UK Remote Jobs

ServiceNow Developer – ITAM / ITOM / CMDB (HAM & SAM)

ServiceNow Developers
Open to Multiple Locations: UK Remote, India (Hyderabad Preferably), UAE (Abu Dhabi Preferably)
Contract or Permanent

Role Summary

We are seeking a highly capable ServiceNow Developer to support a large‑scale enterprise IT Asset Management (ITAM) programme for a strategic client operating complex, high‑value infrastructure environments.

The role will focus on delivering and extending a ServiceNow‑based ITAM solution, initially centred on large‑scale GPU, data centre and cloud infrastructure, with expansion to the wider IT estate. You will work as part of a structured delivery team alongside architects, data specialists and integration engineers, contributing hands‑on configuration, development and integration across the ServiceNow platform.

This is a delivery‑focused role suited to an experienced ServiceNow professional with strong ITAM, CMDB, ITOM and integration expertise.

Key Responsibilities

  • Configure and develop ServiceNow ITAM solutions aligned to a defined asset lifecycle (planning through disposal)

  • Implement and extend Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Enterprise)

  • Design and configure CMDB classes, attributes, relationships and reconciliation logic

  • Develop and optimise asset lifecycle workflows using Flow Designer and Business Rules

  • Support large‑scale automated discovery using MID Servers and ServiceNow Discovery

  • Build and maintain integrations with:

    • Procurement systems (e.g. Coupa)

    • ERP / finance systems (SAP / Dynamics)

    • Cloud platforms and security tools

  • Implement data imports, transforms and reconciliation rules for legacy data migration

  • Develop custom scripts and platform logic using JavaScript and ServiceNow APIs

  • Configure dashboards, reports and KPIs supporting IT, Finance and Governance stakeholders

  • Support testing, UAT, go‑live and hypercare phases

  • Produce technical documentation and support knowledge transfer to client teams

  • Collaborate with architects and stakeholders to ensure solutions align with ServiceNow best practices


Required Technical Skills

  • Strong hands‑on development experience on the ServiceNow platform

  • Proven experience with:

    • Hardware Asset Management (HAM / HAM Pro)

    • Software Asset Management (SAM Enterprise)

    • CMDB and CSDM concepts

  • Solid understanding of ITOM Discovery and Service Mapping

  • Strong scripting skills:

    • JavaScript

    • Business Rules

    • Script Includes

    • Client Scripts

    • UI Policies / UI Actions

  • Integration experience using:

    • REST and SOAP APIs

    • IntegrationHub / Workflow Data Fabric

    • MID Servers

  • Experience with:

    • Import Sets and Transform Maps

    • Identification & Reconciliation Engine (IRE)

  • Reporting using Platform Analytics / Performance Analytics

  • Understanding of ITIL‑aligned processes and enterprise service management

Desired Experience

  • Typically 5–10+ years overall IT experience, with strong ServiceNow specialisation

  • Demonstrated delivery experience in:

    • Enterprise or regulated environments

    • Large‑scale infrastructure estates (data centre, cloud, GPU / compute environments)

  • Experience working on greenfield or major transformation programmes

  • Comfortable operating in Agile or structured delivery frameworks

  • Experience mentoring junior developers or contributing to design reviews (desirable)

Soft Skills & Ways Of Working

  • Strong analytical and problem‑solving skills

  • Clear communicator, able to work with technical and non‑technical stakeholders

  • Comfortable working in multi‑vendor delivery environments

  • Detail‑oriented with a strong documentation discipline

  • Proactive, delivery‑focused and able to work independently as well as part of a team

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist (CIS) – one or more of:

    • ITSM

    • ITOM

    • HAM

    • SAM

  • ITIL v4 Foundation (desirable)


 

Project‑Specific Requirements


  • IT Asset Management (HAM / SAM)

  • CMDB and Discovery at scale

  • ITOM integration and data quality

  • Procurement, finance and security integrations

  • Data migration and legacy tool consolidation

  • Asset lifecycle automation and governance reporting



Security / Compliance Context


  • Experience working in regulated or security‑sensitive environments

  • Understanding of role‑based access control and audit readiness

  • Familiarity with ISO / compliance‑driven delivery is advantageous

 

Business Administrator (Part-Time, Remote) – IT Consultancy Support

Business Administrator
Remote Based
Wednesday & Fridays

Overview
We are seeking a highly organised and detail-oriented Business Administrator to join our team, Supporting a Growing IT Consultancy business.

This role offers an excellent opportunity for individuals with a strong background in office management and administrative support to contribute to the smooth operation of our organisation. The successful candidate will be responsible for managing various administrative tasks, supporting team members, and ensuring efficient office workflows. Prior experience with office software and excellent communication skills are essential for this position.

Duties

  • Manage day-to-day administrative operations, including scheduling appointments and maintaining calendars

  • Handle correspondence via email, phone, and postal services with professionalism and courtesy

  • Perform data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks

  • Maintain organised filing systems both digitally and physically to ensure easy retrieval of documents

  • Prepare reports, presentations, and other documentation as required

  • Assist with invoicing, billing, and financial record keeping using QuickBooks

  • Support team members with administrative needs such as travel arrangements and supply procurement

  • Ensure office supplies are stocked and organise maintenance or repairs when necessary

  • Uphold high standards of phone etiquette when communicating with clients, vendors, and internal staff

Requirements

  • Proven office experience or administrative experience in a professional environment

  • Strong computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Calendar) and using tools such as Docusign.

  • Experience with QuickBooks or similar accounting software is desirable

  • Excellent organisational skills with the ability to prioritise tasks effectively

  • Good typing speed and accuracy for data entry tasks

  • Strong communication skills, both written and verbal, with professional phone etiquette

  • Ability to work independently as well as part of a team in a fast-paced environment

  • Attention to detail and high level of accuracy in all work undertaken, Including;

  • Drafting and reviewing emails, reports, proposals, and internal documents

  • Checking contracts, letters, policies, and presentations before circulation

  • Ensuring accuracy, clarity, grammar, tone, and professionalism

  • Reducing risk by catching errors in client-facing or legal documentation

This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive organisation. We value professionalism, efficiency, and a proactive approach to daily tasks.

Job Types: Permanent, Part-time

Benefits:

 

  • Company pension

  • Work from home

 

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