ServiceNow ITSM

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ServiceNow Developer – ITSM / Platform Development | Abu Dhabi

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Job Title: ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.

We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.

Role Summary

The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.

This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.

Key Responsibilities

  • Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.

  • Build workflows, business rules, client scripts, UI policies, forms, and catalog items.

  • Support integrations using REST, SOAP, and MID Servers.

  • Assist with CMDB configuration and data management where required.

  • Participate in testing, defect resolution, and deployment activities.

  • Support platform upgrades and ongoing enhancements.

  • Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.

  • Produce clear technical documentation and configuration notes.

Experience Required

  • 2–5+ years of hands-on ServiceNow development experience.

  • Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).

  • Experience working within at least one core ServiceNow module (ITSM preferred).

  • Exposure to integrations and basic CMDB concepts.

  • Experience working in Agile or structured delivery environments.

Skills & Capabilities

  • Strong problem-solving and troubleshooting skills.

  • Good understanding of ServiceNow development best practices.

  • Ability to work collaboratively within delivery teams.

  • Structured and quality-focused mindset.

  • Willingness to learn and progress toward senior or specialist roles.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD) (desirable)

  • ITIL Foundation (advantageous)

Why Join Kaptius

  • Competitive, tax-free compensation.

  • Exposure to enterprise-scale ServiceNow programmes.

  • Clear career progression to Senior Developer, Technical Lead, or Architect.

  • Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.

 

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ServiceNow Business Process Analyst – ITSM / Digital Transformation | Abu Dhabi

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Job Title: ServiceNow Business Process Analyst

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.

As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.

Role Summary

The ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.

This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.

Key Responsibilities

  • Lead requirements gathering and process discovery workshops with business and IT stakeholders.

  • Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.

  • Translate business needs into functional requirements, user stories, and acceptance criteria.

  • Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.

  • Support solution design reviews, validating that configurations meet business outcomes.

  • Lead or support UAT planning, execution, and defect management.

  • Assist with change management and adoption activities, including documentation and knowledge transfer.

  • Contribute to process governance, standards, and continuous improvement initiatives.

  • Support pre-sales and discovery activities where functional input is required.

Experience Required

  • Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.

  • Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).

  • Strong background in process analysis, requirements definition, and stakeholder engagement.

  • Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.

  • Familiarity with Agile delivery and ITIL-aligned service management practices.

  • Experience supporting UAT and post-go-live adoption activities.

Skills & Capabilities

  • Strong understanding of ServiceNow functional capabilities and how they support business processes.

  • Excellent workshop facilitation and communication skills.

  • Ability to translate complex business requirements into clear, structured documentation.

  • Comfortable working with senior stakeholders and cross-functional delivery teams.

  • Analytical, detail-oriented, and outcome-focused mindset.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • ITIL or Agile certifications (advantageous but not mandatory)

Why Join Kaptius

  • Join a growing ServiceNow Partner with a strong Middle East presence.

  • Work on high-impact enterprise and public sector programmes.

  • Competitive, tax-free compensation aligned to experience.

  • Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.

 

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