ServiceNow Proposal & Solutions Specialist | Pre-Sales & RFP

ServiceNow Proposal & Solutions Specialist

Overview

Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.

The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).

Key Responsibilities

• Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements

• Translate complex client requirements into clear, persuasive, and structured proposal content

• Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions

• Articulate value propositions, implementation approaches, timelines, and pricing structures

• Ensure proposals align with Kaptius’ brand, tone, and quality standards

• Maintain and improve reusable proposal content, templates, and case studies

• Manage deadlines and coordinate inputs from multiple stakeholders

• Support bid strategy, win themes, and differentiators for competitive tenders

Required Skills & Experience

• Proven experience producing ServiceNow-focused proposals or pre-sales documentation

• Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)

• Demonstrable experience responding to enterprise-level RFPs/RFIs

• Exceptional written communication and storytelling skills

• Ability to work with technical and non-technical stakeholders

• Strong attention to detail and quality control

• Commercial awareness of implementation delivery models and pricing structures

Desirable Experience

• Background in ServiceNow consulting, pre-sales, or solution architecture

• Experience within a ServiceNow Partner environment

• Familiarity with public sector or regulated industry tenders

• Proposal management or bid management certification

Why This Role Matters

This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.

SecOps - Tel Aviv, ISRAEL - 3,665 – 27,500 Shekel Per Month

SecOps - TLV, ISR
Full-Time, Permanent
3,665 – 27,500 NIS Per Month

Must-Haves

·         3 years of progressive experience leading Security operations and/or SOC teams

·         Significant demonstrated experience working with Security Information Event Management (SIEM), Continuous Monitoring, Intrusion Detection/Prevention Systems (ID/PS), Network Traffic Analysis, Incident Response, Endpoint Security Systems, Digital Forensics, WLAN Monitoring, and/or Threat Modeling.

·         Expert knowledge of information security technologies, networking, systems, and infrastructure architecture in a global capacity required.

·         Must have an in-depth knowledge of security frameworks, compliance requirements, and department planning and operations.

·         Bachelor's degree in Information Systems, Cybersecurity, or a related field and a minimum 6 years of relevant experience. Additional years of relevant experience will be considered in lieu of a degree.

Nice-To-Haves

·         Experience in a leadership position within a Security Operations Center preferred.

·         Strong organizational skills with the ability to manage multiple projects. Absolute ownership for delivering service and meeting business objectives.

·         Strong business acumen to quickly learn new business processes and understand how application performance requirements support the business in achieving revenue and profit goals.

·         Adaptability, flexibility, and ability to work as part of a team across functional boundaries or in an individual capacity.

·         Willingness to work outside of regular business hours as required which can include evenings, weekends, and holidays.

·         Must excel working in team-oriented roles that rely on the ability to collaborate with others.

Job Description

As a Security Operations Manager, you will be responsible for overseeing the security operations of the Real Money Gaming (RMG) production workloads. You will supervise a team of security professionals to ensure the confidentiality, integrity, and availability of the organization's production information assets. This role requires a deep understanding of security operations, incident response, threat intelligence, and risk management.

The Manager of security Operations will leverage their knowledge of best practices to be able to support the Security Operations policies, standards, and legal requirements while overseeing a team of Security Operations and Engineering SMEs. The Manager, Security Ops will execute Security Ops & Engineering strategy, manage and work with relevant vendors to solve security issues and problems. This role will require a keen understanding of business key assets and processes, unique business requirements, the information security program, and combining this information to address residual risk by recommending security enhancements within the area of responsibility.