ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

• Define and own the ServiceNow platform architecture across multiple business domains

• Design end-to-end solutions spanning multiple ServiceNow modules and integrations

• Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

• Lead architecture decisions across:

• ITSM (core)

• HRSD

• ITOM (Discovery, Service Mapping, Event Management)

• ITAM (HAM / SAM)

• CSM & FSM

• GRC & SecOps

• SPM / PPM

• App Engine & custom applications

• Ensure scalability, performance, security, and governance of the platform

• Define and enforce architecture standards, design patterns, and development guidelines

• Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

• Provide technical leadership and mentorship to developers, admins, and consultants

• Oversee integration architecture (APIs, middleware, third-party systems)

• Support pre-sales / solutioning (if applicable) for new initiatives or expansions

• Drive continuous improvement and platform optimisation

Experience Required

• 5–8+ years of ServiceNow platform experience

• Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

• Strong experience designing and delivering multi-module ServiceNow solutions

• Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

• Experience working in enterprise-scale environments with complex integrations

• Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

• Exposure across multiple ServiceNow modules, including:

• ITSM (essential)

• HRSD

• ITOM and/or ITAM

• CSM / FSM

• GRC / SecOps

• Experience contributing toward or working alongside CTA-level architecture standards

• Experience in global delivery models or large transformation programmes

• Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Certified Implementation Specialist (one or more modules)

• ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

• CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

• Strong architecture design and problem-solving capability

• Ability to operate at both strategic and hands-on levels

• Excellent stakeholder communication and influencing skills

• Strong understanding of platform governance and best practices

• Ability to guide and mentor cross-functional technical teams

• Structured, forward-thinking, and solution-oriented mindset

Why This Role

• Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

• Exposure to enterprise-wide, multi-module ServiceNow architecture

• High visibility role with influence on platform strategy and transformation

• Hybrid working with strong presence in Hyderabad (preferred hub)

• Fast-moving environment with significant career progression potential

Application Questions

• How many years of ServiceNow experience do you have?

• Which ServiceNow modules have you architected solutions for?

• Have you operated at a platform or enterprise architecture level?

• What ServiceNow certifications do you hold?

• Are you currently based in or open to relocating to Hyderabad?

• What is your availability to start?

ServiceNow Project Manager – Enterprise Multi-Module Delivery (ITSM, HRSD, ITOM, CSM)

ServiceNow Project Manager (Multi-Module / Enterprise Delivery)

Location: Hybrid (Onsite preferred, remote initially considered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of large-scale ServiceNow programmes across multiple enterprise modules.

This is a broad, platform-focused role, where ITSM is expected as a foundation, alongside HRSD, with strong interest in candidates who bring experience across additional ServiceNow capabilities such as ITAM, ITOM, CSM, FSM, GRC, SecOps, and CRM-related solutions.

While experience in ITAM and ITOM remains highly desirable, we are equally keen to engage candidates who have led multi-module ServiceNow transformations and can operate across both technical and functional workstreams.

This role requires a balance of delivery leadership, platform knowledge, and stakeholder engagement, ensuring successful outcomes aligned to business strategy.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow programmes across multiple modules and business functions

• Manage full project lifecycle including scope, planning, governance, risk, and delivery execution

• Work across core ServiceNow modules including:

  • ITSM (essential)

  • HRSD (Human Resources Service Delivery)

  • Additional modules such as:

    • ITAM (IT Asset Management)

    • ITOM (IT Operations Management)

    • CSM (Customer Service Management)

    • FSM (Field Service Management)

    • GRC (Governance, Risk & Compliance)

    • SecOps (Security Operations)

    • SPM / PPM (Strategic Portfolio Management / Project Portfolio Management)

    • App Engine / Custom Applications

• Collaborate with architects, developers, admins, and business stakeholders across workstreams

• Facilitate workshops and discovery sessions to define requirements and implementation approaches

• Ensure alignment with ServiceNow best practices, governance, and platform strategy

• Oversee testing, release planning, and go-live activities

• Drive adoption, process optimisation, and transition into BAU support models

• Provide clear and structured programme reporting to senior stakeholders

Experience Required

• Proven experience delivering ServiceNow implementations end-to-end (minimum 5+ years)

• Strong background as a Project Manager, Delivery Lead, or Programme Manager within ServiceNow environments

• Experience across multiple ServiceNow modules (not limited to ITSM)

• Solid understanding of enterprise service management and digital workflows

• Experience working in enterprise or consultancy-led delivery environments

• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Preferred Experience

• Hands-on or delivery exposure to:

  • ITAM and/or ITOM

  • HRSD

  • CSM or customer-facing workflows

• Experience delivering multi-module or platform-wide ServiceNow transformations

• Exposure to global or complex enterprise programmes

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (any module)

• Additional certifications across ITSM, ITAM, ITOM, HRSD, CSM, or GRC are advantageous

Skills & Capabilities

• Strong programme governance and delivery management expertise

• Ability to operate across both functional and technical ServiceNow teams

• Excellent workshop facilitation and stakeholder engagement skills

• Structured, organised, and outcome-driven mindset

• Ability to manage multiple workstreams and priorities simultaneously

Why This Role

• Opportunity to lead a high-impact, enterprise-scale ServiceNow programme

• Exposure to a wide range of ServiceNow modules and business domains

• Flexibility in working model with hybrid/remote options

• Immediate involvement in a fast-paced, high-visibility transformation programme

Application Questions

• How many end-to-end ServiceNow projects have you delivered?

• Which ServiceNow modules have you worked across? (e.g. ITSM, HRSD, ITOM, ITAM, CSM, etc.)

• Do you hold any ServiceNow certifications? If yes, please specify

• What is your earliest availability to start?

ServiceNow Proposal & Solutions Specialist | Pre-Sales & RFP

ServiceNow Proposal & Solutions Specialist

Overview

Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.

The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).

Key Responsibilities

• Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements

• Translate complex client requirements into clear, persuasive, and structured proposal content

• Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions

• Articulate value propositions, implementation approaches, timelines, and pricing structures

• Ensure proposals align with Kaptius’ brand, tone, and quality standards

• Maintain and improve reusable proposal content, templates, and case studies

• Manage deadlines and coordinate inputs from multiple stakeholders

• Support bid strategy, win themes, and differentiators for competitive tenders

Required Skills & Experience

• Proven experience producing ServiceNow-focused proposals or pre-sales documentation

• Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)

• Demonstrable experience responding to enterprise-level RFPs/RFIs

• Exceptional written communication and storytelling skills

• Ability to work with technical and non-technical stakeholders

• Strong attention to detail and quality control

• Commercial awareness of implementation delivery models and pricing structures

Desirable Experience

• Background in ServiceNow consulting, pre-sales, or solution architecture

• Experience within a ServiceNow Partner environment

• Familiarity with public sector or regulated industry tenders

• Proposal management or bid management certification

Why This Role Matters

This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.

SecOps - Tel Aviv, ISRAEL - 3,665 – 27,500 Shekel Per Month

SecOps - TLV, ISR
Full-Time, Permanent
3,665 – 27,500 NIS Per Month

Must-Haves

·         3 years of progressive experience leading Security operations and/or SOC teams

·         Significant demonstrated experience working with Security Information Event Management (SIEM), Continuous Monitoring, Intrusion Detection/Prevention Systems (ID/PS), Network Traffic Analysis, Incident Response, Endpoint Security Systems, Digital Forensics, WLAN Monitoring, and/or Threat Modeling.

·         Expert knowledge of information security technologies, networking, systems, and infrastructure architecture in a global capacity required.

·         Must have an in-depth knowledge of security frameworks, compliance requirements, and department planning and operations.

·         Bachelor's degree in Information Systems, Cybersecurity, or a related field and a minimum 6 years of relevant experience. Additional years of relevant experience will be considered in lieu of a degree.

Nice-To-Haves

·         Experience in a leadership position within a Security Operations Center preferred.

·         Strong organizational skills with the ability to manage multiple projects. Absolute ownership for delivering service and meeting business objectives.

·         Strong business acumen to quickly learn new business processes and understand how application performance requirements support the business in achieving revenue and profit goals.

·         Adaptability, flexibility, and ability to work as part of a team across functional boundaries or in an individual capacity.

·         Willingness to work outside of regular business hours as required which can include evenings, weekends, and holidays.

·         Must excel working in team-oriented roles that rely on the ability to collaborate with others.

Job Description

As a Security Operations Manager, you will be responsible for overseeing the security operations of the Real Money Gaming (RMG) production workloads. You will supervise a team of security professionals to ensure the confidentiality, integrity, and availability of the organization's production information assets. This role requires a deep understanding of security operations, incident response, threat intelligence, and risk management.

The Manager of security Operations will leverage their knowledge of best practices to be able to support the Security Operations policies, standards, and legal requirements while overseeing a team of Security Operations and Engineering SMEs. The Manager, Security Ops will execute Security Ops & Engineering strategy, manage and work with relevant vendors to solve security issues and problems. This role will require a keen understanding of business key assets and processes, unique business requirements, the information security program, and combining this information to address residual risk by recommending security enhancements within the area of responsibility.