Salary: $97,000 – $146,000 per year
✨ Benefits: Full package (healthcare, retirement, PTO & more)

🚀 About the Role

We are seeking a skilled Information Security Analyst to strengthen our cybersecurity defenses and protect enterprise systems from evolving threats. In this hands-on, high-impact role, you’ll be at the forefront of detecting, analyzing, and responding to incidents—keeping critical data and infrastructure safe.

This position offers a unique opportunity to work across threat intelligence, incident response, and digital forensics, while collaborating with cross-functional teams to enhance the organization’s overall security posture.

🛡️ Key Responsibilities

• Monitor and analyze threat intelligence to assess risks and drive proactive defense strategies.

• Investigate escalated incidents (malware, phishing, unauthorized access) through the full response lifecycle.

• Conduct forensic investigations, advanced data collections, and eDiscovery requests.

• Support incident response tabletop exercises to identify gaps and enhance readiness.

• Review vulnerability scans and penetration test results, recommending improvements.

• Develop and maintain security policies, standards, and training to strengthen organizational awareness.

• Collaborate with IT, Legal, HR, and leadership teams on investigations and compliance.

🔧 Required Skills & Experience

• 5+ years of information security experience (audit, assessment, engineering, or architecture).

• Strong understanding of incident response, threat intelligence, and forensic analysis.

• Experience with tools such as Magnet Forensics Axiom Cyber, Splunk, Microsoft Defender, and MITRE ATT&CK.

• Ability to clearly communicate technical findings to both technical and non-technical audiences.

• Proven expertise in developing security policies, standards, and governance practices.

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

🎯 Preferred Qualifications

• Financial Services industry background.

• Law enforcement or forensics experience.

• Strong consulting, negotiation, and relationship management skills.

This role is ideal for a proactive cybersecurity professional who thrives on investigating threats, improving defenses, and collaborating to protect sensitive information.