Databricks Data Engineer – Sales Incentive Compensation | New York, NY

Databricks Data Engineer – Sales Incentive Compensation

📍 Location: New York, New York
🏢 Work Arrangement: Hybrid
📄 Contract Length: Six Months
💰 Hourly Rate: Approximately $75 per hour
💼 Employment Type: Contract
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Not Available
🏦 Industry: Insurance and Financial Services

Build the Data Infrastructure Behind Enterprise Sales Compensation

A leading global organization is seeking an experienced Databricks Data Engineer to design, develop and optimize enterprise data solutions supporting analytics, performance reporting and Sales Incentive Compensation.

This is not purely a pipeline-development position. The successful candidate will combine strong Databricks engineering expertise with an understanding of incentive compensation processes, including quota allocation, attainment calculations, commission processing and payout reporting.

You will work closely with Sales Operations, Finance, Business Intelligence and technology teams to translate complex business rules into scalable, accurate and auditable data solutions.

Why This Opportunity Stands Out

This opportunity will allow you to:

• Own the design and development of enterprise Databricks solutions

• Influence the wider Databricks architecture and technical roadmap

• Build data pipelines supporting business-critical compensation processes

• Work with Delta Lake, Delta Live Tables, Unity Catalog and Databricks Workflows

• Translate complex incentive-plan rules into reliable transformation logic

• Improve automation, integration, data quality and platform performance

• Partner directly with senior Finance, Sales Operations and technology stakeholders

• Deliver solutions that directly influence commission and compensation accuracy

What You’ll Be Doing

Databricks Architecture and Engineering

• Design, develop and implement scalable Databricks-based data solutions

• Build and maintain data pipelines supporting ingestion, transformation, reporting and analytics

• Develop data models, Delta Lake tables, notebooks and reporting datasets

• Take ownership of the overall Databricks architecture

• Ensure new pipelines and enhancements integrate effectively with existing workflows

• Maintain and optimize Databricks workspaces, pipelines and orchestration processes

• Identify opportunities to improve automation, performance and data integration

• Design reliable ETL and ELT processes across multiple enterprise data sources

Sales Incentive Compensation

• Build data pipelines supporting Sales Incentive Compensation processes

• Translate incentive-plan rules into accurate and auditable data transformations

• Support quota allocation and quota-management processes

• Develop logic for attainment tracking and performance calculations

• Support commission calculations and payout processing

• Produce reliable datasets for compensation reporting and reconciliation

• Work closely with Sales Operations and Finance to understand plan structures and business rules

• Ensure calculation logic is transparent, documented and capable of being audited

• Integrate incentive-compensation platforms with enterprise data and analytics solutions

Performance and Data Quality

• Test, debug and optimize Databricks pipelines and notebooks

• Investigate and resolve data-quality, performance and integration issues

• Improve the reliability and efficiency of existing workflows

• Implement appropriate controls and validation processes

• Monitor data pipelines and troubleshoot failures or inconsistencies

• Deliver a high-quality experience for analysts and other data consumers

Stakeholder and Technical Collaboration

• Work with business stakeholders to understand complex data requirements

• Translate functional requirements into scalable technical architectures

• Challenge requirements constructively when a more effective solution is available

• Partner with Finance, Sales Operations, IT and Business Intelligence teams

• Provide technical support to analysts and end users

• Communicate technical concepts clearly to both technical and non-technical audiences

• Manage multiple priorities within a fast-paced enterprise environment

Documentation and Platform Development

• Document data architectures, models, pipelines and configuration decisions

• Produce clear technical specifications and development documentation

• Maintain documentation to support knowledge transfer and long-term platform ownership

• Stay current with Databricks capabilities and platform enhancements

• Identify opportunities to use features such as Unity Catalog, Delta Live Tables and Photon

What You’ll Bring

Essential Databricks and Data Engineering Experience

• At least seven years of professional data-engineering experience

• A minimum of three years of hands-on Databricks experience

• Extensive experience building and managing production Databricks solutions

• Strong knowledge of:

• Delta Lake

• Delta Live Tables

• Unity Catalog

• Databricks Workflows

• Databricks notebooks and workspaces

• Advanced proficiency in Python and/or Scala

• Strong SQL development expertise

• Experience with data ingestion, transformation, ETL/ELT and data modelling

• Experience designing and orchestrating enterprise data pipelines

• Strong understanding of data quality, scalability and performance optimization

Sales Incentive Compensation Experience

• Functional and technical experience with Sales Incentive Compensation processes

• Understanding of incentive-plan design and compensation rules

• Experience supporting quota allocation and management

• Knowledge of sales-attainment calculations

• Experience with commission calculation and payout processing

• Ability to model complex incentive rules within data pipelines and transformation logic

• Experience partnering with Sales Operations and Finance stakeholders

Cloud and Integration Experience

• Experience integrating Databricks with at least one major cloud platform:

• Microsoft Azure

• Amazon Web Services

• Google Cloud Platform

• Experience working with integration and ingestion technologies such as:

• Azure Data Factory

• Azure Event Hubs

• Apache Kafka

• Comparable cloud-based data-integration tools

• Ability to create holistic, end-to-end data solutions rather than isolated pipelines

Professional Capabilities

• Strong stakeholder-management and consulting skills

• Ability to translate complex business requirements into scalable data architectures

• Excellent analytical and problem-solving capabilities

• Strong written and verbal communication skills

• Ability to work effectively with cross-functional teams

• Resourceful and comfortable working with minimal direction

• Strong technical-documentation skills

• Ability to manage competing priorities and deadlines

• Bachelor’s degree in Computer Science, Data Engineering, Information Technology or a related discipline

Preferred Experience

• Experience integrating Databricks with platforms such as:

• Anaplan

• Oracle Incentive Compensation

• Varicent

• Comparable Sales Performance Management platforms

• Databricks Certified Data Engineer Associate certification

• Databricks Certified Data Engineer Professional certification

• Experience using Photon to improve query and workload performance

• Previous experience within insurance, financial services or another large regulated enterprise

• Experience delivering auditable financial or compensation-related data solutions

The Ideal Candidate

The ideal candidate will be an experienced Databricks engineer who understands that compensation data requires exceptional accuracy, traceability and control.

You will be comfortable moving between detailed technical development and strategic conversations with Finance, Sales Operations and technology leaders. You should be willing to challenge requirements constructively, propose stronger architectural solutions and take ownership of delivery from initial design through testing, deployment and production support.

Most importantly, you will be able to combine enterprise data-engineering expertise with a practical understanding of how incentive plans, quotas, attainment calculations, commissions and payouts operate.

Contract Details

• Initial Contract: Six months

• Hourly Rate: Approximately $75 per hour

• Location: New York, New York

• Working Arrangement: Hybrid

• Visa Sponsorship: Not available

• Relocation Assistance: Not available

Ready to Build Business-Critical Data Solutions?

If you have deep Databricks expertise and experience translating complex Sales Incentive Compensation processes into scalable, accurate and auditable data solutions, this position offers the opportunity to make an immediate impact within a major enterprise environment.

Software Integration Engineer (Mid/Senior) – TS/SCI Full Scope Poly – Maryland or Utah

Software Integration Engineer (Mid/Senior) – TS/SCI Full Scope Poly

📍 Locations: Maryland or Utah
🏢 Work Arrangement: 100% Onsite
💼 Employment Type: Full-Time
🔒 Security Clearance Required: Active TS/SCI with Full Scope Polygraph (NSA Preferred)
🇺🇸 Citizenship: U.S. Citizen Required
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Available
💰 Compensation: $100,000 – $200,000 Base Salary

Overview

A leading government technology contractor is seeking Software Integration Engineers (Mid-Level and Senior-Level) to join a mission-critical Site Reliability Engineering (SRE) team supporting highly secure government environments.

These positions focus on enterprise-scale monitoring, automation, software integration, operational tooling, and infrastructure reliability. Candidates will work across Linux-based environments while supporting mission operations through automation, observability, resiliency engineering, and performance optimization.

This role is ideal for engineers who enjoy solving complex operational challenges, automating infrastructure, and improving system reliability within highly secure environments.

Key Responsibilities

Site Reliability Engineering (SRE)

• Support mission-critical infrastructure and operational tooling.

• Improve system reliability, resiliency, and operational efficiency.

• Develop automation and monitoring solutions.

• Support enterprise-scale observability initiatives.

Software Integration & Deployment

• Support software integration activities across mission environments.

• Configure and troubleshoot customer-facing applications and use cases.

• Participate in infrastructure deployments and system upgrades.

• Manage software deployment workflows and integrations.

Linux Administration

• Administer and support Linux-based environments.

• Perform system maintenance, troubleshooting, and optimization.

• Support multiple Linux distributions across operational environments.

Note: Candidates should expect to spend approximately 50% of their time initially performing Linux administration while becoming familiar with supported systems and environments.

Automation & Configuration Management

• Develop and maintain automation using:

• Salt

• Ansible

• Improve operational efficiency through infrastructure automation.

• Support configuration management initiatives.

Monitoring & Observability

Build and maintain monitoring solutions utilizing:

• Nagios

• Thruk

• Prometheus

• Splunk

• Grafana

Collaboration

• Partner with engineering and operations teams.

• Troubleshoot mission-critical issues.

• Improve reliability, performance, and scalability.

• Support continuous improvement initiatives.

Required Qualifications

Security Requirements

✔ Active TS/SCI Clearance

✔ Active Full Scope Polygraph (NSA Preferred)

✔ U.S. Citizenship Required

Linux Administration Experience

Strong experience supporting one or more of:

• Red Hat Enterprise Linux (RHEL)

• CentOS

• Rocky Linux

• SUSE Linux Enterprise Server (SLES)

• Ubuntu

Experience with:

• Linux system administration

• System troubleshooting

• Operational support

• Infrastructure maintenance

Programming & Scripting

Experience with one or more of:

• Python

• Bash

• C

Highly Desired Technical Skills

Monitoring & Observability

• Nagios

• Thruk

• Prometheus

• Splunk

• Grafana

Automation & Configuration Management

• Salt

• Ansible

Development & Collaboration Tools

• GitBucket

• Jira

• Confluence

Workload & Resource Management

• Slurm

Must-Have Requirements

Clearance

✅ Active TS/SCI Clearance

✅ Active Full Scope Polygraph

Linux Expertise

✅ Linux System Administration

✅ Linux Troubleshooting

Scripting & Automation

✅ Python, Bash, or C

Technical Skills

✅ Monitoring & Operational Support

✅ Infrastructure Troubleshooting

Soft Skills

✅ Strong Problem-Solving Skills

✅ Ability to Work in Fast-Paced Mission Environments

✅ Strong Team Collaboration Skills

Screening Questions

1. Do you currently hold an active TS/SCI clearance with a Full Scope Polygraph?

2. Was your Full Scope Polygraph issued by NSA?

3. When was your most recent Full Scope Polygraph completed?

4. How many years of Linux administration experience do you have?

5. Which Linux distributions have you supported (RHEL, CentOS, Rocky, Ubuntu, SLES)?

6. Which scripting or programming languages have you used professionally (Python, Bash, C)?

7. Do you have experience with monitoring platforms such as Nagios, Prometheus, Grafana, or Splunk?

8. Have you worked with automation tools such as Salt or Ansible?

9. Do you have experience supporting Site Reliability Engineering (SRE), DevOps, or operational infrastructure environments?

10. Are you willing to work onsite full-time in Maryland or Utah?

Ideal Candidate Profile

The ideal candidate will:

• Hold an active TS/SCI Full Scope Polygraph.

• Possess strong Linux administration skills.

• Have experience supporting enterprise monitoring and automation platforms.

• Enjoy troubleshooting highly complex operational environments.

• Be comfortable working within Site Reliability Engineering (SRE) frameworks.

• Have experience developing automation solutions and improving operational efficiency.

• Demonstrate curiosity, initiative, and a continuous learning mindset.

• Thrive in highly collaborative mission-focused environments.

Candidate Snapshot

Requirement

Details

Clearance

Active TS/SCI + Full Scope Poly

Citizenship

U.S. Citizen

Experience Level

Mid-Level to Senior

Linux Expertise

RHEL, CentOS, Rocky, Ubuntu, SLES

Scripting

Python, Bash, or C

Automation

Salt, Ansible

Monitoring

Nagios, Prometheus, Splunk, Grafana

Environment

Site Reliability Engineering (SRE)

Location

Maryland or Utah

Work Arrangement

100% Onsite

Travel

None

Compensation

$100K – $200K

Relocation

Available

Why This Opportunity?

Mission Impact

Support highly secure government environments responsible for critical national missions.

Modern Engineering Environment

Work with leading technologies across:

• Site Reliability Engineering

• Automation

• Observability

• Linux Infrastructure

• Enterprise Monitoring

Technical Growth

Gain exposure to advanced operational tooling, large-scale monitoring environments, and infrastructure automation initiatives.

Strong Benefits Package

• 3 Weeks PTO

• 11 Federal Holidays

• Medical & Dental Coverage

• Life Insurance

• STD & LTD Coverage

• 401(k) with Company Match

• Long-Term Career Growth Opportunities

This opportunity is ideal for a Software Integration Engineer, Site Reliability Engineer (SRE), Linux Systems Engineer, DevOps Engineer, Platform Engineer, Infrastructure Engineer, or Automation Engineer with an active TS/SCI Full Scope Polygraph looking to support mission-critical government operations.

CTO Co-Founder – Healthcare Payments AI Startup – New York, NY

CTO Co-Founder – Healthcare Payments AI Startup

📍 Location: New York, NY (Onsite)
💼 Employment Type: Full-Time
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Not Available
💰 Compensation: $150,000 Base + 15–20% Equity

Overview

A funded early-stage healthcare AI startup is seeking a hands-on CTO Co-Founder to lead technology strategy, product development, architecture, and engineering execution.

The company is building an AI-powered platform focused on transforming healthcare payments, claims processing, revenue cycle management, and financial workflow automation. This is a true 0-to-1 opportunity for a technical leader who wants to build both the product and the company from the ground up.

Key Responsibilities

Technology & Product Leadership

• Own the technology vision, architecture, and engineering roadmap.

• Build and launch the company’s initial MVP and commercial platform.

• Evaluate and select the technology stack and infrastructure.

• Design secure, scalable systems for healthcare payment and claims workflows.

AI & Workflow Automation

• Build AI-driven workflow automation and operational intelligence capabilities.

• Develop data ingestion, normalization, and decision-support solutions.

• Implement automation for claims, reimbursement, reconciliation, and payment processes.

Engineering Leadership

• Recruit, hire, and lead the founding engineering team.

• Establish development standards, processes, and engineering culture.

• Drive execution from concept through production deployment.

Strategic Collaboration

• Work directly with the CEO, investors, advisors, and early customers.

• Translate customer needs into scalable technical solutions.

• Support fundraising, product strategy, and commercial growth initiatives.

Required Qualifications

Experience

✔ 0-to-1 Product Development Experience

✔ Hands-On Software Engineering & Architecture

✔ AI / ML & Workflow Automation

✔ Engineering Team Leadership

✔ Healthcare Payments, Revenue Cycle, FinTech, or Transaction-Based Systems Experience

✔ 10+ Years of Technical Experience

Education

• Bachelor's Degree in Computer Science, Engineering, or related field.

• Graduate of a top-tier university strongly preferred.

Preferred Backgrounds

• Healthcare Technology

• Revenue Cycle Management (RCM)

• Claims Processing Platforms

• Payments & FinTech

• AI Workflow Automation

• Enterprise SaaS

• Data Infrastructure

• Healthcare Interoperability

Ideal Candidate

The ideal candidate is a builder-first technical leader who has:

• Personally built and launched software products from MVP to production.

• Experience operating in startups or high-growth environments.

• Strong software architecture and coding skills.

• Experience developing AI-powered products or automation platforms.

• Knowledge of healthcare payments, claims, revenue cycle, or other regulated transaction-heavy industries.

• Experience recruiting and leading engineering teams.

• Ability to communicate effectively with customers, executives, and investors.

Healthcare payments experience is highly desirable but candidates from fintech, enterprise workflow automation, or regulated data-intensive industries will also be considered.

Candidate Snapshot

Requirement

Details

Level

CTO / Co-Founder

Experience

10+ Years

Location

New York, NY (Onsite)

Industry

Healthcare AI / FinTech

Education

Bachelor's Degree Required

Equity

15–20%

Relocation

No

Sponsorship

No

Screening Questions

1. Have you personally built and launched a software product from MVP to production?

2. Describe your experience leading 0-to-1 product development initiatives.

3. What AI, machine learning, or workflow automation products have you built?

4. Do you have experience in healthcare payments, revenue cycle management, claims processing, or fintech?

5. Have you recruited and led engineering teams in a startup or high-growth environment?

6. What programming languages, frameworks, and cloud technologies have you used to build scalable products?

7. Are you comfortable being a hands-on contributor while also leading the engineering organization?

8. Are you able to work onsite in New York City?

What Makes Someone Successful in This Role?

• Founder mentality and bias toward action.

• Strong technical depth with hands-on coding capability.

• Experience building products in regulated, transaction-heavy environments.

• Ability to move quickly from concept to commercial product.

• Strong communication skills with both technical and non-technical stakeholders.

• Passion for using AI to solve complex operational challenges.

• Desire to build and scale a company, not just a technology platform.

Director of Marketing Operations – MarTech - Pittsburgh, PA | Enterprise Leadership Role

Director of Marketing Operations
Pittsburgh, Pennsylvania | On-Site | Full-Time

This is a high-impact leadership opportunity for an experienced marketing operations professional to drive operational excellence within a large, highly regulated enterprise environment. Combining marketing strategy, process optimisation, technology governance, analytics, and cross-functional leadership, this role offers the chance to shape and scale modern marketing operations at an enterprise level.

Ideal for a commercially minded operations leader with strong project management and process improvement expertise, this position provides significant visibility across marketing, finance, compliance, risk, and business leadership teams.

The Opportunity

Reporting into executive marketing leadership, you will oversee the systems, workflows, governance structures, and operational capabilities that enable efficient, compliant, and measurable marketing execution across the organisation.

You will:

• Lead and optimise enterprise marketing operations, workflows, intake processes, and resource management

• Drive operational efficiency across campaign planning, execution, and delivery

• Oversee and govern the marketing technology ecosystem, including automation, campaign management, and internal creative tools

• Manage budgeting processes including forecasting, accruals, tracking, and financial reconciliation

• Develop and maintain operational controls, documentation, and compliance standards

• Partner closely with Finance, Compliance, Risk, and Lines of Business to ensure scalable and compliant marketing execution

• Manage vendor relationships, contracts, onboarding, and performance optimisation

• Identify opportunities to improve speed-to-market, transparency, and campaign effectiveness

• Lead continuous improvement initiatives across marketing operations and reporting

• Mentor and develop marketing operations talent while fostering a culture of accountability and operational discipline

Compensation & Benefits

• Salary: $120,000 – $150,000

• Schedule: Full-Time | On-Site

• Location: Pittsburgh, Pennsylvania

• Relocation Assistance: Not provided

• Visa Sponsorship: Not available

Comprehensive Benefits Package Includes:

• Medical, Dental, and Vision Insurance

• Life Insurance

• Retirement Program

• Paid Time Off

• Additional employee wellbeing and professional development benefits

What Makes This Role Stand Out

• Opportunity to shape enterprise-wide marketing operations strategy

• High visibility across executive leadership and cross-functional business teams

• Exposure to modern marketing technology platforms and operational transformation initiatives

• Strong focus on process optimisation, governance, and measurable performance improvement

• Collaborative environment within a stable and highly respected enterprise organisation

• Opportunity to influence operational scalability and long-term marketing effectiveness

Candidate Profile

Essential Requirements:

• Bachelor’s degree (BA or BS)

• 7+ years of marketing operations, marketing project management, or related experience

• Strong experience managing workflows, prioritisation, and operational processes within marketing environments

• Expertise working with marketing technology platforms and campaign operations systems

• Strong budgeting, forecasting, and vendor management experience

• Excellent project management and process improvement capabilities

• Ability to work effectively in fast-paced, highly regulated environments

Preferred Background:

• Experience within financial services or other regulated industries highly desirable

• Strong understanding of compliance, governance, and operational controls

• Advanced analytical and organisational skills

• Excellent communication and stakeholder management capabilities

• Proven ability to drive operational transformation and continuous improvement initiatives

What Success Looks Like

The successful candidate will bring a combination of operational leadership, strategic thinking, and executional excellence, with the ability to modernise marketing operations while balancing efficiency, governance, compliance, and business impact.

This is an outstanding opportunity for a marketing operations leader seeking a role that offers enterprise influence, operational ownership, and long-term strategic impact within a sophisticated and growth-focused organisation.

ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

• Define and own the ServiceNow platform architecture across multiple business domains

• Design end-to-end solutions spanning multiple ServiceNow modules and integrations

• Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

• Lead architecture decisions across:

• ITSM (core)

• HRSD

• ITOM (Discovery, Service Mapping, Event Management)

• ITAM (HAM / SAM)

• CSM & FSM

• GRC & SecOps

• SPM / PPM

• App Engine & custom applications

• Ensure scalability, performance, security, and governance of the platform

• Define and enforce architecture standards, design patterns, and development guidelines

• Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

• Provide technical leadership and mentorship to developers, admins, and consultants

• Oversee integration architecture (APIs, middleware, third-party systems)

• Support pre-sales / solutioning (if applicable) for new initiatives or expansions

• Drive continuous improvement and platform optimisation

Experience Required

• 5–8+ years of ServiceNow platform experience

• Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

• Strong experience designing and delivering multi-module ServiceNow solutions

• Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

• Experience working in enterprise-scale environments with complex integrations

• Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

• Exposure across multiple ServiceNow modules, including:

• ITSM (essential)

• HRSD

• ITOM and/or ITAM

• CSM / FSM

• GRC / SecOps

• Experience contributing toward or working alongside CTA-level architecture standards

• Experience in global delivery models or large transformation programmes

• Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Certified Implementation Specialist (one or more modules)

• ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

• CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

• Strong architecture design and problem-solving capability

• Ability to operate at both strategic and hands-on levels

• Excellent stakeholder communication and influencing skills

• Strong understanding of platform governance and best practices

• Ability to guide and mentor cross-functional technical teams

• Structured, forward-thinking, and solution-oriented mindset

Why This Role

• Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

• Exposure to enterprise-wide, multi-module ServiceNow architecture

• High visibility role with influence on platform strategy and transformation

• Hybrid working with strong presence in Hyderabad (preferred hub)

• Fast-moving environment with significant career progression potential

Application Questions

• How many years of ServiceNow experience do you have?

• Which ServiceNow modules have you architected solutions for?

• Have you operated at a platform or enterprise architecture level?

• What ServiceNow certifications do you hold?

• Are you currently based in or open to relocating to Hyderabad?

• What is your availability to start?

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

• Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

• Work across core ServiceNow modules including:

  • ITSM (essential)

  • HRSD (Human Resources Service Delivery)

  • Additional modules such as:

    • ITAM (IT Asset Management)

    • ITOM (IT Operations Management)

    • CSM (Customer Service Management)

    • FSM (Field Service Management)

    • GRC (Governance, Risk & Compliance)

    • SecOps (Security Operations)

    • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

    • App Engine / Custom Applications

• Collaborate with architects, developers, admins, and business stakeholders across workstreams

• Facilitate workshops and discovery sessions to define requirements and implementation approaches

• Ensure alignment with ServiceNow best practices, governance, and platform strategy

• Oversee testing, release planning, and go-live activities

• Drive adoption, process optimisation, and transition into BAU support models

• Provide clear and structured programme reporting to senior stakeholders

Experience Required

• Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

• Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

• Experience across multiple ServiceNow modules (not limited to ITSM)

• Solid understanding of enterprise service management and digital workflows

• Experience working in enterprise or consultancy-led delivery environments

• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

• Hands-on or delivery exposure to:

  • ITAM and/or ITOM

  • HRSD

  • CSM or customer-facing workflows

• Experience delivering multi-module or platform-wide ServiceNow transformations

• Exposure to global or complex enterprise programmes

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

• Strong programme governance and delivery management expertise

• Ability to operate across both functional and technical ServiceNow teams

• Excellent workshop facilitation and stakeholder engagement skills

• Structured, organised, and outcome-driven mindset

• Ability to manage multiple workstreams and priorities simultaneously

Why This Role

• Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

• Exposure to a wide range of ServiceNow modules and business domains

• Flexibility in working model with hybrid/remote options

• Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

• How many end-to-end ServiceNow projects have you delivered?

• Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

• Do you hold any ServiceNow certifications? If yes, please specify

• What is your earliest availability to start?

ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

• Act as technical owner for ServiceNow engagements

• Lead and mentor a team of developers

• Assign development tasks and provide architectural guidance

• Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

• Lead requirements discovery sessions with stakeholders

• Design and implement complex ServiceNow solutions

• Architect workflows, case management, and automation across:

• CSM

• Financial Services Operations (FSO)

• Translate business requirements into scalable technical designs

• Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

• Build and customize:

• Complex workflows and workflow activities

• Business Rules, Client Scripts, UI Policies, UI Actions

• Script Includes, ACLs, Service Portal components

• Integrate third-party systems using:

• REST

• SOAP

• Scripted APIs

• Flow Designer / Integration Hub

• Manage deployments via Update Sets

• Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

• Monitor ServiceNow health, usage, and compliance

• Lead production support and issue resolution

• Coordinate production and sub-production releases

• Support regression testing and upgrade remediation

• Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

• Participate in blueprinting workshops

• Assist in project estimation

• Lead knowledge transfer sessions

• Contribute to Center of Excellence (COE) standards

• Support continuous improvement of development best practices

• Lead internal training workshops

Required Qualifications

• 10–15+ years of overall IT experience

• Strong experience in ServiceNow Development

• Extensive experience in:

• Customer Service Management (CSM)

• Financial Services Operations (FSO)

• Proven experience leading client-facing technical projects

• Strong hands-on scripting experience (JavaScript within ServiceNow)

• Experience deploying code across lower and production environments

• Experience with integrations and API development

• Excellent communication and stakeholder engagement skills

Certifications (Required)

• ServiceNow Certified System Administrator (CSA)

• At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

• Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

• Case management implementations supporting:

• Dispute Management

• Fraud Claims Processing

• Client Onboarding

• Loan Operations

• Card Operations

• Treasury Operations

• Greenfield implementation of a ServiceNow module

• Experience coordinating platform upgrades and cloning

• Strong understanding of ServiceNow best practices

Ideal Candidate Profile

• Architect-level thinker with hands-on capability

• Strong leadership presence in client-facing environments

• Experience operating in financial services or commercial banking

• Structured, detail-oriented, and delivery-focused

• Comfortable leading distributed teams in agile environments

• Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

1. Total years of ServiceNow development experience

2. Total years of CSM experience

3. Total years of FSO experience

4. Total years operating in an Architect capacity

Compensation & Benefits

• 💰 Base Salary: $150,000 – $170,000

• Bonus eligible

• Full benefits package

• Remote flexibility

• Long-term career growth within enterprise-scale transformation programs

ServiceNow Architect | Chandler, AZ (Hybrid) | $150K–$180K + Full Benefits

ServiceNow Architect

📍 Location: Chandler, Arizona (Hybrid – 3 days in-office weekly) (open to being based in Arizona State)
💼 Employment Type: Full-Time | Senior-Level
💲 Salary Range: $150,000 – $180,000 USD
🛑 Visa Sponsorship: Not Available
🚚 Relocation Package: Not Included
✈️ Travel: Not Required

Shape the Future of Enterprise IT with ServiceNow

Are you a senior-level ServiceNow professional who thrives on creating powerful, scalable, and secure platform solutions? This is your opportunity to architect and lead end-to-end ServiceNow implementations for a high-impact, forward-looking team. Based in Chandler, AZ, this in-office role (3x per week) is your chance to work closely with top-tier technical leadership to modernize IT and business processes across a growing enterprise.

What You’ll Do

• Architect & Lead: Drive the design and deployment of complex ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, HAM, SAM, and CRM modules.

• Strategic Influence: Collaborate with business and tech stakeholders to shape the ServiceNow roadmap.

• Integration Mastery: Design seamless integrations with systems like Active Directory, LDAP, Salesforce, AWS, Azure, and custom APIs.

• Platform Optimization: Continuously evaluate performance, usability, and cost-efficiency while ensuring compliance and governance.

• Mentorship: Guide development teams in adopting ServiceNow best practices, coding standards, and scalable design.

• Documentation & Delivery: Produce architecture diagrams, implementation guides, and technical documentation for smooth handoffs and operations.

What You Bring

Must-Have Skills

• 5+ years of hands-on experience with ServiceNow, with 3+ years in an architect or lead role

• Expertise in one or more modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM

• Strong scripting skills in JavaScript, Glide API, Business Rules, etc.

• Deep knowledge of platform capabilities, CSDM, CMDB structure, and ServiceNow governance

• Experience with cloud platforms (AWS, Azure) and their integration into ServiceNow

• Familiarity with DevOps practices and CI/CD pipelines for ServiceNow deployments

• Proven ability to automate workflows and drive efficiency using modern frameworks

• Understanding of ITIL frameworks (especially Incident, Problem, Change, and Config Management)

• Certifications preferred: CAD, CSA, or CTA

Nice to Have

• Background in healthcare or public sector (SLED) environments

• Familiarity with ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

• Experience with large-scale upgrade cycles and patching strategy

Why This Role?

• 💰 Competitive Pay – $150K–$180K base salary

• 🏥 Robust Benefits – Medical, dental, vision, life insurance, and 401(k)

• 📈 Career Growth – High visibility, direct influence on platform evolution, and room for advancement

• 🧠 Challenging Projects – Work on high-impact, enterprise-level ServiceNow transformations

• 🧑‍🤝‍🧑 Collaborative Culture – Join a talented, motivated, and supportive technology team

• 🏡 Flexible Hybrid Work – Enjoy the best of both worlds with structured in-office collaboration and remote flexibility

Interview Process

1. Phone Screen with Recruiter

2. Interview with Technology Director

3. Technical Panel Interview

4. Final Interview with HR

Other Info

• Location: On-site (Chandler, AZ) 3 days per week

• Must be authorized to work in the U.S. (no H1B, STEM, OPT support)

• Role is open for ongoing recruitment – top-tier talent always welcome

🔍 Interested? Prepare to showcase examples of recent ServiceNow implementations, highlight your architectural contributions, and share your vision for optimizing enterprise IT through automation and intelligent design.