ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical owner for ServiceNow implementations

• Lead architecture, design, and delivery of FSO-based solutions

• Translate business requirements into scalable technical solutions

• Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

• Lead end-to-end implementation and customization of ServiceNow solutions

• Develop and configure:

• Business Rules

• Script Includes

• UI Actions, UI Policies, Client Scripts

• Build integrations using:

• REST/SOAP APIs

• Work across ServiceNow modules including:

• FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

• Design and implement solutions aligned with financial services data models

• Deliver capabilities across:

• Dispute management

• Customer lifecycle management

• Payments, cards, and loan operations

• Treasury and claims processing

• Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

• Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

• Collaborate with:

• Enterprise architecture teams

• Business stakeholders

• Development teams

• Lead requirements gathering and solution workshops

Integration & Platform Management

• Design and manage integrations with external systems

• Ensure platform performance, scalability, and compliance

• Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

• Contribute to IRM (Integrated Risk Management) architecture and implementation

• Support:

• Risk and compliance modules

• Vendor risk management

• Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

• 10+ years of experience in ServiceNow development and architecture

• Strong hands-on experience with:

• ServiceNow FSO (Financial Services Operations)

• Customer Service Management (CSM)

• Proven experience leading enterprise ServiceNow implementations

• Expertise in:

• JavaScript, HTML, CSS, XML

• ServiceNow APIs and scripting

• Strong understanding of:

• CSDM, CMDB, and data models

• ITIL and service management frameworks

Certifications (Required / Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

• IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

• ServiceNow platform architecture and customization

• REST/SOAP integrations

• Agile/Scrum delivery methodologies

• Scripting (JavaScript, AJAX, JSON, AngularJS)

• Enterprise architecture and solution design

Key Competencies

• Strong technical leadership and mentoring ability

• Excellent client-facing and communication skills

• Advanced analytical and problem-solving capability

• Ability to manage multiple priorities in complex environments

• Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

• Have deep expertise in ServiceNow FSO implementations within financial services

• Be a hands-on architect and technical leader

• Have experience working on large-scale enterprise transformations

• Be comfortable leading client-facing engagements

• Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

• Fully remote role

• Opportunity to work on large-scale digital transformation initiatives

• Exposure to AI-driven and enterprise platform solutions

Solution Architect - Microsoft Dynamics 365 | Hybrid | Delft, Netherlands | €64K–€90K

Job Title: Solution Architect - Microsoft Dynamics 365

Location: Office in Delft, ZH, travel within Netherlands/Hybrid.
Experience Level: Senior
Experience Required: Relevant professional experience
Education Level: Bachelor's degree (HBO+) or higher
Industry: Technology & Digital Solutions
Compensation:

• Annual Salary: €64,061–€90,422

• Monthly Salary: €4,943–€6,977

• Inclusive Monthly Salary with Personal Budget: €5,676–€8,011
  Hours per Week: Minimum 40

Job Summary

As a Solution Architect at our client, you will be the subject-matter expert in Microsoft Dynamics 365 and related topics. Your role will involve translating client needs and business processes into digital solutions, focusing on design, security, and enterprise architecture. Collaborating with the Enterprise Architect, you will help maintain and innovate existing applications and platforms, ensuring continuous optimization with security as a central framework.

This role requires proactive engagement with stakeholders and the ability to develop and sustain solutions in a dynamic organizational environment.

Key Responsibilities

• Act as the subject-matter expert for Microsoft Dynamics 365 and related areas.

• Translate client requirements and processes into digital solutions, emphasizing design, security, and enterprise architecture.

• Contribute actively to the development and maintenance of existing applications and platforms.

• Collaborate with the Enterprise Architect to secure and implement architectural innovations.

• Maintain regular, proactive contact with stakeholders to refine and confirm solution directions.

• Continuously optimize platforms and applications, with security as a key consideration.

Ideal Candidate

• Sees the big picture in a transforming organization and acts accordingly.

• Excellent communication skills and an intuitive understanding of organizational dynamics.

• Experienced in both project-based and agile methodologies, taking responsibility for delivering solutions.

Required Qualifications

• Bachelor’s degree or higher (HBO+ or academic level).

• Proven track record in Dynamics 365 architecture.

• Knowledge of the Microsoft Azure domain.

• Familiarity with current security standards and ISO 27001 (preferred).

Challenges to Solve

• Translate customer requirements into effective digital solutions.

• Optimize platforms and applications.

• Secure and implement innovations within the existing architecture.

Compensation & Benefits

• Annual Salary: €64,061–€90,422.

• Monthly Salary: €4,943–€6,977.

• Personal Budget: 24% of salary for additional income or vacation days (€5,676–€8,011 inclusive).

• Vacation Days: 24.5 days annually.

• BYOD Reimbursement: €30/month.

• Supplementary Health Insurance Contribution: €30/month (with Zilveren Kruis).

• Pension Plan: ABP pension, with the company covering 70% of the premium.

• Additional Benefits:

• Company phone and laptop.

• Mileage reimbursement or free public transport subscription.

This role offers an excellent opportunity for a skilled architect to drive innovation, optimize solutions, and ensure robust, secure digital platforms for a leading organization.