ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical owner for ServiceNow implementations

• Lead architecture, design, and delivery of FSO-based solutions

• Translate business requirements into scalable technical solutions

• Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

• Lead end-to-end implementation and customization of ServiceNow solutions

• Develop and configure:

• Business Rules

• Script Includes

• UI Actions, UI Policies, Client Scripts

• Build integrations using:

• REST/SOAP APIs

• Work across ServiceNow modules including:

• FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

• Design and implement solutions aligned with financial services data models

• Deliver capabilities across:

• Dispute management

• Customer lifecycle management

• Payments, cards, and loan operations

• Treasury and claims processing

• Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

• Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

• Collaborate with:

• Enterprise architecture teams

• Business stakeholders

• Development teams

• Lead requirements gathering and solution workshops

Integration & Platform Management

• Design and manage integrations with external systems

• Ensure platform performance, scalability, and compliance

• Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

• Contribute to IRM (Integrated Risk Management) architecture and implementation

• Support:

• Risk and compliance modules

• Vendor risk management

• Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

• 10+ years of experience in ServiceNow development and architecture

• Strong hands-on experience with:

• ServiceNow FSO (Financial Services Operations)

• Customer Service Management (CSM)

• Proven experience leading enterprise ServiceNow implementations

• Expertise in:

• JavaScript, HTML, CSS, XML

• ServiceNow APIs and scripting

• Strong understanding of:

• CSDM, CMDB, and data models

• ITIL and service management frameworks

Certifications (Required / Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

• IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

• ServiceNow platform architecture and customization

• REST/SOAP integrations

• Agile/Scrum delivery methodologies

• Scripting (JavaScript, AJAX, JSON, AngularJS)

• Enterprise architecture and solution design

Key Competencies

• Strong technical leadership and mentoring ability

• Excellent client-facing and communication skills

• Advanced analytical and problem-solving capability

• Ability to manage multiple priorities in complex environments

• Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

• Have deep expertise in ServiceNow FSO implementations within financial services

• Be a hands-on architect and technical leader

• Have experience working on large-scale enterprise transformations

• Be comfortable leading client-facing engagements

• Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

• Fully remote role

• Opportunity to work on large-scale digital transformation initiatives

• Exposure to AI-driven and enterprise platform solutions

ServiceNow Developer – ITSM / Platform Development | Abu Dhabi

Job Title: ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.

We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.

Role Summary

The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.

This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.

Key Responsibilities

• Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.

• Build workflows, business rules, client scripts, UI policies, forms, and catalog items.

• Support integrations using REST, SOAP, and MID Servers.

• Assist with CMDB configuration and data management where required.

• Participate in testing, defect resolution, and deployment activities.

• Support platform upgrades and ongoing enhancements.

• Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.

• Produce clear technical documentation and configuration notes.

Experience Required

• 2–5+ years of hands-on ServiceNow development experience.

• Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).

• Experience working within at least one core ServiceNow module (ITSM preferred).

• Exposure to integrations and basic CMDB concepts.

• Experience working in Agile or structured delivery environments.

Skills & Capabilities

• Strong problem-solving and troubleshooting skills.

• Good understanding of ServiceNow development best practices.

• Ability to work collaboratively within delivery teams.

• Structured and quality-focused mindset.

• Willingness to learn and progress toward senior or specialist roles.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD) (desirable)

• ITIL Foundation (advantageous)

Why Join Kaptius

• Competitive, tax-free compensation.

• Exposure to enterprise-scale ServiceNow programmes.

• Clear career progression to Senior Developer, Technical Lead, or Architect.

• Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.

Senior ServiceNow Developer – Enterprise Platform Engineering | Abu Dhabi

Job Title: Senior ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering complex digital transformation programmes across the Middle East. As we expand our UAE practice, we are strengthening our engineering capability to support enterprise-scale ServiceNow implementations.

We are looking for an experienced Senior ServiceNow Developer who combines strong technical expertise with delivery leadership and the ability to build scalable, high-quality platform solutions.

Role Summary

The Senior ServiceNow Developer will design, configure, and develop solutions across the ServiceNow platform, ensuring implementations are secure, scalable, and aligned to best practice.

You will work closely with architects, business analysts, and client stakeholders to translate functional requirements into robust technical solutions. This role also provides technical guidance to junior developers and supports code quality and governance across projects.

This is a hands-on role suited to someone comfortable working across multiple modules and complex enterprise integrations.

Key Responsibilities

• Design and develop solutions across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HRSD, and custom applications.

• Configure workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.

• Develop and maintain custom scoped applications and reusable components.

• Build and support integrations using REST, SOAP, and MID Server architecture.

• Participate in code reviews, design reviews, and technical governance forums.

• Collaborate with architects and BAs to validate solution feasibility and scalability.

• Troubleshoot complex platform issues and optimise performance.

• Support upgrades, patching, and platform enhancements.

• Mentor junior developers and contribute to knowledge sharing within the team.

Experience Required

• Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

• Proven experience delivering across multiple ServiceNow modules.

• Strong scripting experience (JavaScript, Glide APIs, Flow Designer).

• Experience with integrations and external system connectivity.

• Exposure to ITOM, CMDB, or ITAM implementations is highly desirable.

• Experience working in Agile delivery environments.

Skills & Capabilities

• Deep understanding of ServiceNow configuration and development best practices.

• Ability to design scalable, supportable technical solutions.

• Strong troubleshooting and analytical skills.

• Good communication skills and ability to work directly with stakeholders.

• Structured, quality-focused approach to development.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Relevant CIS certifications (ITSM, ITOM, ITAM, etc.)

• ITIL certification (advantageous)

Why Join Kaptius

• Work on complex, enterprise-scale ServiceNow programmes in Abu Dhabi.

• Competitive, tax-free compensation.

• Clear progression into Technical Lead or Architect roles.

• Join a growing, high-performing ServiceNow practice in the Middle East.

ServiceNow Developer (CMDB Expertise) | Hybrid Chandler, AZ | $90K–$130K

🧩 ServiceNow Developer / Engineer (CMDB Expertise)

📍 Location: Hybrid – Chandler, AZ (2–3 days onsite)
💼 Experience Level: Mid-Level (3+ years)
🏢 Industry: Information Technology / IT Services
🎓 Education: Bachelor’s degree preferred
🚫 Visa Sponsorship: Not available
🚚 Relocation: None
💰 Compensation: $90,000 – $130,000 base salary (or up to $85/hr for contract)
🕓 Employment Type: Full-Time or Contract-to-Hire

🌟 The Opportunity

An innovative and fast-growing ServiceNow Partner is seeking a skilled ServiceNow Developer or Engineer with deep CMDB expertise to help design and optimize enterprise-scale ServiceNow solutions.

You’ll play a key role in improving configuration management data accuracy, automating discovery, and integrating ITSM and ITOM processes — empowering organizations to enhance operational visibility and efficiency.

This is a hands-on technical role that blends development, architecture, and problem-solving. You’ll collaborate closely with senior architects, business analysts, and delivery leads on large-scale digital transformation projects.

🧭 Key Responsibilities

• Design, configure, and enhance ServiceNow solutions with a strong focus on CMDB, Discovery, and Service Mapping.

• Build and optimize CI classes, identification rules, and relationship models to ensure CMDB integrity.

• Integrate CMDB data with ITSM, ITOM, ITAM, and SAM modules to improve data accuracy and transparency.

• Develop and maintain automation scripts using JavaScript, Glide APIs, and Flow Designer.

• Configure and support MID Servers, integration protocols (REST, SOAP, JDBC), and Orchestration tools.

• Conduct data audits, reconciliations, and performance tuning for CMDB and related modules.

• Collaborate with business stakeholders to gather requirements, define technical designs, and deliver high-quality solutions.

• Support platform upgrades, patching, and enhancement initiatives.

• Participate in Agile ceremonies — sprint planning, reviews, and retrospectives.

🧠 Required Skills & Experience

✅ 3+ years of hands-on experience as a ServiceNow Developer or Engineer.
✅ Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
✅ Proficiency with JavaScript, Glide APIs, Flow Designer, and overall ServiceNow configuration.
✅ Hands-on experience with one or more modules: ITSM, ITOM, ITAM, or SAM.
✅ Knowledge of Discovery, MID Server configuration, and integration protocols (REST, SOAP, JDBC, etc.).
✅ Strong documentation and technical design writing skills.

💡 Preferred Attributes

⭐ Experience working in tech startups or agile environments.
⭐ Exposure to offshore team collaboration.
⭐ Strong problem-solving mindset and ability to work autonomously.
⭐ Excellent communication and interpersonal skills with technical and non-technical stakeholders.

🚀 Why Join

• Be part of a fast-growing ServiceNow Partner with a collaborative, innovation-driven culture.

• Work directly with architects and delivery leads on enterprise-level ServiceNow projects.

• Hybrid flexibility — 2–3 days onsite in Chandler, AZ.

• Competitive compensation and comprehensive benefits.

• Immediate hire potential for the right fit after two interview rounds.

🧩 Screening Questions

1️⃣ Have you ever worked in a tech start-up or small team environment?
2️⃣ Have you collaborated with offshore teams in varying time zones?
3️⃣ Are you located near Chandler, AZ, and available onsite 2–3 days per week?

💎 Benefits

• Medical, Dental & Vision Insurance

• Life & Disability Coverage

• Retirement Plan

• Paid Time Off

• Equity Participation

• Hybrid / Work-from-Home Flexibility

🧩 Candidate Snapshot

• Experience: 3+ years of ServiceNow development/engineering

• Specialization: CMDB, Discovery, Integrations, ITSM/ITOM

• Tools & Skills: ServiceNow | JavaScript | Glide API | Flow Designer | MID Server | REST/SOAP/JDBC

• Travel: None

• Work Type: Full-Time or Contract-to-Hire

🌐 Ready to advance your ServiceNow career?
Join a high-growth environment where your technical expertise shapes enterprise ServiceNow ecosystems and drives digital innovation.