ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical owner for ServiceNow implementations

• Lead architecture, design, and delivery of FSO-based solutions

• Translate business requirements into scalable technical solutions

• Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

• Lead end-to-end implementation and customization of ServiceNow solutions

• Develop and configure:

• Business Rules

• Script Includes

• UI Actions, UI Policies, Client Scripts

• Build integrations using:

• REST/SOAP APIs

• Work across ServiceNow modules including:

• FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

• Design and implement solutions aligned with financial services data models

• Deliver capabilities across:

• Dispute management

• Customer lifecycle management

• Payments, cards, and loan operations

• Treasury and claims processing

• Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

• Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

• Collaborate with:

• Enterprise architecture teams

• Business stakeholders

• Development teams

• Lead requirements gathering and solution workshops

Integration & Platform Management

• Design and manage integrations with external systems

• Ensure platform performance, scalability, and compliance

• Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

• Contribute to IRM (Integrated Risk Management) architecture and implementation

• Support:

• Risk and compliance modules

• Vendor risk management

• Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

• 10+ years of experience in ServiceNow development and architecture

• Strong hands-on experience with:

• ServiceNow FSO (Financial Services Operations)

• Customer Service Management (CSM)

• Proven experience leading enterprise ServiceNow implementations

• Expertise in:

• JavaScript, HTML, CSS, XML

• ServiceNow APIs and scripting

• Strong understanding of:

• CSDM, CMDB, and data models

• ITIL and service management frameworks

Certifications (Required / Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

• IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

• ServiceNow platform architecture and customization

• REST/SOAP integrations

• Agile/Scrum delivery methodologies

• Scripting (JavaScript, AJAX, JSON, AngularJS)

• Enterprise architecture and solution design

Key Competencies

• Strong technical leadership and mentoring ability

• Excellent client-facing and communication skills

• Advanced analytical and problem-solving capability

• Ability to manage multiple priorities in complex environments

• Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

• Have deep expertise in ServiceNow FSO implementations within financial services

• Be a hands-on architect and technical leader

• Have experience working on large-scale enterprise transformations

• Be comfortable leading client-facing engagements

• Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

• Fully remote role

• Opportunity to work on large-scale digital transformation initiatives

• Exposure to AI-driven and enterprise platform solutions

Senior Technical Lead, Corporate Technology Strategy, Data Modeler, EBM - McLean, VA – Hybrid Working (Tues, Weds, Thurs in office) - $183,000 - $275,000

Senior Technical Lead, Corporate Technology Strategy, Data Modeler, EBM

McLean, VA – Hybrid Working (Tues, Weds, Thurs in office)
$183,000 - $275,000

At our company, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. 

Position Overview:

The Senior Technical Lead, Corporate Technology Strategy (CTS), Data Modeler, Enterprise Business Model reports to the Vice President, Corporate Technology Strategist and is responsible for leading the data modeling efforts related to the Enterprise Business Model (EBM). This role collaborates with the CTS Data Architecture Leads, Enterprise Business Model Leads, and Business-aligned Technology Office (BTO) team members across the company's business to drive the creation of the Enterprise Business Model.

Our Impact:

Acts as subject matter expert for CTS Data Architecture team in the plan, design, and delivery of IT data solutions

Drive the standardization of technical documentation supporting the Enterprise Business Model including notation, templates, and design of data structures

Your Impact:

Create appropriate technical documentation as part of work assignments, such as program code, flowcharts, and technical requirements

Perform design implementation and support of Enterprise Data Management (EDM) and data structures within all layers of the Enterprise Data Warehouse (EDW) environment

Qualifications:

·         Bachelor’s degree in computer science, information technology or related field

·         10+ years’ experience in a logical/physical data modeling, data architecture, data analysis, and data management role

·         Experience with data modeling tools like ERwin, ER/Studio or PowerDesigners

·         Experience with different query languages such as PL/SQL, T-SQL, and ANSI SQL

·         Broad understanding of structured, semi-structured, and unstructured data and message formats (such as XML, JSON, etc.)

·         Experience with database technologies such as Oracle, DB2, Sybase, PostgreSQL, Snowflake, SQL Server, or MySQL

·         Knowledge of data warehousing and business intelligence concepts including data mesh, data fabric, data lake, data warehouse, and data marts

·         Keys to Success in this Role:

·         Excellent problem-solving skills and attention to detail

·         Effective communication and interpersonal skills

·         Ability to work independently and in a team environment

Today, our company makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Time-type: Full time

FLSA Status: Exempt

Our company offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site. 

This position has an annualized market-based salary range of $183,000 - $275,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

Workday Intergration Developer - USA, Milpitas CA Remote - $110,00 to $135,000

Workday Integration Developer

USA, Milpitas, CA Remote

$110,000 to $135,000

REQUIRED

• Strong experience in Workday’s Integrations – STUDIO, PECI, CC, DT, API, Calculated Fields..etc and Reports – ADVANCED, MATRIX, TREND. Etc

• Good knowledge of Workday Core HCM , Compensation & Security

• Functional exposure (e.g. solution consultant, business analyst) to designing end-to-end complex automations between multiple systems involving Workday

• Solid technical foundation (even with limited hands-on experience) in enterprise SaaS / PaaS integration, automation, and API management platforms such as Dell Boomi, Mulesoft, ServiceNow Integration Hub etc..

• Knowledge of SOAP, RESTful API’s and data structures (JSON), XML / XSLT

• Exposure with Cloud business applications either in functional areas like Workday, ServiceNow, SAP HANA, Microsoft Sharepoint etc

• Solid ITIL knowledge on service operations and service management. Experience with different project management approaches (e.g. waterfall, agile)

• Vendor / stakeholder Management

• Able to handle pressure in a fast-paced environment. Open-minded, creative and innovative.

Additional Responsibilities

• Be part of Workday Technical DevOps team, supporting Workday Integrations/Reports that is an integral part of Core HR / HCM, TRP, LRN, T&A, COMP and BEN modules.

• Virtual working in a global environment with culturally diverse teams and across many organizational boundaries (HR and IT)

• Ensuring integrity of the end-to-end Workday landscape, data flows and integrations with connected systems throughout the change and deployment lifecycle

• Driving value through automations: finding the opportunities by proactively working together with other internal IT or business stakeholders, creating solutions that add value, delivering and supporting them excellence

• Manage demand pipeline, requirement gathering and definition, and make portfolio decisions

• Manage both project delivery and operational support excellence (project delivery, support and changes to existing automations)

We are an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

The approximate annual base compensation range for this position is $100,000 to $1,35,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.