ServiceNow Developer – ITSM / Platform Development | Abu Dhabi

Job Title: ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.

We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.

Role Summary

The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.

This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.

Key Responsibilities

• Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.

• Build workflows, business rules, client scripts, UI policies, forms, and catalog items.

• Support integrations using REST, SOAP, and MID Servers.

• Assist with CMDB configuration and data management where required.

• Participate in testing, defect resolution, and deployment activities.

• Support platform upgrades and ongoing enhancements.

• Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.

• Produce clear technical documentation and configuration notes.

Experience Required

• 2–5+ years of hands-on ServiceNow development experience.

• Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).

• Experience working within at least one core ServiceNow module (ITSM preferred).

• Exposure to integrations and basic CMDB concepts.

• Experience working in Agile or structured delivery environments.

Skills & Capabilities

• Strong problem-solving and troubleshooting skills.

• Good understanding of ServiceNow development best practices.

• Ability to work collaboratively within delivery teams.

• Structured and quality-focused mindset.

• Willingness to learn and progress toward senior or specialist roles.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD) (desirable)

• ITIL Foundation (advantageous)

Why Join Kaptius

• Competitive, tax-free compensation.

• Exposure to enterprise-scale ServiceNow programmes.

• Clear career progression to Senior Developer, Technical Lead, or Architect.

• Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.

Lead ServiceNow ITAM Implementer – HAM & SAM Pro | Abu Dhabi

Job Title: Lead ITAM Implementer (HAM / SAM)

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.

We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.

Role Summary

The Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.

You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.

This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.

Key Responsibilities

• Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.

• Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.

• Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.

• Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.

• Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.

• Design and support integrations with procurement, finance, inventory, and vendor systems.

• Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.

• Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.

• Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.

• Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.

• Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.

Experience Required

• Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.

• Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.

• Practical experience with software licensing models, entitlement management, and compliance reporting.

• Experience working with Discovery, CMDB, and integrations to support accurate asset data.

• Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.

• Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.

• Familiarity with Agile delivery and ITIL-aligned service management practices.

Skills & Capabilities

• Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.

• Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.

• Solid understanding of CMDB data models, asset relationships, and discovery approaches.

• Ability to design practical, scalable solutions that balance process, data quality, and automation.

• Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.

• Confident workshop facilitator with a structured, consultative approach.

• Collaborative mindset with a focus on quality, consistency, and customer value.

Certifications

Required / Strongly Preferred

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – ITAM / HAM / SAM

Nice to Have

• Additional ServiceNow CIS certifications (ITSM, ITOM)

• ITIL certification

• Vendor licensing certifications or ITAM-related training

Why Join Kaptius

• Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.

• Work on complex, high-impact ITAM programmes with enterprise customers.

• Opportunity to act as a go-to ITAM specialist and influence delivery standards.

• Competitive, tax-free compensation aligned to specialist skill demand.

• Long-term career growth within a growing Middle East practice.

Senior ServiceNow Discovery & CMDB Implementer – ITOM | Abu Dhabi

Job Title: Senior Discovery & CMDB Implementer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. As part of our UAE expansion, we are strengthening our ITOM and CMDB capability to support complex customer environments.

We are looking for a highly capable Senior Discovery & CMDB Implementer to lead the design, configuration, and optimisation of ServiceNow Discovery and CMDB solutions for large enterprise clients.

Role Summary

The Senior Discovery & CMDB Implementer will take ownership of ServiceNow Discovery, Service Mapping, and CMDB governance, ensuring accurate configuration data, strong data integrity, and alignment with CSDM best practice.

You will work closely with architects, ITOM consultants, infrastructure teams, and business stakeholders to design scalable CMDB models, improve data quality, and enable reliable impact analysis and operational visibility.

This is a hands-on, delivery-focused role suited to someone who combines strong technical capability with structured governance and stakeholder engagement.

Key Responsibilities

• Lead implementation and optimisation of ServiceNow Discovery and Service Mapping.

• Design and maintain a scalable, CSDM-aligned CMDB data model.

• Configure Discovery schedules, patterns, probes, sensors, and MID Servers.

• Ensure high CMDB data quality, including CI classification, relationships, and lifecycle integrity.

• Perform CMDB health assessments and implement remediation strategies.

• Integrate ServiceNow with monitoring, cloud, and infrastructure systems.

• Collaborate with infrastructure and operations teams to validate discovered data.

• Support ITOM capabilities including Event Management and Operational Intelligence.

• Provide technical documentation and knowledge transfer to internal teams.

• Contribute to governance forums and best-practice standards.

Experience Required

• Strong hands-on experience implementing ServiceNow Discovery and CMDB in enterprise environments.

• Proven experience working with CSDM frameworks and CI governance.

• Experience configuring MID Servers, sensors, patterns, and integrations.

• Exposure to hybrid and multi-cloud environments (Azure, AWS, on-prem).

• Experience working in consulting or partner-led delivery environments.

• Ability to lead workshops and engage technical stakeholders confidently.

Skills & Capabilities

• Deep understanding of CMDB architecture, relationships, and reconciliation logic (IRE).

• Strong technical troubleshooting and performance optimisation skills.

• Solid understanding of integration technologies (REST, web services).

• Strong analytical mindset with a focus on data quality and governance.

• Clear communication skills, able to explain technical concepts to non-technical audiences.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – Discovery / ITOM

• ITIL certification (advantageous)

Why Join Kaptius

• Work on complex, high-value enterprise programmes in Abu Dhabi.

• Join a growing ServiceNow practice in the Middle East.

• Competitive, tax-free compensation.

• Opportunity to grow into ITOM Architect or Platform Architect roles.

ServiceNow Business Process Analyst – ITSM / Digital Transformation | Abu Dhabi

Job Title: ServiceNow Business Process Analyst

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.

As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.

Role Summary

The ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.

This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.

Key Responsibilities

• Lead requirements gathering and process discovery workshops with business and IT stakeholders.

• Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.

• Translate business needs into functional requirements, user stories, and acceptance criteria.

• Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.

• Support solution design reviews, validating that configurations meet business outcomes.

• Lead or support UAT planning, execution, and defect management.

• Assist with change management and adoption activities, including documentation and knowledge transfer.

• Contribute to process governance, standards, and continuous improvement initiatives.

• Support pre-sales and discovery activities where functional input is required.

Experience Required

• Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.

• Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).

• Strong background in process analysis, requirements definition, and stakeholder engagement.

• Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.

• Familiarity with Agile delivery and ITIL-aligned service management practices.

• Experience supporting UAT and post-go-live adoption activities.

Skills & Capabilities

• Strong understanding of ServiceNow functional capabilities and how they support business processes.

• Excellent workshop facilitation and communication skills.

• Ability to translate complex business requirements into clear, structured documentation.

• Comfortable working with senior stakeholders and cross-functional delivery teams.

• Analytical, detail-oriented, and outcome-focused mindset.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• ITIL or Agile certifications (advantageous but not mandatory)

Why Join Kaptius

• Join a growing ServiceNow Partner with a strong Middle East presence.

• Work on high-impact enterprise and public sector programmes.

• Competitive, tax-free compensation aligned to experience.

• Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.