ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

• Act as technical owner for ServiceNow engagements

• Lead and mentor a team of developers

• Assign development tasks and provide architectural guidance

• Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

• Lead requirements discovery sessions with stakeholders

• Design and implement complex ServiceNow solutions

• Architect workflows, case management, and automation across:

• CSM

• Financial Services Operations (FSO)

• Translate business requirements into scalable technical designs

• Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

• Build and customize:

• Complex workflows and workflow activities

• Business Rules, Client Scripts, UI Policies, UI Actions

• Script Includes, ACLs, Service Portal components

• Integrate third-party systems using:

• REST

• SOAP

• Scripted APIs

• Flow Designer / Integration Hub

• Manage deployments via Update Sets

• Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

• Monitor ServiceNow health, usage, and compliance

• Lead production support and issue resolution

• Coordinate production and sub-production releases

• Support regression testing and upgrade remediation

• Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

• Participate in blueprinting workshops

• Assist in project estimation

• Lead knowledge transfer sessions

• Contribute to Center of Excellence (COE) standards

• Support continuous improvement of development best practices

• Lead internal training workshops

Required Qualifications

• 10–15+ years of overall IT experience

• Strong experience in ServiceNow Development

• Extensive experience in:

• Customer Service Management (CSM)

• Financial Services Operations (FSO)

• Proven experience leading client-facing technical projects

• Strong hands-on scripting experience (JavaScript within ServiceNow)

• Experience deploying code across lower and production environments

• Experience with integrations and API development

• Excellent communication and stakeholder engagement skills

Certifications (Required)

• ServiceNow Certified System Administrator (CSA)

• At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

• Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

• Case management implementations supporting:

• Dispute Management

• Fraud Claims Processing

• Client Onboarding

• Loan Operations

• Card Operations

• Treasury Operations

• Greenfield implementation of a ServiceNow module

• Experience coordinating platform upgrades and cloning

• Strong understanding of ServiceNow best practices

Ideal Candidate Profile

• Architect-level thinker with hands-on capability

• Strong leadership presence in client-facing environments

• Experience operating in financial services or commercial banking

• Structured, detail-oriented, and delivery-focused

• Comfortable leading distributed teams in agile environments

• Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

1. Total years of ServiceNow development experience

2. Total years of CSM experience

3. Total years of FSO experience

4. Total years operating in an Architect capacity

Compensation & Benefits

• 💰 Base Salary: $150,000 – $170,000

• Bonus eligible

• Full benefits package

• Remote flexibility

• Long-term career growth within enterprise-scale transformation programs

ServiceNow Developer – ITSM / Platform Development | Abu Dhabi

Job Title: ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.

We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.

Role Summary

The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.

This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.

Key Responsibilities

• Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.

• Build workflows, business rules, client scripts, UI policies, forms, and catalog items.

• Support integrations using REST, SOAP, and MID Servers.

• Assist with CMDB configuration and data management where required.

• Participate in testing, defect resolution, and deployment activities.

• Support platform upgrades and ongoing enhancements.

• Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.

• Produce clear technical documentation and configuration notes.

Experience Required

• 2–5+ years of hands-on ServiceNow development experience.

• Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).

• Experience working within at least one core ServiceNow module (ITSM preferred).

• Exposure to integrations and basic CMDB concepts.

• Experience working in Agile or structured delivery environments.

Skills & Capabilities

• Strong problem-solving and troubleshooting skills.

• Good understanding of ServiceNow development best practices.

• Ability to work collaboratively within delivery teams.

• Structured and quality-focused mindset.

• Willingness to learn and progress toward senior or specialist roles.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD) (desirable)

• ITIL Foundation (advantageous)

Why Join Kaptius

• Competitive, tax-free compensation.

• Exposure to enterprise-scale ServiceNow programmes.

• Clear career progression to Senior Developer, Technical Lead, or Architect.

• Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.

Lead ServiceNow ITAM Implementer – HAM & SAM Pro | Abu Dhabi

Job Title: Lead ITAM Implementer (HAM / SAM)

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.

We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.

Role Summary

The Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.

You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.

This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.

Key Responsibilities

• Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.

• Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.

• Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.

• Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.

• Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.

• Design and support integrations with procurement, finance, inventory, and vendor systems.

• Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.

• Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.

• Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.

• Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.

• Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.

Experience Required

• Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.

• Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.

• Practical experience with software licensing models, entitlement management, and compliance reporting.

• Experience working with Discovery, CMDB, and integrations to support accurate asset data.

• Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.

• Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.

• Familiarity with Agile delivery and ITIL-aligned service management practices.

Skills & Capabilities

• Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.

• Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.

• Solid understanding of CMDB data models, asset relationships, and discovery approaches.

• Ability to design practical, scalable solutions that balance process, data quality, and automation.

• Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.

• Confident workshop facilitator with a structured, consultative approach.

• Collaborative mindset with a focus on quality, consistency, and customer value.

Certifications

Required / Strongly Preferred

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – ITAM / HAM / SAM

Nice to Have

• Additional ServiceNow CIS certifications (ITSM, ITOM)

• ITIL certification

• Vendor licensing certifications or ITAM-related training

Why Join Kaptius

• Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.

• Work on complex, high-impact ITAM programmes with enterprise customers.

• Opportunity to act as a go-to ITAM specialist and influence delivery standards.

• Competitive, tax-free compensation aligned to specialist skill demand.

• Long-term career growth within a growing Middle East practice.

Senior ServiceNow Discovery & CMDB Implementer – ITOM | Abu Dhabi

Job Title: Senior Discovery & CMDB Implementer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. As part of our UAE expansion, we are strengthening our ITOM and CMDB capability to support complex customer environments.

We are looking for a highly capable Senior Discovery & CMDB Implementer to lead the design, configuration, and optimisation of ServiceNow Discovery and CMDB solutions for large enterprise clients.

Role Summary

The Senior Discovery & CMDB Implementer will take ownership of ServiceNow Discovery, Service Mapping, and CMDB governance, ensuring accurate configuration data, strong data integrity, and alignment with CSDM best practice.

You will work closely with architects, ITOM consultants, infrastructure teams, and business stakeholders to design scalable CMDB models, improve data quality, and enable reliable impact analysis and operational visibility.

This is a hands-on, delivery-focused role suited to someone who combines strong technical capability with structured governance and stakeholder engagement.

Key Responsibilities

• Lead implementation and optimisation of ServiceNow Discovery and Service Mapping.

• Design and maintain a scalable, CSDM-aligned CMDB data model.

• Configure Discovery schedules, patterns, probes, sensors, and MID Servers.

• Ensure high CMDB data quality, including CI classification, relationships, and lifecycle integrity.

• Perform CMDB health assessments and implement remediation strategies.

• Integrate ServiceNow with monitoring, cloud, and infrastructure systems.

• Collaborate with infrastructure and operations teams to validate discovered data.

• Support ITOM capabilities including Event Management and Operational Intelligence.

• Provide technical documentation and knowledge transfer to internal teams.

• Contribute to governance forums and best-practice standards.

Experience Required

• Strong hands-on experience implementing ServiceNow Discovery and CMDB in enterprise environments.

• Proven experience working with CSDM frameworks and CI governance.

• Experience configuring MID Servers, sensors, patterns, and integrations.

• Exposure to hybrid and multi-cloud environments (Azure, AWS, on-prem).

• Experience working in consulting or partner-led delivery environments.

• Ability to lead workshops and engage technical stakeholders confidently.

Skills & Capabilities

• Deep understanding of CMDB architecture, relationships, and reconciliation logic (IRE).

• Strong technical troubleshooting and performance optimisation skills.

• Solid understanding of integration technologies (REST, web services).

• Strong analytical mindset with a focus on data quality and governance.

• Clear communication skills, able to explain technical concepts to non-technical audiences.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – Discovery / ITOM

• ITIL certification (advantageous)

Why Join Kaptius

• Work on complex, high-value enterprise programmes in Abu Dhabi.

• Join a growing ServiceNow practice in the Middle East.

• Competitive, tax-free compensation.

• Opportunity to grow into ITOM Architect or Platform Architect roles.

ServiceNow Business Process Analyst – ITSM / Digital Transformation | Abu Dhabi

Job Title: ServiceNow Business Process Analyst

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.

As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.

Role Summary

The ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.

This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.

Key Responsibilities

• Lead requirements gathering and process discovery workshops with business and IT stakeholders.

• Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.

• Translate business needs into functional requirements, user stories, and acceptance criteria.

• Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.

• Support solution design reviews, validating that configurations meet business outcomes.

• Lead or support UAT planning, execution, and defect management.

• Assist with change management and adoption activities, including documentation and knowledge transfer.

• Contribute to process governance, standards, and continuous improvement initiatives.

• Support pre-sales and discovery activities where functional input is required.

Experience Required

• Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.

• Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).

• Strong background in process analysis, requirements definition, and stakeholder engagement.

• Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.

• Familiarity with Agile delivery and ITIL-aligned service management practices.

• Experience supporting UAT and post-go-live adoption activities.

Skills & Capabilities

• Strong understanding of ServiceNow functional capabilities and how they support business processes.

• Excellent workshop facilitation and communication skills.

• Ability to translate complex business requirements into clear, structured documentation.

• Comfortable working with senior stakeholders and cross-functional delivery teams.

• Analytical, detail-oriented, and outcome-focused mindset.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• ITIL or Agile certifications (advantageous but not mandatory)

Why Join Kaptius

• Join a growing ServiceNow Partner with a strong Middle East presence.

• Work on high-impact enterprise and public sector programmes.

• Competitive, tax-free compensation aligned to experience.

• Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.

Senior ServiceNow Developer – Enterprise Platform Engineering | Abu Dhabi

Job Title: Senior ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering complex digital transformation programmes across the Middle East. As we expand our UAE practice, we are strengthening our engineering capability to support enterprise-scale ServiceNow implementations.

We are looking for an experienced Senior ServiceNow Developer who combines strong technical expertise with delivery leadership and the ability to build scalable, high-quality platform solutions.

Role Summary

The Senior ServiceNow Developer will design, configure, and develop solutions across the ServiceNow platform, ensuring implementations are secure, scalable, and aligned to best practice.

You will work closely with architects, business analysts, and client stakeholders to translate functional requirements into robust technical solutions. This role also provides technical guidance to junior developers and supports code quality and governance across projects.

This is a hands-on role suited to someone comfortable working across multiple modules and complex enterprise integrations.

Key Responsibilities

• Design and develop solutions across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HRSD, and custom applications.

• Configure workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.

• Develop and maintain custom scoped applications and reusable components.

• Build and support integrations using REST, SOAP, and MID Server architecture.

• Participate in code reviews, design reviews, and technical governance forums.

• Collaborate with architects and BAs to validate solution feasibility and scalability.

• Troubleshoot complex platform issues and optimise performance.

• Support upgrades, patching, and platform enhancements.

• Mentor junior developers and contribute to knowledge sharing within the team.

Experience Required

• Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

• Proven experience delivering across multiple ServiceNow modules.

• Strong scripting experience (JavaScript, Glide APIs, Flow Designer).

• Experience with integrations and external system connectivity.

• Exposure to ITOM, CMDB, or ITAM implementations is highly desirable.

• Experience working in Agile delivery environments.

Skills & Capabilities

• Deep understanding of ServiceNow configuration and development best practices.

• Ability to design scalable, supportable technical solutions.

• Strong troubleshooting and analytical skills.

• Good communication skills and ability to work directly with stakeholders.

• Structured, quality-focused approach to development.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Relevant CIS certifications (ITSM, ITOM, ITAM, etc.)

• ITIL certification (advantageous)

Why Join Kaptius

• Work on complex, enterprise-scale ServiceNow programmes in Abu Dhabi.

• Competitive, tax-free compensation.

• Clear progression into Technical Lead or Architect roles.

• Join a growing, high-performing ServiceNow practice in the Middle East.

Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

• Lead architecture reviews, platform design sessions, and technical governance.

• Define and maintain technical standards, patterns, and frameworks.

• Ensure platform scalability, performance, and maintainability.

Client Engagement

• Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

• Run roadmap planning sessions and solution design discussions.

• Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

• Oversee end-to-end technical delivery across multiple projects.

• Ensure solution quality, technical integrity, and alignment with client requirements.

• Review and validate stories, configurations, and custom development.

• Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

• Guide and mentor developers, technical consultants, and architects.

• Support skills development, certifications, and capability building within the technical team.

• Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

• Work closely with engagement managers, solution consultants, and project teams.

• Contribute to pre-sales, solution proposals, and technical scoping.

• Stay ahead of new ServiceNow releases, features, and product capabilities.

• Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

• Strong technical leadership background within ServiceNow professional services or partner environments.

• Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

• Hands-on experience architecting and delivering complex ServiceNow solutions.

• Strong stakeholder engagement and workshop facilitation skills.

• Excellent understanding of ServiceNow platform architecture, integrations, and governance.

• Ability to translate business and technical requirements into scalable solutions.

• Strong communication, documentation, and presentation skills.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) – ideal.

• OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

• Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

• ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

• Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

• A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

• Comfortable leading discussions with senior stakeholders and technical teams alike.

• Passionate about platform excellence, innovation, and raising technical standards.

• Able to operate autonomously, own complex client problems, and drive outcomes.

ServiceNow Developer (CMDB Expertise) | Hybrid Chandler, AZ | $90K–$130K

🧩 ServiceNow Developer / Engineer (CMDB Expertise)

📍 Location: Hybrid – Chandler, AZ (2–3 days onsite)
💼 Experience Level: Mid-Level (3+ years)
🏢 Industry: Information Technology / IT Services
🎓 Education: Bachelor’s degree preferred
🚫 Visa Sponsorship: Not available
🚚 Relocation: None
💰 Compensation: $90,000 – $130,000 base salary (or up to $85/hr for contract)
🕓 Employment Type: Full-Time or Contract-to-Hire

🌟 The Opportunity

An innovative and fast-growing ServiceNow Partner is seeking a skilled ServiceNow Developer or Engineer with deep CMDB expertise to help design and optimize enterprise-scale ServiceNow solutions.

You’ll play a key role in improving configuration management data accuracy, automating discovery, and integrating ITSM and ITOM processes — empowering organizations to enhance operational visibility and efficiency.

This is a hands-on technical role that blends development, architecture, and problem-solving. You’ll collaborate closely with senior architects, business analysts, and delivery leads on large-scale digital transformation projects.

🧭 Key Responsibilities

• Design, configure, and enhance ServiceNow solutions with a strong focus on CMDB, Discovery, and Service Mapping.

• Build and optimize CI classes, identification rules, and relationship models to ensure CMDB integrity.

• Integrate CMDB data with ITSM, ITOM, ITAM, and SAM modules to improve data accuracy and transparency.

• Develop and maintain automation scripts using JavaScript, Glide APIs, and Flow Designer.

• Configure and support MID Servers, integration protocols (REST, SOAP, JDBC), and Orchestration tools.

• Conduct data audits, reconciliations, and performance tuning for CMDB and related modules.

• Collaborate with business stakeholders to gather requirements, define technical designs, and deliver high-quality solutions.

• Support platform upgrades, patching, and enhancement initiatives.

• Participate in Agile ceremonies — sprint planning, reviews, and retrospectives.

🧠 Required Skills & Experience

✅ 3+ years of hands-on experience as a ServiceNow Developer or Engineer.
✅ Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
✅ Proficiency with JavaScript, Glide APIs, Flow Designer, and overall ServiceNow configuration.
✅ Hands-on experience with one or more modules: ITSM, ITOM, ITAM, or SAM.
✅ Knowledge of Discovery, MID Server configuration, and integration protocols (REST, SOAP, JDBC, etc.).
✅ Strong documentation and technical design writing skills.

💡 Preferred Attributes

⭐ Experience working in tech startups or agile environments.
⭐ Exposure to offshore team collaboration.
⭐ Strong problem-solving mindset and ability to work autonomously.
⭐ Excellent communication and interpersonal skills with technical and non-technical stakeholders.

🚀 Why Join

• Be part of a fast-growing ServiceNow Partner with a collaborative, innovation-driven culture.

• Work directly with architects and delivery leads on enterprise-level ServiceNow projects.

• Hybrid flexibility — 2–3 days onsite in Chandler, AZ.

• Competitive compensation and comprehensive benefits.

• Immediate hire potential for the right fit after two interview rounds.

🧩 Screening Questions

1️⃣ Have you ever worked in a tech start-up or small team environment?
2️⃣ Have you collaborated with offshore teams in varying time zones?
3️⃣ Are you located near Chandler, AZ, and available onsite 2–3 days per week?

💎 Benefits

• Medical, Dental & Vision Insurance

• Life & Disability Coverage

• Retirement Plan

• Paid Time Off

• Equity Participation

• Hybrid / Work-from-Home Flexibility

🧩 Candidate Snapshot

• Experience: 3+ years of ServiceNow development/engineering

• Specialization: CMDB, Discovery, Integrations, ITSM/ITOM

• Tools & Skills: ServiceNow | JavaScript | Glide API | Flow Designer | MID Server | REST/SOAP/JDBC

• Travel: None

• Work Type: Full-Time or Contract-to-Hire

🌐 Ready to advance your ServiceNow career?
Join a high-growth environment where your technical expertise shapes enterprise ServiceNow ecosystems and drives digital innovation.

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

• Lead the analysis, design, and unification of ITSM processes across different teams and systems.

• Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

• Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

• Ensure alignment with ITIL best practices and organizational policies.

• Develop process documentation, SOPs, and training materials to support adoption.

• Collaborate with technical teams to validate that process design aligns with system capabilities.

• Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

• Proven experience in ITSM process design, optimization, and implementation.

• Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

• Strong understanding of ITIL v4 framework and best practices.

• Experience leading cross-functional workshops and engaging stakeholders at all levels.

• Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

• ITIL v4 Foundation or Intermediate Certification.

• Experience in process unification or transformation projects within large enterprises.

• Exposure to government or regulated industry environments.

• ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

• Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

• Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

• Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

• Configure event rules, alert correlation, and monitoring integrations with third-party tools.

• Support discovery and service mapping initiatives to enhance operational visibility.

• Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

• Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

• Strong understanding of data segregation, CMDB, and event correlation concepts.

• Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

• Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

• Ability to work independently and deliver results in a fast-paced environment.

• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

• Experience in large-scale enterprise environments or managed services.

• Prior exposure to projects in regulated or government sectors.

Lead System Administrator - Warner Robins, GA - Full-Time, Permanent/W2 - Compensation – Market Rate

Lead System Administrator
Warner Robins, GA
Full-Time, Permanent/W2
Compensation – Market Rate

The Opportunity:

Your adept blend of interpersonal finesse and system administration expertise places you as the cornerstone of the team, adeptly resolving challenges one after the other. Picture harnessing those skills to enhance the technological backbone supporting Air Force Intelligence, Surveillance, and Reconnaissance (ISR). We are seeking a proficient system administrator to spearhead the construction and upkeep of infrastructure solutions aligning with customer requisites, harnessing cloud capabilities and services to bolster ISR functionalities.

As a pivotal member of our team, you will assist clients in surmounting formidable obstacles through vigilant monitoring and performance management. Your comprehensive knowledge will be instrumental in identifying problem areas and avenues for enhancement within a mission-critical network. Your prowess in communication will prove invaluable as you decipher metrics, transforming them into actionable insights.

This role presents an opportunity to immerse yourself in cutting-edge cloud technologies, as you strive to enhance customer environments utilizing cloud capabilities and services. You will hone your skills in computer programming and scripting languages while developing vital systems for the Air Force. We prioritize collective growth as a team, fostering an environment where we collaboratively tackle challenges, innovate methodologies, and share knowledge.

Join us. The world awaits your leadership.

Requirements:

- Over 5 years of hands-on experience in IT system administration.

- Proficiency in sustaining IT Data Centers.

- Experience in server hardware installation and configuration.

- Proficiency with Windows Servers.

- Familiarity with scripting languages such as Python, BASH, or Perl.

- Knowledge of RHEL V7.9 and V8.X.

- Active TS/SCI clearance.

- High School diploma or GED.

- Ability to obtain IAT or IAM II Certification within 60 days of hire.

Preferred Qualifications:

- Experience with Dell EMC Isilon storage solutions.

- Familiarity with containerization, including Kubernetes.

- Bachelor's degree in a Science, Technology, Engineering, or Mathematics (STEM) field.

- AWS SysOps Administrator Certification.

- Windows Server Administrator Certification.

- Red Hat Certified Administrator Certification.

Clearance:

Selected candidates will undergo a comprehensive security investigation and must meet eligibility criteria for access to classified information; TS/SCI clearance is mandatory. is mandatory.

To Apply Please Complete the Form Below

It System Analyst - Lancaster, PA - Full TIme Perm - Base Salary - USD $80,000 to $95,000

It System Analyst

Lancaster, PA

Full TIme Perm

Base Salary - USD $80,000 to $95,000

Job Description

Our company is currently in search of IT System Analyst-AS/400-Synon to join our Rolled Products Business Unit Team in Lancaster, PA.

At our company, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.  

Responsibilities

Primary Responsibilities

·        Develop, analyze, design, and support the AS/400 application systems that support the business processes.

·        Perform problem analysis on functional and technical issues related to application software.

·        Provide effective and timely communication to the end-user community and IT team.

·        Support customers by responding to help calls issues.

·        Develop technical documentation for IT and business processes.

·        Develop departmental training related to department or business processes.

·        Develop an in-depth understanding of the Lancaster business processes and a general understanding of the company's GRP business.

·        Adhere to all company compliance rules and conduct the regular activities we perform for our business applications (e.g. participating and supporting audit, supporting month-end closing, etc.)

·        Execute above responsibilities within the corporate strategy, guidelines, and policies.

Key Objectives 

·        Collaborate with our business customers to maintain an effective relationship to keep alignment with their business application priorities.

·        Align work tasks to support and maintain department metrics and goals.

·        Completed IT work requests and resolve customer help calls to the established department metric.

·        Maintain and enhance departmental application documentation.

·        Conduct departmental training session related to departmental processes, software applications and business processes.

·        Comply with all ASAT and audit requirements regarding relevant and applicable matters.

·        Collaborate effectively and professionally with IT team members and business customers.

·        Provide 24 x 7 support for the Lancaster plant on a rotational basis.

Qualifications

·        3+ years’ minimum experience in AS/400 platform and Synon programming language.

·        Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

·        This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as a U.S. citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder), Political Asylee, or Refugee.

Preferred Qualifications 

·        Bachelor’s degree in Computer Science, Business, Mathematics, or related field from an accredited institution.

·        5+ years of business systems analysis and support experience

·        5+ year of development in AS/400 platform and Synon programming language

·        High level of application development and support skills; good knowledge of application support process and IS infrastructure.

·        Strong communication skills

·        Problem management experience

·        Strong affinity with business processes in a manufacturing, sales and financial environment