Tech Lead / Principal Consultant – ServiceNow (FSO)
📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available
Role Overview
We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.
This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.
Key Responsibilities
Technical Leadership & Architecture
Act as the technical owner for ServiceNow implementations
Lead architecture, design, and delivery of FSO-based solutions
Translate business requirements into scalable technical solutions
Provide guidance on enterprise architecture and platform best practices
ServiceNow Development & Implementation
Lead end-to-end implementation and customization of ServiceNow solutions
Develop and configure:
Business Rules
Script Includes
UI Actions, UI Policies, Client Scripts
Build integrations using:
REST/SOAP APIs
Work across ServiceNow modules including:
FSO, CSM, CMDB, CSDM
Financial Services Operations (FSO)
Design and implement solutions aligned with financial services data models
Deliver capabilities across:
Dispute management
Customer lifecycle management
Payments, cards, and loan operations
Treasury and claims processing
Lead FSO solution architecture and configuration
Agile Delivery & Stakeholder Engagement
Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)
Collaborate with:
Enterprise architecture teams
Business stakeholders
Development teams
Lead requirements gathering and solution workshops
Integration & Platform Management
Design and manage integrations with external systems
Ensure platform performance, scalability, and compliance
Support code reviews, deployment, and environment management
Governance, Risk & Compliance (IRM)
Contribute to IRM (Integrated Risk Management) architecture and implementation
Support:
Risk and compliance modules
Vendor risk management
Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)
Required Qualifications
10+ years of experience in ServiceNow development and architecture
Strong hands-on experience with:
ServiceNow FSO (Financial Services Operations)
Customer Service Management (CSM)
Proven experience leading enterprise ServiceNow implementations
Expertise in:
JavaScript, HTML, CSS, XML
ServiceNow APIs and scripting
Strong understanding of:
CSDM, CMDB, and data models
ITIL and service management frameworks
Certifications (Required / Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)
IRM (Integrated Risk Management) experience and certification preferred
Technical Skills
ServiceNow platform architecture and customization
REST/SOAP integrations
Agile/Scrum delivery methodologies
Scripting (JavaScript, AJAX, JSON, AngularJS)
Enterprise architecture and solution design
Key Competencies
Strong technical leadership and mentoring ability
Excellent client-facing and communication skills
Advanced analytical and problem-solving capability
Ability to manage multiple priorities in complex environments
Strong collaboration across distributed/global teams
Ideal Candidate
The ideal candidate will:
Have deep expertise in ServiceNow FSO implementations within financial services
Be a hands-on architect and technical leader
Have experience working on large-scale enterprise transformations
Be comfortable leading client-facing engagements
Demonstrate strong knowledge of risk, compliance, and governance frameworks
Additional Information
Fully remote role
Opportunity to work on large-scale digital transformation initiatives
Exposure to AI-driven and enterprise platform solutions