ISO Standards

,

ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

,

Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical owner for ServiceNow implementations

  • Lead architecture, design, and delivery of FSO-based solutions

  • Translate business requirements into scalable technical solutions

  • Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

  • Lead end-to-end implementation and customization of ServiceNow solutions

  • Develop and configure:

    • Business Rules

    • Script Includes

    • UI Actions, UI Policies, Client Scripts

  • Build integrations using:

    • REST/SOAP APIs

  • Work across ServiceNow modules including:

    • FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

  • Design and implement solutions aligned with financial services data models

  • Deliver capabilities across:

    • Dispute management

    • Customer lifecycle management

    • Payments, cards, and loan operations

    • Treasury and claims processing

  • Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

  • Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

  • Collaborate with:

    • Enterprise architecture teams

    • Business stakeholders

    • Development teams

  • Lead requirements gathering and solution workshops

Integration & Platform Management

  • Design and manage integrations with external systems

  • Ensure platform performance, scalability, and compliance

  • Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

  • Contribute to IRM (Integrated Risk Management) architecture and implementation

  • Support:

    • Risk and compliance modules

    • Vendor risk management

  • Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

  • 10+ years of experience in ServiceNow development and architecture

  • Strong hands-on experience with:

    • ServiceNow FSO (Financial Services Operations)

    • Customer Service Management (CSM)

  • Proven experience leading enterprise ServiceNow implementations

  • Expertise in:

    • JavaScript, HTML, CSS, XML

    • ServiceNow APIs and scripting

  • Strong understanding of:

    • CSDM, CMDB, and data models

    • ITIL and service management frameworks

Certifications (Required / Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

  • IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

  • ServiceNow platform architecture and customization

  • REST/SOAP integrations

  • Agile/Scrum delivery methodologies

  • Scripting (JavaScript, AJAX, JSON, AngularJS)

  • Enterprise architecture and solution design

Key Competencies

  • Strong technical leadership and mentoring ability

  • Excellent client-facing and communication skills

  • Advanced analytical and problem-solving capability

  • Ability to manage multiple priorities in complex environments

  • Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

  • Have deep expertise in ServiceNow FSO implementations within financial services

  • Be a hands-on architect and technical leader

  • Have experience working on large-scale enterprise transformations

  • Be comfortable leading client-facing engagements

  • Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

  • Fully remote role

  • Opportunity to work on large-scale digital transformation initiatives

  • Exposure to AI-driven and enterprise platform solutions

 

Manufacturing Operations Manager | $106K–$150K | Consumer Products | Sanford, ME

Manufacturing Operations Manager

Location: Sanford, Maine
Job ID: 167229
Employment Type: Full-Time

💵 Compensation:

  • Base Salary: $106,000 – $150,000/year

  • Bonus Eligible: No

  • Commission: No

  • Overtime Eligible: No

🎁 Benefits:

  • Full benefits package (medical, dental, vision, 401k, etc.)

  • Relocation assistance available for the ideal candidate

  • Paid time off (PTO) and holidays

  • Career development and advancement support

  • Opportunities for continuous improvement training (Lean, Six Sigma, etc.)

Lead. Innovate. Transform.

Are you a manufacturing leader ready to take the next step in your career? This exciting opportunity offers the chance to drive operational excellence, lead high-performing teams, and influence end-to-end production strategies at a dynamic consumer products facility in Sanford, Maine.

You’ll oversee production, warehouse, and finishing operations while fostering a safety-first, quality-driven, and continuous improvement culture. Bring your passion for innovation, people leadership, and efficiency—and make a measurable impact on global supply chain performance.

What You’ll Be Responsible For

🔧 Operations Leadership

  • Oversee daily operations across production, making, finishing, and warehouse areas

  • Lead supervisory teams and technicians to meet KPIs around quality, safety, and efficiency

  • Drive a culture of accountability, performance, and collaboration

  • Partner cross-functionally with Engineering, Maintenance, Quality, and EH&S to maximize productivity

  • Champion Factory Performance & Reliability (FP&R) standards including People Capability, Visual Workplace, and Continuous Improvement

  • Act as a visible, hands-on leader during audits, SOP reviews, and daily operations

  • Build contingency plans to ensure business continuity during disruptions

💰 Financial Oversight

  • Co-own plant financial performance with site leadership

  • Drive savings initiatives through labor cost optimization and FTG (Fund-the-Growth) programs

  • Analyze variances in materials, labor, and output to improve financial forecasting

  • Optimize inventory, capital expenditures, and operating expenses to improve cash flow

  • Monitor and revise site KPIs to align with evolving business goals

👥 People & Culture

  • Execute labor strategies that promote employee relations, retention, and engagement

  • Build and mentor a high-performing workforce, empowering both salaried and hourly teams

  • Develop internal talent pipelines while fostering a culture of recognition and inclusion

✅ Quality, Compliance & Process Excellence

  • Ensure all production activities align with GMP, FDA, and safety standards

  • Own decisions regarding out-of-spec raw materials, WIP, and finished goods

  • Guarantee team proficiency with SOPs for lot tracking, release procedures, code dating, and traceability

  • Lead implementation of corrective/preventive actions for non-conformances

  • Ensure validated cleaning, sanitization, and changeover procedures are followed

  • Facilitate successful technology transfers for new products and processes

⚙️ Process & Equipment Optimization

  • Set annual site goals for process capability; monitor and report on monthly progress

  • Ensure process control tolerances, calibration routines, and SOP accuracy

  • Identify and resolve equipment constraints in partnership with technical teams

  • Oversee preventive maintenance and ensure team training on cleaning and batch procedures

What You Bring

  • Bachelor’s Degree in Engineering or related discipline (required)

  • 8+ years of progressive leadership in manufacturing operations

  • Strong background in GMP, FDA/regulated environments, and ISO/OSHA standards

  • Solid understanding of Quality systems and manufacturing audits

  • Advanced proficiency with digital tools (e.g., Google Suite, Data Studio)

  • Experience leading cross-functional teams and navigating matrixed environments

Preferred Qualifications

  • SAP, WMS, and plant floor systems experience

  • Certified or experienced in Lean Six Sigma or continuous improvement methodology

  • Proven ability to manage ambiguity and multiple initiatives simultaneously

  • Strong communicator with excellent coaching and feedback capabilities

  • Project management skills with experience leading complex initiatives

Additional Details

  • Seniority Level: Mid-Senior

  • Management Experience: Not required, but leadership experience essential

  • Travel: Occasional

  • Visa Sponsorship: Not available

  • Security Clearance: Not required

  • Relocation Assistance: Yes, for the ideal candidate

Take Charge of Change

This role is built for a strategic, hands-on leader who thrives in a fast-paced, quality-first environment. If you're ready to elevate your impact, drive performance, and shape the future of manufacturing—this is your opportunity.

 

Your new job awaits.

Start the process →