INFRASTRUCTURE & SUPPORT

Service Desk Analyst - 1st Line - £20,000 - £24,000 - London, Green Park - PERMANENT

Service Desk Analyst – 1st Line

 

Brief;

The IT team are responsible for the management and development of the information systems that support the activities of significant stakeholders and VIP Level people as well as everyday users internally.

 

IT Support is provided on all aspects of the IT system serving over 1700 users in multiple locations, with standalone and travelling IT equipment used for State Visits and Royal Tours. The team also provides support for the commercial activities of Royal Collection Trust which includes retail and ticketing systems.

 

The IT systems are based on a Microsoft Active Directory Domain currently running Windows 2012R2 Servers on a virtualised platform. The desktop clients run Windows 7 running MS Office 2010, along with bespoke and commercial-off-the-shelf (COTS) applications. Additionally, thin client access is provided using Citrix technology, and many users have secure laptops, mobile phones and Blackberry devices.

 

As part of IT, the Support Team is responsible for providing friendly and professional end-user technical support for all of the above services and activities, to all users, as well as assisting with application rollout as necessary.

 

Within the Support Team there are 8 System Support Officers who are responsible for providing exceptional customer IT support in an ITIL based support team.

 

About the role;

 

To provide client side and desktop support to all users of IT services, based on ITIL based support processes. To work as part of the IT team to deliver new projects and systems.

 

IT Support is provided Monday to Friday, 8:00am to 6:00pm at Buckingham Palace and 9:00am to 5:30pm at St James’ Palace. The post holder is required to work Monday to Friday and join the on-call rota to provide support on Saturdays and Sundays and during public holidays. On occasions, they will be required to be present for specific events which may occur during weekends and / or evenings.

 

Although the post is based predominantly in central London, IT Support is provided at all Royal Residences, as such a flexible attitude to work is required. The role will involve some lifting of equipment (for example laser printers and monitors).

 

 

Key Duties

·         Provide exceptional customer service by acting is the first point of contact for all users of the internal computer system

·         Resolve support call incidents by telephone (1st line) or visit (2nd line) to the highest possible quality

·         Undertake in-depth research to resolve incidents, and where necessary escalate to the Systems Support Supervisors, the IT Operations team or third parties (3rd line)

·         Administer file permissions, application permissions, user accounts, email accounts and associated permissions for new and existing users and leavers, ensuring all request are dealt with in a timely manner

·         Log and maintain a full and accurate record of support calls using call logging software as part of 1st, 2nd and 3rd line support duties

·         Undertake front line investigative work and collate sufficient information to diagnose faults

·         Promote good standards of IT practice throughout the user community, including user awareness regarding computer usage and security policies

·         Undertake roll-out and installation support duties which include:

 

o   installation and secure decommissioning of PCs, printers and other user hardware and software

o   assistance during office moves with desktop relocation

o   installation and upgrade of operating systems and applications

o   setup and rollout of Blackberry and other portable devices

o   setup of ticketing and retail systems to support the commercial activities of Royal Collection Trust

 

·         Record all hardware and software additions and changes accurately within CMDB

·         Clearly and accurately document new and update existing support processes and procedures

·         Install, update and maintain the security software and applications on stand alone and travelling PCs and laptops

·         Familiarisation of bespoke and standard software and provide ad-hoc desktop training and inductions as necessary in support of the IT Training team

·         Undertake business continuity planning and testing plans as required

·         Meet or exceed weekly KPI targets

·         Create, prepare and deploy images and applications using approved imaging software

·         Manage orders through their life cycle using the accounting system and submitting to line manager for approval

·         Any other ad hoc duties as may be reasonably required

 

Key Requirements:

 

Essential:

 

·         To possess excellent customer service and communication skills

·         To have the ability to relate to users at all levels of the organisation and remain calm under pressure as well as possess an ability to explain technical problems in an accessible way.

·         To have a good general knowledge and use of the Microsoft Office 2013 suite of applications (Word, Excel, PowerPoint, Outlook) and Microsoft Windows 7

·         To be methodical and accurate in your approach to problem solving

·         To have computer and printer hardware maintenance skills

·         To have experience of resolving PC and mobile phone technical problems, both software and hardware

·         To possess good, clear documentation and recording skills

·         To have basic knowledge of computer components, setting up a PC and computer terminology

·         To have the ability to log calls using a computerised system and to undertake desktop application support

·         To hold a full, clean UK driving licence

 

Desirable:

 

·         To hold a qualification in IT desktop technical support

·         Previous experience in an IT helpdesk or call centre environment

·         To have an understanding of ITIL

 

Systems Engineer, Windows Stack, Azure, VMware - BAU - London, Green Park - £50,000 - £55,000 - PERMANENT

Systems Engineers - BAU
Reports to: IT Operations Manaager
Location: London (Green Park)
£50,000 - £55,000 + Excellent Benefits Package

Overview:
The IT & Telecoms team support in excess of 1,000 computers and 2,000 users across 25 prestige sites, 7 days a week. The IT Operations team design, implement and manage all the IT services on the internal network. The network is used by significant stakeholders and VIP Level people as well as everyday users. In addition the IT Operations team design, implement and maintain a number of other networks including private networks.

 

About the role:

The Systems Engineer reports to the IT Operations Manager and is the most senior technical point of escalation responsible for supporting the enterprise server infrastructure and responding to/ resolving tickets.

The focus for the post holder is on troubleshooting technology problems related to Windows Servers, VMware, Exchange, Storage Area Networks, MDM and Remote Access Services. The post holder will work closely with the rest of the IT Operations team, and other IT staff, to ensure the highest degree of functionality and reliability to all enterprise servers.

The role demands continued development of the IT systems to provide all computer users with the necessary access, independent of location.

The job holder does not have any line management or budgetary responsibility. Working with the IT team, the post-holder will be expected to work with and supervise 3rd party contractors and suppliers and to liaise with other government departments in matters of security.

The standard working pattern is Monday to Friday. However, given the nature of the post and the necessity for out of hour's maintenance, the post holder will be expected to work evenings and weekends as required and take part in the weekend on call rota. The post holder may also receive and be prepared to respond whenever practical to calls at any time outside of the standard arrangements.

The position is primarily based at Green Park, London however the post holder is responsible for the IT infrastructure at all residences within the prestige locations and is expected to travel when required.

 

Key Duties:

 

The Systems Engineer will:

§  Continually evaluate, review and advise on current technologies in all areas of IT and infrastructure

§  Contribute towards the design and implementation of the IT strategy, and help maintain the security controls as set out by the strategy and the Information Assurance Working Group (IAWG)

§  Achieve and exceed the IT Operations KPI's by monitoring and maintaining current IT systems and networks; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and determining system improvements

§  Create, document, review and improve Standard Operating Procedures (SOPs) for all aspects of IT Operations and IT Security and Controls, ensuring compliance with Data Protection and Information Security Policies and the relevant regulatory requirements

§  Respond to incidents and alerts, ensuring BAU continues without interruption and impact to service.

§  Participate in the planning of projects and service transitions of new systems.

§  Provide new and updated documentation and knowledge articles to maintain knowledge sharing and training for less experienced members of the team.

1

IT Systems Security

§  Provide technical advice on IT security issues for consideration by the IAWG

§  Maintain a current knowledge of, identify and protect against all forms of IT security threat

§  Keep all systems security patched and updated on a regular basis

§  Carry out remediation work from IT Health Checks

 


2

Service Delivery / BAU

§  Ensure all IT systems are reliable and up-to-date

§  Produce Service Improvement Plans

3

IT Business Continuity

§  Ensure all new systems are implemented in accordance with the IT Business Continuity plan.

§  Participate in test exercises of the IT Business Continuity plan

4

Server and Data Centre Management

§  Manage Storage Area Network, replication technologies and backup

§  Manage core applications including internet, email, remote access and storage

§  Monitor data centre environmental systems such as air conditioning, fire suppression and UPS systems

§  Responsible for all endpoint patch managemen

5

Mobile Working

§  Maintain MDM Servers for mobile access to E-mail and the Internet

§  Manage and maintain secure remote working solution for VIP and Executive Stakeholders.

§  Maintain security and reliability of the Remote Access Service

 

Key Requirements:

·         Educated to degree level with substantial experience in IT Infrastructure Support or IT Service Support.

 

·         Specialist experience in one or more of the following technologies:

 

o   Service management (e.g. service management tools, incident, problem and change management).

o   End user computing (e.g. Windows 10, Office 2016, Bitlocker, Skype for Business, SCCM/Altiris)

o   Infrastructure (e.g. Windsor server 2008-2016, Active directory AD/DNS/DHCP, Microsoft exchange 2007-O365, VMWare, Backup and Recovery, SAN Management, Email Security, Web Filtering, Systems Monitoring, SQL Server, Mobile device management).

 

·         Holding certification in Microsoft MCSA or MCITP, Citrix CCA-V, Cisco CCNA, PRINCE2 Practitioner or ITIL v3 Foundation would be a definite advantage.

·         Experience of security standards, best practices and principles.

§  Excellent troubleshooting skills, with the ability to rapidly resolve system failures and maintain an operational infrastructure through planned maintenance work.

·         Excellent communication skills and the ability to work collaboratively to build effective working relationships with a variety of internal and external stakeholders.

  • Possess good judgement and decision making capability with the ability to remain level-headed under pressure.

·         Excellent organisational and time management skills, initiative and the ability to manage multiple priorities and deliver results.

·         Takes a rigorous approach to standards of internal customer service and continuous improvement.

·         Proactive in maintaining up-to-date industry knowledge

 

Systems Engineer, Windows Stack, Azure, VMware - Projects - London, Green Park - £50,000 - £55,000 - PERMANENT

Systems Engineers - Projects
Reports to: IT Operations Manaager
Location: London (Green Park)
£50,000 - £55,000 + Excellent Benefits Package

Overview:
The IT & Telecoms team support in excess of 1,000 computers and 2,000 users across 25 prestige sites, 7 days a week. The IT Operations team design, implement and manage all the IT services on the internal network. The network is used by significant stakeholders and VIP Level people as well as everyday users. In addition the IT Operations team design, implement and maintain a number of other networks including private networks.

 

About the role:

The Systems Engineer reports to the IT Operations Manager and is the most senior technical point of escalation responsible for supporting the enterprise server infrastructure and responding to/ resolving tickets.

The focus for the post holder is on troubleshooting technology problems related to Windows Servers, VMware, Exchange, Storage Area Networks, MDM and Remote Access Services. The post holder will work closely with the rest of the IT Operations team, and other IT staff, to ensure the highest degree of functionality and reliability to all enterprise servers.

The role demands continued development of the IT systems to provide all computer users with the necessary access, independent of location.

The job holder does not have any line management or budgetary responsibility. Working with the IT team, the post-holder will be expected to work with and supervise 3rd party contractors and suppliers and to liaise with other government departments in matters of security.

The standard working pattern is Monday to Friday. However, given the nature of the post and the necessity for out of hour's maintenance, the post holder will be expected to work evenings and weekends as required and take part in the weekend on call rota. The post holder may also receive and be prepared to respond whenever practical to calls at any time outside of the standard arrangements.

The position is primarily based at Green Park, London however the post holder is responsible for the IT infrastructure at all residences within the prestige locations and is expected to travel when required.

 

Key Duties:

 

The Systems Engineer will:

§  Continually evaluate, review and advise on current technologies in all areas of IT and infrastructure

§  Contribute towards the design and implementation of the IT strategy, and help maintain the security controls as set out by the strategy and the Information Assurance Working Group (IAWG)

§  Achieve and exceed the IT Operations KPI's by monitoring and maintaining current IT systems and networks; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and determining system improvements

§  Create, document, review and improve Standard Operating Procedures (SOPs) for all aspects of IT Operations and IT Security and Controls, ensuring compliance with Data Protection and Information Security Policies and the relevant regulatory requirements

§  Respond to incidents and alerts, ensuring BAU continues without interruption and impact to service.

§  Participate in the planning of projects and service transitions of new systems.

§  Provide new and updated documentation and knowledge articles to maintain knowledge sharing and training for less experienced members of the team.

1

IT Systems Security

§  Provide technical advice on IT security issues for consideration by the IAWG

§  Maintain a current knowledge of, identify and protect against all forms of IT security threat

§  Keep all systems security patched and updated on a regular basis

§  Carry out remediation work from IT Health Checks

 


2

Service Delivery / BAU

§  Ensure all IT systems are reliable and up-to-date

§  Produce Service Improvement Plans

3

IT Business Continuity

§  Ensure all new systems are implemented in accordance with the IT Business Continuity plan.

§  Participate in test exercises of the IT Business Continuity plan

4

Server and Data Centre Management

§  Manage Storage Area Network, replication technologies and backup

§  Manage core applications including internet, email, remote access and storage

§  Monitor data centre environmental systems such as air conditioning, fire suppression and UPS systems

§  Responsible for all endpoint patch managemen

5

Mobile Working

§  Maintain MDM Servers for mobile access to E-mail and the Internet

§  Manage and maintain secure remote working solution for VIP and Executive Stakeholders.

§  Maintain security and reliability of the Remote Access Service

 

Key Requirements:

·         Educated to degree level with substantial experience in IT Infrastructure Support or IT Service Support.

 

·         Specialist experience in one or more of the following technologies:

 

o   Service management (e.g. service management tools, incident, problem and change management).

o   End user computing (e.g. Windows 10, Office 2016, Bitlocker, Skype for Business, SCCM/Altiris)

o   Infrastructure (e.g. Windsor server 2008-2016, Active directory AD/DNS/DHCP, Microsoft exchange 2007-O365, VMWare, Backup and Recovery, SAN Management, Email Security, Web Filtering, Systems Monitoring, SQL Server, Mobile device management).

 

·         Holding certification in Microsoft MCSA or MCITP, Citrix CCA-V, Cisco CCNA, PRINCE2 Practitioner or ITIL v3 Foundation would be a definite advantage.

·         Experience of security standards, best practices and principles.

§  Excellent troubleshooting skills, with the ability to rapidly resolve system failures and maintain an operational infrastructure through planned maintenance work.

·         Excellent communication skills and the ability to work collaboratively to build effective working relationships with a variety of internal and external stakeholders.

  • Possess good judgement and decision making capability with the ability to remain level-headed under pressure.

·         Excellent organisational and time management skills, initiative and the ability to manage multiple priorities and deliver results.

·         Takes a rigorous approach to standards of internal customer service and continuous improvement.

·         Proactive in maintaining up-to-date industry knowledge

 

Technical Support Engineer – Hyper Converged Infrastructure

Technical Support Engineer – Hyper Converged Infrastructure

Job Summary

We ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer intimacy. We are top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers’ champions.

As part of their growth, our client is seeking well-rounded, junior and senior, customer facing Technical Support Engineers. You will support our cloud solution in the field and provide an enriched and successful product experience. You will need to be the champion for our services, by providing an over the top support experience to our customers leveraging our private cloud solution.

Responsibilities:

·         Troubleshoot, debug, and diagnose customer issues encountered in the field.

·         Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.

·         Provide analysis of our existing customer base to avoid and minimize risks in the field.

·         Define and drive changes to our product with our development engineering team based on feedback from customers and field implementations.

·         Work with technology partners (ie.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.

·         Develop and contribute to internal and external knowledge bases.

·         Provide support on weekdays and also off hours on an as needed and scheduled rotational basis

·         Be a champion for our customers. Go above and beyond to support their business and use of the technology stack.

Requirements:

·         Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

·         The passion and ability to learn new things, while never being satisfied with the status quo.

·         Willingness to work in a fast growing company with huge potential.

Qualifications and Experience

·         Extensive knowledge of Linux Systems (Preferably CLI Administration)

·         Relevant work experience troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Storage Analysis

·         BS in Engineering or CS (or equivalent technical degree and 2+ years work experience).

 

Telecoms Engineer, London – £30,000 - £35,000

Telecoms Engineer, London – VOIP, Mitel etc..

£30,000 - £35,000

Our client, are a well-known prestige family within the UK. Working as part of their Internal Staff, you will be providing support across a number of locations across the UK.

Their IT and Telecommunications team provides vital technical support, maintaining and developing our IT and Telecoms systems for the benefit over 2000 users across all sites.

Acting as a central point of technical expertise, you’ll oversee the service, equipment and facilities for our VOIP system telephone network and exchange lines.

You’ll set up new users, install cabling and phones, and configure handsets, as well as maintaining our phonebook of 3,000 extensions.

This role is customer facing, your role will involve meeting and working with users from all areas of the organisation who have very diverse needs.

Handling all telecoms related queries, you’ll identify and trace faults within the infrastructure, liaise with suppliers and resolve varied service issues, all to guarantee a secure and reliable service.

With the recent introduction of a new VOIP network, you’ll also provide customer helpdesk support, promoting and educating our users on the variety of benefits of our new telecoms system.

We don’t stand still here. With input into the telecoms system design and strategy, you’ll identify how our service can be better utilised and improved.

The variety of requests will stretch you, and prioritising them to maintain exceptional level of customer service will be your biggest challenge.

But knowing you're continuously improving our communication systems whilst developing your own skills and expertise will drive you on.

About you  

·         You’ll be an experienced Telecoms Engineer, ITIL qualified (foundation level or above) and trained in Mitel 3300 platforms including MiVoice Business, VoiceMail and ideally Redbox Call Recording.

·         Along with knowledge of the telecoms market, and telecoms technologies, including analogue, mobiles, ISDN, IP switching and telecoms security, you’re the expert we need.

·         Experience working in a professional helpdesk environment would be helpful, but is not essential.

·         What’s more important is your focus on customer service, which will be evident in everything that you do, and make you a real asset to the team.

·         As an effective communicator and team player, you can quickly build positive relationships with colleagues and external contractors alike.

·         And your methodical approach and problem solving skills will be critical to your success, enabling you to resolve issues quickly and effectively.

·         You're flexible and accurate under pressure, able to constantly adapt to meet the needs of your customers.

·         With 2000 users based in a number of different locations, a Full UK driving licence will be required for this role.

·         Above all you’re committed to developing your expertise, and are keen to make the most of this exceptional opportunity.

 

Technical Support Engineer III – Multilingual Amsterdam, The Netherlands - Relocation Available

Technical Support Engineer III – Multilingual
Amsterdam, The Netherlands
Relocation Available

Our client are a leading technology vendor, with over 10,000 employee’s globally. Working from their European HQ, you would be part of a thriving multilingual team providing first class support to their business customers across onsite and cloud technologies. Their products are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

They’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business. With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management

.

By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. They can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud

 

Essential Functions

·         Respond to situations where product support has been unable to solve customer’s technical issues.

·         Provide a high level of proactive and reactive services by building relationships with the customer to best serve their needs.

·         Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.

·         Work with customer and other technical teams to define technical problems, determine solutions and assist customers in implementing the fix.

·         Provide technical feedback to engineering concerning product changes and enhancements; or design, reliability, maintenance problems, or bugs. Work with development engineering to enhance product features based on customer issues

·         May be called on-site to assist in complex technical solutions requiring changes to core functionality, and systems operation.

·         May be involved in customer installation and training.

·         Create tests, tools, and diagnostic procedures for use by product support personnel.

·         Represent the business in support meetings with the customers.

·         Create documentation and post-mortem analyses of escalations.

·         Share core knowledge with team members through trainings



Requirements

·         Demonstrated excellent written and verbal communication skills in English and one from French, German, Spanish, Italian or Hebrew is essential.

·         Demonstrated excellent customer service experience working with customers in high stress situations on complex problems.

·         NetApp E-Series hardware and software experience.

·         Creative approach to problem solving.

 

In-depth knowledge of

·         UNIX configuration, administration and technical support.

·         Linux container administration

·         E-Series hardware and firmware low-level troubleshooting.

·         Windows 2008/2012/2016 configuration, system administration and technical support.

·         Troubleshooting block storage access protocols (FC, SAS, iSCSI).

·         SAN storage and surrounding infrastructure (Brocade, cisco).

·         RAID and storage concepts

·         Network architectures including the roles of routers, and switches

·         Virtualization hypervisors troubleshooting (VMware, Hyper-V, Etc.)

 

Technical Support Engineer III – French Speaking - Amsterdam, The Netherlands

Technical Support Engineer III – French Speaking
Amsterdam, The Netherlands
Relocation Available

Our client is a leading technology vendor, with over 10,000 employee’s globally. Working from their European HQ, you would be part of a thriving multilingual team providing first class support to their business customers across onsite and cloud technologies. Their products are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

They’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business. With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management

.

By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. They can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud

 

Essential Functions

·         Respond to situations where product support has been unable to solve customer’s technical issues.

·         Provide a high level of proactive and reactive services by building relationships with the customer to best serve their needs.

·         Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.

·         Work with customer and other technical teams to define technical problems, determine solutions and assist customers in implementing the fix.

·         Provide technical feedback to engineering concerning product changes and enhancements; or design, reliability, maintenance problems, or bugs. Work with development engineering to enhance product features based on customer issues

·         May be called on-site to assist in complex technical solutions requiring changes to core functionality, and systems operation.

·         May be involved in customer installation and training.

·         Create tests, tools, and diagnostic procedures for use by product support personnel.

·         Represent the business in support meetings with the customers.

·         Create documentation and post-mortem analyses of escalations.

·         Share core knowledge with team members through trainings



Requirements

·         Demonstrated excellent written and verbal communication skills in French.

·         Demonstrated excellent customer service experience working with customers in high stress situations on complex problems.

·         NetApp E-Series hardware and software experience.

·         Creative approach to problem solving.

 

In-depth knowledge of

·         UNIX configuration, administration and technical support.

·         Linux container administration

·         E-Series hardware and firmware low-level troubleshooting.

·         Windows 2008/2012/2016 configuration, system administration and technical support.

·         Troubleshooting block storage access protocols (FC, SAS, iSCSI).

·         SAN storage and surrounding infrastructure (Brocade, cisco).

·         RAID and storage concepts

·         Network architectures including the roles of routers, and switches

·         Virtualization hypervisors troubleshooting (VMware, Hyper-V, Etc.)

Live Stream Content Specialist, Chiswick, West London, £27,000 - £28,000

Live Stream Content Specialist, Chiswick, West London
£27,000 - £28,000

 

Job Description:

We are currently hiring Content Handling Specialists for our client’s advanced content distribution platform. Their platform allows content to be activated across multiple OTT destinations in a scalable, customisable and extendable way. In 2016, we delivered 2.3 billion live video views, 34,000 live sports events and 7.6 billion minutes of live consumer playback.

 

The Role / Responsibilities:

• Monitoring of all video and data playout across platforms

• Working remotely with onsite production teams to ensure high quality of output

• Content management/Content scheduling

• Pre-live delivery testing

• Issue troubleshooting and tracking

• Knowledgebase creation/maintenance

 

You Bring Us:

• Fearlessness and pro-activeness. We deal with live video. Every minute counts. Make fast decisions and have them be right

• Video production/monitoring experience

• An understanding of sport content

• A restless mind. Anticipate and fix problems

• We’re a 24/7/365 operation, so weekends and overnights are required.

 

Personal Attributes:

• Details matter to you. A lot.

• A relentless approach to finding solutions

• You are passionate about online media

• You constantly raise the bar for yourself and the b-team

• You think fast and on your feet and can translate a concept to a sequence of actions very quickly and accurately

 

Required skills and experience:

• Basic knowledge of video production workflows

• Experience of monitoring/QA’ing video

• Basic knowledge of sporting content

• Strong IT Knowledge

 

Desired skills and Experience:

• Experience in an office environment

• Live event experience

• Tech savviness

2nd Line Technical Support Engineer - London, EC1V - £30,000 - £35,000

Position: 2nd Line Technical Support Engineer
Location: London, EC1V
Salary: £30,000 - £35,000
Type: Permanent

Details of the job;

Cloudwise are currently working with a fast growing Managed Services company based in the heart of London. We are seeking a 2nd Line IT Engineer to join an existing team of 6. You will be responsible for maintaining providing first class support to customers on Infrastructure & Desktop related issues, being an escalation point to the 1st line team, providing BAU based support and Triage for customer problems. You will be joining a team that will be expanding to 9 and reports directly in to the IT Support Manager.

Key Responsibilities include;

  • Provide Escalation support to 1st Line, resolving or escalating 2nd line support problems

  • Maintain communications with clients for any tickets that have been escalated to 3rd line

  • Create and update documentation

  • Engage with 3rd line engineers to support new rollouts.

Key Technical Skills:

  • Windows Server

  • Active Directory & Group Policy

  • VMWare ESXi 5.1 + or Veeam Backup Experience

  • Office 365

  • Mac OSX (Largely Windows based but with some Mac based users).

  • Enable or SolarWinds experience

Global Head of Corporate IT - London - £75,000 to £85,000 + Bonuses

Job Title:          Global Head of Corporate IT

Salary: £75,000-£85,000 +bonuses

Location: London

 

Overall Purpose:

 

 

This role is to lead the Global Corporate IT Team, which is responsible for all aspects of the IT infrastructure within Our Client Corporate Offices.  This includes Servers, Desktops / Laptops and corresponding end-user support, Email, Storage Arrays, Phone Systems, etc.

 

 

Main Accountabilities:

 

·         Manage Our client’s global Corporate IT team to ensure a quality IT infrastructure across all Our client office locations.

·         Act as a 24x7 escalation point for issues impacting Our client’s global IT infrastructure.

·         Identify and implement projects and processes to improve service delivery.

·         Manage global IT projects to ensure on time delivery of new technology solutions.

·         Provide oversight of regional technology projects.

·         Manage capacity planning for global corporate storage and compute requirements.

·         Manage the IT integration of new company acquisitions.

·         Manage relationships with consulting partners and hardware and software Vendors.

·         Act as a mentor to regional heads of Corporate IT and their staff.

·         Host monthly team meetings.

·         Ensure weekly one on one meetings are conducted with regional corporate IT heads and perform annual personal development reviews.

·         Manage the Corporate IT change control process and host weekly change control meetings.

·         Work collaboratively with other Technology Management teams, including Hosted Infrastructure, Networking, Web Applications and Security.

·         Work closely with the Technology Management financial controller to define and maintain the annual Capital and Operational Corporate IT budgets and ensure that financial targets are met.

·         Act as the senior IT liaison between Corporate IT and the global finance teams.

·         Due to the global nature of this position, travel to various local and global locations will be required from time to time.

 

Requirements:

 

This individual will have 10+ years providing IT services, preferably to financial institutions. A strong, broad technical background with 5+ years’ experience managing teams. Team building skills are essential along with experience delivering multiple mission-critical projects on time and on budget.

 

Due to the global nature of the job and the type of work undertaken by the Corporate IT team as well as unexpected outages, there will be times when long hours or out of hours work is required. Excellent written and verbal communications skills are a must for this role

Systems Reliability Engineer - Amsterdam - €40.000 to €75.000

Job Summary

We ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer intimacy. We are top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers’ champions.

As part of their growth, our client is seeking well-rounded, junior and senior, customer facing Technical Support Engineers. You will support our cloud solution in the field and provide an enriched and successful product experience. You will need to be the champion for our services, by providing an over the top support experience to our customers leveraging our private cloud solution.

Responsibilities:

·         Troubleshoot, debug, and diagnose customer issues encountered in the field.

·         Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.

·         Provide analysis of our existing customer base to avoid and minimize risks in the field.

·         Define and drive changes to our product with our development engineering team based on feedback from customers and field implementations.

·         Work with technology partners (ie.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.

·         Develop and contribute to internal and external knowledge bases.

·         Provide support on weekdays and also off hours on an as needed and scheduled rotational basis

·         Be a champion for our customers. Go above and beyond to support their business and use of the technology stack.

Requirements:

·         Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

·         The passion and ability to learn new things, while never being satisfied with the status quo.

·         Willingness to work in a fast growing company with huge potential.

Qualifications and Experience

·         Relevant work experience troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis

·         BS in Engineering or CS (or equivalent technical degree and 2+ years work experience).

 

Technology Manager, Corporate IT Northern Europe - London - £50.000 to £60.000

About Our Client

Our client believes finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership. We humanize technology. We are passionate experts who provide the investment management and credit communities with innovative, user-friendly products which help their businesses grow in over 50 countries.

We employ more than 1300 employees representing 40 nationalities spread throughout our offices in 14 countries. We believe in mobility, diversity & team work.

Our mission is to continue to find new ways to create and build flexible, mission critical software and services and to stay on the cutting edge of the financial software space.

JOIN THE MOVEMENT

We are transforming the financial services community which is in constant evolution. Like professional dancers we are experts in our field and are defining new pathways for financial services to serve the world. With our agility we make technology simple & accessible for our users. We all work together to achieve the best solutions for our clients.

Tell us what your ambitions are, we will choreograph your career and take it to the next level!

THE ROLE

The London IT team is looking to recruit a Manager, Corporate IT Northern Europe. The candidate will be an experienced, hands-on technical and team manager with experience of supporting technical infrastructure at an enterprise level whilst delivering effective and positive leadership to a small team. You will have a professional, “can-do” attitude whilst being willing to learn, adapt and contribute to a constantly changing environment to provide effective and timely, technical assistance to the internal user base.

You will have 5+ years, hands-on experience with enterprise level technologies along with 2+ years of leading small teams in a diverse and demanding technical environment. Experience of working with enterprise level software and hardware in a large, multi-site environment is a must.

 

RESPONSIBILITIES

This role includes the following responsibilities:

·         Be directly responsible for the successful delivery of IT for the Northern Europe region.

·         Be customer centric and passionate about providing the best possible service to internal users.

·         Be willing to adapt and learn new technologies to provide the most appropriate technical solutions to the internal users and business.

·         Be a leader with the ability to demonstrate a positive and supportive example to your team.

·         Work collaboratively with other regional managers, departments and teams to deliver technical solutions globally as well as regionally.

·         Be critical to the business, even if some tasks are trivial.

 

REQUIREMENTS

Application Knowledge:

·         Windows Server 2008 / 2008 R2 / 2012 / 2012 R2, 2016

·         Microsoft Exchange 2010/2016

·         Microsoft Lync 2013/Skype for Business 2015

·         Microsoft Office 2013/2016

·         Microsoft SQL Server

·         VMware Enterprise Edition

·         PowerShell

·         EMC/Pure SAN Infrastructure

·         HP Blade Compute Technology

·         HP Switching 1gb/10gb

·         Juniper Firewalls

Experience with Linux & EMC Networker, a plus. Knowledge of deploying Windows 7/8/10 workstations and software packages is essential as well as O/S and MS Office application support. A good understanding of Ethernet networking is required and the ability to troubleshoot complex network issues will be expected.

Academic Requirements

·         ITIL foundation required

·         Technical certificates are desirable.

 

Skype For Business Expert – Grapevine, Texas - $90,000 - $110,000

A global IT services company is looking for someone who possesses a broad skill range with expert level understanding of Microsoft Skype for Business & Unified Communications technologies. The candidate will be able to design unified communication and collaboration solutions that enable users to communicate effectively in conferencing and meeting scenarios. Candidate should also be able to provide positive customer service functions and operate in a service-oriented environment.

Required Skills & Experience

  • Represent the company’s technical unified communication capabilities and manage day-to-day technical needs of customers

  • Coordinating customer expectations according to product capabilities and align to internal processes and solutions

  • Provide world class implementation, integration, and support services to our rapidly growing customer base

  • Deliver expert consulting, design and engineering support to customers across multiple Unified Communication and Collaboration products

  • Deliver reporting and trending information across the companies unified communication platforms

  • Participate in multiple aspects of delivery life-cycle which includes technical design, implementation, documentation, testing, deployment and support of Unified Communication technologies.

  • Experience with Skype for Business, Skype for Business Online deployments and migrations

  • Experience deploying and configuring Skype for Business audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging

  • Experience deploying and configuring Exchange, Mass Mail Solutions, MS SharePoint, and related Collaborative Products

  • Knowledge and experience with Office 365, MS Teams, Slack, Box, and other Collaborative solutions at scale

  • Solid overall Microsoft skills (Active Directory, Exchange UM integration, etc.)

  • Scripting Knowledge - Strong Scripting Skills (JavaScript, Ruby, PowerShell, Python)

Desired Skills & Experience

  • Excellent written and verbal communication skills.

  • Service oriented.

The Offer

  • Expand your skills while working with some really top clients

  • Competitive Salary: Up to $110/year, DOE

You will receive the following benefits:

  • Medical Insurance & Health Savings Account (HSA)

  • 401(k)

  • Paid Sick Time Leave

  • Pre-tax Commuter Benefit

2nd Line Support Engineer – Fin-Tech – Windows, Active Directory, Exchange, O365 London – 6 month Contract - £140 - £155 per day

Job Description

As an IT Support Engineer, you will work closely with the Systems Manager to manage Service Desk requests as well as mentoring a junior member of the team. In addition to the day to day requests, you will work closely with the wider team to implement projects such as planning desk and office moves, ordering equipment and dealing with 3rd party vendors.

You will liaise with stakeholders to track and help manage project streams as well as driving change and business improvement. You will be accountable and responsible for ensuring you and the team have excellent knowledge of all relevant systems, policies and processes and are able to demonstrate the delivery of a first class service to the user base.

You will ensure that coaching and mentoring is provided on a regular basis, focusing on performance feedback and demonstrate that you are a team player by collaborating with peers to promote positive relationships which deliver excellent results.

The Successful Applicant The successful candidate will have:

* Proven technical skills across a broad environment. You will be technically proficient across the Microsoft stack including Windows 7/10, Windows Server 2008/2012, Active Directory and Exchange.

* Knowledge of installation, configuration, troubleshooting and maintenance of desktop hardware and software

* Knowledge of customer service principles and practices - background in a customer service or operational working environment.

* Knowledge of Service Desk operations - use of a ticketing system for logging cases and excellent documentation skills.

* Ability to confidently communicate with all levels of staff through the business in a proactive and professional way. Excellent verbal and written communication skills are essential to being successful.

* You will be detail-orientated with an ability to apply analytical skills given any situation.

* Knowledge and working experience of project management tools and methodologies would be highly advantageous - understanding of Prince2 and/or Agile methodologies

* Knowledge of ITIL Service Management Frameworks would be advantageous

  • Development of new software components

  • Full lifecycle of development:

    • discussion with users

    • producing specifications and prototype designs

    • writing new software

    • unit testing

    • integration into end-to-end test suite

    • documenting

    • assisting the support team in training users

    • handling support and feedback

Skills Required

  • Good English and communication skills

  • Strong team working skills

  • Strong mathematics qualifications and experience

  • A proven interest in coding! This can either be post-graduate experience or as part of your degree.

  • A natural aptitude for software engineering, business analysis and problem solving

Advantageous Skills

  • Knowledge of C++ or C# in a .Net environment but actual coding experience in any language will be considered.

  • SQL knowledge and experience

  • Specific knowledge of financial risk measurement

Academic Requirements

  • We require a maths literate graduate in a Science, Technology, Engineering or Mathematics discipline.

  • This is a fantastic opportunity for a talented implementation person to step up to a varied and challenging role where their contribution will be valued and rewarded accordingly.

 

Senior technical analyst - £30,000 to £35,000 including shift bonus -Reading

Reading OVERVIEW:

  • Provide Technical Support, Remote Management and Monitoring of Client Environments

  • Reporting Statistics

  • Internal infrastructure support

  • Technical point of escalation

  • Project Work

MAIN RESPONSIBILITIES:

Technical

  • Apply experience and advanced troubleshooting techniques to investigate assigned issues, avoiding the need for any further escalation.

  • Support for the Company’s core technologies

  • Recommend, manage and maintain “Managed” client’s messaging environments in terms of regular maintenance plans, including best practices, defrags, critical patching, etc

  • Technical support supported products, escalating to consultancy and third parties if necessary

  • Assist with design, implementation and maintainence remote monitoring solutions for the effective monitoring of client environments

  • Provide office based support to the consultancy teams where they are prevented for resolving an issue due to technical complexity / time issues.

  • Develop, manage and maintain the Company’s internal infrastructure and network to a high standard, including VPN links to clients, recommendations for improvements, backups, antivirus, telecoms and web portals.


 

PERSON SPECIFICATION:
Essential

  • Previous operational experience supporting messaging environments, at least as a 2nd line engineer

  • Able to understand a range of different customer environments, conduct health checks, create documentation and accurately estimate time required to implement solutions.

  • Experience of Systems management solutions, their deployment, configuration, development and reporting - such as Microsoft’s System Centre Operations Manager (SCOM) and NetIQ

  • Good understanding of performance issues and what to monitor in a messaging environment

  • Hands on in-depth experience with server hardware

  • In-depth, hands-on experience of backup technologies (hardware and software) and antivirus deployment

  • Knowledge of virtualization techniques and products

  • Knowledge and experience of rolling out upgrades and patches unsupervised, including appropriate technical documentation

  • Knowledge of clustering within a messaging environment

  • Beginning to qualify to MSCE level, or equivalent, with an in-depth understanding of Windows Server 2008/12, Active Directory and Exchange based environments

  • Able to configure and manage network infrastructure services such as DNS and DHCP

  • Understanding of virtualisation technologies

  • Hands-on experience of backup technologies (hardware and software) and antivirus deployment

  • Able to understand a range of different customer environments, conduct health checks, create documentation and accurately estimate time required to implement solutions.

  • Hands on in-depth experience with server hardware

  • Basic knowledge of high availability clustering technologies to provide fault tolerant operations backed up with Business Continuity / Disaster Recovery Provision.


 

Desirable

  • Enterprise Vault

  • Blackberry – BIS and BES

  • Configuration of Cisco firewalls and VPN

  • Familiarity with Prince2 Project Management and ITIL Service Management practices

  • SQL

  • TelecomsPreference:

  • Server patch management

  • Backup checks

  • 1st & 2nd line support

  • Exposure to Enterprise Vault and Microsoft suite

French speaking reservations & ticketing agent (full-time) - Netherlands

Company profile

A premium Asian airline, which operates flights to 66 destinations. The regional European head office (and also the Dutch office) is located at Schiphol Airport.

About Your Job:

In this role, you will provide full service-oriented professional reservations and ticketing service, to all customers and travel businesses either through telephone calls or in person meeting at the ticketing counter at Schiphol Airport. In order to achieve optimal customer satisfaction and achieve budget revenue targets.

 

 

 

Job description:

 

  • Creates and confirms reservations for passengers

  • Answer inquires made by travel agencies and passengers

  • Work shifts at the airlines service desk at Schiphol Airport, incl. weekends

  • Supports commercial sales & marketing team

  • Advice travel agencies who have questions about their booked tickets

  • Issue tickets & handling refunds and re-issues

 

 

Skills & Experience:

 

  • We are looking for an enthusiastic and experienced colleague, MBO level

  • IATA knowledge and GDS work experience

  • Excellent in French & English (verbal & writing)

  • Microsoft Office knowledge

  • Service oriented

  • Positive attitude

  • Team player

  • Hands-on mentality

 

 

 

 

Offer / Offer

 

  • An allround reservation & ticketing position in a dynamic and challenging work environment.

  • Overseas trainings

  • Attractive salary

  • 13th month

  • Excellent employment conditions such as, pension provision, holiday allowance and attractive travel facilities.

 

Digital Architect – Sitecore Focus - London - £50,000 – £85,000

Our client is a leading European IT services organisation with 4,000 staff. Headquartered in London,

The company has offices in the UK (London), Central and Eastern Europe and North and South America.


 

Supporting the full software lifecycle, we cover application development and management, testing, digital media, consulting services, infrastructure management and cloud services. Industry-focused verticals are led by professionals who speak our customers’ language, designing services for clients, complemented by world class delivery. Our solutions transform systems, platforms and processes for the world’s leading brands in Capital Markets, Banking, Payments, Insurance, Media, Retail and Telecommunications.


 

This role involves reviewing and defining architectures for digital clients. This role is primarily client facing with some pre-sales engagements, and includes providing technical leadership to teams in the UK and offshore.


 


 

Main duties:


 

  • Developing the architecture of new systems or existing systems enhancements and inputting into the estimating process

  • Work across clients providing high level designs in the digital space including Content Management platforms, eCommerce, CRMs, mobile applications, etc.

  • Provide technical support to facilitate technical issue resolution, innovation, commercial evaluation, business benefit vs. cost, feasibility, etc.

  • Working with near-shore teams to develop systems which comply with the architecture

  • Articulate key decisions with clients/project managers

  • Pre-sales client visits to provide technical input

  • Growing the reputation of the company with it’s clients and through participating in industry conferences and publications

  • This person should be able to enforce standards in each project. This includes:

    • Reusable modules

o Coding Standards

o Performance and memory checks

    • Security checks

    • Sonar

 

Skills Required:

Essential:


 

  • Proven experience in solution design and architecture using Sitecore 8 and xDB

  • Current/past Sitecore MVP award (not essential)

  • Has knowledge of architectural frameworks, methodologies, and tools and understand how to apply this knowledge to successfully deliver customer projects.

  • Platform and architecture technical skills and knowledge of emerging technologies / platforms.

  • Experience with (or awareness of) user experience design, information architecture and agile web development processes.

  • Requirements definition, wireframing, creating user stories and implementation experience

  • Experience of working in an Agile environment (scrum and iterative)

  • Experience working on digital transformation projects in a consulting/client facing environment.

  • Excellent communication (verbal and written) and presentation skills.

  • Strong stakeholder management skills.


 

The ideal candidate will have experience delivering large scale online applications using Sitecore on cloud infrastructure. Experience with Sitecore 8 and xDB will be highly regarded. An MVP awardee is highly desired.


 

Offer and Benefits:

  • Opportunity to work in an international environment.

  • Career development opportunities.

  • Competitive salary package.


 

Candidates will be required to complete full background screening before commencing employment, including UK Electoral Roll/Credit Check, Basic Disclosure Criminal Record Check and global sanction checks.

 

Data Center Technician Amsterdam 35k-45k euros a year

POSITION PURPOS

The primary focus of this position is to provide services to support the physical IT Infrastructure. The Hardware Technician will be responsible for assembling and implementing hardware solutions, troubleshooting and providing technical support to customers.
 

 

KEY JOB DUTIES & RESPONSIBILITIES

 

 

Project Work

 

  • Perform basic level of problem determination for all tickets, emails, chats & phone calls

  • Perform hardware troubleshooting

  • Triage and escalation to the appropriate level

  • Ticket management to ensure SLA’s are met

  • Perform General Hardware/Cage duties:

    • Server assembly and disassembly

    • Server maintenance and repair

    • Single user/emergency access

    • Racking and un-racking of servers and devices

    • Hard drive and memory installs

    • Server console/reboot

    • RAID setup and configuration

    • Cabling and cable management (power/network)

    • PDU Install/Replace

    • Hardware/Cabinet auditing

  • Perform basic software setup

    • Control Panel installation (Plesk/cPanel/Webmin)

    • Server OS installation (Windows/Linux/BSD)

    • Kickstart/reinstall OS

    • Partition configurations

    • Basic network IP configurations

  • Perform basic Switch/Firewall setup

    • Sonicwall TZ Appliances

    • Brocade FCX Switches

  • Coordinate all repairs with customer and NOC staff

  • Monitor and update internal message boards, e-mail, and task list.

  • Keep informed of company and departmental policies.

  • Management and tracking of assets including shipping.

  • Labeling all devices and cables are per company standard.

  • Work closely with third party providers.

  • Other duties as assigned.
     

 

Team Work & Communication

 

  • Helps other team members with any issues they may encounter so as to maintain overall team effectiveness.

  • Actively seeks to promote a healthy team environment so as to maintain and increase overall team morale and individual team members’ job satisfaction.

  • Whenever needed, interacts and assists with members of other teams so as to contribute to the overall company culture.

 

Communication

 

  • Actively interacts with other teams to ensure that all relevant departments are up to speed on all project work being carried out by their colleagues.

  • Establishes and maintains communication with all stakeholders so as to tackle issues or anomalies that may arise.

 

 

 

POSITION REQUIREMENTS

 

 

Minimum (Necessary) Qualifications:

 

  • 2+ years’ experience in a similar role in a hosting company

  • A strong working knowledge data center processes and design (power, cooling, redundancy).

  • Ability to document complex problem resolution summaries and repetitive tasks.

  • Ability to demonstrate effective teaming and interpersonal skills.

  • Exceptional troubleshooting, problem resolution skills.

  • Extensive knowledge of computer hardware, mainly servers.

  • Ability to quickly identify specific issues and troubleshoot accordingly.

  • Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.

  • Proficient in Microsoft Office.

  • Proficient in Linux and Windows operating systems.

  • Ability to prioritize workload and meet deadlines.

  • Proficient in written and spoken English.

  • Must be an EU national due to work permit restrictions.

 

Physical Requirements

  • Ability to sit, type and stand for long periods of time.

  • Ability to lift up to 50 lbs.
     

 

 

POSITION PURPOSE

 

 

The primary focus of this position is to provide services to support the physical IT Infrastructure. The Hardware Technician will be responsible for assembling and implementing hardware solutions, troubleshooting and providing technical support to customers.
 

 

KEY JOB DUTIES & RESPONSIBILITIES

 

 

Project Work

 

  • Perform basic level of problem determination for all tickets, emails, chats & phone calls

  • Perform hardware troubleshooting

  • Triage and escalation to the appropriate level

  • Ticket management to ensure SLA’s are met

  • Perform General Hardware/Cage duties:

    • Server assembly and disassembly

    • Server maintenance and repair

    • Single user/emergency access

    • Racking and un-racking of servers and devices

    • Hard drive and memory installs

    • Server console/reboot

    • RAID setup and configuration

    • Cabling and cable management (power/network)

    • PDU Install/Replace

    • Hardware/Cabinet auditing

  • Perform basic software setup

    • Control Panel installation (Plesk/cPanel/Webmin)

    • Server OS installation (Windows/Linux/BSD)

    • Kickstart/reinstall OS

    • Partition configurations

    • Basic network IP configurations

  • Perform basic Switch/Firewall setup

    • Sonicwall TZ Appliances

    • Brocade FCX Switches

  • Coordinate all repairs with customer and NOC staff

  • Monitor and update internal message boards, e-mail, and task list.

  • Keep informed of company and departmental policies.

  • Management and tracking of assets including shipping.

  • Labeling all devices and cables are per company standard.

  • Work closely with third party providers.

  • Other duties as assigned.
     

 

Team Work & Communication

 

  • Helps other team members with any issues they may encounter so as to maintain overall team effectiveness.

  • Actively seeks to promote a healthy team environment so as to maintain and increase overall team morale and individual team members’ job satisfaction.

  • Whenever needed, interacts and assists with members of other teams so as to contribute to the overall company culture.

 

Communication

 

  • Actively interacts with other teams to ensure that all relevant departments are up to speed on all project work being carried out by their colleagues.

  • Establishes and maintains communication with all stakeholders so as to tackle issues or anomalies that may arise.

 

 

 

POSITION REQUIREMENTS

 

 

Minimum (Necessary) Qualifications:

 

  • 2+ years’ experience in a similar role in a hosting company

  • A strong working knowledge data center processes and design (power, cooling, redundancy).

  • Ability to document complex problem resolution summaries and repetitive tasks.

  • Ability to demonstrate effective teaming and interpersonal skills.

  • Exceptional troubleshooting, problem resolution skills.

  • Extensive knowledge of computer hardware, mainly servers.

  • Ability to quickly identify specific issues and troubleshoot accordingly.

  • Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.

  • Proficient in Microsoft Office.

  • Proficient in Linux and Windows operating systems.

  • Ability to prioritize workload and meet deadlines.

  • Proficient in written and spoken English.

  • Must be an EU national due to work permit restrictions.

 

Physical Requirements

  • Ability to sit, type and stand for long periods of time.

  • Ability to lift up to 50 lbs.