ServiceNow Proposal & Solutions Specialist
Overview
Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.
The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).
Key Responsibilities
Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements
Translate complex client requirements into clear, persuasive, and structured proposal content
Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions
Articulate value propositions, implementation approaches, timelines, and pricing structures
Ensure proposals align with Kaptius’ brand, tone, and quality standards
Maintain and improve reusable proposal content, templates, and case studies
Manage deadlines and coordinate inputs from multiple stakeholders
Support bid strategy, win themes, and differentiators for competitive tenders
Required Skills & Experience
Proven experience producing ServiceNow-focused proposals or pre-sales documentation
Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)
Demonstrable experience responding to enterprise-level RFPs/RFIs
Exceptional written communication and storytelling skills
Ability to work with technical and non-technical stakeholders
Strong attention to detail and quality control
Commercial awareness of implementation delivery models and pricing structures
Desirable Experience
Background in ServiceNow consulting, pre-sales, or solution architecture
Experience within a ServiceNow Partner environment
Familiarity with public sector or regulated industry tenders
Proposal management or bid management certification
Why This Role Matters
This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.