HAM Pro

ServiceNow Developer – ITAM / ITOM / CMDB (HAM & SAM)

ServiceNow Developers
Open to Multiple Locations: UK Remote, India (Hyderabad Preferably), UAE (Abu Dhabi Preferably)
Contract or Permanent

Role Summary

We are seeking a highly capable ServiceNow Developer to support a large‑scale enterprise IT Asset Management (ITAM) programme for a strategic client operating complex, high‑value infrastructure environments.

The role will focus on delivering and extending a ServiceNow‑based ITAM solution, initially centred on large‑scale GPU, data centre and cloud infrastructure, with expansion to the wider IT estate. You will work as part of a structured delivery team alongside architects, data specialists and integration engineers, contributing hands‑on configuration, development and integration across the ServiceNow platform.

This is a delivery‑focused role suited to an experienced ServiceNow professional with strong ITAM, CMDB, ITOM and integration expertise.

Key Responsibilities

  • Configure and develop ServiceNow ITAM solutions aligned to a defined asset lifecycle (planning through disposal)

  • Implement and extend Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Enterprise)

  • Design and configure CMDB classes, attributes, relationships and reconciliation logic

  • Develop and optimise asset lifecycle workflows using Flow Designer and Business Rules

  • Support large‑scale automated discovery using MID Servers and ServiceNow Discovery

  • Build and maintain integrations with:

    • Procurement systems (e.g. Coupa)

    • ERP / finance systems (SAP / Dynamics)

    • Cloud platforms and security tools

  • Implement data imports, transforms and reconciliation rules for legacy data migration

  • Develop custom scripts and platform logic using JavaScript and ServiceNow APIs

  • Configure dashboards, reports and KPIs supporting IT, Finance and Governance stakeholders

  • Support testing, UAT, go‑live and hypercare phases

  • Produce technical documentation and support knowledge transfer to client teams

  • Collaborate with architects and stakeholders to ensure solutions align with ServiceNow best practices


Required Technical Skills

  • Strong hands‑on development experience on the ServiceNow platform

  • Proven experience with:

    • Hardware Asset Management (HAM / HAM Pro)

    • Software Asset Management (SAM Enterprise)

    • CMDB and CSDM concepts

  • Solid understanding of ITOM Discovery and Service Mapping

  • Strong scripting skills:

    • JavaScript

    • Business Rules

    • Script Includes

    • Client Scripts

    • UI Policies / UI Actions

  • Integration experience using:

    • REST and SOAP APIs

    • IntegrationHub / Workflow Data Fabric

    • MID Servers

  • Experience with:

    • Import Sets and Transform Maps

    • Identification & Reconciliation Engine (IRE)

  • Reporting using Platform Analytics / Performance Analytics

  • Understanding of ITIL‑aligned processes and enterprise service management

Desired Experience

  • Typically 5–10+ years overall IT experience, with strong ServiceNow specialisation

  • Demonstrated delivery experience in:

    • Enterprise or regulated environments

    • Large‑scale infrastructure estates (data centre, cloud, GPU / compute environments)

  • Experience working on greenfield or major transformation programmes

  • Comfortable operating in Agile or structured delivery frameworks

  • Experience mentoring junior developers or contributing to design reviews (desirable)

Soft Skills & Ways Of Working

  • Strong analytical and problem‑solving skills

  • Clear communicator, able to work with technical and non‑technical stakeholders

  • Comfortable working in multi‑vendor delivery environments

  • Detail‑oriented with a strong documentation discipline

  • Proactive, delivery‑focused and able to work independently as well as part of a team

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist (CIS) – one or more of:

    • ITSM

    • ITOM

    • HAM

    • SAM

  • ITIL v4 Foundation (desirable)


 

Project‑Specific Requirements


  • IT Asset Management (HAM / SAM)

  • CMDB and Discovery at scale

  • ITOM integration and data quality

  • Procurement, finance and security integrations

  • Data migration and legacy tool consolidation

  • Asset lifecycle automation and governance reporting



Security / Compliance Context


  • Experience working in regulated or security‑sensitive environments

  • Understanding of role‑based access control and audit readiness

  • Familiarity with ISO / compliance‑driven delivery is advantageous

 

,

Lead ServiceNow ITAM Implementer – HAM & SAM Pro | Abu Dhabi

,

Job Title: Lead ITAM Implementer (HAM / SAM)

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.

We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.

Role Summary

The Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.

You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.

This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.

Key Responsibilities

  • Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.

  • Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.

  • Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.

  • Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.

  • Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.

  • Design and support integrations with procurement, finance, inventory, and vendor systems.

  • Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.

  • Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.

  • Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.

  • Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.

  • Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.

Experience Required

  • Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.

  • Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.

  • Practical experience with software licensing models, entitlement management, and compliance reporting.

  • Experience working with Discovery, CMDB, and integrations to support accurate asset data.

  • Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.

  • Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.

  • Familiarity with Agile delivery and ITIL-aligned service management practices.

Skills & Capabilities

  • Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.

  • Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.

  • Solid understanding of CMDB data models, asset relationships, and discovery approaches.

  • Ability to design practical, scalable solutions that balance process, data quality, and automation.

  • Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.

  • Confident workshop facilitator with a structured, consultative approach.

  • Collaborative mindset with a focus on quality, consistency, and customer value.

Certifications

Required / Strongly Preferred

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist – ITAM / HAM / SAM

Nice to Have

  • Additional ServiceNow CIS certifications (ITSM, ITOM)

  • ITIL certification

  • Vendor licensing certifications or ITAM-related training

Why Join Kaptius

  • Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.

  • Work on complex, high-impact ITAM programmes with enterprise customers.

  • Opportunity to act as a go-to ITAM specialist and influence delivery standards.

  • Competitive, tax-free compensation aligned to specialist skill demand.

  • Long-term career growth within a growing Middle East practice.

 

Your new job awaits.

Start the process →