TECHNICAL PRODUCT MANAGER - SAAS - CCAAS - 100% Remote, US Based - $90,000 - $130,000

Our client is a dynamic and fast-growing contact center as a software (CCaaS) startup that has achieved remarkable year-over-year growth for the past three years. Our transformative software and applications cater to a diverse array of industries, primarily serving mid-market and small businesses with high call and text volumes. Our users include account managers, support representatives, sales development professionals, and marketers. With the ongoing revolution in AI chatbots, VOIP, and hybrid work models, the realm of SaaS for customer communication has never been more electrifying.

What you’ll be doing:

• Design, build, coordinate and ship new product developments

• Drive product outcomes for Aloware applications

• Part-time Solution Engineering with the new and some existing customers to develop strong solutions within the current product set and to receive continuous product feedback

• Lead work with customers, designers, developers, and cross-functional teams

• You will be a driving force in delivering top-tier products that are relied upon daily.

• This role empowers you with extensive autonomy to explore and innovate, contributing to the evolution of our products while adhering to high ethical and efficiency standards.

You’re our ideal candidate if you have...

• 1-3 years of experience in product management.

• 2-5 years of hands-on involvement in building and shipping products.

• Experience with solution engineering, consulting or similar tech-based implementations within the SDLC

• Profound familiarity with Agile Scrum best practices and protocols.

• Ability to influence multiple stakeholders without possessing direct authority.

• Exceptional communication skills, both written and verbal, enabling clear articulation of intricate technical issues to diverse non-technical audiences.

Important qualifications include:

• Experience in a fast-paced startup or a tightly-knit, motivated team setting.

• Proficiency in managing day-to-day technical and design direction.

• Adeptness in quantitative analysis and an analytical approach to troubleshooting.

• Exposure to shipping software across mobile, desktop, and web applications.

• Acquaintance with best practices in various functional areas, including Product Management, Engineering, UX/UI, Sales, Customer Support, Finance, and Marketing.

• Expertise in Product Management research methodologies, such as A/B testing, Multivariate testing, usability testing, click tracking, and beta testing.

• Understanding of modern web application design and development principles.

• Worked in each phase of the SDLC and can lead others through successful testing, training and delivery

• Workflow and Analytics tools: Intercom, Fullstory, Hubspot

• Data science and visualization tools: Metabase, SQL, Google Sheets

• Project management and collaboration tools: JIRA, Slack, Productboard, Guru, Miro, Figma, GitHub

• Background related to telecommunications, VOIP, digital messaging, chatbots, CRM, ticketing, helpdesk, or call center software as a service.

Nice to have skills

• Familiarity with diverse modern databases (Relational, NoSQL, etc.) and BI tools is advantageous.

• Application stack: Laravel, PHP, VueJS, MySQL, AWS

Benefits:

• Fully remote job,

• Competitive salary, 90k-110k salary

• 2 weeks PTO after 90 days

• Top-tier Health, Dental, and Vision benefits

• Multinational company
  

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Senior Back End Engineer – Python - USA, Remote - $123,000 - $127,000

Senior Back End Engineer – Python

USA, Remote

$123,000 - $127,000

Job Description

Does music move you the same as building technology? Are you looking to work on something to believe in? Our Engineering team is looking for you here at our company.

Location

This is a remote position. Open to candidates located in OR, WA, CA, CO, ID, AZ, TX, IL

Who We Are

We are the largest crowd-sourced, community-driven database of recorded music information in the world. Every day, millions of people use our Marketplace to connect, learn about music, and buy and sell vinyl records, CDs, and cassettes. As we continues to grow, we are looking for bright, dedicated, creative, and highly motivated people to help us realize our mission to serve the music fan in everyone. We are relatively small, so individual contributions can have a large impact. High value is placed on quality, critical thinking, and continuous improvement. Our teams work collaboratively but are distributed geographically and open-source tools are important to who we are and how we work. We value the experiences and skills each team member contributes to helping us serve our music community.

Who We’re Looking For

The Senior Backend Engineer, Catalog acts as a senior member of a group of passionate engineers to help us create software and services for our catalog.  As a technical subject matter expert, this role is instrumental in driving our catalog technology vision forward and evangelizing development and testing practices that drives the catalog transformation and growth strategies. Requires great ability to multi-task across projects as well as to adapt to different areas of the code where previous knowledge, skills, and experience may not exist. This role provides strong technical leadership and mentorship to develop the capabilities of other team members. This role motivates and fosters collaboration across the teams.

What You’ll Accomplish

·        Acts in a senior-level capacity for the technical development and delivery of features within the catalog, coordinating with Product, UX, QA, and other teams.

·        Provides senior-level technical expertise in evaluation, conceptualization, design and development of features.

·        Develops and maintains software following an Agile/Scrum methodology.

·        Participates at a senior level in the breakdown of stories into technical design and implementation tasks and participates in sprint planning and other scrum methodologies, including estimation and prioritization of development efforts.

·        Drives for continuous improvement in performance, scalability, extensibility, reliability, and usability of features.

·        Works with privacy and security teams to ensure proper architecture and maintenance.

·        Follows accessibility practices in the development of software.

·        Communicates effectively with tech and non-tech members, and is capable of delivering feedback to peers and their lead.

·        Coaches and mentors other engineers while still maintaining deep individual and team-level contributions.

·        Exemplifies how to write and review code and act on data feedback to decide what to build next.

·        Monitors and supports health of features in production.

·        Develops a working knowledge of tertiary domains.

What You’ll Contribute

·        Bachelor's degree (BA/BS) from four-year college or university, or equivalent work experience.

·        5+ years related work experience.

·        Preferred technical skills - required when noted. We will consider candidates who have some or all of these skills.:

·        Python expertise (required)

·        Messaging technologies: Kafka strongly preferred

·        Data: MySQL, AWS RDS

·        Service-oriented architecture: GraphQL, REST

·        Containerization and Orchestration: Docker, Kubernetes, Argo CD

·        AWS technologies: EKS / EC2, RDS

·        Search: ElasticSearch

·        Observability: DataDog, Sentry, New Relic, other

·        Other tools: GitHub, JIRA, Slack, Confluence

·        Capable of delivering small-to-medium features all the way through from technical design to launch with no guidance.

·        Thoroughly understands the business vision, mission, and strategy and how their code supports and affects business outcomes.

·        Possess advanced knowledge in your specialization to be able to guide and mentor team members.

·        Ability to effectively present information and respond to questions from stakeholders

·        Working knowledge of taking a large complex project, breaking it down into sub-tasks, and completing those tasks as required.

·        Shows initiative and seeks evidence in data to support ideas

What We Provide

·        Competitive compensation: salary, plus performance-related bonus program

·        401(k) with employer match

·        100% company-paid medical and dental insurance benefits for you and your dependents

·        4 weeks paid vacation, increasing based on tenure

·        18 weeks paid leave for birth moms

·        8 weeks paid parental leave, including for adoption

·        Monthly wellness allowance

·        Annual professional and personal development allowance

·        Work from home office set-up and expense allowances

·        Flexible work location opportunities

·        Employer matching toward charitable contributions

What We Believe In

Our companies’ mission is to serve the music fan in everyone. We represent a diverse and inclusive community, and we are committed to serving our community with innovative and creative solutions. We know that innovation happens best when varying perspectives are embraced and integrated. Our global team reflects our global community. We are an Equal Opportunity Employer.