ServiceNow Developer – ITAM / ITOM / CMDB (HAM & SAM)

ServiceNow Developers
Open to Multiple Locations: UK Remote, India (Hyderabad Preferably), UAE (Abu Dhabi Preferably)
Contract or Permanent

Role Summary

We are seeking a highly capable ServiceNow Developer to support a large‑scale enterprise IT Asset Management (ITAM) programme for a strategic client operating complex, high‑value infrastructure environments.

The role will focus on delivering and extending a ServiceNow‑based ITAM solution, initially centred on large‑scale GPU, data centre and cloud infrastructure, with expansion to the wider IT estate. You will work as part of a structured delivery team alongside architects, data specialists and integration engineers, contributing hands‑on configuration, development and integration across the ServiceNow platform.

This is a delivery‑focused role suited to an experienced ServiceNow professional with strong ITAM, CMDB, ITOM and integration expertise.

Key Responsibilities

  • Configure and develop ServiceNow ITAM solutions aligned to a defined asset lifecycle (planning through disposal)

  • Implement and extend Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Enterprise)

  • Design and configure CMDB classes, attributes, relationships and reconciliation logic

  • Develop and optimise asset lifecycle workflows using Flow Designer and Business Rules

  • Support large‑scale automated discovery using MID Servers and ServiceNow Discovery

  • Build and maintain integrations with:

    • Procurement systems (e.g. Coupa)

    • ERP / finance systems (SAP / Dynamics)

    • Cloud platforms and security tools

  • Implement data imports, transforms and reconciliation rules for legacy data migration

  • Develop custom scripts and platform logic using JavaScript and ServiceNow APIs

  • Configure dashboards, reports and KPIs supporting IT, Finance and Governance stakeholders

  • Support testing, UAT, go‑live and hypercare phases

  • Produce technical documentation and support knowledge transfer to client teams

  • Collaborate with architects and stakeholders to ensure solutions align with ServiceNow best practices


Required Technical Skills

  • Strong hands‑on development experience on the ServiceNow platform

  • Proven experience with:

    • Hardware Asset Management (HAM / HAM Pro)

    • Software Asset Management (SAM Enterprise)

    • CMDB and CSDM concepts

  • Solid understanding of ITOM Discovery and Service Mapping

  • Strong scripting skills:

    • JavaScript

    • Business Rules

    • Script Includes

    • Client Scripts

    • UI Policies / UI Actions

  • Integration experience using:

    • REST and SOAP APIs

    • IntegrationHub / Workflow Data Fabric

    • MID Servers

  • Experience with:

    • Import Sets and Transform Maps

    • Identification & Reconciliation Engine (IRE)

  • Reporting using Platform Analytics / Performance Analytics

  • Understanding of ITIL‑aligned processes and enterprise service management

Desired Experience

  • Typically 5–10+ years overall IT experience, with strong ServiceNow specialisation

  • Demonstrated delivery experience in:

    • Enterprise or regulated environments

    • Large‑scale infrastructure estates (data centre, cloud, GPU / compute environments)

  • Experience working on greenfield or major transformation programmes

  • Comfortable operating in Agile or structured delivery frameworks

  • Experience mentoring junior developers or contributing to design reviews (desirable)

Soft Skills & Ways Of Working

  • Strong analytical and problem‑solving skills

  • Clear communicator, able to work with technical and non‑technical stakeholders

  • Comfortable working in multi‑vendor delivery environments

  • Detail‑oriented with a strong documentation discipline

  • Proactive, delivery‑focused and able to work independently as well as part of a team

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist (CIS) – one or more of:

    • ITSM

    • ITOM

    • HAM

    • SAM

  • ITIL v4 Foundation (desirable)


 

Project‑Specific Requirements


  • IT Asset Management (HAM / SAM)

  • CMDB and Discovery at scale

  • ITOM integration and data quality

  • Procurement, finance and security integrations

  • Data migration and legacy tool consolidation

  • Asset lifecycle automation and governance reporting



Security / Compliance Context


  • Experience working in regulated or security‑sensitive environments

  • Understanding of role‑based access control and audit readiness

  • Familiarity with ISO / compliance‑driven delivery is advantageous

 

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