Lead GRC and RMIS product strategy for an enterprise software organization. Remote anywhere in the United States, with a $145,000–$185,000 base salary and two permanent openings.
ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote
Tech Lead / Principal Consultant – ServiceNow (FSO)
📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available
Role Overview
We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.
This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.
Key Responsibilities
Technical Leadership & Architecture
Act as the technical owner for ServiceNow implementations
Lead architecture, design, and delivery of FSO-based solutions
Translate business requirements into scalable technical solutions
Provide guidance on enterprise architecture and platform best practices
ServiceNow Development & Implementation
Lead end-to-end implementation and customization of ServiceNow solutions
Develop and configure:
Business Rules
Script Includes
UI Actions, UI Policies, Client Scripts
Build integrations using:
REST/SOAP APIs
Work across ServiceNow modules including:
FSO, CSM, CMDB, CSDM
Financial Services Operations (FSO)
Design and implement solutions aligned with financial services data models
Deliver capabilities across:
Dispute management
Customer lifecycle management
Payments, cards, and loan operations
Treasury and claims processing
Lead FSO solution architecture and configuration
Agile Delivery & Stakeholder Engagement
Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)
Collaborate with:
Enterprise architecture teams
Business stakeholders
Development teams
Lead requirements gathering and solution workshops
Integration & Platform Management
Design and manage integrations with external systems
Ensure platform performance, scalability, and compliance
Support code reviews, deployment, and environment management
Governance, Risk & Compliance (IRM)
Contribute to IRM (Integrated Risk Management) architecture and implementation
Support:
Risk and compliance modules
Vendor risk management
Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)
Required Qualifications
10+ years of experience in ServiceNow development and architecture
Strong hands-on experience with:
ServiceNow FSO (Financial Services Operations)
Customer Service Management (CSM)
Proven experience leading enterprise ServiceNow implementations
Expertise in:
JavaScript, HTML, CSS, XML
ServiceNow APIs and scripting
Strong understanding of:
CSDM, CMDB, and data models
ITIL and service management frameworks
Certifications (Required / Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)
IRM (Integrated Risk Management) experience and certification preferred
Technical Skills
ServiceNow platform architecture and customization
REST/SOAP integrations
Agile/Scrum delivery methodologies
Scripting (JavaScript, AJAX, JSON, AngularJS)
Enterprise architecture and solution design
Key Competencies
Strong technical leadership and mentoring ability
Excellent client-facing and communication skills
Advanced analytical and problem-solving capability
Ability to manage multiple priorities in complex environments
Strong collaboration across distributed/global teams
Ideal Candidate
The ideal candidate will:
Have deep expertise in ServiceNow FSO implementations within financial services
Be a hands-on architect and technical leader
Have experience working on large-scale enterprise transformations
Be comfortable leading client-facing engagements
Demonstrate strong knowledge of risk, compliance, and governance frameworks
Additional Information
Fully remote role
Opportunity to work on large-scale digital transformation initiatives
Exposure to AI-driven and enterprise platform solutions
ServiceNow Proposal & Solutions Specialist | Pre-Sales & RFP
ServiceNow Proposal & Solutions Specialist
Overview
Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.
The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).
Key Responsibilities
Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements
Translate complex client requirements into clear, persuasive, and structured proposal content
Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions
Articulate value propositions, implementation approaches, timelines, and pricing structures
Ensure proposals align with Kaptius’ brand, tone, and quality standards
Maintain and improve reusable proposal content, templates, and case studies
Manage deadlines and coordinate inputs from multiple stakeholders
Support bid strategy, win themes, and differentiators for competitive tenders
Required Skills & Experience
Proven experience producing ServiceNow-focused proposals or pre-sales documentation
Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)
Demonstrable experience responding to enterprise-level RFPs/RFIs
Exceptional written communication and storytelling skills
Ability to work with technical and non-technical stakeholders
Strong attention to detail and quality control
Commercial awareness of implementation delivery models and pricing structures
Desirable Experience
Background in ServiceNow consulting, pre-sales, or solution architecture
Experience within a ServiceNow Partner environment
Familiarity with public sector or regulated industry tenders
Proposal management or bid management certification
Why This Role Matters
This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.
Customer Success Manager | ServiceNow | Remote UK | £70K–£90K Base (£140K OTE)
Job Title: Customer Success Manager
Location: UK (Remote / Hybrid)
Salary: £70,000 – £90,000 base
OTE: £100,000 – £140,000 (depending on experience and performance)
About the Role
We’re seeking a dynamic and customer-focused Customer Success Manager to own the success journey for key clients. The role is all about ensuring customers achieve measurable value from their ServiceNow initiatives while building long-term, trusted relationships.
You’ll act as the primary point of contact for clients, driving adoption, retention, and growth — while also helping shape the organisation’s wider customer success practices.
Key Responsibilities
Serve as the main relationship owner for assigned clients, ensuring successful adoption and satisfaction.
Develop and execute success plans aligned with client business goals.
Lead regular business reviews and executive-level discussions.
Monitor account health and proactively address potential risks.
Collaborate with sales and delivery teams to drive renewals, upsells, and cross-sells.
Manage escalations efficiently and ensure prompt resolution.
Gather and share customer feedback to support continuous improvement.
Mentor junior team members and contribute to building scalable customer success frameworks.
Required Skills & Experience
6–10 years of experience in Customer Success or Account Management within IT services or enterprise SaaS.
Solid understanding of the ServiceNow platform and its core modules (ITSM, ITOM, CSM, etc.).
Proven track record of engaging senior stakeholders and driving measurable business outcomes.
Excellent communication, presentation, and relationship-building skills.
Demonstrated success in renewals, retention, and adoption growth.
Strong problem-solving, time management, and organisational skills.
Preferred Background
Experience in consulting or IT services delivery.
Familiarity with key customer success metrics (NRR, NPS, adoption rates).
Exposure to digital transformation and enterprise cloud platforms.
Leadership experience in developing or scaling customer success teams.
Senior Sales Development Representative | SaaS | Sydney, Australia
Position: Senior Sales Development Representative
Location: Sydney, Australia
Industry: SaaS (Software as a Service)
Experience Level: Senior
Employment Type: Full-time
Base Salary: A$100,000 – A$132,000
About the Role
We are seeking an exceptional individual to join our Sales team in the ANZ region. The Senior Sales Development Representative (SDR) will be responsible for generating and developing new sales leads to feed the sales pipeline, which will then be passed on to the Account Executives and Sales Directors.
The ideal candidate will become an expert in lead generation, prospecting, and qualifying leads—critical elements of the sales process. This role offers the opportunity to excel in a fast-paced sales environment and provides significant career growth potential in a rapidly growing SaaS company.
Key Responsibilities
Lead Qualification & Nurturing: Qualify and nurture inbound leads generated through various channels such as web, trial systems, seminars, and conferences.
Sales Engagement: Make initial contact with prospects to identify decision-makers, understand their business needs, and recommend next steps.
Prospect Identification: Identify high-potential prospects and transition them to the appropriate sales representative.
Collaboration: Work with inside and field sales reps to develop a target list of accounts to pursue on a quarterly basis, supporting the business plan.
CRM Management: Effectively utilize the lead management system and adhere to documentation and tracking processes.
Product Knowledge: Develop and maintain a strong understanding of the company's products/services and how they compare to competitors.
Achieve Metrics: Consistently meet or exceed monthly individual sales targets.
Qualifications & Experience
Education: Bachelor's degree.
Experience: 6+ years of relevant experience in sales or business development.
Skills:
Strong written and verbal communication skills.
Experience using CRM systems, preferably Salesforce.com.
Highly self-motivated, professional, detail-oriented, and flexible.
Ability to work both independently and in a team environment.
Positive attitude with a desire to work in a rapid-growth, entrepreneurial environment.
Additional Information
Work Environment: Hybrid or remote working options available.
Location: Sydney CBD, with views over Darling Harbour and Barangaroo. The office is a short walk from Wynyard Station, offering a collaborative and engaging workspace.
Culture: We prioritize collaboration, creativity, work-life balance, and professional growth. We support an inclusive environment and encourage open communication.
This role provides a dynamic and exciting opportunity to contribute to a growing SaaS business in a high-potential market.
Senior Marketing Director B2B - 100% Remote, US Based - $140,000 - $180,000
Our client is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We're pre-Series A (in this economy!), cash-flow positive, and will continue to be profitable as a mantra for our business.
We're moving heavily toward establishing a non-organic growth path and need a Director of Marketing. We have a global team of 60+ people. We come to work every day with a smile on our faces and a TON of energy to build, promote and sell. Aloware is doubling every year, or so I'd say. It's pretty fast-paced and vibrant!
We are looking for an experienced Marketing Director to lead our marketing department and develop growth strategies through product and digital marketing, offline campaigns, paid ads, and tradeshow placement. We already have a marketing team in place, and we are looking for a creative leader AND doer to oversee the execution of those programs.
This role encompasses and oversees our PLG motion, digital marketing, organic growth, product messaging and placement and, in general, GTM strategy and execution
This is a director-level position working alongside our other directors and rolls up to our executive team. Prior senior management/director experience is necessary, along with prior reporting to executives and or CEOs.**
We want someone who specializes in this market and who will be responsible for developing and executing marketing strategies to promote our products and services to our target market, driving customer acquisition and revenue growth. The ideal candidate will have experience in both digital and product marketing techniques, with a deep understanding of B2B SaaS sales cycles and customer acquisition tactics. Your role will also include planning, forecasting, DOING, achieving, and growing revenue targets in partnership with Sales and managing a substantial marketing budget dollar by dollar.
For this role, you must have a deep technical understanding of CRMs like HubSpot & Salesforce, sales dialers, sales enablement, contact center software, integrations, and the data that drives it all. This position reports directly to the CEO and works in concert with our product marketing unit, business development, and sales.
What you'll be doing:
Define and execute quarterly/annual strategic marketing plans to meet the company goals, including brand development, lead generation, and customer acquisition.
Collaborate with the Sales team to develop targeted campaigns that support the sales cycle and ensure marketing efforts are driving qualified leads, nurturing prospects, accelerating the sales cycle, and driving revenue growth.
Develop and execute demand-generation campaigns using a variety of channels, including email marketing, social media, content marketing, and advertising.
Conduct market research to identify customer needs and trends and use this information to inform marketing campaigns and product development.
Manage marketing budgets, ensuring campaigns are executed within budget.
Monitor and optimize marketing performance metrics, providing regular reports to the leadership team on the effectiveness of campaigns and initiatives.
Manage and mentor a team of marketing professionals, providing guidance and support and fostering a culture of innovation, collaboration, and continuous improvement to help them achieve the goals.
You're our ideal candidate if you...
Have 3+ years of experience in B2B SaaS marketing, with at least 1 year in a leadership role.
Have a deep understanding of customer acquisition funnels & CAC measurements.
Strong analytical skills, with the ability to track and analyze marketing metrics and use data to inform decision-making.
Have proven results in SEO/SEM as well as ABM strategies,
Familiarity with CRM and marketing automation platforms.[HubSpot]
Worked in high-growth early-stage startups before,
Passion for technology, innovation, and staying ahead of marketing trends in the B2B SaaS industry.
Brilliant interpersonal and communication skills,
Ability to multi-task efficiently
Like to brag about Aloware on your podcast, Twitter and LinkedIn :)
And what's in it for you :)
Fully remote job,
Competitive salary, up to 180k salary and bonuses
2 weeks PTO after 90 days
Top-tier Health, Dental, and Vision benefits
Up to 0.125% stock options
Multinational company
To Apply Please Complete the Form Below
TECHNICAL PRODUCT MANAGER - SAAS - CCAAS - 100% Remote, US Based - $90,000 - $130,000
Our client is a dynamic and fast-growing contact center as a software (CCaaS) startup that has achieved remarkable year-over-year growth for the past three years. Our transformative software and applications cater to a diverse array of industries, primarily serving mid-market and small businesses with high call and text volumes. Our users include account managers, support representatives, sales development professionals, and marketers. With the ongoing revolution in AI chatbots, VOIP, and hybrid work models, the realm of SaaS for customer communication has never been more electrifying.
What you’ll be doing:
Design, build, coordinate and ship new product developments
Drive product outcomes for Aloware applications
Part-time Solution Engineering with the new and some existing customers to develop strong solutions within the current product set and to receive continuous product feedback
Lead work with customers, designers, developers, and cross-functional teams
You will be a driving force in delivering top-tier products that are relied upon daily.
This role empowers you with extensive autonomy to explore and innovate, contributing to the evolution of our products while adhering to high ethical and efficiency standards.
You’re our ideal candidate if you have...
1-3 years of experience in product management.
2-5 years of hands-on involvement in building and shipping products.
Experience with solution engineering, consulting or similar tech-based implementations within the SDLC
Profound familiarity with Agile Scrum best practices and protocols.
Ability to influence multiple stakeholders without possessing direct authority.
Exceptional communication skills, both written and verbal, enabling clear articulation of intricate technical issues to diverse non-technical audiences.
Important qualifications include:
Experience in a fast-paced startup or a tightly-knit, motivated team setting.
Proficiency in managing day-to-day technical and design direction.
Adeptness in quantitative analysis and an analytical approach to troubleshooting.
Exposure to shipping software across mobile, desktop, and web applications.
Acquaintance with best practices in various functional areas, including Product Management, Engineering, UX/UI, Sales, Customer Support, Finance, and Marketing.
Expertise in Product Management research methodologies, such as A/B testing, Multivariate testing, usability testing, click tracking, and beta testing.
Understanding of modern web application design and development principles.
Worked in each phase of the SDLC and can lead others through successful testing, training and delivery
Workflow and Analytics tools: Intercom, Fullstory, Hubspot
Data science and visualization tools: Metabase, SQL, Google Sheets
Project management and collaboration tools: JIRA, Slack, Productboard, Guru, Miro, Figma, GitHub
Background related to telecommunications, VOIP, digital messaging, chatbots, CRM, ticketing, helpdesk, or call center software as a service.
Nice to have skills
Familiarity with diverse modern databases (Relational, NoSQL, etc.) and BI tools is advantageous.
Application stack: Laravel, PHP, VueJS, MySQL, AWS
Benefits:
Fully remote job,
Competitive salary, 90k-110k salary
2 weeks PTO after 90 days
Top-tier Health, Dental, and Vision benefits
Multinational company
To Apply Please Complete the Form Below
Account Manager - Japan, Tokyo - ¥8,000,000 - ¥8,894,000
Account Manager
Japan, Tokyo
¥8,000,000 - ¥8,894,000
Job Description
We are searching for an exceptional person to join us as an Account Manager as a member of our growing Account management team in Tokyo and help us achieve breakout growth. This person must have a proactive attitude and a proven track record for delivering on or exceeding revenue goals and take pride in getting it done.
The candidate we will hire will be highly self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication and negotiating skills. This role’s primary responsibility is cross-selling and upselling into a base of existing customers and requires relationship building, extensive pipeline generation and prospecting. This role also requires to act as the Customer Success/Account Retention team to ultimately ensure complete customer satisfaction and maximum value return from our products & services.
Job Responsibilities
· Develop an in-depth understanding of the customers’ business, challenges and requirements and explain how the platform could benefit them.
· Build relationships with key contact person of Partners to encourage/upgrade new and repeat business.
· Work with project champions at clients and within organization to make sure needs are met. Interact both internally with product team, finance team and professional services and externally with customers.
· Manage existing clients including renewing the contract, and analyzing monthly usage and business contribution etc.
· Negotiate contract renewals and upsell/add-on opportunities
· Recruit new Partners and conduct promotional activity.
Qualifications/Experience
· 3+ years of Account Manager and/or Sales experience in the IT industry (Cloud, SaaS, PaaS preferred).
· Demonstrated ability to multi-task across a wide range of accounts.
· Demonstrated ability to present to technical and non-technical audiences and be able to handle objections on the fly.
· An ability to listen to customer needs, assess these needs effectively, and address them through new products and services.
· Excellent presentation and communication skills.
· High level of comfort and experience working with all levels of professionals both internally and externally.
· A proven track record delivering on or exceeding goals.
· Proven ability to operate effectively in a fast-paced, entrepreneurial young company in which cross-functional teamwork and initiative is a must.
· Familiarity with HTML, CSS and JavaScript is a plus.
· Familiarity working with APIs and SDKs is a plus.
· Experience developing technical solutions is a plus.
Technical Lead IT Supply Chain - USA. Las Vegas - $100,000 - $150,000
Technical Lead IT Supply Chain
USA. Las Vegas
$100,000 - $150,000
Job Description
We are searching for an innovative and collaborative technical lead to join our Enterprise Applications Team with the primary focus of ensuring the successful delivery of manufacturing SaaS solutions and continuous improvements to our business operations. This role supports the Logistics and Manufacturing Director, IT and will oversee the daily operations of technical support team as well as participating as an active member of the team. This role interfaces with internal customers, external third-party vendors and internal IT teams.
Job Overview
• Oversee the day-to-day operations of the Technical Support Team
• Participate in all stages of the related SaaS applications implementation, within an Agile SAFe framework, to varying degrees depending on project size and scope – including project management, requirements analysis, development (management and scheduling), testing and delivery
• Drive high-level architectural and systems design discussions.
• Be actively involved with the operational delivery and UAT if required for new product and feature releases
• Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
• Champion continuous improvement; advocating for SAFe and lean mindsets, behaviors, and processes with the support of agile methodology, practices, tools, and coaching.
• Manage and monitor the reliable delivery and performance of applications to agreed business-as-usual standards • Identify and analyze risks and impacts of related initiatives to a successful delivery of projects.
• Act as an escalation point providing sufficient levels of technical know-how to assist in root cause identification and permanent resolution of issues • Drive timely communication and appropriate level of reporting for IT and Business Stakeholders.
• Raise and communicate scope creep and resolution plans with third-party vendors and internal customers
• Proactively seek out new and innovative solutions to deliver efficient and cost-effective systems to meet evolving business needs
Qualifications
• Education of a Bachelor's degree in Business Management, Computer Science, or related field
• Five years plus experience in a Technical Support role. o Technical Lead o Solution Architect o Developer/API Integrator o API integration platforms
• Supply Chain SaaS application exposure to: o Logistics o Trade Compliance o Warehouse Management Solutions (WMS,WES) o Demand Planning
• Excellent interpersonal skills for establishing and maintaining effective working relationships with staff and vendors with a customer service focus.
• Experience with Agile project management tools (ADO - Active DevOps, Jira)
• Flexibility, patience, and a willingness to adapt within a maturing SAFe environment as well as be hands on when required
• Strong organizational, time-management, and verbal/written communication skills.
• Must be able to convey information across multiple customer and corporate audiences
• Ability to adapt to fluid situations and prioritize tasks in a dynamic environment • Change champion
• Ability to work independently, be highly organized, and meet deadlines
• A willingness to work in a fast-paced, target-driven environment