ServiceNow Business Analyst | Remote (PST/MST) | $80K–$130K | ITSM, ITOM, CSM | Digital Transformation

💼 ServiceNow Business Analyst – PST/MST Time Zones

📍 Remote (must be based in PST or MST, Chandler, AZ preferred)
📅 Full-time | Mid-Level | Reports to SVP Technology

💰 Salary: $80,000 – $130,000 base + partial relocation (contract or contract-to-hire available)
✨ Benefits: Medical, Dental, Vision, Life Insurance, Retirement, Equity, PTO, Work From Home

🚀 About the Role

We’re seeking a ServiceNow Business Analyst who thrives at the intersection of business needs and technical solutions. This is a newly created role designed for someone with strong ServiceNow experience, excellent stakeholder skills, and the ability to collaborate with offshore teams.

As the bridge between business and technology, you’ll translate complex requirements into actionable solutions, optimize workflows, and ensure ServiceNow delivers maximum value. If you’re passionate about ITSM, digital transformation, and enabling teams through smarter processes—this role is for you.

🛡️ Key Responsibilities

• Requirements Gathering: Partner with stakeholders to capture and document ServiceNow business requirements.

• Process Mapping: Analyze workflows, identify improvements, and design streamlined solutions.

• Solution Design: Collaborate with developers and architects to ensure technical alignment with business goals.

• User Stories & Documentation: Create detailed stories, process flows, and use cases.

• Configuration Support: Assist in building and refining ServiceNow modules (ITSM, ITOM, CSM, CMDB).

• Testing & UAT: Coordinate and support user acceptance testing to validate solutions.

• Continuous Improvement: Identify and implement enhancements for performance and usability.

• Training & Support: Provide training and adoption support for new features and processes.

• Change Management: Support upgrades, enhancements, and rollouts with clear communication.

🎯 Required Qualifications

• 5+ years as a Business Analyst, with at least 3 years in ServiceNow.

• Strong knowledge of ITSM, ITOM, CSM, and CMDB.

• Skilled in writing user stories, workflows, and documentation.

• Experience collaborating with offshore teams (flexibility for early/late calls required).

• Excellent verbal/written communication and stakeholder engagement skills.

• US Citizen or Green Card Holder only.

• ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (CBAP, IIBA) preferred.

• ITIL framework knowledge strongly valued.

✅ Preferred Qualifications

• Experience in Healthcare or SLED environments.

• Agile/Scrum background (sprint planning, retrospectives, stand-ups).

• Knowledge of ServiceNow integrations (REST/SOAP).

• Familiarity with CSM features (Case Management, Knowledge Mgmt, Omnichannel).

• Hands-on with Flow Designer, Virtual Agent, Performance Analytics.

• Experience in data migration/integration projects.

• Awareness of cloud technologies (AWS, Azure) and their ServiceNow integrations.

📌 Interview Process

1. Recruiter Phone Screen – 30 minutes

2. Technology Director Interview – 30 minutes

3. HR Interview – 30 minutes

🌟 Why Join?

• Competitive pay & benefits 💰 – comprehensive salary and perks.

• Career growth 🚀 – work on impactful ServiceNow projects with cutting-edge tools.

• Collaborative culture 💡 – join a supportive, innovative, and dynamic team.

• Flexibility 🌍 – remote role with up to 40% travel.

Senior / Lead Pre-Sales Solution Architect | ServiceNow | London | £80K–£120K + Benefits

🚀 Senior / Lead Pre-Sales Solution Architect – ServiceNow Ecosystem

📍 Location: London (2–3 days onsite with office or customer)
💰 Salary: £80,000 – £120,000 + Benefits & Incentives
🕓 Employment: Full-time | Permanent

🌟 About the Company

Join one of the UK’s fastest-growing ServiceNow Partners, a specialist consultancy renowned for delivering large-scale digital transformation and automation solutions.

With an impressive 137% workforce growth in the last two years, this company now boasts a 120+ strong team across the UK and India — and continues to scale at pace. They’re known for fostering a collaborative, innovative, and high-performing culture where talented professionals can make a tangible impact on enterprise transformation.

If you’re looking to be part of a forward-thinking, growth-focused environment where your technical expertise is valued and your ideas shape real outcomes — this is the opportunity for you.

🧭 The Role

As a Senior / Lead Pre-Sales Solution Architect (ServiceNow), you’ll play a pivotal, client-facing role in shaping strategic technology solutions for enterprise customers. You’ll lead pre-sales engagements, conduct deep discovery sessions, craft tailored architectures, and deliver compelling demonstrations that showcase the value and potential of the ServiceNow platform.

This is a role for a trusted advisor and thought leader — someone who combines technical depth with commercial awareness, and who thrives in dynamic, customer-driven environments.

🧩 Key Responsibilities

• Partner with enterprise customers to identify business challenges, technical requirements, and transformation opportunities.

• Deliver engaging product demonstrations across the full ServiceNow capability set, showcasing tangible business value.

• Lead customer discovery sessions, scope engagements, and develop Statements of Work (SoWs).

• Build and present comprehensive solution proposals, including cost models, delivery frameworks, and value outcomes.

• Support bid management, RFP responses, and pre-sales documentation to drive successful deal closure.

• Collaborate with sales and delivery teams to ensure seamless handovers and consistent messaging throughout the sales cycle.

• Act as a trusted advisor, providing strategic insight into the ServiceNow roadmap and emerging technologies.

• Stay up to date with innovations across ITOM, ITSM, CSM, SecOps, and AIOps — leveraging this knowledge to enhance solution design and business positioning.

⚙️ Skills & Experience

• Proven experience within the ServiceNow ecosystem in a pre-sales, solution consulting, or architect-level role.

• Strong understanding of ServiceNow modules, workflows, and integration capabilities.

• Experience designing and presenting enterprise-scale solutions across ITSM, ITOM, CSM, or related ServiceNow domains.

• Hands-on experience or working knowledge of AIOps and its integration with ServiceNow to enhance intelligent operations and predictive service management (highly preferred).

• Skilled at conducting customer discovery, defining solution scope, and creating Statements of Work (SoWs).

• Confident communicator with the ability to engage both C-level executives and technical stakeholders.

• Commercially astute with experience articulating value propositions, ROI, and delivery models.

• Collaborative mindset with a strong ability to work cross-functionally in hybrid and client-facing environments.

🎁 What’s on Offer

• 💼 Competitive salary: £80,000 – £120,000 (DOE)

• 🏠 Hybrid working: 2–3 days onsite (London office or client site)

• 🚀 Join a fast-scaling ServiceNow Partner that’s grown 137% in two years

• 🌍 Work alongside 120+ professionals across the UK and India

• 📈 Career progression and professional development opportunities

• 💡 Exposure to high-impact digital transformation and AIOps-driven projects

• 🤝 Collaborative, inclusive, and forward-thinking company culture

This is more than a pre-sales role — it’s your chance to influence enterprise digital strategy, drive innovation across ServiceNow and AIOps, and be part of a company redefining the future of intelligent IT operations.